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Reviews of Best Western PLUS Hôtel de l'Arbois 3 stars

97 Rue du Docteur Albert Aynaud, Parc de la Duranne, 13100 Aix-en-Provence, France

#21 of 48 hotels in Aix-en-Provence

Guests' Choice

Review score

Based on 618 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    7.4

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    7.9

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Showing 1 - 48

  • Reviewed: 29 August 2018

    9.6
    Very clean hotel good value for the money. Breakfast average, pool symbolic. good location for visit
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 3 nights

    The breakfast is a little dull. Needs to have more choice of foods, maybe make better use of their garden with some flowers or attractive sitting arrangements, the pool is very small, just good for a quick dive.

    The location; the area is silent, convenient for visiting the provence,if you have a car. Rooms are big enough and Remarkably clean ( thanks to Lucie who was working so hard and well) Beds comfortable.

    Stayed in August 2018

  • Reviewed: 16 August 2018

    8.8
    Good location if you want to explore the area, clean and...
    • Leisure trip
    • Couple
    • Comfort Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The options at breakfast were a bit limited, no vegetables.

    Good location if you want to explore the area, clean and comfortable room, good restaurant, nice staff.

    Stayed in August 2018

  • Reviewed: 9 August 2018

    8.8
    Good place for over night stop
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Pool area and chairs can be better maintained. However, much better than other hotels we stayed in France.

    The room was clean and comfortable. They get extra point for having a soap dispenser instead of little soap containers.

    Stayed in August 2018

  • Reviewed: 6 August 2018

    8.3
    Very very nice except the closed restaurant on weekends
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 4 nights

    I found it very inconvenient that the restaurant was closed during the weekend. And the location of the Hotel, although very good for my purpose, is not close by many restaurants and also the food delivery is very poor in that area

    the bed was absolutely lovely, the matress and pillows and everything. the food was very good and also the breakfast.

    Stayed in August 2018

  • Reviewed: 5 July 2018

    8.8
    Great location, clean, quiet nice
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately I have made a complaint, we arrived at 5.30pm to be told the kitchen was closed and there was nothing they could do, not even a sandwich, we then discovered a coach party sitting in the restaurant with full meal!! Bar snacks consisted of 4 mini breadsticks that he broke into 4 to make them go further. Breakfast was farcical, the coach party reduced the offering to dust whilst the staff sat at the desk whilst we waved empty juice, milk bottles at them Terrible service

    Great location, clean, quiet nice Pool just what you need when travelling in the summer

    Stayed in July 2018

  • Reviewed: 11 May 2018

    8.8
    Very good and practical hotel
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 1 night

    The location of the hotel is very good if you are coming from the nearby motorway and stopping overnight. The breakfast is good. The rooms are comfortable and quiet. The parking was free. Very good hotel

    Stayed in April 2018

  • Reviewed: 3 May 2018

    8.3
    Spacious rooms, jacuzzi (open till 10 p.
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Numerous small roundabouts and steep speedbumps on the road in the vicinity of the hotel. Additionally, we do not understand why the breakfast must be charged seperately (rather than offer it as a package deal on booking).

    Spacious rooms, jacuzzi (open till 10 p.m. which is great after a long day of sightseeing), secure parking, English speaking personnel

    Stayed in May 2018

  • Reviewed: 6 January 2018

    7.1
    automatically charge for breakfast though it wasn't...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    automatically charge for breakfast though it wasn't taken; only on inspection of the bill which is in French! at check out it was fortunate i noticed it. However the receptionist was nice and willing to make changes.

    Stayed in December 2017

  • Reviewed: 16 December 2017

    7.5
    Good hotel, some improvements needed
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower should be redesigned, the water stays at the floor for whole night. Breakfast could be with better choice

    Good localisation, very nice stuff, comfortable room and bed

    Stayed in December 2017

  • Reviewed: 6 November 2017

    10
    Great place to stay around AIx TGV station
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Very ample buffet breakfast. Hot drink machine like I'd never seen before. I had a delicious hot chocolate. Comfortable bed for parents. Kid on folding portable bed. Room well-prepared for three occupants ahead of time.

    Stayed in November 2017

  • Reviewed: 31 October 2017

    10
    Good place to stay for a business purpose
    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 6 nights

    Bad bus connection with the downtown of Aix-en-Provence. Not much to see in the area around the hotel.

    The hotel was greatly located for my purpose, although I don't think that it may suit equally well for somebody else. The reception. The service there is basically brilliant. Personnel is helpful and gave me a lot of quite useful advices. The room. It is spaceous, clean and well-equipped. Everything is in good condition. The bathroom is fine as well. The breakfast was okeish. The full and express options are available for 13 and 5 euro.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    7.1
    Breakfast was one of the best we had in hotels in France.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Personal didnt speak english very well. By accidetnt, I belive, they charge us breakfast at check in even when we had breakfast included in price of our booking.

    Breakfast was one of the best we had in hotels in France. Many tasty choices. Beds were comfortable, but the extra (3rd) bed on room not so much. Modern hotel, everything what we would expect from western hotel. Spacious, well equiped room.

    Stayed in September 2017

  • Reviewed: 24 September 2017

    7.5
    Pretty good
    • Business trip
    • Solo traveller
    • Comfort Twin Room with Garden View
    • Stayed 6 nights
    • Submitted via mobile

    The half shampoo, half soap, half industrial grade detergent provided in the bathrooms

    Good location for business trip la duranne. 24 h front desk. Facilities looked cool but I didn't get a chance to use 'em.

    Stayed in September 2017

  • Reviewed: 17 September 2017

    8.3
    The room is very confortable.
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is located in a technological pole and in front of a highway. It is probabily more appropriate for a business travel than for a leisure travel in Provence.

    The room is very confortable.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    7.9
    good hotel with good value for money for those who don't mind of beeing out town
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night

    I have seen some better swimming pools

    clean, comfortable nice room, the hotel looks quite good, not bad restaurant for diner with good service. good wifi internet

    Stayed in September 2017

  • Reviewed: 15 August 2017

    5.0
    Bad value for money
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was terrible and bumpy, really bad to get a good night of rest, pillows being like rocks. The bathroom was with an integrated shower within (with no separation between shower floor and rest of the bathroom, no curtains, no panels or similar), completely inapropriate for the price of the room. You end up with half of the bathroom flooded without knowing where to stand afterwards. Food wasn't excellent either. Pool was very small and only gets sun in the morning. Overall the value for money is of a poor standard. It's the typical american chain for truckers.

    Stayed in August 2017

  • Reviewed: 24 June 2017

    9.2
    Relax - Do Nowt
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 3 nights

    We came to relax and do nothing and succeeded. The hotel is in a new part of Aix, nothing like the Aix I knew from twenty years past. This is the new part of town with big commercial interests, an area finding its feet I suspect. The hotel has everything we required, a spacious garden, a small pool - nearly always empty during our stay; a restaurant serving good food, car parking without a worry and a very pleasant staff and management team. We went for seven days and stayed for ten. It can take about 10/15 mins by taxi into Aix to visit and eat. Cassis is an hour away by car(not easy).

    Stayed in June 2017

  • Reviewed: 30 September 2016

    6.3
    Located at the side of a major highway. Had to move by car to find restauranst.
    • Leisure trip
    • Couple
    • Comfort Double Room with Garden View
    • Stayed 2 nights

    My daughter´s room was a handicapped type room without shower door/curtain so the wáter flooded the whole bathroom floor when used. Should have been notified of this at check in to ask for a change.

    Good breakfast buffet. Food and service at Restaurant were good. Good small Spa.

    Stayed in September 2016

  • Reviewed: 10 September 2018

    7.1
    Business meeting
    • Business trip
    • Solo traveller
    • Executive Double or Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    I had a business meeting within walking distance to the hotel. Ideal for a flying business trip.

    Stayed in August 2018

  • Reviewed: 1 August 2018

    10
    Room, staff and location.
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Food not replenished at breakfast. Not enough food for guests.

    Room, staff and location.

    Stayed in July 2018

  • Reviewed: 26 July 2018

    10
    The Best Hotel ever 😀 All delicious and clean.
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The Best Hotel ever 😀 All delicious and clean.

    Stayed in July 2018

  • Reviewed: 16 July 2018

    8.8
    Very nice lobby and breakfast.
    • Business trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 1 night

    Very nice lobby and breakfast.

    Stayed in June 2018

  • Reviewed: 18 June 2018

    10
    Only 3 TV Channel in English.
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Only 3 TV Channel in English..

    Stayed in June 2018

  • Reviewed: 14 June 2018

    7.5
    You get what you pay for but if you can get to it cheaply it's a great night's stay.
    • Leisure trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    Beware if you're coming from the airport it's a 40-50 Euro hit each way in a taxi

    The evening meal and the breakfast were great!

    Stayed in May 2018

  • Reviewed: 12 June 2018

    9.6
    Sweet concierge and sweet restaurant server ;
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Sweet concierge and sweet restaurant server ;)

    Stayed in June 2018

  • Reviewed: 28 May 2018

    10
    Good room and bed.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Good room and bed. Clean bathroom and good shower. Quick check in and out

    Stayed in May 2018

  • Reviewed: 29 April 2018

    8.8
    Clean, friendly staff
    • Business trip
    • Solo traveller
    • Comfort Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Location is not good, far from city

    Clean, friendly staff

    Stayed in April 2018

  • Reviewed: 11 March 2018

    9.6
    Excellent hotel for a short stay.
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The roads leading to the hotel were very narrow and winding.

    The room was spacious, comfortable and clean and the staff were helpful and polite.

    Stayed in March 2018

  • Reviewed: 5 January 2018

    3.3
    horrendous
    • Family with young children
    • Comfort Twin Room with Garden View
    • Stayed 4 nights

    everything

    nothing . terrible hotel. horrible food. rude staff

    Stayed in December 2017

  • Reviewed: 5 November 2017

    9.2
    Excellent restaurant
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 1 night

    Excellent restaurant

    Stayed in November 2017

  • Reviewed: 19 September 2017

    7.5
    Once I found the place, it was wonderful!
    • Leisure trip
    • Group
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I had a heck of a time finding it while my GPS was non-functional

    Lovely, comfy bed & pillows. Well designed room and bathroom. Good breakfast.

    Stayed in September 2017

  • Reviewed: 2 September 2017

    6.7
    Nice stay
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit expensive for what it is

    Comfortable bed and nice bathroom

    Stayed in September 2017

  • Reviewed: 10 July 2017

    9.6
    Relaxing
    • Business trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights

    The free wifi !!! A disaster.

    The Breakfast, the swimming pool, the jacuzzi, the room, the location, the nearby bus stops. Excellent Mochito's!!!

    Stayed in July 2017

  • Reviewed: 18 April 2017

    7.5
    In the breakfast room there was only one waitress for forty...
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 3 nights

    In the breakfast room there was only one waitress for forty customer (only 17.4.2017) !! Wait times too long.

    Stayed in April 2017

  • Reviewed: 25 September 2016

    9.6
    Very enjoyable stay ,friendly staff only downside is quite close to main road .
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Very helpful staff

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 May 2016

    4.2
    Very little, it was clean at least
    • Leisure trip
    • Couple

    The food was very mediocre, the breakfast bad, the coffee undrinkable dishwater, the machine coffee it much better. The location impossible to find amid motorways and trading estates etc way out of town. The beds and pillows poor quality and up comforts Le.

    Very little, it was clean at least

  • Reviewed: 12 August 2015

    10
    When we arrived there was no additional bed and no baby cot...
    • Leisure trip
    • Family with young children

    Room doors close automatically slamming a little too loud and can be heard in the rooms nearby.

    When we arrived there was no additional bed and no baby cot in the room, as stipulated, but the receptionist was extremely efficient and got us everything solved within a few minutes. Complete and excellent breakfast, with possibility of having it in an outdoor garden. Very quiet surroundings.

  • Reviewed: 23 July 2015

    6.7
    Room
    • Leisure trip
    • Couple

    One of the waiters (he introduced himself as the manager in charge) should not be working in a service industry job. No need to say who he is. I am sure the management knows about him.

    Room

  • Reviewed: 29 March 2016

    7.9
    The room was great with a big and comfortable bed, the...
    • Leisure trip
    • Couple

    Bad location, a bit far from everything

    The room was great with a big and comfortable bed, the breakfast was good

  • Reviewed: 29 November 2015

    9.2
    The hotel is located outside of Aix-en-Provence but only 20...
    • Business trip
    • Solo traveller

    The hotel is located outside of Aix-en-Provence but only 20 min. by car. It is very suitable for business staying because of stable Wifi signal.

  • Reviewed: 15 October 2015

    9.2
    Seamless stay
    • Business trip
    • Solo traveller

    No problems, well done

    Seamless stay

  • Reviewed: 14 October 2015

    7.5
    Hotel is new, clean and staff was very helpful.
    • Leisure trip
    • Couple

    It's a bit of a drive if you're planning to visit Aix en Provence.

    Hotel is new, clean and staff was very helpful.

  • Reviewed: 11 August 2015

    9.2
    The room is large and comfort
    • Leisure trip
    • Couple

    the location is a bit far away from the city centre

    The room is large and comfort

  • Reviewed: 30 July 2015

    6.7
    A pleasant hotel with helpful staff
    • Leisure trip
    • Couple

    A pleasant hotel with helpful staff

  • Reviewed: 29 July 2015

    5.4
    Staff not service minded at all.
    • Leisure trip
    • Couple

    Nice clean hotel.

    Staff not service minded at all. No resturants close by, long drive.

  • Reviewed: 17 May 2015

    8.8
    Wonderful room
    • Leisure trip
    • Couple

    Impossible to find without GPS

    Wonderful room

  • Reviewed: 17 April 2015

    7.5
    Quality of meat served in the restaurant was very poor.
    • Business trip
    • Group

    Quality of meat served in the restaurant was very poor.

  • Reviewed: 5 February 2015

    6.7
    located next to many companies and close to the main roard
    • Business trip
    • Solo traveller

    shower door didn't work and personnel was friendly but not quite helpful

    located next to many companies and close to the main roard

There are also 19 reviews without text. These impact the overall review score.

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