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Reviews of Best Western Premier Hotel Vieux-Port 3 stars

252, quai François Mitterrand, 13600 La Ciotat, France

#1 of 12 hotels in La Ciotat

Guests' Choice

Review score

Based on 936 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.3

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    7.5

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Showing 1 - 75

  • Reviewed: 19 June 2018

    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The only thing I disliked was the pool and roof deck closed at 9. Since the sunset doesnt get amazing until 930, I would have like to stay longer.

    The bed was the best night sleep I've had in a long while. They upgraded me to a suite which was way more space than I needed, but it was immaculate and newly renovated. The rooftop deck superb! And the staff very friendly and helpful. The location was great right on the marina. I would recommend this hotel to anyone!

    Stayed in June 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    The express breakfast ended at 9 am, which was a disappointment for late sleepers. I prefer a small breakfast, so I went down the street to the local boulangerie for croissants and coffee. I suggested to the desk clerk that although the mess in front of the closed restaurant next door is not your problem, it does spoil the looks of the front of the hotel. Why not send someone to sweep up the mess (20 minutes' work) and water the poor potted tree?

    The room size was excellent, the bed was wonderful, the staff friendly and helpful. Plus the room was quiet and well air-conditioned. A gym and pool on the top floor, with that fabulous view, is quite a plus.

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights

    noisy room on the back with laundry service starting very early and light through the curtains (hard to sleep)

    right on the harbour, possibility to park around. Great view from the top from the pool or jacuzzi

    Stayed in May 2018

  • Reviewed: 27 April 2018

    • Business trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    Everything was fine.

    Fantasctic location directly in the old port. Private Parking in La Ciotat. Chapeau. Rooms very comfortable and modern. Cosy balcony for the rooms with a view to the harbourside. Satff very freindly and helpful. Great.

    Stayed in April 2018

  • Reviewed: 16 February 2018

    • Business trip
    • Group
    • Executive Double or Twin Room
    • Stayed 2 nights

    Check out process was far from smooth, was charged some extras, but all got sorted in a matter of minutes

    Nice and clean. Comfortable bed and lavender smell in the common areas.

    Stayed in February 2018

  • Reviewed: 27 November 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The WiFi didn’t work properly in our room. We could hear everything happening in the street below so didn’t get much sleep.

    We stayed in room 109 which was very spacious and clean. Linen and towels are lovely and soft.

    Stayed in November 2017

  • Reviewed: 9 November 2017

    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 1 night

    The invoice did not include the first name, address etc. which is not good in a business trip. The wifi speed was clearly not sufficient to work from the hotel. A quick tip on where to go for dinner could be standard as the hotel does not offer dinner.

    Express breakfast is fulfilling its purpose. Rooms are very large and very comfortable. The facilities are very convenient and ver modern. The staff is very friendly and there are some parking possibilities in the street (in Winter).

    Stayed in November 2017

  • Reviewed: 1 November 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night

    Check-in was weird, lady was trying to find our booking (it was there). It took some time, she was actually checking if we had already paid for the room. She could have explained that. But this is a minor detail that did not spoil our experience. We DO recommend the hotel.

    Bed was comfy, bathroom and shower were good, room (executive room) was very spacious. Location is also great (there is an Italian restaurant nearby (de la vigne a l'olivier) which is wonderful. SHOWER ALERT: there is a shower and it is very good!

    Stayed in October 2017

  • Reviewed: 28 October 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The parking was a bit of a challenge but once the staff directed us to the location and the process to get into the ramp, we were fine. Coming and going from the ramp was just fine once we knew it's location.

    Staff, facilities, location, we're all fantastic.

    Stayed in October 2017

  • Reviewed: 24 October 2017

    • Business trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights

    Breakfast was very basic, this is definitely an area that can be improved.

    Located right at the port and close to a few restaurants - some of them very nice ones. Beautiful views from the balcony.

    Stayed in October 2017

  • Reviewed: 24 September 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night

    Glass wall from bedroom through to bathroom

    Location - right down on the harbour front Breakfast - lots of fresh fruit, plus the usual pastries, eggs etc Tea, coffee and complimentary water in the room Huge room - lots of space for suitcase

    Stayed in September 2017

  • Reviewed: 11 September 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night

    We had difficulty getting good wifi reception. We were moved to another room and floor which did help somewhat. The parking facility was really tight and a bit difficult to move about. The cost of breakfast was a bit steep( but as I did mention was excellent)

    The location on the harbor was great and the pool on the roof top was exceptional with unbelievable views. The buffet breakfast was quite extensive.

    Stayed in September 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Couple
    • Junior Suite with Sea View
    • Stayed 5 nights

    See above.

    Very good location. Breakfast very good if you had it later in the morning, first thing some hot items were cold! Extremely helpful and pleasant staff.

    Stayed in August 2017

  • Reviewed: 21 August 2017

    • Leisure trip
    • Couple
    • Junior Suite with Sea View
    • Stayed 1 night

    The room was extremely cosy and cute, super clean, grate view and grate balcony! The front desk provided us with the few extra things required. Very nice pool too!

    Stayed in July 2017

  • Reviewed: 15 August 2017

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 8 nights
    • Submitted via mobile

    Excellent location , friendly helpful staff. Nothing was too much trouble. Lovely room with super comfortable bed and amazing sea view. Excellent standards of cleanliness too. Fantastic roof top pool. Will definitely return next time I'm in at he area.

    Stayed in August 2017

  • Reviewed: 10 August 2017

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The view and the bacony were a lot less spectacular than on the pictures. Also, at rates of €150 a night, to me it would be only logical for the parking to be free.

    The location was very Nice and the staff was friendly

    Stayed in August 2017

  • Reviewed: 24 July 2017

    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 1 night

    There is a computer in the reception area for clients to check in their flight (in my case), but the internet connection on that computer is very slow.

    The staff at the reception made me feel really welcome and were very very helpful. I even forgot a USB pen drive and before I knew it, I had received an email to let me know I left it at the reception and they would either keep it for me or put it in the post. Much appreciated.

    Stayed in July 2017

  • Reviewed: 19 July 2017

    • Leisure trip
    • Group
    • Double Room with Sea View
    • Stayed 7 nights

    Shame the Sud Quai brasserie is closed as it detracts from front of hotel.

    Brilliant hotel! Fantastic location and the view from the wonderful roof-top swimming pool is great. Enjoyed the breakfast with lots of choice. Extra towels and dressing gowns provided whenever asked for. Staff very friendly. Market outside each night but not noisy if windows kept shut and aircon on. Enjoyed the atmosphere this created when wandering around at night. Brilliant food market on Sunday as well. This is much better than its three stars suggest and is therefore great value!

    Stayed in July 2017

  • Reviewed: 13 July 2017

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 10 nights
    • Submitted via mobile

    Pity it doesn't have a proper bar and restaurant.

    Comfortable, clean,wonderfully friendly and helpful staff. Fantastic views and position.. la ciotat is a lovely town to spend time on holiday.

    Stayed in July 2017

  • Reviewed: 25 April 2017

    • Business trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 2 nights

    Shower water temperature was just about OK (could have been a bit hotter), even after I figured out the quirky controls: the hot/cold indications were the wrong way around, which may have lead some people to take colder showers than they wanted... Unfortunately, the Bluetooth speaker started constantly beeping so I had to stop using it. Breakfast was a bit underwhelming. Good coffee, nice view of the port. Acceptable selection of pastries/bread/cereal. However, upon arriving around 8am, the choice of cooked food had dwindled to next to nothing, not being replenished fast enough by the staff. Probably best to get there earlier.

    Helpful, welcoming staff. Great location in the old port. Spacious, luminous room. Comfortable bed. Nice to find coffee and tea making facilities (not always provided in French hotel rooms). The Bluetooth speaker was also a nice touch.

    Stayed in March 2017

  • Reviewed: 19 April 2017

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Expensive for what it was, we paid 175 euros for one night. For this price level you expect better than soap dispensers fixed to wall, which is more like what you get at a budget hotel. And one of the dispensers was empty.

    Location right on waterfront, in the town. Secure underground garage, though it cost 12 euros a night. You can get breakfast for 6.50 euros at the Cafe Napoleon, nearly next door!

    Stayed in April 2017

  • Reviewed: 14 April 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Internet did not work on my laptop (could not get an IP address despite connection to the network) only on my mobile device where it was terribly slow. Sending a 2MB attachment was impossible

    Breakfast was excellent; rooms spaceous

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights

    Wifi was very bad, there was absolutely no high-speed internet as they promised. The breakfast was very expensive and should always be included in the room price

    Good room, fresh and clean!

    Stayed in April 2017

  • Reviewed: 28 March 2017

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Swimiming pool on the roof a great idea but closed out of summer season. Wi fi doesnt like apple devices and quite slow

    Room was well presented and clean . Plenty of hot water. Tea and coffee in the room . Comfortable bed

    Stayed in March 2017

  • Reviewed: 8 September 2016

    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Access to the pool seemed unnecessarily difficult with an intercom system and a keypad in the lift etc.

    Large spacious room with lovely roof top pool and hot tub. Great location in the old port with great parking.

    Stayed in September 2016

  • Reviewed: 4 September 2016

    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The personal on reception was a little bit nervous, unfriendly. The price 2 years ago was twice less.

    Beautiful sunrise and swimming pool view from the roof. Good room design and very comfortable bad.

    Stayed in September 2016

  • Reviewed: 21 August 2016

    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 2 nights

    staff could be a bit more informed about giving directions about their immediate surroundings.

    great location, the small pool on the roof was an added bonus. room was nice, clean.

    Stayed in August 2016

  • Reviewed: 20 August 2016

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 6 nights

    We were lucky enough to have a room with a sea view and a balcony. The room was light, spacious and airy. Fantastic views across the harbour. The room was spotlessly clean and the house keeping staff were so friendly. Reception staff were friendly and helpful, speaking excellent English. The hotel was nice and quiet - important as I usually find hotels noisy places and rarely sleep. I slept well here!

    Stayed in August 2016

  • Reviewed: 14 August 2016

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    We liked everything!!

    Beautiful location. Lovely pool and hot tub. Nice room with tea and coffee really great. Friendly and very helpful staff, even checking flights for us. Blocked sink was quickly sorted. Loved this hotel!

    Stayed in August 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Overlooking the ship yard was not a problem, however the shops, cafes and services nearby are very mediocre. There are brighter more vibrant areas in La Ciotat to stay

    Great facilities. Spacious room. Good secure parking

    Stayed in July 2016

  • Reviewed: 29 June 2016

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Thought we had a fault with the a/c went to reception who said they had not turned it on which they did from reception...weird or what.

    Convenient location with onsite parking.

    Stayed in June 2016

  • Reviewed: 11 June 2018

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Located right on the port with the best views and access to the beautiful town. Amazing food and vibe!!! 😊

    Stayed in June 2018

  • Reviewed: 28 May 2018

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Couldn't shut off the Aircon.

    Comfortable rooms, save garage

    Stayed in May 2018

  • Reviewed: 28 May 2018

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Mattress to soft. Noisy on Saturday’s nights because of the late hight restaurants etc. bath has not enough privacy

    Nice view

    Stayed in May 2018

  • Reviewed: 16 May 2018

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    The infinity pool and jacuzzi on the roof

    Stayed in April 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • People with friends
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    View over port.

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Business trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    perfect place

    Stayed in May 2018

  • Reviewed: 1 April 2018

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff

    Stayed in March 2018

  • Reviewed: 23 March 2018

    • Business trip
    • Group
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Poor WiFi

    Spacious room

    Stayed in March 2018

  • Reviewed: 23 March 2018

    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent

    Excellent

    Stayed in February 2018

  • Reviewed: 18 March 2018

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    No bath, only shower

    Stayed in March 2018

  • Reviewed: 19 December 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Hammam not working, small gym

    Really friendly staff, perfect location, nice and clean rooms

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    N/ A

    Good understanding of English

    Stayed in December 2017

  • Reviewed: 20 November 2017

    • Business trip
    • Group
    • Executive Double or Twin Room
    • Stayed 1 night

    Waited outside the front door in the cold to be let in when it is meant to be a 24hr front desk. Waited at least 25 minutes.

    Stayed in November 2017

  • Reviewed: 10 November 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights

    rienexcellent week-end

    parfait

    Stayed in October 2017

  • Reviewed: 2 November 2017

    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was very hard to find

    The bed was comfortable

    Stayed in October 2017

  • Reviewed: 28 September 2017

    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 3 nights

    High cost and parking entry was not straightforward or easy with small spaces

    Nice friendly staff, clean and a reasonable breakfast.

    Stayed in September 2017

  • Reviewed: 29 August 2017

    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything was great

    Stayed in August 2017

  • Reviewed: 19 August 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night

    Nice location, good rooms

    Stayed in July 2017

  • Reviewed: 16 August 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night

    specious room, comfortable and large bed, beautiful bathroom, very kind staff and special thanks for Nicolas for the dinner place recommendation!

    Stayed in August 2017

  • Reviewed: 14 August 2017

    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Central (right on the quay) with parking. Good size room.

    Stayed in August 2017

  • Reviewed: 11 August 2017

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    The internet was very slow

    Perfect location and amazing swimming pool

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Couldn't get a drink at the pool. It was very hot but no bar or anything not even a water fountain

    Stayed in July 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No clarify about the cost of breakfast and very expensive when billed 16 euro each .

    Perfect location and very friendly

    Stayed in August 2017

  • Reviewed: 4 August 2017

    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 8 nights
    • Submitted via mobile

    Rooms are kept to a high quality, the view was great, breakfast was a wide variety suitable for everyone.

    Stayed in August 2017

  • Reviewed: 16 July 2017

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location in the old port.

    Stayed in July 2017

  • Reviewed: 9 July 2017

    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Aircondition was not so good.

    Very nice view from the pool. Nice breakfast.

    Stayed in July 2017

  • Reviewed: 19 June 2017

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights

    Underground parking is kind of small.

    Clean, nice, big rooms. Excellent hotel, well situated. Would easily come again.

    Stayed in June 2017

  • Reviewed: 14 June 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was expensive

    Comfortable bed great location

    Stayed in June 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night

    The breakfasts were expensive.

    Stayed in May 2017

  • Reviewed: 5 May 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Can't fault for price.

    Lovely. Definitely worth going here. Parking good. Area beautiful.

    Stayed in May 2017

  • Reviewed: 4 May 2017

    • Business trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night

    Comfy bed, good facilities and great location.

    Stayed in May 2017

  • Reviewed: 21 March 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Late night / early morning noise outside hotel.

    Staff were friendly and helpful, parking convenient and good access to town and surrounding areas.

    Stayed in March 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The size of the room

    Stayed in March 2017

  • Reviewed: 11 February 2017

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very slow internet. Separate wc from bathroom. No sink with wc

    Excellent breakfast

    Stayed in February 2017

  • Reviewed: 26 September 2016

    • Leisure trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 1 night

    why does the pool not open till 10am ?

    the infinity pool is excellent

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    Nothing not to like

    Location fantastic loved the roof top pool with towels supplied.

    Stayed in September 2016

  • Reviewed: 26 August 2016

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Hotel was in a great location, roof top pool was amazing. Breakfast was really good. Loved it so much we stayed an extra night.

    Stayed in August 2016

  • Reviewed: 23 August 2016

    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Gym was dreadful why bother not even an exercise matt?

    Proximity to town centre

    Stayed in August 2016

  • Reviewed: 21 August 2016

    • Leisure trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night

    Very clean and comfortable room, helpful staff, excellent location.

    Stayed in August 2016

  • Reviewed: 19 August 2016

    • Leisure trip
    • Group
    • Double Room with Sea View
    • Stayed 1 night

    great location and friendly staff.

    Stayed in July 2016

  • Reviewed: 3 August 2016

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very good. Location, parking, rooms... All was good for the offered price.

    Stayed in August 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Group
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Patrick is a great host and takes everything in his stride

    Stayed in July 2016

  • Reviewed: 17 July 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    - Location - Pool at the Roof - Parking - Rooms

    Stayed in June 2016

  • Reviewed: 24 June 2016

    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night

    rooms, Need renovation

    friendly staff, good breakfast

    Stayed in June 2016

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