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Reviews of Mercure Lyon Genas Eurexpo 4 stars

36 Rue Antoine Pinay-BP 21, 69740 Genas, France

#3 of 4 hotels in Genas

Guests' Choice

Review score

Based on 406 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.2

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.3

  • Free WiFi

    8.5

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Showing 1 - 25

  • Reviewed: 18 September 2018

    9.2
    The hotel is located quite close to the airport from Lyon.
    • Business trip
    • Solo traveller
    • Standard Room with Double Bed
    • Stayed 1 night

    The hotel is located quite close to the airport from Lyon. Approximately 10 - 15 min by taxi. The room was quite nice and the bed was very comfortable. The restaurant offered delicous french cusine and the breakfast buffet was just fantastic. I will for sure come and stay again.

    Stayed in September 2018

  • Reviewed: 10 August 2018

    5.0
    Too hot, too far, too expensive
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was no shuttle to the airport as we were led to expect - apparently staff shortages don't allow them to offer this service - the result for us who had planned to use the shuttle service after we dropped off our rented vehicle to get from the airport to the hotel and then the next morning to go back to the airport- was an added 50 euros in taxi expenses. The air-conditioning was insufficient to deal with the heat of the very hot weather we were trying to get a break from. The restaurant and the hotel were overpriced. The hotel - especially without an operating shuttle is in the middle of nowhere- 20 minutes to the airport.

    Stayed in August 2018

  • Reviewed: 3 August 2018

    7.5
    review
    • Business trip
    • Group
    • Twin Room
    • Stayed 1 night

    There is no information on the hotel room about the location of the gym. There was some kind of device for us to have information on the hotel online but it was not working.

    Very good staff. We have arrived late (close to 9.30 pm) and the staff was very friendly at the hotel dinner. Really a plus at this hotel.

    Stayed in August 2018

  • Reviewed: 26 April 2018

    5.0
    Worst so far.
    • Leisure trip
    • Couple
    • Standard Room with Double Bed
    • Stayed 2 nights

    Tissues and shower gel were low when we arrived and not replaced when they were empty and our room was serviced. Also paper coffee cups and plastic glasses only, which again not replaced when used and room was serviced. Beer was expensive despite remote location.

    Staff were helpful in saving us money on the trip into Lyon.

    Stayed in April 2018

  • Reviewed: 6 January 2018

    10
    Great for value
    • Leisure trip
    • Family with young children
    • Standard Room with Double Bed
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Everything especially the guy at reception Mr. Theo. He was pleased to assist. Polite and helpful special thanks for him and for the nice staff in the hotel

    Stayed in January 2018

  • Reviewed: 20 October 2017

    5.8
    Public parts of hotel great but room disappointing
    • Business trip
    • Solo traveller
    • Standard Room with Double Bed
    • Stayed 1 night

    This hotel is advertised on Booking.com as 1.1 km from the airport.... 15mins later I was still in a cab zooming along - so in fact it is probably around 10-15 kms from Lyon St Exupéry Airport. In my room there was no shower - only a bath. That was pretty inconvenient as I was leaving at 0500 in the morning - didn't really have 10 mins spare to get up and run a bath! Also decor in my room was not great. Skirting board had been repainted, but the person doing it had also painted the carpet at the same time. Not really what you expect from a Mercure. Also, the room looked like it had been furnished from a secondhand store - nothing matched.

    Great bar and restaurant, pleasant and helpful staff.

    Stayed in October 2017

  • Reviewed: 7 October 2017

    6.3
    Quality belote
    • Business trip
    • Solo traveller
    • Privilege Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    The restaurant. To long berween order and réception of the plates. Waiter not well trained. He sales me for the Cooking for à beef tartare. Breakfast not installed in time

    The confort and space in the room

    Stayed in October 2017

  • Reviewed: 28 September 2017

    3.8
    Rubbish and expensive
    • Business trip
    • Couple
    • Privilege Room with Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    Quiet room was requested. But without window open and thus noise from adjacent busy road the room was unbearably hot. Staff were unable to appreciate the problem. On departure found works in underground parking covering us and car in concrete dust plus barticaded in. Staff were inattentive and shrugged shoulders. Breakfast staff unable to keep up. Would not return.

    Location

    Stayed in September 2017

  • Reviewed: 14 September 2017

    8.8
    Great Improvement after refurbishing...
    • Business trip
    • Solo traveller
    • Privilege Room with Double Bed
    • Stayed 2 nights

    For the amount they charge and the standing that they target, it would be correct to have a couple of complimentary water bottles in the room, together with bath robe and slippers.

    This hotel is a new property of Mercure. All has been renewed in July 2017, with a huge improvement of the previous structure. Rooms are spotlessly clean and very comfortable, staff very nice. Complimentary WiFi is unusually fast and performing for the region.

    Stayed in September 2017

  • Reviewed: 21 August 2017

    9.2
    Amazing
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It is quite far from Lyon. If you plan to visit the city, expect a 20-30 minutes car drive.

    The hotel looks amazing, it is modern, clean, best facilities. It is spatious, it includes free parking and has a beautiful interior garden where you can have a very good breakfast.

    Stayed in August 2017

  • Reviewed: 21 August 2018

    8.8
    Great value for money
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful, modern hotel, friendly staff

    Stayed in August 2018

  • Reviewed: 5 August 2018

    8.3
    Very good value for money
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No shower in bathroom paper cups in bedroom

    Location nice room

    Stayed in August 2018

  • Reviewed: 4 August 2018

    10
    Great stopover
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Nothing not to like😊

    Large modern rooms. Very clean.

    Stayed in August 2018

  • Reviewed: 23 July 2018

    8.8
    Large room and great restaurant
    • Leisure trip
    • Couple
    • Standard Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Large room and great restaurant

    Stayed in July 2018

  • Reviewed: 7 July 2018

    9.2
    Overnight stay
    • Leisure trip
    • Couple
    • Privilege Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Good food, comfy bed

    Stayed in July 2018

  • Reviewed: 9 June 2018

    7.5
    The hotel served our purpose and was quite comfortable.
    • Couple
    • Standard Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Farther from the airport than we thought.

    The layout of the room was very good and so was the restaurant.

    Stayed in June 2018

  • Reviewed: 31 March 2018

    7.9
    Bed mattress
    • Business trip
    • Solo traveller
    • Standard Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Carpet in the bedroom

    Bed mattress

    Stayed in March 2018

  • Reviewed: 5 March 2018

    9.2
    need more variety in breakfast
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights

    menu of breakfast

    need more variety in breakfast

    Stayed in March 2018

  • Reviewed: 22 February 2018

    9.6
    shower in weird position
    • Business trip
    • Solo traveller
    • Standard Room with Double Bed
    • Stayed 1 night

    shower in weird position

    Stayed in February 2018

  • Reviewed: 20 February 2018

    7.5
    excellent, free parking, large bedroom, best hotel restaurant
    • Business trip
    • Solo traveller
    • Standard Room with Double Bed
    • Stayed 1 night

    pillows smelt damp like they had not been dried properly, tiny tiny point

    Food was excellent - bar staff and restaurant staff superb

    Stayed in February 2018

  • Reviewed: 4 February 2018

    8.3
    Lovely hotel lovely staff and very pleasurable experience
    • Business trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It was just a bit out from Lyon and the pool was not available

    The staff were really lovely

    Stayed in February 2018

  • Reviewed: 29 December 2017

    9.6
    Having found the hotel in the end, a very good hotel alternative
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    A little too far from the airport to be mentioned as an hotel alternative.

    The breakfast buffet and the newly refurbished rooms

    Stayed in December 2017

  • Reviewed: 26 October 2017

    10
    Very cosy spacious rooms, very clean, nearby airport, nice...
    • Leisure trip
    • People with friends
    • Privilege Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Very cosy spacious rooms, very clean, nearby airport, nice breakfast, staff speaks english!

    Stayed in October 2017

  • Reviewed: 8 October 2017

    10
    excellent
    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    Outstanding place...easy, friendly and great!

    Stayed in October 2017

  • Reviewed: 29 September 2017

    8.8
    Love the big chair !
    • Business trip
    • Solo traveller
    • Privilege Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Love the big chair ! Nice room Friendly staff Handy for main roads

    Stayed in September 2017

There are also 21 reviews without text. These impact the overall review score.

Showing 1 - 25

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