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Reviews of Best Western Plus Hostellerie Du Vallon 4 stars

12 Rue Sylvestre Lasserre, 14360 Trouville-sur-Mer, France

#21 of 64 hotels in Trouville-sur-Mer

Guests' Choice

Review score

Based on 749 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    8.3

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Showing 1 - 48

  • Reviewed: 13 July 2018

    9.2
    Good room, great location and good parking.
    • Leisure trip
    • Couple
    • Charming Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Seemed to be a reluctance to provide milk with the coffee making facilities in the room. Had to ask for it each day.

    Good room, great location and good parking. Staff friendly and helpful.

    Stayed in July 2018

  • Reviewed: 18 January 2018

    6.3
    We would use this hotel again, but would request a room away from the lift.
    • Leisure trip
    • Couple
    • Charming Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Our Room no 110 on the first floor was directly opposite the lift. The operating noise from this was intrusive, don’t book this room. The staff were not particularly friendly or helpful, which was a bit disappointing. Auto lights didn’t work on stairs to the ground floor, very dangerous.

    Beds very comfy, spacious room, spacious bathroom, nice to have a balcony.

    Stayed in January 2018

  • Reviewed: 18 October 2017

    9.2
    above
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 3 nights

    the front desk staff was very efficient and helpful-overall excellent...just could smile a little more- not a criticism just a minor suggestion............overall excellent - congrats..!

    all very clean...facilities extensive and excellent...breakfast excellent

    Stayed in September 2017

  • Reviewed: 28 September 2017

    5.8
    Good location for an overnighter when travelling up through France and an easy hop onto Calais .
    • Leisure trip
    • Couple
    • Charming Superior Double Room
    • Stayed 1 night

    The bar area seating was uncomfortable, and not pleasant to sit inside to have a drink, it was raining unfortunately. Some of the decor is tired.

    The room was very nice, lift access good, bathroom facilities a little tired but a very comfortable bed for a good nights sleep, location excellent.

    Stayed in September 2017

  • Reviewed: 18 September 2017

    7.1
    Probably wouldn't visit this hotel again and not up to par with G W Hotels stayed at in UK
    • Leisure trip
    • Group
    • Charming Standard Double Room
    • Stayed 1 night

    The cups and glasses at breakfast were tiny! No milk in the rooms for our tea. Also there were no jugs for cold milk to take to the table. We asked for tea with our breakfast but they only brought up pots of hot water, which we hadn't realised until the water had gone cold.

    It was a very nice hotel and quite central to the town. Staff were helpful.

    Stayed in September 2017

  • Reviewed: 16 September 2017

    9.2
    Comfort in Trouville
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 2 nights

    It is about a 20-25 minute walk to the beach. We booked it because of the pool. Later we found a public pool near the beach, where one can stay is a less expensive hotel in the more historic part of town.

    The hotel is a short climb up a hill about 4-5 blocks from the train, with a lovely amenities--a pool, large sit down balconies, large lobby with free newspapers including the NY Times, bar-library (mostly French books)-outdoor terrace sitting areas, pool tables and fitness rooms. Our room was large and comfortable, complete with refrigerator, kettle and coffee. The staff spoke English and we were quickly checked into our room. They also have ample free parking. It is close to many great restaurants and bakeries. We didn't try the breakfast.

    Stayed in September 2017

  • Reviewed: 10 September 2017

    7.5
    a reasonable location and hotel spoilt by lack of simple amenities.
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 6 nights

    Good size bedroom and bathroom with a wardrobe with just one shelf above cloths hanging but NO Drawers any where to store small cloths nor any drawers in the Vanity table nor in either of the bedside tables we had to use our cases for all these items. When staying for more than a couple of nights it is nice not to have to live out of suit cases.

    Easy access to town and beach, lots of Resturants of wide variety. friendly and helpful staff. good amount of car parking.

    Stayed in September 2017

  • Reviewed: 18 August 2017

    10
    Relaxing and comfortable.
    • Leisure trip
    • Couple
    • Charming Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was too expensive, 16€.

    It had a very comfortable atmosphere. I wish we could have stayed longer! We will be back. We liked the bikes that were available for guests.

    Stayed in July 2017

  • Reviewed: 2 August 2017

    8.8
    Location, parking, and the position of the hotel makes it...
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 2 nights

    The rooms could do with air conditioning. They really need a bar person for the early evenings if reception is busy you can wait quite a while to get a drink.

    Location, parking, and the position of the hotel makes it very peaceful making it a very relaxing stay.

    Stayed in July 2017

  • Reviewed: 7 June 2017

    8.3
    Great hotel - we shall return
    • Leisure trip
    • Family with young children
    • Charming Superior Double Room
    • Stayed 2 nights

    Very comfortable beds, balcony with a nice view. My 7-year-old son loved the hotel because there was a (small) swimming pool, but especially because of the Play Station that was located on the ground floor! I liked the hotel because it had everything that one needs, yet nothing extra (which makes it eco-friendly without giving up on comfort).

    Stayed in June 2017

  • Reviewed: 29 May 2017

    3.3
    Don't use this hotel if you want a secure and guaranteed parking space for your car.
    • Leisure trip
    • Couple
    • Charming Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Ridiculously small car park when combined with all streets in Trouville being completely full of parked cars in narrow streets makes this point a deal breaker.Guests were double parked and parked all over the garden which was annoying when 3 cars were then within 2metres of our ground floor "balcony" I will never stay there again.Also poor value for money and understaffed, the bar was on autopilot!

    Stayed in May 2017

  • Reviewed: 6 November 2016

    7.5
    Good although a short night due to noisy neighbours
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 1 night

    A lot of noise in the first floor due to people in the rooms chatting and running in the corridor. It took a while for the reception people came to intervene and stop the noise.

    spa and pool

    Stayed in November 2016

  • Reviewed: 12 September 2016

    7.1
    Service does not match the declared
    • Leisure trip
    • Family with older children
    • Charming Standard Double Room
    • Stayed 3 nights

    Lack of staff. Nobody was at the reception and in the breakfast room, every time we needed it. Dirty breakfast room. Poor breakfast for money. Unfriendly staff: there were system problems with room key-cards, but every time we needed at least three up and down journeys to proof that this is real problem, not our failure to properly use it.

    Great location, clean and comfortable rooms.

    Stayed in August 2016

  • Reviewed: 20 August 2016

    10
    Good hotel good location great place to stay
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 7 nights

    n/a

    The Hotel was situated close to Railway station and shops. Room was good size with balcony. Toilet and shower great. Friendly and helpful staff. Hotel also has swimming pool fitness room sauna spa bath Jacuzzi and steam room. Plenty of seating inside and outside. Breakfast very good.

    Stayed in August 2016

  • Reviewed: 27 July 2016

    6.7
    Modern hotel with parking and health spa in good location...
    • Leisure trip
    • Couple
    • Charming Superior Double Room
    • Stayed 2 nights

    Sauna and steam room broke down and was closed on second day of our stay.

    Modern hotel with parking and health spa in good location for access to both Trouville and Deauville.

    Stayed in July 2016

  • Reviewed: 3 July 2018

    5.8
    Good sized room.
    • Leisure trip
    • Couple
    • Charming Superior Double Room
    • Stayed 1 night

    Overpriced. Staff peremptory.

    Good sized room. Nice view over the town.

    Stayed in June 2018

  • Reviewed: 1 January 2018

    10
    Great value, great location.
    • Leisure trip
    • Family with young children
    • Charming Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little dark.

    Big rooms. Great location. Great pool.

    Stayed in December 2017

  • Reviewed: 11 August 2017

    9.2
    wonderful hotel with excellent staff
    • Leisure trip
    • Solo traveller
    • Charming Standard Double Room
    • Stayed 2 nights

    nothing springs to mind

    good car park - wonderful staff, most professional and helpful

    Stayed in August 2017

  • Reviewed: 21 July 2017

    5.8
    Ask for a fan
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No air conditioning or fan and temperature was 37 degrees outside

    Bed was really comfortable

    Stayed in July 2017

  • Reviewed: 19 May 2017

    10
    Great for a weekend break.
    • Leisure trip
    • Group
    • Charming Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Excellent location, parking, and peaceful, considering its situation.

    Stayed in May 2017

  • Reviewed: 14 October 2016

    10
    Swiss looking Hotel, very central to town and quayside.
    • Leisure trip
    • Solo traveller
    • Charming Standard Double Room
    • Stayed 1 night

    Free upgrade to big comfortable room with balcony. Staff very helpful good car parking.

    Stayed in October 2016

  • Reviewed: 16 September 2016

    6.7
    The location was good, close to restaurants.
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a bit warm without air conditioning.

    The location was good, close to restaurants. The staff was very friendly and helpful.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    9.2
    Quite location.
    • Leisure trip
    • Group
    • Charming Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Quite location.

    Stayed in September 2016

  • Reviewed: 8 September 2016

    8.3
    Beautifull rooms with a balcony
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast was not good, and the breakfast room was dirty

    Beautifull rooms with a balcony

    Stayed in September 2016

  • Reviewed: 30 August 2016

    8.8
    Very pleasant stay in ideal location
    • Leisure trip
    • Family with young children
    • Charming Standard Double Room
    • Stayed 2 nights

    Reception a little understaffed at times

    Very good breakfast. Extensive parking. Very quiet but close to the action.

    Stayed in August 2016

  • Reviewed: 16 August 2016

    7.5
    Breakfast and staff, parking and location
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Breakfast and staff, parking and location

    Stayed in August 2016

  • Reviewed: 13 August 2016

    6.7
    Room too small for 3rd bed
    • Leisure trip
    • Family with older children
    • Charming Superior Double Room
    • Stayed 1 night

    Room too small for 3rd bed

    Stayed in July 2016

  • Reviewed: 7 August 2016

    8.3
    Room a bit small
    • Leisure trip
    • Couple
    • Charming Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room a bit small

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 May 2016

    6.3
    Clean bright room.
    • Leisure trip
    • Couple

    Quite a high price for one night in pre-season and hotel was quite empty. Hotel is run on a shoestring staff-wise. No umbrellas on loan, got marooned in the hotel during extensive downpour.

    Clean bright room. A little on the small side.

  • Reviewed: 14 April 2016

    9.6
    Comfortable hotel.
    • Leisure trip
    • Couple

    We booked a superior room which was lovely and spacious and huge jacuzzi bath but was disappointed it did not have a balcony Or a view. Postcode did not work in sat nav and deposited us in middle of nowhere!

    Comfortable hotel. Close proximity to town and restaurants. Spotlessly clean. Good free car parking. Excellent service. Good breakfast.

  • Reviewed: 4 January 2016

    9.2
    Very well run hotel with very helpful and attentive staff.
    • Leisure trip
    • Family with older children

    Room was a little on the small side and the gym is quite small and not ventilated well.

    Very well run hotel with very helpful and attentive staff. Great location and good quality/price.

  • Reviewed: 22 December 2015

    8.8
    Large bed and happy to accommodate our toddler.
    • Leisure trip
    • Family with young children

    Breakfast was poor. The fruit was tired and wrinkly. There is no restaurant but we enjoyed walking into town.

    Large bed and happy to accommodate our toddler. Requested rooms close to other family alSo staying in hotel and were given adjoining rooms which was perfect.. Extra towels provided. Robes in the room would have been appreciated but seemed to be available to some from reception. Parking first come, first served not gated. Excellent location for a walk into town.

  • Reviewed: 9 September 2015

    10
    This centrally located, quiet, beautiful hotel is great for...
    • Leisure trip
    • Couple

    Nothing

    This centrally located, quiet, beautiful hotel is great for the money. The rooms are excellent and comfortable and the staff is friendly and helpful. Couldn't ask for more.

  • Reviewed: 20 August 2015

    9.2
    Location was superb, friendliness for pets, space for...
    • Leisure trip
    • Couple

    Staff at breakfast were a little overrun, no coffee avaialble for 5-10 mins.

    Location was superb, friendliness for pets, space for parking, pool, all great.

  • Reviewed: 15 August 2015

    6.3
    Beautiful bathroom.
    • Leisure trip
    • Couple

    Very poor lighting in the bedroom. Swimming pool was more of a play pool.over priced for facilities available.needs more lighting

    Beautiful bathroom. Balcony

  • Reviewed: 13 August 2015

    8.8
    Good location, handy limited free parking.
    • Leisure trip
    • Couple

    Although we had a Superior Double Room there was not enough storage space for clothes. The wardrobe was adequate but none of the bedroom furniture had any draws for clothes. It needed a chest of draws for other items of clothes otherwise your were living out of your suitcase.

    Good location, handy limited free parking. Room and hotel very clean, staff friendly.

  • Reviewed: 7 July 2015

    5.8
    It is conveniently situated giving access to both Trouville...
    • Leisure trip
    • Couple

    No air conditioning in a 3 star rated Best Western hotel. On arrival, our room faced west in the height of summer with the curtains open. It was like an oven and we insisted on a fan. Only the ground floor & dining area & lift areas are air conditioned. Because we had to have the curtains closed, the room was very dark there was no overhead lighting, merely some bed and desk lamps of low wattage. The "safe" didn't work.

    It is conveniently situated giving access to both Trouville & Deauville.

  • Reviewed: 17 September 2015

    9.6
    Location was good
    • Leisure trip
    • Couple

    Most Best Western hotels offer coffee & tea at reception this would have been most welcome on arrival

    Location was good

  • Reviewed: 13 September 2015

    8.8
    Liked location,breakfast,size of room,tea and coffee making...
    • Leisure trip
    • Couple

    No drawers in room or air conditioning

    Liked location,breakfast,size of room,tea and coffee making facilities in room

  • Reviewed: 3 September 2015

    10
    Quiet and friendly good breakfast staff very helpful and...
    • Leisure trip
    • Couple

    Just a good quality

    Quiet and friendly good breakfast staff very helpful and friendly

  • Reviewed: 23 August 2015

    8.8
    Location
    • Leisure trip
    • Couple

    Price

    Location

  • Reviewed: 18 August 2015

    9.2
    Staff were extremely helpful, breakfast was worth the 16€,...
    • Leisure trip
    • Couple

    Staff were extremely helpful, breakfast was worth the 16€, good location, stayed in a superior room, massive comfy bed, large flatscreen TV.

  • Reviewed: 28 July 2015

    10
    the room, the bed, the bathroom were great.
    • Leisure trip
    • Couple

    the jacuzzi was a bit broken and the sauna did not work :)

    the room, the bed, the bathroom were great. The people were nice

  • Reviewed: 23 July 2015

    4.6
    Lack of courtesy, small not charming room
    • Leisure trip
    • Couple

    Lack of courtesy, small not charming room

  • Reviewed: 21 July 2015

    9.6
    Nice location.
    • Leisure trip
    • Couple

    Nice location. The hamman in the fitness center was super.The breakfast good compared with outside perit dejeuner.

  • Reviewed: 13 June 2015

    7.9
    Location, large moderen room
    • Leisure trip
    • Couple

    No restaurant

    Location, large moderen room

  • Reviewed: 9 June 2015

    7.5
    swimming pool and the outside terrace bar
    • Leisure trip
    • Family with older children

    they could do with some more staff....although the ones there were lovely but overworked

    swimming pool and the outside terrace bar

  • Reviewed: 3 February 2015

    9.6
    Fire place.
    • Leisure trip
    • Solo traveller

    Billiard room coldness

    Fire place. Numbers of salons.

There are also 10 reviews without text. These impact the overall review score.

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