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Reviews of Hôtel Les bains d'Arguin by Thalazur 4 stars

9, avenue du Parc, 33120 Arcachon, France

#13 of 43 hotels in Arcachon

Guests' Choice

Review score

Based on 695 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    9

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.8

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Showing 1 - 50

  • Reviewed: 25 July 2018

    8.8
    Very nice and helpful personnel.
    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night
    • Submitted via mobile

    In the evening you have to walk to the pool dressed in a bathrobe through the restaurant’s terrace where other guests have their dinner.

    Very nice and helpful personnel. Clean. Good design. It is a quite place. The hotel is close to the beach and walking area.

    Stayed in June 2018

  • Reviewed: 8 July 2018

    9.6
    Fabulous location
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to be negative about

    Staff were excellent the breakfast superb and location just off the white sandy beach was excellent too , Stayed for our final day and night after holidaying in the Dordogne before flying back from Bordeaux airport Will definitely be back to spend a longer time at this hotel and resort

    Stayed in July 2018

  • Reviewed: 2 June 2018

    7.9
    Great location and beautiful facility.
    • Leisure trip
    • People with friends
    • Premium Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was fairly standard with view over the car park. Bed was extremely uncomfortable - no give in the mattress. Restricted hours for the indoor people seemed a bit odd. All in all a nice place but somewhat over priced compared to similar places elsewhere.

    Great location and beautiful facility. Restaurant food was very good with some welcome vegetarian choices. Spa treatments were fantastic.

    Stayed in May 2018

  • Reviewed: 16 April 2018

    7.9
    Off season getaway with family.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Wish the indoor pool had better hours and there wasn’t so many restrictions for children hours. Bed was extremely firm, like too firm. Bikes should be included with hotel stay. Spa could use more English speaking staff, was hard to communicate with staff.

    Great location to beach and to town. Room was nice size and patio was enjoyable.

    Stayed in April 2018

  • Reviewed: 25 February 2018

    10
    Weekend getaway
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Very nice property and location just off the coast. Friendly staff and nice spa area to relax. The restaurant is very well done and excellent quality for both the breakfast and dinner.

    Stayed in February 2018

  • Reviewed: 6 January 2018

    9.6
    Great location if you have a car.
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location if you have a car. Spacious on site parking. Wonderful spa and bath. And most importantly, SUPER breakfast! One detail, they have various Kusmi Tea selection for free! Never seen before even in many other 5 star hotels in Europe.

    Stayed in December 2017

  • Reviewed: 13 October 2017

    8.3
    short
    • With a pet
    • Leisure trip
    • Solo traveller
    • Premium Double Room
    • Stayed 2 nights

    Nothing in particular

    Arrived with my 3 little dogs, beach and beach access EXCELLENT, check in EXCELLENT, but decided to drive on and did not actually stay the 2 nights. Felt "not really pet friendly". Very limited facilities with regards restaurant , no room service offered, but would be fine if travelling through the area and staying overnight. Not really my "type" of hotel, but staff really friendly, and other guests seemed happy

    Stayed in October 2017

  • Reviewed: 30 September 2017

    9.2
    Stayed only on night.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    Stayed only on night. The hotel is impeccable. The price it quiet high if you don't use the thalassotherapy spa gym etc. I recommend this hotel without hesitation, wonderful room. Parking is on site.

    Stayed in September 2017

  • Reviewed: 18 September 2017

    8.3
    smooth
    • Leisure trip
    • Group
    • Premium Twin Room
    • Stayed 1 night

    If you don't use facilities (we were there for a wedding, not to use the spa), It is quite expensive though. Bus connection is good, but the timeschedule is 'french countryside' style: bus doesnt go very often.

    Lovely hotel in beautiful surroundings.

    Stayed in September 2017

  • Reviewed: 26 August 2017

    7.5
    Always love a trip to Arcachon and this hotel is in a great location although not a budget option!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Air conditioning on a timer - very irritating during the night when it was needed.

    Great location in an area we know well and spa a bonus. Clean modern and well appointed.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    5.8
    Very poor value for money
    • Leisure trip
    • Solo traveller
    • Premium Twin Room
    • Stayed 4 nights

    Overall, the value for money is very poor. It is very expensive , and you get little for your money. lack of charm of the place and many small annoying details not to the level.

    Stayed in August 2017

  • Reviewed: 31 July 2017

    5.4
    Disappointing
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 8 nights

    The rental bikes were poorly maintained and caused an injury that greatly affected the enjoyment of our stay. There were no first aid trained staff available to assist. On the last day, we asked the staff to book a taxi at midday for the next morning but they left this simple task until 23.30 the night before and so failed to arrange this and therefore needed to call us just before midnight, the bed sheets were torn (replaced when asked) and the hotel uses non-recyclable paper cups throughout - environmentally inconsiderate. The breakfast was overpriced for what is available and the restaurant is overly expensive. We were given some discount to account for the problems but this didn't even amount to one night's stay. We booked the hotel based on 'tennis courts' being on Booking.com as facilities too but these were actually property of the local tennis club and so cost 20 Euro per hour. This was for our honeymoon and so we were disappointed by the experience.

    The room was comfortable and quiet and having an indoor and outdoor swimming pool was useful. The hotel is located very near a long stretch of sandy coastline.

    Stayed in July 2017

  • Reviewed: 28 July 2017

    9.2
    Lovely!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    It is a bit strangely planned and far to go from the room to the pool. The air conditioner didn't work that well.

    The hotel is is very nice, with a lovely pool. It is not far from the beach. They rent out bicycles.

    Stayed in July 2017

  • Reviewed: 9 July 2017

    6.7
    Perfectly nice, very close to beach
    • Couple
    • Premium Double Room
    • Stayed 1 night

    Not practical for walking, not close to downtown, definitely better for people who have a car or are planning on renting bikes. There aren't a lot of taxis easily available in the town, you have to call for them ahead of time. Breakfast wasn't the quality I normally expect in France, and when breakfast time is over they are not shy about kicking you out of the restaurant.

    Proximity to the beach & beach promenade is very nice. Beautiful place to take a walk or enjoy the huge sandy beach. The pool & restaurant area is nice for relaxing with a glass of wine. Staff was very helpful with booking taxis for our family.

    Stayed in June 2017

  • Reviewed: 23 April 2017

    6.7
    Hotel with high prestations ! but SPA is overbooked 30 days in advance. Restricted access to POOL !
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 2 nights

    Breakfast strict hours limit 9h45. Staff is under pressure to finish service from 9h30 onwards. Ristricted access for hotel guests to the POOL, as per room rate booking !!!!! Not acceptable. This must be mentioned on the BOOKING SITE room rate without POOL facility anytime of the day. Staff not accomodating. They follow stict procedures !!! It is a PITY !!! Impossible to reserve SPA massages 15 days in advance. Required 30 days pre-booking. Hotel has NO sea view. Mostly Parking view.

    Good Lavish breakfast,

    Stayed in March 2017

  • Reviewed: 16 February 2017

    7.5
    Excellent restaurant
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 3 nights

    Unfortunately we were given a room immediately above the kitchen so plenty of noise and cooking smells. I travel a lot and have become aware that Booking.com guests seem to be given rooms which are not so nice, i.e. no view or tucked away in an area of the Hotel which is not so popular.

    A great Hotel for a few days R & R .

    Stayed in February 2017

  • Reviewed: 23 September 2016

    9.2
    New and modern hotel
    • With a pet
    • Leisure trip
    • Family with older children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Check in was a bit spoiled as they gave us untidy room. The location is a bit far from the beach and the city, the car is a necessity to get around. The beach and a restaurant is in a walking distance though.

    New and modern hotel

    Stayed in August 2016

  • Reviewed: 14 September 2018

    8.3
    Pool
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No glass in room

    Pool

    Stayed in September 2018

  • Reviewed: 11 September 2018

    9.6
    Most relaxing place to be.
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Facilities were superb

    Stayed in August 2018

  • Reviewed: 15 July 2018

    9.6
    Well-managed hotel with unobtrusive service..Location unbeatable -2 mins from beach and restaurant.
    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Extremely comfortable room with balcony

    Stayed in July 2018

  • Reviewed: 7 July 2018

    10
    Excellent all round.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Excellent all round.

    Stayed in July 2018

  • Reviewed: 20 April 2018

    9.6
    Our stay was very enjoyable. All staff were very friendly and helpful.
    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 4 nights

    The breakfast in the restaurant had not improved since Novotel days.

    Generally, the vast improvement over the former Novotel.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    7.9
    Escapade easter
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 3 nights
    • Submitted via mobile

    Caps for thalassemia not necessary. Wider choice needed in the restaurant

    Location near beach. Facilities and restaurant

    Stayed in April 2018

  • Reviewed: 25 October 2017

    7.9
    Good SPA area , good location, very close to the beach
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 2 nights

    Good SPA area , good location, very close to the beach

    Stayed in September 2017

  • Reviewed: 21 August 2017

    7.5
    Very good location, but weather not as good as expected in July. Not the fault of the hotel!
    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Not easy to find way to the pool

    Stayed in July 2017

  • Reviewed: 9 August 2017

    7.5
    Nice for a short break not as a family holiday
    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The rooms are small and basic. Lacking luxury

    Variety at breakfast

    Stayed in July 2017

  • Reviewed: 23 July 2017

    8.3
    Bar closed to early
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bar closed to early

    Stayed in June 2017

  • Reviewed: 19 July 2017

    6.3
    ok, clean, in a nice area
    • Leisure trip
    • Group
    • Premium Twin Room
    • Stayed 2 nights

    bars close very early

    was ok, average place but catering for an older crowd

    Stayed in July 2017

  • Reviewed: 15 July 2017

    5.8
    Comfortable room .
    • Leisure trip
    • People with friends
    • Premium Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small swimming pool. Pretentious atmosphere

    Comfortable room . Good parking

    Stayed in June 2017

  • Reviewed: 11 July 2017

    7.9
    Fabulous location, peaceful and beautiful clean beaches.
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Room a little small and dark. Breakfast not included. No complimentary water in room.

    Fabulous location, peaceful and beautiful clean beaches.

    Stayed in July 2017

  • Reviewed: 20 June 2017

    7.5
    Although it's a decent hotel the service level is lacking. Expensive for what you get.
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 2 nights

    At 200€ a night you would expect more.

    Location

    Stayed in June 2017

  • Reviewed: 8 May 2017

    9.2
    everything,
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 5 nights

    everything,

    Stayed in May 2017

  • Reviewed: 24 April 2017

    7.5
    Nice place to have a night or two
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Boxers, cap and flip flops needed to get in.

    Pool and spa nice but not well Explained how to use it and all the Conditions to get in!

    Stayed in April 2017

  • Reviewed: 17 December 2016

    8.8
    breakfast
    • With a pet
    • Business trip
    • Solo traveller
    • Premium Double Room
    • Stayed 3 nights
    • Submitted via mobile

    price

    breakfast

    Stayed in December 2016

  • Reviewed: 25 September 2016

    10
    Cycle to the Great Dune of Pyla!
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 3 nights

    Fantastic location!

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 May 2016

    9.6
    The breakfast choice was brilliant, parking very good and...
    • Leisure trip
    • Couple

    Booking.com asked if I had any special requirements and I asked for a ground floor room as my husband has just had a hip replacement but when we arrived our room was on the second floor. This wasn't a problem as the lift was available but it would have been better not to have raised my expectations by asking the question if it could not be met or at least informing me beforehand. The hotel claimed not to have been asked for a ground floor room.

    The breakfast choice was brilliant, parking very good and location and setting excellent. The Thalasso facilities were wonderful and the room very well appointed.

  • Reviewed: 14 October 2015

    6.3
    Comfortable room overlooking pool.
    • Leisure trip
    • Couple

    For a 4 star hotel at this price, gym access hours could be much better (gym was also not very updated). Location wasnt on the GPS - only could find 8, 10 but not #9.

    Comfortable room overlooking pool.

  • Reviewed: 3 October 2015

    8.8
    A really comfortable room with balcony, wonderful swimmimg...
    • Leisure trip
    • Couple

    A really comfortable room with balcony, wonderful swimmimg pools, and spa. Only a few minutes from the sea. We faced the side rather than the front or back and actually it was great , because it was quiet and peaceful. A few good restaurants within walking distance, a park to have a picnic in, lovely ambience.

  • Reviewed: 13 September 2015

    3.8
    Close to a good cafe on the water nearby
    • Leisure trip
    • Couple

    The staff don't smile. The rooms are small. The tissues are like sandpaper. If you are a foreign tourist, there is no welcome or explanation of how the spa works. I was not allowed entry. Wrong swimming trunks, no swimming cap and no slippers. Slippers are not provided in the room: you have to buy them. No one apologised for the inconvenience. Oh, and check your bill at the end. They add breakfast even if you haven't had it and then they will deduct it if you spot the error. This hotel seems to be run for the convenience of the staff, not the guests. On check out we waited 5 minutes while the reception staff discussed some paperwork.. Avoid this hotel at all costs. It is expensive and badly managed.

    Close to a good cafe on the water nearby

  • Reviewed: 1 September 2015

    8.8
    The hotel and the rooms were great, the staff was very...
    • Leisure trip
    • Family with young children

    The spa is so old and beat up, staff not so friendly, hamam and sauna too small, showers no working, silly rules about the caps and bathing suit style to swim. Gym machine are not great, not much to use outside of cardio. Looking for to visit the new one in April. The outdoor pool is too small packed with guests, get more lounge chairs too many loud kids! A separate pool for kids and family would be nice so adults could enjoy a quiet time

    The hotel and the rooms were great, the staff was very trained very friendly!

  • Reviewed: 30 July 2015

    8.8
    A very clean hotel with pleasant and helpful staff.
    • Leisure trip
    • Couple

    A very clean hotel with pleasant and helpful staff. Pool was well maintained and clean. The restaurant provided exceptional food. The spa facilities were above average and enjoyed immensely.

  • Reviewed: 10 March 2016

    5.4
    The room have a balcony.
    • Leisure trip
    • Couple

    The toilet was bad smell.

    The room have a balcony.

  • Reviewed: 17 February 2016

    2.5
    These people are cheats they stole our money do not go there
    • Leisure trip
    • Couple

    Everything place is a dump run a mile

    These people are cheats they stole our money do not go there

  • Reviewed: 16 January 2016

    9.6
    restful
    • Leisure trip
    • Family with older children

    restful

  • Reviewed: 19 October 2015

    7.9
    Best local food in restaurant in a good situation lovely...
    • Leisure trip
    • Couple

    Best local food in restaurant in a good situation lovely hotel for a mini break

  • Reviewed: 19 July 2015

    10
    our room, south west facing overlooking pool and gardens.
    • Leisure trip
    • Couple

    our room, south west facing overlooking pool and gardens. the pool.

  • Reviewed: 9 July 2015

    10
    The rooms, facilities and location were great
    • Leisure trip
    • Family with young children

    The rooms, facilities and location were great

  • Reviewed: 7 July 2015

    9.6
    The local beaches are close and great fun.
    • Leisure trip
    • Couple

    Breakfast is good but a bit expensive.

    The local beaches are close and great fun.

  • Reviewed: 20 June 2015

    8.8
    Spa, restaurant
    • Leisure trip
    • Group

    View of car park from room

    Spa, restaurant

  • Reviewed: 18 June 2015

    9.6
    Very good service, quiet location, pleasant rooms
    • Leisure trip
    • Solo traveller

    Very good service, quiet location, pleasant rooms

There are also 22 reviews without text. These impact the overall review score.

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