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Reviews of Altia Hôtel 4 stars

4 Rue Du Vertuquet, 59535 Neuville-en-Ferrain, France

#2 of 2 hotels in Neuville-en-Ferrain

Guests' Choice

Review score

Based on 360 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    7.6

  • Facilities

    7.3

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    7.4

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Showing 1 - 40

  • Reviewed: 1 June 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Easy to reach, good diner, perfect breakfast with meat and cheese, not common in France, well this is almost Belgium but I like it to have meat and cheese at breakfast instead of Nutella and marmelade/jam... Good rooms, sleept very well!

    Stayed in May 2018

  • Reviewed: 30 October 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are a bit "old fashioned".

    Good location - easy access from highway, even been so close to the road it is still quite place. Rooms are enough comfortable. Good bed. Breakfast was also ok.

    Stayed in October 2017

  • Reviewed: 19 September 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    internet access, dinner menu

    the hotel is a relatively old "novotel" design but very well maintained and cleaned, the dinner menu is a bit limited, needed to re-login everytime I connected to the net

    Stayed in September 2017

  • Reviewed: 10 September 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    wrong information

    they have not complete information about guests one adult and two children. staff was surprised they have booking for two persons. than I show my booking one adult and two children. at late night.

    Stayed in August 2017

  • Reviewed: 22 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very old decor. Bed uncomfortable. Bathroom average, toilet seat was broken.

    Friendly staff. But no information was given about facilities, swimming pool etc. Wooden floor in bedroom

    Stayed in August 2017

  • Reviewed: 2 August 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 4 nights

    Worst bed we have ever slept in, I assumed wrongly that there was air conditioning as I thought that these days this was standard, but there wasn't and it was far too hot. The pool was not heated and was full of bugs and leaves, they closed the restaurant for a wedding and didn't tell us until we got there, and then the restaurant was closed again the following night for no reason. You have to drive to get anywhere to eat, we ended up in Lille every night (20 mins away). Hotel had 3 coach parties staying, there were signs on a couple of rooms for their breakfast but they ate in ordinary restaurant so some mornings hardly any hot food or seating. All in all a little remote too.

    Rooms were clean and well equipped.

    Stayed in August 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There is no air conditioning in this hotel and due to some particularly hot weather for the time of year, the rooms were uncomfortably hot at night. Had booked three rooms in different names as I was travelling with friends, but on checking out, hotel had lumped everything into 1 bill and due to poor itemisation it was impossible to tell if the total was accurate.

    Friendly staff and a good selection of food which was reasonably priced.

    Stayed in May 2017

  • Reviewed: 30 April 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    The toilet, the light in the toilet is not enough and it was smelly. Though the ventilation was not working properly.

    Almost everything except the toilet.

    Stayed in April 2017

  • Reviewed: 7 September 2016

    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Just stayed for one night and booked on day of stay as needed to change a venue. Very good value for money nice clean hotel with pleasant reception staff and good rooms

    Stayed in September 2016

  • Reviewed: 5 September 2016

    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night

    The pool did not look at all inviting and seemed to be closed

    Comfortable family room near the motorway and within about half an hour of World War One sites such as The Menin Gate in Ypres. Much cheaper than most other options in the area

    Stayed in August 2016

  • Reviewed: 19 August 2016

    • Leisure trip
    • Family with older children
    • Standard Family Room
    • Stayed 2 nights
    • Submitted via mobile

    A lot of flying ants in the large garden seemed to like biting me.

    Very welcoming and helpful staff throughout. They couldn't have done more for us.

    Stayed in August 2016

  • Reviewed: 3 July 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi doesnt work in the rooms. Other guests had the same problems. Recepionist gave us excuses that were not accurate (many guests using WiFi etc..)

    Nice garden, thanks to McDonalds Player Escort football pitch.

    Stayed in July 2016

  • Reviewed: 26 April 2018

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel needs to be refurbished, water supply broke down.

    Close to highway

    Stayed in April 2018

  • Reviewed: 29 January 2018

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    easy to find, good parking, spacious room, large bed, pet friendly, outdoor space

    Stayed in January 2018

  • Reviewed: 26 January 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Old fashioned, outdated rooms. Not realy clean in bathroom.

    Quite large rooms. Hotel close to highway

    Stayed in January 2018

  • Reviewed: 31 December 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant was closed

    Stayed in December 2017

  • Reviewed: 30 November 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    The toilet in the room smelt.

    I enjoyed the friendliness of the staff.

    Stayed in November 2017

  • Reviewed: 4 October 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very very dirty bathroom. Old fashioned. Like sleeping in an abandonned trailer.

    Near my office, spacious room

    Stayed in October 2017

  • Reviewed: 14 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Customer Services, Noising Room

    Just Breakfast

    Stayed in September 2017

  • Reviewed: 27 August 2017

    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Way to hot on 1 room we reserved, not able to adjust it.

    Good price!

    Stayed in August 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    The pool was empty - and that was the entire reason we booked that one in that area.

    Stayed in April 2017

  • Reviewed: 4 November 2016

    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Attentive staff, clean hotel. Rooms could be refurbished - getting bit old. Would stay again.

    Stayed in October 2016

  • Reviewed: 20 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Access of hotel

    Stayed in September 2016

  • Reviewed: 3 July 2016

    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly and affordable

    Stayed in July 2016

  • Reviewed: 3 July 2016

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    bar closed before 11.despite many sports fans in hotel.not told about breakfast and missed it

    Stayed in July 2016

  • Reviewed: 3 July 2016

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Was very disappointed to get to hotel at midnight to find bar was closed and no drinks were avalible to residents Never heard the like of it before

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 September 2015

    • Business trip
    • Solo traveller

    Preparationof the room not satisfactory (pillows left without pillow cases), no more bread at breakfast for last day, cold dish at the restaurant, 15' before to see the menu at the restaurant, damaged tip-up seat in the toilettes.

    Confortable room, easy parking

  • Reviewed: 9 September 2015

    • Leisure trip
    • Couple

    The hotel is in the middle of nowhere. It takes a car ride to get to the subway and then 45 minutes to get to Lille. The bed is very small and the walls very thin. The waiter at the bar ignored us (4 guys) and we had to get the receptionist & night auditor three times to get a drink. Apparently both the receptionist and the night auditor also didn't feel the need to ask the bar tender what was going on. I would not recommend this hotel.

    ridiculous sign at the entrance that tells you to get prepared to enter the hotel.

  • Reviewed: 16 June 2015

    • Leisure trip
    • Couple

    pool sun beds were dirty,pool bottom needed cleaning. Restaurant menu was limited to 8 main courses which were not always available.Hotel was very isolated with no local bars or restaurants, the only one for some reason closed.

    inside of hotel,bedrooms and restaurant, staff were friendly.Pool was a bonus.

  • Reviewed: 14 April 2015

    • Leisure trip
    • Family with older children

    Asked for twin beds got a double. The smaller bed in the family room was very uncomfortable and seemed to lack bedding. Restaurant food was awful.

    Hotel was clean, bedding on double bed good.

  • Reviewed: 5 April 2015

    • Business trip
    • Group

    We are 3 friends and ordered room for 4 person with 3 beds (one double size, two standard). In fact, they offer us room with one double size bed and one sofa. All linens was prepared only for 2 people. It is false advertisiment, this type of the room can be bought for significantly lower price. Howewer, on the next night they provide us 2 beds instead of sofa. They also try to take double sum on the invoice - they explain, that they show us other room and we need to pay for both rooms, ever we did not enter to the other room.

    We are looking for economy 3-night stay around Vichte, Belgium - this hotel give the best price. Room is acceptable, bathroom works. Breakfast overpriced.

  • Reviewed: 27 January 2015

    • Leisure trip
    • Solo traveller

    Saturday night the Restaurant wasn't open, despite the fact that the Restaurant was advertised. They had a heating/water malfunction the previous day and rooms were cold, water in the showers was unpredictable. We had breakfast but just as we were getting up to leave the waitress asked us if we wanted any hot food. Far too late to order anything.

    Large clean room, quiet with a large bed. Parking facilities were great with secure parking overnight. Plenty of space to walk the dog. Breakfast was ok but minimal.

  • Reviewed: 29 March 2016

    • Leisure trip
    • Family with young children

    Could have been better maintained. Not a 4 star hotel.

    Spacious room

  • Reviewed: 6 February 2016

    • Leisure trip
    • Couple

    it looks more like a good three stars hotel.

    We asked for a very quiet room and this is what was offered.

  • Reviewed: 4 November 2015

    • Business trip
    • Solo traveller

    Very nice staff, very helpful. And very good facilities for the value.

  • Reviewed: 9 August 2015

    • Business trip
    • Solo traveller

    One with the worst hotel ever,really bad food

  • Reviewed: 9 August 2015

    • Family with young children

    NO ACTIVE SWIMMING POOL

  • Reviewed: 25 April 2015

    • Leisure trip
    • Family with older children

    Rooms bit worn out bed hard

  • Reviewed: 19 April 2015

    • Family with young children

    Breakfast Good location

  • Reviewed: 14 April 2015

    • Leisure trip
    • Group

    No bar on Saturday night , poor eveing menu

    Staff very helpful and friendly

There are also 21 reviews without text. These impact the overall review score.

Showing 1 - 40

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