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Reviews of Austria 3 stars

21 Place Massenet, 42000 Saint-Étienne, France

#27 of 37 hotels in Saint-Étienne

Guests' Choice

Review score

Based on 347 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    6.5

  • Location

    7.1

  • Facilities

    6.2

  • Staff

    8.1

  • Value for money

    6.5

  • Free WiFi

    7

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Showing 1 - 18

  • Reviewed: 19 December 2017

    • Couple
    • Double Room
    • Stayed 3 nights

    The whole atmosphere and austerity of the place. Entire building cold. Reception only open partime and not necessarily during indicated hours. Guided to wrong parking space. Consequently blocked by rightful owner of garage space. Led to delay for appointment. 3 beds, 2 lamps and 1 chair in the room. One day room was not made up at all. Breakfast poor pastries, icy cold hard boiled eggs. W Lan addresses and codes as well as signal strngth kept changing

    NOTHING!

    Stayed in December 2017

  • Reviewed: 26 September 2017

    • Leisure trip
    • Family with young children
    • Quadruple Room (2 Adults + 2 Children)
    • Stayed 1 night

    The pillows were a bit small. The area was a little run down. We arrived in the mid afternoon and commented that it might not feel very safe after dark. However, when we returned to the hotel around 11.30pm, the area was very quiet and calm.

    The hotel receptionist was very friendly and effecient - a real credit to the hotel. It was very easy to find off the motorway, with plenty of cheap parking directly outside the hotel. The tram stop was less than 1 minute walk away, which takes you into the centre of town in around 5 minutes. The football ground (the reason for our trip) was only 10 minutes walk away.

    Stayed in September 2017

  • Reviewed: 13 March 2017

    • Business trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    felt like i had gone back 30 years and the wrong side of the Berlin wall. 6" mattresses very uncomfortable. Super basic rooms.

    great breakfast, clean rooms

    Stayed in February 2017

  • Reviewed: 6 September 2016

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    hotel was not easy to find using satnav or local signs. The room was hot and very noisy if window opened to ventilate. The room was infested with ants which were coming through hole in wall. They were in our beds, bags and clothes by the morning. Not a restful overnight stay.

    parking was right outside and free overnight.

    Stayed in September 2016

  • Reviewed: 22 June 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    A mounted shower head would have made it all the more pleasant, as well as a cleaner area outside the door of the hotel.

    The selection was great, and the staff made it all well.

    Stayed in June 2016

  • Reviewed: 1 December 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 9 nights

    bad wifi, long long long password. sometimes no wifi signals. bad wifi, bad wifi,

    location

    Stayed in November 2017

  • Reviewed: 21 March 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Very convenient

    Stayed in February 2017

  • Reviewed: 24 February 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Clean with a good location to football stadium , and motorways . Tram and bus stop steps away

    Stayed in February 2017

  • Reviewed: 23 February 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Just a little out of the way

    Everything

    Stayed in February 2017

  • Reviewed: 16 July 2016

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Everthing

    Small room small bath and the smell of damp !!!!!!!!!!!!!!!!!!!!

    Stayed in June 2016

  • Reviewed: 29 June 2016

    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Not value for money

    Nothing

    Stayed in June 2016

  • Reviewed: 24 June 2016

    • Group
    • 2 rooms
    • Stayed 2 nights

    Too much expensive - at least during the Euro 2016 - for what it is

    Great location to go to the football stadium

    Stayed in June 2016

  • Reviewed: 23 June 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    next 2 last stop for T2 tram and stop before main station

    Stayed in June 2016

  • Reviewed: 23 June 2016

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a dump

    Worst hotel I have ever stayed in

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    • Group

    Bit out of town and really a bad choice but that was due to lack of selection on booking.com

  • Reviewed: 8 October 2015

    • Leisure trip
    • Solo traveller

    Staff were lovely very helpful and genuine

  • Reviewed: 28 June 2015

    • Leisure trip
    • Group

    Extremely helpful staff - nothing was too much trouble. Showed us how to work a very complicated parking meter and where to buy tram tickets.

  • Reviewed: 25 January 2015

    • Couple

    Room a little on small side

    Location

There are also 9 reviews without text. These impact the overall review score.

Showing 1 - 18

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