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Reviews of Hotel Le Phoebus Garden 3 stars

Boulevard de la Planasse, 11430 Gruissan, France

#20 of 36 hotels in Gruissan

Guests' Choice

Review score

Based on 829 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.8

  • Location

    7.7

  • Facilities

    7.5

  • Staff

    8.3

  • Value for money

    7.2

  • Free WiFi

    8

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Showing 1 - 57

  • Reviewed: 9 September 2018

    7.1
    OK but expensive for the area
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights

    The room was clean but a bit smaller than expected. Decor a bit tired and a lot of squashed bugs on the walls and ceiling. For the cost of the room, we would have expected the room to be a bit higher standard. The coffee cups wouldn't have held anything hot as they were very thin flimsy plastic and you couldn't really use the plastic glasses as they were so thin. The hairdryer was broken and the bottom of the swimming pool seemed a bit grubby. Didn't have breakfast as it seemed expensive.

    The choice of restaurants in the town were good and quite well priced

    Stayed in September 2018

  • Reviewed: 31 August 2018

    9.2
    Relaxing, good location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Could be better lighting in the room it's very dark.

    The breakfast was nice. And the owner Patrick was very helpful, he knew what we should be looking for and the best places to eat.

    Stayed in August 2018

  • Reviewed: 23 August 2018

    7.1
    Ok for a one night stop on the way.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was ok but really small. The place looks quite a bit run down from the outside and some of the interior too (e.g. doors would use some paint), but all ammenities are actually ok, recently renovated.

    Good value for money for the location, good breakfast in a pretty setting. Rooms come with a cute patio.

    Stayed in August 2018

  • Reviewed: 11 August 2018

    3.8
    Rundown motel
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor was terrible, patio door lock was broken, ( had to cross to dodgy casino to get food n drink). Pool was part of casino and was surrounded by barriers ( something from an 80's American motel). Terrible place, don't go. Overpriced, should be £30 per room not a penny more. Horrible.

    1 staff member was happy and friendly, that was it. Basically nothing. It's a ramshackle Butlins motel.

    Stayed in August 2018

  • Reviewed: 23 July 2018

    3.8
    Very, very disappointing 2nd stay
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 4 nights

    We stayed here 2 years ago and enjoyed it so much decided to book again this year. Unfortunately the hotel is no longer a Best Western but was taken over earlier this year by a local company who also own/run a beach bar/club. The hotel itself is desperately in need of a make over. Nothing had changed in our room, same as 2 years ago, and it needs more than just decorating. The staff were most unhelpful. The exception being the cleaning ladies who were always happy and helpful. The front desk staff urgently require some customer service training. They are not professional but could be given some direction. This must start from the top and brings me to the 'Manager' who deliberately stayed in the background and even walked away from the front desk when my wife and I were querying our bill. On our booking via Booking.com we were told we would receive a welcome pack. When we questioned this at the front desk no one knew anything about it and denied all knowledge. To rub salt in, when we booked, the breakfast price was agreed and documented on our reservation. When we checked out we were told however that the breakfast price in summer was higher than in winter (when we booked) and hard luck. Even though the difference was relatively small in comparison to the overall bill we insisted on paying the booked rate. The front desk lady went into he back room, spoke to the manager and returned with a cash refund. No apology, no sight of the manager, nothing. Sadly this hotel has now become a place to avoid.

    The location is good for walking into the old town or around the harbours or even to the beach. Latter is about a 1 hour walk though

    Stayed in July 2018

  • Reviewed: 11 September 2017

    7.9
    Well placed for beaches and shopping within the area.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    We have stayed at this hotel several times as we find it to be comfortable, the swimming pool is always clean and the restaurant at the casino is very good. It is also central for the beaches and shopping.

    Stayed in September 2017

  • Reviewed: 24 July 2017

    7.0
    The Phoebus Garden and Spa was lovely but had no Garden or Spa.
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There is no Garden or Spa !!!! Currently being modernised, some bits very tired. The casino was dated.

    Liked the staff, the room, the pool, breakfast, the location.

    Stayed in July 2017

  • Reviewed: 17 June 2017

    3.8
    We had a garden view wrongly represented in the details as...
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had a garden view wrongly represented in the details as it was small and unkept and was overlooked by concrete houses next door so no view also when we arrived builders were working on complex using a compressor so.very noisy and not what you would expect to have to put up with when on holiday. staff initially not believing my concerns and said they couldn't leave the desk to check it out, when they did after a lot of persuasion they agreed that it was unacceptable however they still made us pay for the next night even though we needed to have a rest at that time as we had driven a long way. they offered us a change of room which we would have had to pay more for, we have normally used best western hotels and have never had a problem however in this case this hotel is not correctly described in the details. Furthermore you have to walk across the car parking area to get to the swimming pool which is located behind the casino which is literally by the side of the hotel. We did not stay here even for one night and we were denied a refund of our deposit, even though we were inconvenienced.

    Stayed in June 2017

  • Reviewed: 2 June 2017

    9.6
    friendly hotel
    • Leisure trip
    • Group
    • Privilege Double Room
    • Stayed 1 night

    Room was smaller than we thought it would be

    Looked out over a lake. Great fish restaurant on the coast 2 ks away. Very convenient for a bus to Narbonne.

    Stayed in June 2017

  • Reviewed: 20 April 2017

    5.8
    A rather basic motel - not more
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night

    -the intense smell of cleaning products in the room that lastet the whole day and night -the fact that it really took ages for the lady at the reception to check us in even though we booked a room via booking.com. She was very friendly, but she had no idea what she was doing there. - the fact that they gave us a cheaper room first, even though we payed for a more expensive one - the fact that the "lawn" between the terrace and the lake was basically a small stretch of dried mud.

    Stayed in April 2017

  • Reviewed: 4 October 2016

    8.3
    Room a bit on the small side for a superior but a good price...
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was adequate but expensive for what was on offer.

    Room a bit on the small side for a superior but a good price and we did have a small balcony.

    Stayed in October 2016

  • Reviewed: 28 September 2016

    7.9
    Short stays
    • Leisure trip
    • Couple
    • Comfort Single Room
    • Stayed 1 night

    To your question about the the advertisement, the hotel appears to be call something different than your advert and the pictures could be better. It took a time to find on line when we wanted to return.

    It is a lovely hotel, the casino restaurant was brilliant and we enjoyed a swimming in a very clean swimming pool. This was our second visit and we will go back.

    Stayed in September 2016

  • Reviewed: 28 August 2018

    10
    Good staf, good room... good hotel.
    • Business trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good staf, good room... good hotel.

    Stayed in August 2018

  • Reviewed: 27 August 2018

    10
    Friendly place!
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night

    The staff were extremely polite and helpful. The location was great and coffee good!

    Stayed in August 2018

  • Reviewed: 7 August 2018

    9.6
    Ideal hotel for couples and children
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Need more English channels on TV.. Not a big deal.

    Room very clean and comfortable, bed was excellent and swimming pool good. Cleaner was very nice.

    Stayed in August 2018

  • Reviewed: 20 July 2018

    10
    Fantastic Pool.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 4 nights

    Fantastic Pool. Great bar.

    Stayed in July 2018

  • Reviewed: 16 March 2018

    7.5
    correspond à un motel
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    correspond à un motel

    Stayed in March 2018

  • Reviewed: 17 February 2018

    10
    Comfortable bed, good bathroom, very clean and warm
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Better signposts and directions. Eg next to Casio, entry from casino car park

    Comfortable bed, good bathroom, very clean and warm

    Stayed in February 2018

  • Reviewed: 12 October 2017

    6.3
    Gruissan village is delightful
    • With a pet
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Long walk (15mins) to get anywhere. Marina looks run down in September and marina area virtually closed after August.

    Gruissan village is delightful

    Stayed in September 2017

  • Reviewed: 9 October 2017

    6.7
    Room was cramped. Bathroom OK. Breakfast OK. Not great value for money for the time of year.
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night

    The fresh fruit options were limited

    Coffee was decent

    Stayed in October 2017

  • Reviewed: 8 August 2017

    7.5
    A great pool with a pleasant bedroom
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights

    A little further from the town than I expected and slightly hidden behind the casino

    great pool, nice room

    Stayed in July 2017

  • Reviewed: 6 August 2017

    7.1
    Pool area was great
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    Room was musty. Bathroom showed signs of rot in the walls

    Pool area was great

    Stayed in July 2017

  • Reviewed: 23 July 2017

    10
    Great Gruissan
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great place. Quiet, clean, freshly decorated.

    Stayed in June 2017

  • Reviewed: 5 July 2017

    3.8
    Booking . Com totally misrepresented the property which is now a Best Wedtern Motel
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted via mobile

    This was not a hotel. It was a motel. It had no spa. It was part of a casino. The smoking area of the casino overlooked the pool. Very disappointing!

    Stayed in July 2017

  • Reviewed: 22 October 2016

    8.8
    Good WiFi, Nice room
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good WiFi, Nice room

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 May 2016

    7.9
    Good location within easy walking distance of the marina and...
    • Leisure trip
    • Couple

    Don't be put off by the rather tatty exterior of the rooms and reception. Internally the décor is to a high standard.

    Good location within easy walking distance of the marina and town. The hotel is built in motel style with doors opening to the outside. The room although small was well equipped and recently renovated to a high standard. Our balcony overlooked a lake. We didn't see the pool as it is closed in May. Plenty of routes to walk the dog.

  • Reviewed: 17 April 2016

    8.3
    Bed was comfortable, the terrace outside the room was very...
    • Leisure trip
    • Couple

    The external appearance is a bit brutal and utilitarian; didn't expect it to be motel style, and not mad about being next to the Casino. The rooms are not large. However, the room decor was fine and it was very quiet.

    Bed was comfortable, the terrace outside the room was very welcome and the breakfast room overlooks a little lake. Breakfast buffet was good.

  • Reviewed: 7 March 2016

    7.1
    Nice breakfast (extra charge) with egg cooking machine,...
    • Leisure trip
    • Couple

    Bed was a bit small for 2 people. Dog fee was 10€ but all he did was lay in the corner on his blanket, slept and caused no problems.

    Nice breakfast (extra charge) with egg cooking machine, secure and free parking right in front of the door. Dog was accepted.

  • Reviewed: 13 January 2016

    4.2
    Receptionist very helpful as room keycard needed changing 3...
    • Leisure trip
    • Couple

    No restaurant or bar despite website saying restaurant available. Only restaurant was across the car park in a casino!

    Receptionist very helpful as room keycard needed changing 3 times before it would open door

  • Reviewed: 20 October 2015

    8.3
    Very comfortable, pleasant stay in a great location for...
    • Leisure trip
    • Couple

    I burnt my right thumb quite badly when using the egg boiling machine which was provided at breakfast. Staff were helpful, but unresponsive when I suggested that perhaps a ' very hot' notice next to the machine would be good! No response to my email from Best Western!

    Very comfortable, pleasant stay in a great location for access to Gruissan. Friendly staff.

  • Reviewed: 18 October 2015

    7.9
    The ground floor bedroom with small garden overlooking the...
    • Leisure trip
    • Couple

    The casino was disappointing - all electronic except for poker tables. meal in restaurant was mediocre and bar upstairs very sterile

    The ground floor bedroom with small garden overlooking the lake

  • Reviewed: 17 September 2015

    5.0
    Wi-Fi is very fast
    • Leisure trip
    • Couple

    It looks identical to a Motel, and also is set aside a Casino. Anyone can knock to your room, since it doesn't have to go through the reception.

    Wi-Fi is very fast

  • Reviewed: 30 July 2015

    9.6
    The hi-tech boiled egg machine.
    • Couple

    We saw a lady with a giant Watermelon at breakfast but we couldn't get one. The boiled egg machine was very hi-tech and it confused me. I was looking forward to a dip dip runny egg but it was hard.

    The hi-tech boiled egg machine.

  • Reviewed: 22 July 2015

    7.9
    This is a basic Motel with a basic casino attatched we did...
    • Leisure trip
    • Couple

    Pool was not clean

    This is a basic Motel with a basic casino attatched we did not use the casino as they required id on entrance and at 55 I did not think it was worth going back to my room for. There was no one in when we tried to get in "I wonder why !" the room was clean with a nice bathroom a very small mini bar and usual high charges ,safe (not used) small patio with morning sun and tea coffee making but only 1 of each item !!! eg 1 coffee 1 decafe 1 tea 1 flavored tea ???

  • Reviewed: 7 June 2015

    7.5
    Fine for one night stop.
    • Leisure trip
    • Couple

    Pool area was filthy and in need of thorough clean. Unattended and no one to report to. Dinner was poor standard and served within Casino and not at motel

    Fine for one night stop. Comfortable bed and excellent wifi. Staff efficient and friendly and excellent breakfast.

  • Reviewed: 26 March 2015

    6.3
    A pleasant hotel in a good location.
    • Leisure trip
    • Solo traveller

    Unfortunately the bed was not very comfortable.

    A pleasant hotel in a good location. The staff were friendly and helpful. The room was clean and modern.

  • Reviewed: 24 January 2015

    8.8
    We visited in the middle of winter and the whole area was...
    • Leisure trip
    • Couple

    The 'garden view' is stretching it a bit - it is some grass a fence and the back of some houses.

    We visited in the middle of winter and the whole area was very quiet - with little open in the way of shops and restaurants - this didn't affect out trip - we were in the area for rock climbing and the peace was very pleasant.

  • Reviewed: 3 May 2016

    7.5
    Good location
    • Leisure trip
    • Couple

    Casino nearby is ugly!

    Good location

  • Reviewed: 9 March 2016

    7.1
    the restaurant staff in the casino were wonderful.
    • Leisure trip
    • Couple

    it is a motel NOT a hotel

    the restaurant staff in the casino were wonderful. ask about half board there are sometimes special offers

  • Reviewed: 13 December 2015

    8.3
    Excellent restaurant.
    • Leisure trip
    • Solo traveller

    Excellent restaurant.

  • Reviewed: 1 December 2015

    5.4
    Breakfast was nice and location
    • Leisure trip
    • Couple

    Breakfast was nice and location

  • Reviewed: 27 October 2015

    7.1
    Terrasse
    • Leisure trip
    • Couple

    isolation phonique

    Terrasse

  • Reviewed: 5 October 2015

    7.1
    Excellent buffet
    • Leisure trip
    • Couple

    Situation médiocre (casino et parking ...)

    Excellent buffet

  • Reviewed: 25 September 2015

    8.3
    Room size, convenience of restaurant and parking.
    • Leisure trip
    • Couple

    Nothing!

    Room size, convenience of restaurant and parking.

  • Reviewed: 22 September 2015

    9.2
    Quite location, and easy to find if you follow the Casino...
    • Leisure trip
    • Couple

    Hot tub did not work in the swimming pool area

    Quite location, and easy to find if you follow the Casino signs!

  • Reviewed: 22 September 2015

    7.9
    The staff were helpful and polite.
    • Leisure trip
    • Couple

    The staff were helpful and polite. The hotel is in a good location with plenty of parking. You can walk into the local town centre in 5 minutes.

  • Reviewed: 17 September 2015

    7.5
    The price was good the hotel was clean and the reception...
    • Leisure trip
    • Group

    Nothing

    The price was good the hotel was clean and the reception staff great.

  • Reviewed: 3 September 2015

    6.3
    Staff very helpful
    • Leisure trip
    • Couple

    This hotel lacks all kerb appeal and could do with a complete exterior clean-up.

    Staff very helpful

  • Reviewed: 23 August 2015

    7.5
    We enjoyed sitting out on the balcony overlooking the lake,...
    • Leisure trip
    • Group

    We enjoyed sitting out on the balcony overlooking the lake, enjoying a few glasses of wine.

  • Reviewed: 11 August 2015

    9.2
    Good location
    • Leisure trip
    • Couple

    Nothing

    Good location Large room and bathroom good parking for the car, close o the unit

  • Reviewed: 1 August 2015

    4.6
    Bedc was comfortable.
    • Leisure trip
    • Couple

    More of a motel than hotel. Room very small and dark.

    Bedc was comfortable. WiFi good.

  • Reviewed: 30 July 2015

    5.4
    Pool
    • Leisure trip
    • Couple

    Location

    Pool

  • Reviewed: 28 July 2015

    9.6
    Very good place to stay for one night.
    • Leisure trip
    • Family with older children

    Very good place to stay for one night. Clean and comfortable room, friendly staff, swimming pool, free parking, 15 min walk to old town

  • Reviewed: 7 July 2015

    7.5
    Liked the fact that the old town and the port area were...
    • Leisure trip
    • Couple

    Liked the fact that the old town and the port area were within walking distance. Staff were friendly and efficient.

  • Reviewed: 5 July 2015

    8.8
    Terasse just outside the room, easy acces and free parking.
    • Leisure trip
    • Couple

    Staff in restaurant nice but a bit unprofesionel.

    Terasse just outside the room, easy acces and free parking. Nice poolarea. Excellent breakfast.

  • Reviewed: 16 June 2015

    8.3
    The view from the balcony was very calming.
    • Leisure trip
    • Couple

    The view from the balcony was very calming. The staff were very friendly.

  • Reviewed: 15 March 2015

    9.2
    The manager and staff could not do enough to make our stay...
    • Leisure trip
    • Couple

    The manager and staff could not do enough to make our stay as enjoyable and happy as possible.

There are also 17 reviews without text. These impact the overall review score.

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