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Reviews of Résidence Biarritz Ocean 4 stars

10, Rue Etienne Ardoin, 64200 Biarritz, France

#15 of 117 Holiday rentals in Biarritz

Guests' Choice

Review score

Based on 594 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.9

  • Location

    9.2

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.7

  • Free WiFi

    8.7

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Showing 1 - 75

  • Reviewed: 1 October 2018

    7.5
    Dated but clean hotel on perfect location
    • Leisure trip
    • Couple
    • Standard Apartment with City View
    • Stayed 6 nights

    Apartment is dated. Internal renovation should be done.

    Perfect location, walking distance from all places to visit, bars and restaurants. Free parking on walking distance. Spacious apartment (for 2 people). Spacious balcony.

    Stayed in September 2018

  • Reviewed: 15 September 2018

    5.8
    The location is very good.
    • Leisure trip
    • Family with young children
    • Standard Apartment with City View
    • Stayed 3 nights
    • Submitted via mobile

    The room is very noisy. The window cannot be closed since there is no air condition. Therefore you either suffer from heat or from noice, in any case you don't sleep. The breakfast is very poor and very expansive. Instead we ate at the nice and not expansive bakery near by.

    The location is very good. The room itself is nice and clean

    Stayed in September 2018

  • Reviewed: 21 August 2018

    7.1
    Comfortable apartment, plenty of room, nice balcony.
    • Leisure trip
    • Family with young children
    • Suite with Garden View
    • Stayed 14 nights

    Decor and kitchenette in need of an update.

    Comfortable apartment, plenty of room, nice balcony. Good location: three lovely beaches within a 10 minute walk. Helpful staff.

    Stayed in August 2018

  • Reviewed: 7 August 2018

    6.3
    Stay here only if you it’s better than sleeping in your car
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    No idea why they have a hotel cause They really don’t want you to be there. The check in is at 4 pm and check out at 10:30, might as well sleep in the car. Then they expect you to clean the room, turn on and off the refrigerator, take out the garbage. Infrastructure needs upgrading, broken tiles in floor. No AC in the bedroom, loud street noises. Only thing they are interested in is taking your money and increasing their profit. Not interested in comfort or hospitality or the customer. However, Marie at reception is very sweet and kind and professional.

    Location

    Stayed in August 2018

  • Reviewed: 13 July 2018

    7.5
    Appartment nice.
    • Leisure trip
    • People with friends
    • Standard Apartment with City View
    • Stayed 5 nights
    • Submitted via mobile

    Just the fact there was signs all over to leave kitchen clean. Wash out fridge or you would be fined. 1st time I ever saw that. Surely you are paying for that.

    Appartment nice.. staff friendly and helpful

    Stayed in June 2018

  • Reviewed: 20 June 2018

    10
    Review Juin 1018
    • Leisure trip
    • Family with young children
    • Standard Apartment with City View
    • Stayed 5 nights
    • Submitted via mobile

    The hôtel is very good located, with walkable distance to the food market (6-7 min), to the beach, shops. The room was big enough for 3 persons with a balcony, kitchen, all clean; the only thing which was upsetting - we could check in at 16:00, yes, they had accepted to keep our bags for the time being - it was nice , as we arrived around 12:00 , but anyway had to wait 4 hours. Good price.

    Stayed in June 2018

  • Reviewed: 18 June 2018

    4.6
    Central location in wonderful Biarritz
    • Leisure trip
    • Family with young children
    • Suite with Garden View
    • Stayed 1 night

    Arrived late with children to a unmanned building, room had no towels, soap, toilet paper etc. Luckily this mistake by the hotel was cleared by a fantastic customer service agent from a nearby hotel (same chain). Apartment facilities with strict policies regarding cleaning etc.

    Good, central location, good parking (garage), kitchen appliances provided.

    Stayed in June 2018

  • Reviewed: 7 November 2017

    7.5
    Apart from not having curtains in the bedroom our stay was just ok.
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Small television, uncomfortable sofa, no curtains in the bedroom.

    The flexibility an apartment hotel offers. The staff were excellent and the accommodation reasonable, but could be made more comfortable.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    8.8
    We'd go again.
    • Leisure trip
    • Couple
    • Family Suite with City View
    • Stayed 5 nights

    We were told the cash we paid on arrival was the total bill. At the end, they added taxes and car-parking (pre-arranged), which added nearly €100 to the cost. This was incompetent and annoying.

    The apartment was clean and comfortable.

    Stayed in October 2017

  • Reviewed: 29 September 2017

    5.8
    For short stays only. Drop your bags and explore there is little to do in the apartment or premises.
    • Leisure trip
    • Couple
    • Family Suite with City View
    • Stayed 3 nights
    • Submitted via mobile

    We had to pay extra to get a a balcony facing the garden. The alternative was a view of the street and it was always In the shade. The room was basic and the corridors gloomy. The reception was open only part of the day and the reception area was unwelcoming.

    The apartment was roomy and beds were comfy

    Stayed in September 2017

  • Reviewed: 13 September 2017

    8.3
    The rooms were spacious and comfortable.
    • With a pet
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights

    No washing machine. The feeling of a ghost building although we could hear other people about, we never actually saw anyone. Reception only manned for a few hours although telephone numbers were given un case of need.

    The rooms were spacious and comfortable. The internet connection was fast and without interuption. A short walk from the beach. Kitchen well kitted out. Quiet although adjacent to the centre. Plenty of places to eat close by.

    Stayed in September 2017

  • Reviewed: 26 August 2017

    7.1
    Great location but a little dated.
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 3 nights
    • Submitted via mobile

    Decor dated and bathroom fans didn't work

    Location and size were great, also really good selection of utensils etc in the kitchen. Very well equipped.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    5.4
    Location
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 2 nights
    • Submitted via mobile

    Dirty floor, broken towels on the floor, no parking space(all pleases was busy) . Problem with the shower towels, not enough in the hotel, we got 8 towels small one . Don't come 1 minutes early before 16:00 because you don't be a check in. Be careful, you need to cleaning apartment before you live. No air conditioner , if you try to open windows you will get all noisy till 1:00- 2:00 in the evening .

    Location

    Stayed in August 2017

  • Reviewed: 23 July 2017

    9.2
    Biarritz not what I expected, a bit quiet, shops mainly sold swim wear & surf wear
    • Leisure trip
    • Group
    • Standard Double Room with City View
    • Stayed 3 nights

    Maybe Biarritz itself was a bit disappointing, no much to do except for the beach

    Very clean, big living area, all kitchen needs, kettle, toaster, microwave, coffee maker

    Stayed in July 2017

  • Reviewed: 23 July 2017

    8.3
    Convenient flexible holiday apartment
    • Leisure trip
    • Group
    • Suite with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    Of the negative things mentioned the only thing I'd agree with is the furnishing is basic, functional a bit dated not any kind of luxury feel. I'm guessing how much this matters depends on how much you are paying. There wasn't anything wrong with it you just didn't walk in and say Wow this is lovely. I would certainly be happy to stay again especially in summer when you're unlikely to be spending a lot of time inside.

    Very convenient for beach and Les Halles (don't miss night market Wednesday in the summer for great atmosphere). Bus from station stops very close. Mix of rooms, twin bedroom, bunk beds in an alcove off the hall and living room with sofabed worked for our unusual group (self and adult son and daughter). Despite notices we didn't have to arrange an inspection of the kitchen in order to escape extra charge. I'm guessing the maids tip off the reception if they think the kitchen area is being trashed. I don't blame them for the notices in the lift that others have mentioned, as the kitchen is generously equipped. We were even given a pack of cloths, washing up liquid, dishwasher tabs etc, so you don't need to pack or buy these. Yes the lift goes clunk when you get in it but I've been in much scarier ones! Also the considerable trouble they go to to ensure you can get in after reception hours is miles better than other places where it's turn up or sleep on the doorstep! Reception staff were uniformly nice.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    5.0
    More like a 2-Star hotel
    • Leisure trip
    • Family with young children
    • Suite with Garden View
    • Stayed 4 nights

    The room/apartment was not to our expectations. Calling it a family suite is extremely exaggerated. The main bedroom was nice and spacious but the second bedroom was only approximately 3 square metres with only a narrow bunk bed. If you plan a family stay here, the extra bedroom actually isn't usable for children older than 12. The room/apartment had no air condition and with summer daytime temperatures above 30 centigrades, the nights were almost unbearable. The kitchenette and living room area was ok but with broken floor tiles and rather worn/dirty painted fibreglass wallpaper.

    Upon arrival we were greeted with super friendly staff and the reception area gave a nice first impression. The balcony with garden view was nice. However not so quiet as the impression you get from reading their website. Actually there is a main street passing very close to the hotel with a lot of traffic noise. This wasn't a problem except during the night when we had to sleep with open balcony door and bedroom window because of the lack of air conditioning. Motorcycles accelerating woke us several times every night. The breakfast was simple and nice but a bit too expensive. At €10 p/p I really did expect a bit more than a cup of coffee, a croissant and a glass of orange juice.

    Stayed in July 2017

  • Reviewed: 29 May 2017

    6.7
    Ok when no other accommodation
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    No aircon. Hot rooms and poor nights sleep. I don't know how this could be rated as 4 star? Maybe the sign is just advertising

    Kitchen and balcony handy

    Stayed in May 2017

  • Reviewed: 13 November 2016

    8.3
    Good location but basic room with no frills
    • Leisure trip
    • Solo traveller
    • Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The room was very basic 3 stars at best. In addition the guest had to remove trash and clean the kitchen so housekeeping service was below basic.

    The location is excellent for exploring Biarritz by foot. The value for the room and location was excellent.

    Stayed in November 2016

  • Reviewed: 29 August 2018

    6.7
    good.
    • With a pet
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 1 night

    with parking - difficult.

    Good appartment.

    Stayed in August 2018

  • Reviewed: 27 August 2018

    8.3
    Location and cleanliness
    • Leisure trip
    • People with friends
    • Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Location and cleanliness

    Stayed in August 2018

  • Reviewed: 23 August 2018

    6.7
    Comfortable bed
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    Expensive for what it is

    Comfortable bed

    Stayed in August 2018

  • Reviewed: 5 August 2018

    3.3
    There is no way this should be catogorised as a four stars. It is noisy and run down.
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    Smell in lifts and our toilet (109) smelt very in clean

    Location to the sea

    Stayed in August 2018

  • Reviewed: 26 July 2018

    2.9
    Biarritz is a great place to visit and we will return there very soon but never again to this hotel.
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 3 nights
    • Submitted via mobile

    Could not get a decent nights sleep in this hotel. The noisiest location ever and not to be recommended if you like your sleep.

    Stayed in July 2018

  • Reviewed: 10 July 2018

    7.5
    All perfectly ok
    • Leisure trip
    • Group
    • Suite with Garden View
    • Stayed 1 night

    Separate breakfast room - not in the reception area

    All good

    Stayed in June 2018

  • Reviewed: 9 July 2018

    6.3
    good location, good value for money, basic but perfectly...
    • Leisure trip
    • Group
    • Family Suite with City View
    • Stayed 1 night

    good location, good value for money, basic but perfectly adequate

    Stayed in July 2018

  • Reviewed: 30 June 2018

    7.5
    Emplacement
    • Leisure trip
    • Couple
    • Family Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    Packing payant

    Emplacement

    Stayed in June 2018

  • Reviewed: 10 June 2018

    9.6
    Lovely comfortable stay.
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Lovely clean & spacious apartment. Great location. Well equipped.

    Stayed in June 2018

  • Reviewed: 13 May 2018

    9.2
    Best place to stay with family
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very very nice place to stay. Like a home stay. Very comfortable

    Stayed in May 2018

  • Reviewed: 27 April 2018

    10
    Perfect...too short! Would definitely come back for a longer visit
    • Leisure trip
    • Group
    • Family Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    Perfect location, ideal base for family to explore Biarritz

    Stayed in April 2018

  • Reviewed: 11 December 2017

    8.8
    Ubicación perfecta.
    • Leisure trip
    • Family with young children
    • Standard Apartment with City View
    • Stayed 2 nights
    • Submitted via mobile

    La salida del parking un poco estrecha

    Ubicación perfecta. Muy limpio.

    Stayed in December 2017

  • Reviewed: 3 November 2017

    8.3
    Great location.
    • Leisure trip
    • Group
    • Standard Apartment with City View
    • Stayed 2 nights

    Check out at ten was early especially given that check in is not until 4pm.

    Great location. The apartment had everything we needed.

    Stayed in November 2017

  • Reviewed: 1 November 2017

    8.3
    Great
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, very clean, great family accommodation.

    Stayed in October 2017

  • Reviewed: 28 October 2017

    8.8
    Fantastic short break, great location!
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 4 nights
    • Submitted via mobile

    Bed was quite hard!

    Friendliness of staff

    Stayed in October 2017

  • Reviewed: 28 October 2017

    10
    Happy
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    In city very good hotel

    Stayed in October 2017

  • Reviewed: 26 October 2017

    8.3
    The staff were excellent
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The staff were excellent

    Stayed in October 2017

  • Reviewed: 29 September 2017

    9.2
    Room was clean and tidy, maybe just a little tired but still...
    • Leisure trip
    • Couple
    • Standard Apartment with City View
    • Stayed 4 nights
    • Submitted via mobile

    Room was clean and tidy, maybe just a little tired but still excellent

    Stayed in September 2017

  • Reviewed: 19 September 2017

    10
    Holiday
    • Leisure trip
    • Solo traveller
    • Standard Apartment with City View
    • Stayed 8 nights
    • Submitted via mobile

    Nothing

    Close to beach easy going staff

    Stayed in September 2017

  • Reviewed: 16 September 2017

    6.3
    Okay
    • Leisure trip
    • Couple
    • Standard Apartment with City View
    • Stayed 7 nights
    • Submitted via mobile

    Apartment on the basic side compared to others we have stayed at for a similar price.

    Comfy bed

    Stayed in September 2017

  • Reviewed: 12 September 2017

    6.7
    Very adequate as location is good.
    • Leisure trip
    • Couple
    • Standard Apartment with City View
    • Stayed 3 nights
    • Submitted via mobile

    A little more home comfort would help a cushion or two, curtains that move!! Only a brief stay.

    Very clean, very basic inside, good location.

    Stayed in September 2017

  • Reviewed: 10 September 2017

    9.6
    Location
    • Leisure trip
    • People with friends
    • Garden Side Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Memory foam matresses too hot

    Location

    Stayed in September 2017

  • Reviewed: 30 August 2017

    7.5
    Pleasant surprise!
    • Leisure trip
    • Family with young children
    • Garden Side Apartment
    • Stayed 12 nights
    • Submitted via mobile

    Dated appliances and bathroom.

    Central yet peaceful-ish

    Stayed in August 2017

  • Reviewed: 13 August 2017

    6.7
    Confortable bed
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Lack of air condicionimg

    Confortable bed

    Stayed in August 2017

  • Reviewed: 11 August 2017

    2.9
    Complaint registered about external noise in evening from 11.00-03.30 in morning.
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 5 nights

    Nothing at all, complaint registered

    Stayed in August 2017

  • Reviewed: 8 August 2017

    6.3
    Great location, convenient for families but lack of charm
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    very noisy no charm

    Breakfast was fine bed was comfy

    Stayed in August 2017

  • Reviewed: 30 July 2017

    8.3
    Relaxing stay at well equipped apartment
    • Leisure trip
    • Couple
    • Standard Double Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    The shower was a bit tricky and had to be hand held.

    The apartment was roomy and well laid out. It was well equipped with dishwasher and full cooker .

    Stayed in July 2017

  • Reviewed: 29 July 2017

    7.9
    Walking distance to all Biarritz amenities
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 7 nights

    Noise level from street

    Walking distance to all Biarritz amenities Spaciness of accomodation

    Stayed in July 2017

  • Reviewed: 17 July 2017

    9.2
    No air con
    • With a pet
    • Leisure trip
    • Couple
    • Standard Apartment with City View
    • Stayed 3 nights

    No air con

    Stayed in June 2017

  • Reviewed: 1 July 2017

    9.2
    Good value for money and fab location, but no aircon
    • Leisure trip
    • Couple
    • Garden Side Apartment
    • Stayed 7 nights
    • Submitted via mobile

    No air conditioning so it was very hot at nights

    Very clean and well equipped

    Stayed in June 2017

  • Reviewed: 10 June 2017

    6.3
    Location.
    • Leisure trip
    • Family with young children
    • Family Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    Not warm and welcoming.

    Location. Space for 5 adults.

    Stayed in June 2017

  • Reviewed: 10 June 2017

    10
    A great place to stay
    • Leisure trip
    • Group
    • Standard Apartment with City View
    • Stayed 4 nights

    A great position in the city centre, close to the promenade and all interesting sights. Spacious comfortable room with a kitchenette. Helpful staff.

    Stayed in June 2017

  • Reviewed: 18 April 2017

    8.3
    Good central location.
    • Leisure trip
    • Couple
    • Garden Side Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Apartments need upgrade, flooring and furnishings

    Good central location. Good value for money.

    Stayed in March 2017

  • Reviewed: 28 February 2017

    6.7
    The bed was comfortable and the kitchen well equipped.
    • Leisure trip
    • Couple
    • Standard Apartment with City View
    • Stayed 4 nights
    • Submitted via mobile

    Lighting in the lounge was very poor. Overall the apartment was quite shabby and tired.

    The bed was comfortable and the kitchen well equipped.

    Stayed in February 2017

  • Reviewed: 11 January 2017

    10
    Great place to stay in Biarritz
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 3 nights

    Excellent location

    Stayed in January 2017

  • Reviewed: 6 January 2017

    8.8
    Nice city, nice building, centrally but not too centrally...
    • Leisure trip
    • Couple
    • Standard Apartment with City View
    • Stayed 2 nights

    The lighting in the living-room was poor for reading in.

    Nice city, nice building, centrally but not too centrally located, helpful staff.

    Stayed in January 2017

  • Reviewed: 26 December 2016

    7.9
    Wonderful lock up garage for secure parking
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Wonderful lock up garage for secure parking

    Stayed in November 2016

  • Reviewed: 11 December 2016

    9.6
    The flat´s confort, location,
    • Leisure trip
    • Family with young children
    • Standard Apartment with City View
    • Stayed 2 nights

    The flat´s confort, location,

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 May 2016

    10
    These apartments are a few blocks from the beach and a short...
    • Leisure trip
    • Couple

    These apartments are a few blocks from the beach and a short walk to the Halle or market .. This market is surrounded by cafes . The area is a mixture of apartments and boutique shops Our apartment faced south with a view of the gardens and the park beyond. Well appointed with excellent underground parking

  • Reviewed: 3 January 2016

    7.9
    Very clean.
    • Leisure trip
    • Family with older children

    ...the children's sleeping area was miniscule with a bunk bed & only about 70cm of floor space & no window or door! Parking expensive.

    Very clean. We'll equipped. Adjustable heating. Generally spacious except ...

  • Reviewed: 9 November 2015

    10
    Perfect central location in a quiet side street, easy access...
    • Group

    Perfect central location in a quiet side street, easy access to shops, restaurants and beach. Great, comfortable apartments with all you need (including a kettle, which is often missing from other apartments I have stayed in!). Optional breakfast at 10 Euros is a little steep - I was with a group of my yoga students who chose to take up this option; had I been staying alone I would have made my own as Carrefour is 5 minutes walk away for freshly baked croissants! I would certainly recommend the Ocean and will be booking here again shortly.

  • Reviewed: 30 September 2015

    7.9
    I think I paid for a suite when all I wanted was a single...
    • Leisure trip
    • Solo traveller

    I think I paid for a suite when all I wanted was a single room- there was room for 4 , a living area an a kitchenette. Compared to All the other places- this was least good

    I think I paid for a suite when all I wanted was a single room- there was room for 4 , a living area an a kitchenette. Compared to

  • Reviewed: 22 September 2015

    7.1
    This review will probably not come out too well so let's...
    • Leisure trip
    • Couple

    Whilst the Residence displays its 4 stars with pride, we suspect it found one on the street. 3 stars, perhaps! 4 stars, never ( perhaps in the dim and distant past!) No coffee, tea, washing up liquid, patio doors would not lock, cheap TV set and no English programs, coffee table needed re-glueing and all the pan handles needed tightening. Slowest lift in Europe. Basically needs refurbishing and renovation for a 4 star rating.

    This review will probably not come out too well so let's be fair, the positives. Location was excellent, short walk to Esplanade, bus and coach stop, cafes, restaurants and shops. 1 Euro for bus travel from airport or Bayonne (return included on a Sunday.) Bedroom was reasonable size with comfortable bed. Lounge and kitchen were functional but not the height of comfort. Nice patio, overlooking street, good for afternoon drink or evening meal. Whilst the parking fee of 15 Euro per day may sound high, forget your free or cheaper roadside parking, and the other commercial parking stations charge 19 Euro.

  • Reviewed: 9 September 2015

    5.4
    Location
    • Leisure trip
    • Family with older children

    no hot water on first day as it was turned off. No staff on desk for certain hours. You are charged 25 euros if you arrive late. However if others are noisy there is no staff so you just have to put up with it. Hotel is very run down. Take your own rubbish down to the basement. Our room was very noisy, opposite the lift and with street noise on first floor

    Location

  • Reviewed: 7 September 2015

    8.8
    Very helpful staff with good English.
    • Leisure trip
    • Couple

    They only have quite a small car park although there is plenty of public parking nearby. The apartments would benefit from air conditioning.

    Very helpful staff with good English. When our granddaughter needed medical assistance they arranged a Doctor's visit incredibly quickly. The apartment was very near to the centre and beach and was clean, comfortable and a good size. Good view of gardens from our balcony. We would happily stay here again. Biarritz itself has a lot going for it.

  • Reviewed: 28 July 2015

    7.9
    Location was great and a very helpful and kind receptionist.
    • Leisure trip
    • Family with older children

    It was very basic for what you pay for. Fans or air conditioning needed as very noisy location when windows left open at night. Bathroom extremely small and basic.

    Location was great and a very helpful and kind receptionist. Beds very comfortable. Nice balcony too.

  • Reviewed: 26 July 2015

    6.7
    Location excellent, everything notable a few mins walk.
    • Leisure trip
    • Family with young children

    Staff generally pretty unhelpful or not there at all. Decor pretty tired. Despite being called Ocean you can't see it.

    Location excellent, everything notable a few mins walk. Hotel offers parking at additional cost in the garage.

  • Reviewed: 26 July 2015

    10
    Perfect location, very clean, very comfortable (we were 5: 3...
    • Leisure trip
    • Family with young children

    Nothing.

    Perfect location, very clean, very comfortable (we were 5: 3 teenagers and 2 adults), well equipped kitchen, helpful and friendly staff. A very good value for money.

  • Reviewed: 7 July 2015

    6.3
    The property was clean and centrally located.
    • Leisure trip
    • Family with older children

    No air conditioning , you had to clean the kitchen and put out your own rubbish as per instruction printed in lift.

    The property was clean and centrally located.

  • Reviewed: 6 July 2015

    10
    Very good location and reception staff very helpful.
    • Leisure trip
    • Group

    We were at the front of the building and the traffic could be loud on the weekdays.

    Very good location and reception staff very helpful.Clean and bright and everything you could need in the kitchen.

  • Reviewed: 4 July 2015

    7.9
    Location, two great restaurants very near, close to beach,...
    • Leisure trip
    • Couple

    Kitchen and bathroom were tired and could do with a bit of maintenance. Sofa was uncomfortable.

    Location, two great restaurants very near, close to beach, balcony was good, view of park was good, reasonable size apartment

  • Reviewed: 21 June 2015

    5.8
    Nice clean spacious room
    • Leisure trip
    • Couple

    The room overlooked a busy street and not the garden. The pictures show rooms overlooking garden/ foot path without cars. It was too noisy to enjoy the balcony

    Nice clean spacious room

  • Reviewed: 11 May 2015

    8.3
    Location near the market and walking distance to all...
    • Leisure trip
    • Couple

    Kitchen and bathroom were a little run down. Carpet in common hallway looked grubby. Three star, not four.

    Location near the market and walking distance to all attractions. Very helpful staff. Spacious apartment with balcony.

  • Reviewed: 20 April 2015

    6.7
    location as it was right in the centre
    • Leisure trip
    • Couple

    having to call on arroival to gain access to the building as its only opersated for a couple of hours in the morning and a couple of hours at tea time. Very tired and dated

    location as it was right in the centre

  • Reviewed: 14 April 2015

    10
    The place is very comfortable (the beds are wonderful),...
    • Business trip
    • Couple

    The place is very comfortable (the beds are wonderful), close to the main shops, downtown and the beach. The staff were great, very helpful and nice.

  • Reviewed: 9 March 2015

    10
    It is a short 10 minute walk to everything including the...
    • Leisure trip
    • Family with older children

    There was no hot water on the night of arrival. The reception lady was gone after 8 PM. We were left with no options. I have yet to wait for response from them re the hot water issue.

    It is a short 10 minute walk to everything including the beach. The reception offered free parking in the garage.

  • Reviewed: 11 February 2015

    7.9
    Lovely reception staff!
    • Leisure trip
    • Couple

    The wifi was terrible - SLOW. We were unable to use wifi in reception area too. Staff tried to help but to no avail. Management needs to loom at this.

    Lovely reception staff! Our unit was spacious and comfortable, apartment block is close to beaches, restaurants etc.

There are also 27 reviews without text. These impact the overall review score.

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