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Reviews of Escale Oceania Biarritz 3 stars

19 Avenue De La Reine Victoria, 64200 Biarritz, France

#36 of 136 hotels in Biarritz

Guests' Choice

Review score

Based on 624 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.1

  • Location

    8.8

  • Facilities

    7.9

  • Staff

    9

  • Value for money

    7.7

  • Free WiFi

    8.4

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Showing 1 - 75

  • Reviewed: 12 September 2018

    9.6
    Friendly, high quality Hotel in excellent location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights

    Friendly, welcoming informative staff . Lovely room with A/C. Separate shower room from W.C. Buffet breakfast available for €11 less than 10 Mins walk to Main Beach Highly recommended

    Stayed in September 2018

  • Reviewed: 26 August 2018

    7.9
    Good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Coffee making facilities in the room would have been a bonus.

    The location is very good within walking distance of the sea and the town itself. The hotel is quiet and the staff are friendly and helpful. There are many good places to eat which are close by including a bar/restaurant almost next door to the hotel.

    Stayed in August 2018

  • Reviewed: 2 August 2018

    10
    Great hotel in a good location!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The shower, difficult to take a shower without running water everywhere.

    Great location, 10mn walking to the beach. Staff very friendly and very good breakfast.

    Stayed in July 2018

  • Reviewed: 26 July 2018

    4.0
    We were very disappointed with the hotel for the price. It needs better maintenance or remodeling.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Front door to hotel was broken. Small, bare room and the bed was awful. Awkward bathroom setup. The place is not well kept. Expensive for what the property offers.

    Location was very good. Walking distance to beaches and restaurants. Marielle at the front desk was very gracious and helpful and went out of her way to please us. Breakfast was good.

    Stayed in July 2018

  • Reviewed: 11 July 2018

    5.4
    The hotel is well located.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The rooms are very small, I guess 14 m^2. It is so small, that we were not able to open two suitcases at the same time next to the beds. The garage is also very small. I found the hotel is comparable to a Capagnile hotel - but the price is not. I guess the price is given by the fact that it is Biaritz.

    The hotel is well located. Just a few hundred m and you are at the beachfront. From the outside it looks very nice.

    Stayed in July 2018

  • Reviewed: 11 July 2018

    9.2
    Nice quiet with Beach and Buzz just 10 minutes away.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The elevator was rolling as we entered.

    We got a room on 4th floor which was quiet. The location is excellent in all ways. The staff is very helpful and give good advice also for rainy days.

    Stayed in July 2018

  • Reviewed: 12 June 2018

    7.9
    Friendly, helpful, great breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bedroom could feel a bit more welcoming.

    Very helpful friendly staff. Comfortable if just a little tired decor in bedrooms. Breakfast excellent. Location very good.

    Stayed in June 2018

  • Reviewed: 5 June 2018

    9.2
    Great hotel in a very central location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Great hotel in a very central location. .I ordered a taxi to the airport with reception but the taxi company let us down. The man from reception actually drove us to the airport himself. I very much appreciated this. Way above expectation. Thank you.

    Stayed in June 2018

  • Reviewed: 28 April 2018

    9.6
    Lovely place excellent service 👍👍
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was neat, clean and had all that was needed. Staff at this Hotel were amazing. Went out of their way to help when our hirecar plans went astray. Thanks for your help 👍😘

    Stayed in April 2018

  • Reviewed: 13 April 2018

    7.5
    Shower and bathroom was good.
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was a lot of noise audible from the corridors during the night. Doors slamming etc. Also hard / not obvious how to regulate temperature of the room.

    Shower and bathroom was good. Beds were comfy and good breakfast. Great location for rest of town and beach

    Stayed in April 2018

  • Reviewed: 6 January 2018

    7.9
    Pleasant hotel for the price, good location with underground secure parking.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The access to the hotel is difficult as they are resurfacing the road and there is a "no entry" sign at the top of the road.

    Bedrooms clean and quite spacious, a bonus being able to watch English BBC TV in the room, a good choice of breakfast albeit you have to boil your own egg, so beware the eggs in the dish are raw!

    Stayed in January 2018

  • Reviewed: 8 December 2017

    9.6
    Very comfortable and excellent location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    it would be nice if food was offered in the early part of the evening, as it was we were not able to get any food until after 8.30pm after a long and tiring drive.

    really helpful staff

    Stayed in November 2017

  • Reviewed: 26 September 2017

    6.3
    Very average
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was near fire exit and room was shaped on an angle so basically like a triangle. Room did not look like any of the pics on booking.com and would recommend paying a little more for a better room somewhere else. They also ran out of towels and gave us old worn towels to use.

    Friendly staff and close to main area.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    8.3
    A short stay that whetted our appetite to return and explore some more. We loved using the buses!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Didn't particularly like the coffee from the machine at breakfast, but this might have been the milk being used?

    The Ensuite shower room was excellent; a spacious shower, good water pressure and plenty of hot water. We also liked the variety/choices available for breakfast.

    Stayed in August 2017

  • Reviewed: 31 August 2017

    7.9
    Nice location, nice staff, though rooms are very small and very basic with stucco ceiling and walls.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    Room is VERY small, very basic with stucco walls :(

    Good location just 5 minute walk to beach. Bathroom is modern. Was able to get indoor secure parking for 15 EUR/night. They also have some outdoor spots at 10 EUR/night.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    6.3
    While the hotel room was basic, it was in a good location for access to the centre of Biarritz.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights

    I was quite shocked by the room. It was so basic, no wardrobe, more like a basic apartment room. Certainly not a room you could relax in, just very adequate for sleeping in and getting out in the morning for the day. Not good value for the money we paid for the room.

    Location - Very near centre of Biarritz and we had breakfast 3 mornings of our stay which was good. Breakfast was not included in our package. €11.50 per person.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    7.5
    Basic for the price.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    Mattresses worn and deformed. We needed to ask to change rooms after first night. There was no minibar in the rooms.

    Very friendly staff and always ready to respond to any request. Close to the center and with parking (although expensive, 15 euros per day)

    Stayed in August 2017

  • Reviewed: 25 July 2017

    9.2
    Handy location, friendly staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to overly dislike, just a functional hotel

    The staff were very friendly and helpful, the room was functional. The location was only a few minutes from the beach and five minutes to the centre of town

    Stayed in July 2017

  • Reviewed: 17 June 2017

    5.0
    3 stars hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The windows wouldn't stop any noise from outside, the walls were thin, the bed although comfortable, very squeaky. Confused concierge didn't knew if he is allowed to serves us alcoholic beverages after 10pm in the hotel.

    It was clean, no doubt about it, close enough to the city center and beach.

    Stayed in June 2017

  • Reviewed: 3 May 2017

    7.5
    Basic comfort for a very reasonable price.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was a bit far to walk from the city centre if you don't have a car and have alot of luggage but it shares the same fancy address as Napoleon's summer Palace! Also there was no electric kettle in our room but some rooms had one. Note that all rooms have street view or garden view. Will request for garden view next time as I could hear the early morning traffic.

    The director of the hotel received us on the first day and she was extremely friendly even proposed to us an early check-in as we had arrived in Biarritz since 9am. While the underground parking cost 10 euros/day, she offered us one of the four onsite parking lots which was free! We arrived by public bus on the first day and was quite a walk to the hotel from the city centre as it is located at the end of a one way street. Staff was overall very helpful.

    Stayed in May 2017

  • Reviewed: 10 September 2018

    10
    They should list that they charge $10.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They should list that they charge $10.00 for parking

    Stayed in September 2018

  • Reviewed: 9 September 2018

    9.2
    relax
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    bed really perfect

    Stayed in September 2018

  • Reviewed: 3 September 2018

    9.6
    Location, very clean.
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No balcony, parking fee

    Location, very clean.

    Stayed in September 2018

  • Reviewed: 7 August 2018

    4.6
    Location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very small room Overpriced

    Location

    Stayed in August 2018

  • Reviewed: 27 July 2018

    10
    Pascale, the day manager did everything he could short of...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Lobby entrance door was broken

    Pascale, the day manager did everything he could short of unpacking our luggage to make our stay comfortable

    Stayed in July 2018

  • Reviewed: 22 June 2018

    7.9
    In a great location, staff were really helpful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Bed and pillows were uncomfortable

    In a great location, staff were really helpful

    Stayed in June 2018

  • Reviewed: 1 May 2018

    7.5
    Breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing particularly

    Breakfast

    Stayed in April 2018

  • Reviewed: 2 January 2018

    8.3
    staff was nice, really clean room, simple&recent room,...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    limited parking spot, no boiler/infusion in room, no fridge.

    staff was nice, really clean room, simple&recent room, breakfast was great

    Stayed in December 2017

  • Reviewed: 1 January 2018

    8.8
    Great location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Great location. Comfortable rooms. Friendly staff who even gave us a free coffee while we were waiting for our taxi.

    Stayed in December 2017

  • Reviewed: 3 December 2017

    9.6
    Good location and clean.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of parking in Biarritz. Breakfast was poor value for money.

    Value for money and location

    Stayed in December 2017

  • Reviewed: 24 October 2017

    10
    Short but was everything we needed
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very comfy bed and helpful friendly staff.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    9.6
    Nice, clean hotel with accommadating staff close to town with good restaurants nearby
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Nothing

    Comfortable clean rooms with helpful staff

    Stayed in October 2017

  • Reviewed: 16 October 2017

    9.6
    Nice, clean hotel with accommadating staff close to town with good restaurants nearby
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Nothing

    Excellent friendly service, nice hotel with easy access to town

    Stayed in October 2017

  • Reviewed: 5 October 2017

    7.1
    Hotel ok for one night, simple and clean
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Carpet a bit smelly in corridor but room clean. Small shower.

    Simple clean hotel close to town and beach. Receptionist very helpful.

    Stayed in October 2017

  • Reviewed: 26 September 2017

    8.3
    Breakfast
    • Group
    • Double Room
    • Stayed 1 night

    Breakfast

    Stayed in September 2017

  • Reviewed: 10 September 2017

    7.9
    Breakfast poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast poor

    Stayed in September 2017

  • Reviewed: 7 September 2017

    10
    Fabulous welcome and service
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent service. Staff were extremely efficient, friendly and very helpful.

    Stayed in September 2017

  • Reviewed: 24 August 2017

    10
    Ideal!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing negative to say

    Was very well located

    Stayed in August 2017

  • Reviewed: 22 August 2017

    7.9
    Good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Good location

    Stayed in August 2017

  • Reviewed: 11 August 2017

    10
    A big Thanks to a member of staff who run us to the airport when we could not get a taxi.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Staff

    Stayed in July 2017

  • Reviewed: 8 August 2017

    8.3
    Great location on the road near the Palais hotel with a five...
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a bit small for twin beds.

    Great location on the road near the Palais hotel with a five minute walk to the Grand Plage.

    Stayed in August 2017

  • Reviewed: 12 July 2017

    10
    Staff very friendly and helpful my second time in the hotel.
    • Group
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Staff very friendly and helpful my second time in the hotel. Will go every year since I play in the bridge tournament

    Stayed in July 2017

  • Reviewed: 10 July 2017

    6.7
    Over all good but small rooms
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights

    Very small rooms Few free parkings

    Clean rooms Open 24/7 Close to beaches and city center

    Stayed in June 2017

  • Reviewed: 27 June 2017

    10
    Very very nice people working there.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very very nice people working there.

    Stayed in June 2017

  • Reviewed: 18 June 2017

    10
    Lovely stay in this hotel close to all amenities
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Rooms little small

    Cleanliness and the friendly staff

    Stayed in June 2017

  • Reviewed: 16 April 2017

    5.8
    Toilette, shower
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bed and furniture, wall cleaninless

    Toilette, shower

    Stayed in April 2017

  • Reviewed: 4 December 2016

    10
    Excellent hotel
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very welcoming staff. Hotel clean and well situated. Staff especially Lauren were so friendly and helpful.

    Stayed in December 2016

  • Reviewed: 24 November 2016

    9.6
    Good choice
    • With a pet
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good location, easy to reach to the beach. Very comfort and big bed

    Stayed in November 2016

  • Reviewed: 28 September 2016

    10
    Great amnities, room, location
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Nothing

    Location, room (garden view),

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 May 2016

    9.6
    A really comfortable and quiet room, a separate bathroom AND...
    • Business trip
    • Couple

    The cleaning service would knock on our doors despite the "please do not disturb" card on the doorknob and when we asked for some more time, the reception called us to ask when we would be leaving :) Made us feel slightly weird, like we HAD TO leave the room.

    A really comfortable and quiet room, a separate bathroom AND toilet (which hardly ever happens!), air conditioning, and the most perfect location: not even 10 minutes from the beach and 10 minutes from the city center.

  • Reviewed: 2 January 2016

    9.2
    Fantastic location, very clean, excellent shower!
    • Leisure trip
    • Couple

    We had a fire alarm go off at 7.00 am!... on a Sunday morning as somebody had burnt the toast. We had no tea/coffee facilities in our room which would of been nice. Perhaps a complimentary breakfast could of been a nice gesture after having been woken up so early!

    Fantastic location, very clean, excellent shower!

  • Reviewed: 18 October 2015

    8.3
    Good location just 5 minute walk to promenade and 15 min.
    • Leisure trip
    • Couple

    Nothing.

    Good location just 5 minute walk to promenade and 15 min. walk to most of the restaurants. Hotel parking essential as even in October parking in nearby streets impossible.

  • Reviewed: 8 October 2015

    8.3
    Clean and functional.
    • Leisure trip
    • Couple

    Breakfast was very good but should be included in the room price.also the parking was expensive and access difficult - the code was changed and the actual spaces are almost impossible to use.no one was available to advise about alternative parking.we found the air conditioning set too cold and we couldn't change it

    Clean and functional.

  • Reviewed: 25 August 2015

    10
    Great location, 5 mins walk to the beach.
    • Leisure trip
    • Couple

    Nothing.

    Great location, 5 mins walk to the beach. Good location for the shops, restaurants etc. Very friendly staff who can speak English but appreciate if you make an effort with French. Parking(pre book)as limited. Kettle in the room(always a bonus). Comfy bed so had a good nights sleep. Good selection of TV( including few English channels) Lovely shower. Didn't have breakfast.

  • Reviewed: 17 June 2015

    5.8
    We had booked and paid for 4 nights but had to return after...
    • Leisure trip
    • Couple

    We had booked and paid for 4 nights but had to return after one night because of 2 family deaths. We had a prepaid non refundable reservation but it would have been nice if we got some refund of our 475euro paid

  • Reviewed: 17 May 2016

    10
    Personnel super sympa !
    • Leisure trip
    • Group

    Personnel super sympa !! Situation nickel !

  • Reviewed: 20 March 2016

    9.6
    Delightful staff, absolutely charming.
    • Leisure trip
    • Couple

    nothing really.

    Delightful staff, absolutely charming.

  • Reviewed: 24 January 2016

    10
    1st class breakfast, helpful staff, very nice room with...
    • Leisure trip
    • Couple

    Needs new carpets in some communal areas

    1st class breakfast, helpful staff, very nice room with comfortable bed and lovely bathroom

  • Reviewed: 2 December 2015

    8.8
    Location within easy walking distance of Town, free parking...
    • Group

    Breakfast was pricey for type offered.

    Location within easy walking distance of Town, free parking and supportive staff.

  • Reviewed: 27 October 2015

    8.8
    Close to ocean, very nice breakfast.
    • Group

    Large car (minibus) could not be parked in private parking.

    Close to ocean, very nice breakfast.

  • Reviewed: 14 October 2015

    7.9
    close to city center, breakfast is very good
    • Leisure trip
    • Couple

    bathroom is rather small

    close to city center, breakfast is very good

  • Reviewed: 11 October 2015

    8.3
    The location and private car parking facilities.
    • Leisure trip
    • Group

    Had to be aware of very slippery shower tray.

    The location and private car parking facilities.

  • Reviewed: 27 September 2015

    8.8
    The staff were exceptionally helpful and welcoming.
    • Leisure trip
    • Couple

    Nothing of note.

    The staff were exceptionally helpful and welcoming. Great location, minutes from airport, town centre and beach.

  • Reviewed: 26 September 2015

    9.6
    Location, secure parking and good value for money
    • Leisure trip
    • Couple

    Location, secure parking and good value for money

  • Reviewed: 12 September 2015

    8.8
    Position: close to ocean and city center
    • Leisure trip
    • Couple

    Parking was not available

    Position: close to ocean and city center Cleanness

  • Reviewed: 8 September 2015

    9.2
    Very helpful and pleasant staff
    • Leisure trip
    • Couple

    Very helpful and pleasant staff

  • Reviewed: 6 September 2015

    10
    every thing
    • Leisure trip
    • Couple

    every thing

  • Reviewed: 13 August 2015

    10
    location was excellent.
    • Leisure trip
    • Couple

    location was excellent. Staff were very helpful and friendly, comfortable room, english speaking tv channels, excellent wifi,

  • Reviewed: 11 August 2015

    8.8
    Great location, friendly staff.
    • Leisure trip
    • Family with older children

    Great location, friendly staff. Situated in a quiet area with shops, restaurants and beach nearby.

  • Reviewed: 11 August 2015

    9.2
    Great place to stay right near the Hotel du Palais and beach
    • Leisure trip
    • Family with young children

    Great place to stay right near the Hotel du Palais and beach

  • Reviewed: 25 July 2015

    9.6
    Sophie on the front desk was just super!
    • Leisure trip
    • Group

    Sophie on the front desk was just super! So friendly and helpful!

  • Reviewed: 24 July 2015

    9.6
    Very clean room with friendly, helpful staff
    • Leisure trip
    • Couple

    shelf in wardrobe broken. Would be very cheap and easy to fix. So why wasn't it?

    Very clean room with friendly, helpful staff

  • Reviewed: 21 July 2015

    8.8
    We had 2 rooms.
    • Leisure trip
    • Family with older children

    We had 2 rooms. The double room was very very small and Should have only had a single bed in it. The twin room was fine.

  • Reviewed: 11 July 2015

    7.5
    Beds very good.
    • Leisure trip
    • Group

    Breakfast could have been better. Was stil ok

    Beds very good. Great location near beach

  • Reviewed: 30 June 2015

    9.2
    Location, friendly staff and good value.
    • Business trip
    • Solo traveller

    Nothing to complain about.

    Location, friendly staff and good value.

There are also 33 reviews without text. These impact the overall review score.

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