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Reviews of Elstar residence

8 Rue St Sauveur, 68100 Mulhouse, France

#29 of 30 hotels in Mulhouse

Guests' Choice

Review score

Based on 401 hotel reviews

6.1

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.6

  • Location

    6.4

  • Facilities

    5.5

  • Staff

    7.3

  • Value for money

    6.1

  • Free WiFi

    6.3

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Showing 1 - 66

  • Reviewed: 12 September 2018

    4.6
    Avoid
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The man on the reception was a joke - we arrived after 8pm (the website states the check-in is until 9pm) and could only find him in the bar, half-drunk, and complaining that he shouldn't really be there because the website info is wrong and the check-in is until 8pm. He then assigned us a wrong room and we frightened a lady staying there by breaking in - imagine out embarrassment! Lots of shady characters hanging around at night, some women in the lift definitely looked like prostitutes. No free parking on or around the property, which we noticed only after we'd made the booking - it should be made more prominent on the website, not concealed in small print. The room is basic, the bed uncomfortable with flat pillows. Will never stay there again.

    Nothing much - we chose this property only because it was the cheapest option on our way from Switzerland to France. It wasn't cheap, though - just cheaper than others, and definitely not worth the money.

    Stayed in September 2018

  • Reviewed: 14 December 2017

    8.3
    Great value for money
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel does not have central heating. It has heating panel in the room that has to be turned on manually. So when we arrived the room was cold.

    The staff is frendly and helpful. The rooms are clean. Location of the hotel is excellent 10 min from train station and 10 min from center.

    Stayed in December 2017

  • Reviewed: 22 September 2017

    3.8
    We didn't stay. We left as the room and beds too unpleasant and room very hot.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Extremely basic. Unclean. Door to room very stiff and door to bathroom broken. In a down at heel area. Appeared a place families and others stay long term.

    Lady on reception very pleasant and helpful.

    Stayed in August 2017

  • Reviewed: 3 September 2017

    9.6
    Brilliant budget stay.
    • Leisure trip
    • Group
    • Superior Triple Studio
    • Stayed 1 night
    • Submitted via mobile

    It was more than thirty minutes to walk there for three over sixty people with suitcases. (Hotel says ten minutes walk from station). We should have checked out local bus that goes straight past in five minutes at 1.6 euros.

    Staff were extra helpful. Facilities for cooking were excellent.

    Stayed in August 2017

  • Reviewed: 2 September 2017

    9.2
    Large room with plenty of space the underground carpark was...
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (6 Adults)
    • Stayed 1 night

    not alot open on monday evenings even restaurants were closed

    Large room with plenty of space the underground carpark was 8 euros but worth it for piece of mind.there is a bakery next door so great for the continental breakfast

    Stayed in August 2017

  • Reviewed: 22 August 2017

    6.3
    OK for one night only.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    There was no reception after 9pm. We arrived at 9.30 and could not get access to our rooms. it was only by chance that we found an envelope with our name on in an open safe. The emergency number on the door of the hotel was not answered. It is a fairly big hotel and I felt that having no night staff made it feel a little unsafe.

    The rooms were spacious and had a kettle and tea/coffee. One of the two rooms we booked had microwave and small kitchen.

    Stayed in July 2017

  • Reviewed: 15 August 2017

    8.3
    Basic, but correct and cheap
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Upon our arrival we perceived the area as relatively marginal. The parking was full so we had to park in the street. But in fact nothing happened.

    The room was large and confortable. And we perceived it clean.

    Stayed in August 2017

  • Reviewed: 12 August 2017

    2.5
    Terrible. Too tired to take photos, but I would not recomend to anyone, especially with children.
    • Leisure trip
    • Family with young children
    • Superior Quadruple Studio
    • Stayed 1 night
    • Submitted via mobile

    Mouldy kitchen sink. No curtains on bedroom, street lights really bright. Really loud with deliveries and racing motorbikes on road. Our children slept about 2 hours! Really stressful stay and a horrible start to our family holiday. Would like a full refund.

    Shower was nice

    Stayed in August 2017

  • Reviewed: 30 July 2017

    2.5
    Worst place I've ever stayed. Avoid at all costs.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (6 Adults)
    • Stayed 1 night
    • Submitted via mobile

    It was horrendous. Over priced. I was charged for parking then told there wasn't a car park. The room was filthy. Holes in the curtains. Dishes covered in food. Holes in floor. Everything was grubby. Not sure why it says 2.5...... 0.5 is closer to the mark.

    Leaving

    Stayed in July 2017

  • Reviewed: 5 July 2017

    6.7
    Expect quality according to low price
    • Business trip
    • Solo traveller
    • Superior Triple Studio
    • Stayed 1 night

    Not the cleanest place, also there were no covers on the window of the room so I had to use a nightmask to avoid the light. The soap distribution system was not operational, a little far from train station.

    Not expensive, so expected quality of service

    Stayed in June 2017

  • Reviewed: 25 April 2017

    3.3
    Very disappointing and way too expensive for what it is
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (6 Adults)
    • Stayed 1 night

    The apartment was really run down. The walls were dirty, the bed base was filthy and there was a bad smell inside the wardrobes. The price we paid for this was unacceptable!

    The only positive thing I can say about this place is that the staff was friendly.

    Stayed in April 2017

  • Reviewed: 7 April 2017

    8.3
    Unfortunately a previous occupant had left raw fish in the...
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Twin Studio
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately a previous occupant had left raw fish in the fridge and two cooked pork chops on a plate in the microwave cooker which the cleaner had not noticed. Apart from that though the room was very clean.

    Stayed in April 2017

  • Reviewed: 12 May 2018

    3.8
    Terrible
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Prostitutes outside

    Stayed in May 2018

  • Reviewed: 10 May 2018

    7.9
    All kinds of sports or have internation TV station
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Television system have to improve if possible

    Stayed in May 2018

  • Reviewed: 26 August 2017

    3.3
    Everything
    • Business trip
    • Group
    • Superior Triple Studio
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in August 2017

  • Reviewed: 8 August 2017

    9.2
    -very nice and complete breakfast (céréales, croissant and...
    • Leisure trip
    • Family with young children
    • Comfort Twin Studio
    • Stayed 1 night

    -very nice and complete breakfast (céréales, croissant and bread) -the building -convivial

    Stayed in August 2017

  • Reviewed: 2 August 2017

    3.3
    Never anything that looks remotely like it
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in July 2017

  • Reviewed: 3 July 2017

    2.9
    Room was dirty, parking space was to be paied as an extra...
    • Leisure trip
    • Family with young children
    • Superior Quadruple Studio
    • Stayed 1 night

    Room was dirty, parking space was to be paied as an extra but badly announced beforehand.

    Stayed in July 2017

  • Reviewed: 9 June 2017

    7.9
    Table and chairs - comfortable for eating
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Street with cars below widows Wi-Fi which was too bad and not possible to use in the room

    Table and chairs - comfortable for eating

    Stayed in June 2017

  • Reviewed: 23 April 2017

    2.5
    I will never stay in this place.
    • Business trip
    • Group
    • Superior Triple Studio
    • Stayed 7 nights

    The room is very small, location is not good.

    Almost nothing

    Stayed in March 2017

  • Reviewed: 15 March 2017

    8.3
    very easy to find and the room was quiet
    • Leisure trip
    • Couple
    • Comfort Double Studio
    • Stayed 1 night

    the secure parking even if it cost 8Euro

    Stayed in March 2017

  • Reviewed: 20 December 2016

    7.1
    The staff and the Restaurant (garden lodge) was amazing
    • Business trip
    • Solo traveller
    • Comfort Double Studio
    • Stayed 14 nights

    The staff and the Restaurant (garden lodge) was amazing

    Stayed in December 2016

  • Reviewed: 9 November 2016

    7.5
    Problems with WI-FI.
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Twin Studio
    • Stayed 1 night
    • Submitted via mobile

    Problems with WI-FI.

    Stayed in November 2016

  • Reviewed: 22 September 2016

    9.2
    Very friendly staff
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 May 2016

    3.3
    The check in staff we helpful and the car park is secure...
    • Leisure trip
    • Couple

    This is a very basic "hotel", reception have limited hours, the communal areas are impersonal and bleak. The rooms were very basic and everything worked. Its in the middle of the Hospital buildings and not a very nice part of town with nothing but the hospital near it.

    The check in staff we helpful and the car park is secure once you find it (@ euro 9 it should be and in the area it needs to be). Rooms functional. It was cheap and as they say you get what you pay for.

  • Reviewed: 19 May 2016

    3.8
    It's 5-10 mins walk to town
    • Business trip
    • Solo traveller

    The bedding top sheet absolutely stunk, like it hadn't been washed in months. It smelled so bad it woke me up in the night and I was nearly sick from the smell. I asked the housekeeping to change it and they brought back a cover that was only marginally less dirty than the first. Definitely not a fresh one.

    It's 5-10 mins walk to town

  • Reviewed: 13 May 2016

    9.6
    Excellent under ground garage which was secure.
    • Leisure trip
    • Group

    Drinks making facility in room

    Excellent under ground garage which was secure. Convenient for centre of town, 5min walk. Comfortable bed basic room but comfortable. Receptionist very helpful.

  • Reviewed: 12 April 2016

    4.6
    Good location but hard to find.
    • Business trip
    • Family with young children

    Lady at the reception couldn't find our reservation. Fortunately alternative room at the same price was found. But it didn't look clean, dust on the floor. We haven't used cooking facilities.

    Good location but hard to find.

  • Reviewed: 19 March 2016

    7.1
    It was clean.
    • Leisure trip
    • Solo traveller

    Breakfast was expensive, and only a limited amount of set food. I would prefer a self service breakfast, with much better choice and quantity. The poor breakfast would make me reconsider using the hotel again. It was very poor in comparison to other similar hotels. Everything else was fine.

    It was clean. Booking system worked well.

  • Reviewed: 6 February 2016

    3.8
    Staff were helpful
    • Leisure trip
    • Couple

    Shower is not thermostatic and it is dangerous. There was ventilation noise in the room going on all night we didn't have a good night sleep

    Staff were helpful

  • Reviewed: 2 January 2016

    9.6
    Everything was very enjoyable during our stay at Urban Lodge.
    • Leisure trip
    • Couple

    Everything was very enjoyable during our stay at Urban Lodge. Staff, and particularly Marise, was extremely friendly and helpful. Among other things, she kindly gave us bread and cheese when all shops nearby were closed at our arrival. Merci for showing us the best of French generosity. Highly recommended for all couples

  • Reviewed: 25 September 2015

    9.6
    The woman working the front desk was an angel.
    • Leisure trip
    • Solo traveller

    Might be a tad tricky to find. I used Google maps & had no problems.

    The woman working the front desk was an angel. She let me check in early and told me about the availability of a kitchenette unit. She was extremely helpful and greeted me with a smile every time I saw her. The place was quiet, reasonably priced and very comfortable.

  • Reviewed: 16 September 2015

    5.0
    it was a good deal but I couldn't stay there more then...
    • Family with young children

    bathroom too old and inconfortable. The hotel is in a "hot" area, a bit far from city center. The parking is expensive

    it was a good deal but I couldn't stay there more then one night

  • Reviewed: 23 August 2015

    8.8
    Close distance to downtown shopping and old town.
    • Leisure trip
    • Family with older children

    Wifi was quirky, did not try the breakfast.

    Close distance to downtown shopping and old town. There was a washing machine there but I did not use it. Elevator. Nice bathroom.

  • Reviewed: 16 August 2015

    7.9
    We've arrived very late (at 23:00) but the hotel's...
    • Leisure trip
    • Family with older children

    An "old" smell in the rooms. It didn't really bother us during our one night stay. WiFi didn't work at our floor.

    We've arrived very late (at 23:00) but the hotel's staff organized everything very well, so we've got our room keys and a remote control for the parking gates together with detailed instructions.

  • Reviewed: 13 August 2015

    4.2
    Close enough to walk to the centre of town.
    • Leisure trip
    • Couple

    Not that we expected much because of the price but it was very dated and basic. The showerhead wouldn't stay up so we fixed it with some sticking plaster! The room was absolutely sweltering. Glad it was just two nights passing through!

    Close enough to walk to the centre of town.

  • Reviewed: 9 August 2015

    3.3
    The keycard didn't work and we couldn't get into our...
    • Leisure trip
    • Couple

    The keycard didn't work and we couldn't get into our room at 2am!!! The keycard worked fine in the afternoon. Nobody was available to help us get into the room. Together with other guests we found the maid's keycard on the front desk and used it to get into our room. We could have opened every other room with this maid keycard!!! It was a really bad experience. The next morning we complained during check-out. They were not impressed and just said: "next time it will work". We will never come back to this hotel!

  • Reviewed: 5 August 2015

    3.8
    Friendly staff.
    • Leisure trip
    • Family with older children

    One of the rooms was clearly not properly cleaned however was tidy looking. Dirty socks of previous guest under the bed. Broken lamp. Hair in bed as well as in the bathroom. Wi-fi only working in the common room area.

    Friendly staff. Floor surface is good for pets as it can be easily cleaned (in case of accidents).

  • Reviewed: 26 July 2015

    4.6
    especially big shop near by to buy some food items.
    • Leisure trip
    • Couple

    money has been detected twice from my credit card. It's been since more than six weeks amount not yet returned to my account. I am following up every week twice but money not yet returned to me. I would like to warn all the guest to check the amount detected in the credit card. I need an immediate action from the hotel management to resolve this issue as soon as possible.

    especially big shop near by to buy some food items.

  • Reviewed: 8 July 2015

    4.2
    We found a cockrich in the reception desk.
    • Leisure trip
    • Family with young children

    We found a cockrich in the reception desk. The room was too hot and nothing for cooling. No telephone in the room and toilet paper in the bathroom ! The location is poor and the parking isfor the hospital in the front! The staff is out of their mind ! They have too many work to do and they can not manage.

  • Reviewed: 23 June 2015

    10
    Remote control gated Secure Underground parking with access...
    • Leisure trip
    • Group

    Remote control gated Secure Underground parking with access directly into hotel. Next door to contemporary art museum, close to supermarket. Room had kitchenette twin bed and bathroom very good value for money. Functional feel as it used to be a hospital.

  • Reviewed: 18 June 2015

    6.3
    Location close to the city center, kitchenette in the room,...
    • Family with young children

    Communication barrier (the staff did not speak english but only french), worn out equipment (renovation recommended - the hotel looks like it stopped in early 90's), cleanliness, poor equipment.

    Location close to the city center, kitchenette in the room, pretty friendly staff, underground parking.

  • Reviewed: 20 May 2015

    7.1
    Quiet area, underground parking, nice staff, spacious room,...
    • Leisure trip
    • Couple

    Hard to find - outside it's still the name of the former hotel-Victoria Garden. The standard room we've got - in need of maintenance and remodeling- the furniture was old and the room wasn't very clean... the mattress and pillows were uncomfortable

    Quiet area, underground parking, nice staff, spacious room, very good Wi-Fi, new towels... it was realy cheap

  • Reviewed: 23 May 2016

    9.6
    The room was comfortable and the location was perfect
    • Leisure trip
    • Solo traveller

    There was no shower gel in the shower and the breakfast menu was limited

    The room was comfortable and the location was perfect

  • Reviewed: 23 April 2016

    10
    I truly liked the room I was in!
    • Solo traveller

    I truly liked the room I was in! It was big, clean, convenient and comfy! Nice bed with a sweet balcony for wonderful nights :))

  • Reviewed: 16 April 2016

    5.8
    Rooms should be refurbished.
    • Business trip
    • Group

    Rooms should be refurbished. Breakfast was poor.

  • Reviewed: 11 April 2016

    8.8
    the kitchenette
    • Leisure trip
    • Family with older children

    bedding not very clean

    the kitchenette

  • Reviewed: 27 March 2016

    3.3
    Location
    • Business trip
    • Couple

    Bad quality room Shower wets the entire bathroom They didn't change the towels They didn't clean the bathroom No one stays at night

    Location

  • Reviewed: 27 March 2016

    5.4
    Staff and location
    • Leisure trip
    • Family with young children

    The room could be cleaner.

    Staff and location

  • Reviewed: 4 January 2016

    8.3
    SImple and functional hotel, close to the center of the town;
    • Leisure trip
    • Family with older children

    SImple and functional hotel, close to the center of the town; very good staff; advised for short stays and families.

  • Reviewed: 23 October 2015

    9.2
    Cheap, clean and comfortable - everything a low-cost...
    • Couple

    Cheap, clean and comfortable - everything a low-cost traveller needs.

  • Reviewed: 5 October 2015

    8.3
    Everything operates
    • Couple

    Not full operating time of receptions

    Everything operates

  • Reviewed: 3 October 2015

    5.4
    Close to town centre
    • Group

    Room basic

    Close to town centre

  • Reviewed: 18 September 2015

    7.1
    The receptionist was very helpful and allowed us to park...
    • Leisure trip
    • Group

    The receptionist was very helpful and allowed us to park three motorbikes for one parking fee.

  • Reviewed: 14 September 2015

    7.5
    Value for quick overnight stay
    • Leisure trip
    • Couple

    Internet connection was poor

    Value for quick overnight stay

  • Reviewed: 1 September 2015

    8.3
    Underground parking was a real bonus for safety.
    • Leisure trip
    • Couple

    Underground parking was a real bonus for safety. Good little apartment for a 1 night stay.

  • Reviewed: 16 August 2015

    7.5
    Position of the hotel,near the shopping centre.
    • Solo traveller

    Nothing

    Position of the hotel,near the shopping centre.Hotel is good equiped and in good position.

  • Reviewed: 14 August 2015

    7.9
    Flexibility they let us check in early without booking very...
    • Leisure trip
    • Family with young children

    N/a like all

    Flexibility they let us check in early without booking very friendly

  • Reviewed: 1 August 2015

    8.8
    The room was comfy, nice bathroom, very friendly and english...
    • Leisure trip
    • Couple

    The room was comfy, nice bathroom, very friendly and english speaking staff :)

  • Reviewed: 30 July 2015

    3.3
    The Staff was really friendly
    • Leisure trip
    • Couple

    room wasn't clean. They said it would be clean at Five but it wasn't

    The Staff was really friendly

  • Reviewed: 19 July 2015

    5.0
    Kitchen in the room
    • Leisure trip
    • Couple

    bad wifi,very hot in the room,no aircond and fan

    Kitchen in the room

  • Reviewed: 5 July 2015

    6.3
    Wifi doesn't work in rooms.
    • Leisure trip
    • Group

    Wifi doesn't work in rooms. No air condition. In room was very hot,we could not sleep.

  • Reviewed: 21 June 2015

    4.6
    le wifi dans la chambre ne marche pas!
    • Solo traveller

    le wifi dans la chambre ne marche pas!!!

  • Reviewed: 21 June 2015

    3.3
    Pas de wifi, ou très faible avec coupures, cela me rend trè...
    • Leisure trip
    • Couple

    Pas de wifi, ou très faible avec coupures, cela me rend trè nerveux et perte de temps

  • Reviewed: 23 May 2015

    7.9
    The staff were great.
    • Leisure trip
    • Solo traveller

    A long walk from the train station with suitcase

    The staff were great.

  • Reviewed: 22 May 2015

    7.5
    The staff and that it was an old hospital.
    • Leisure trip
    • Couple

    The door would not lock.

    The staff and that it was an old hospital.

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 66

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