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Reviews of Mercure Cergy Pontoise Centre 4 stars

3 Rue Des Chênes Emeraude, 95000 Cergy, France

#6 of 13 hotels in Cergy

Guests' Choice

Review score

Based on 461 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    7.3

  • Facilities

    7.4

  • Staff

    7.7

  • Value for money

    7.2

  • Free WiFi

    7.2

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Showing 1 - 23

  • Reviewed: 25 August 2017

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Other employees were not near as helpful or nice.

    The night shift reception employee was very nice and helpful and went out of his way to find us something to eat when we arrived really late after everything was closed.

    Stayed in August 2017

  • Reviewed: 20 May 2017

    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    That I had some issues with the wifi but it the problem was solved by the staff (a bit grumpy) despite my apologies that it didn't work.

    Not so many people joined the breakfast and it was nice and quiet. The bed was really nice and my view was also pretty nice, lots of trees.

    Stayed in April 2017

  • Reviewed: 2 October 2016

    • Group
    • Privilege Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately there was a period of extreme noise outside from a group of people trying to access the hotel. Our friend reported this the next day.

    Lovely hotel and FABULOUS breakfast. This was a stop over with friends who recommended it.

    Stayed in October 2016

  • Reviewed: 5 July 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Expensive breakfast when paid as extra from room charges. Fridge blocking dressing mirror. Extractor fans not working. Shower curtain missing, cause splash outside. No room air freshner in toilet. No fire extinguishers nor fire alarm in room. Microwave needed to warm milk for tea.

    Pleasant, courteous English speaking staff. Quiet nights, air conditioned room with clean sheets.

    Stayed in July 2016

  • Reviewed: 30 April 2018

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Rooms clean and functional. Staff Friendly Breakfast good

    Stayed in April 2018

  • Reviewed: 13 April 2018

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location in Cergy

    Stayed in April 2018

  • Reviewed: 17 March 2018

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Wifi signal was very low, many smells: corridor and room, price was too high for such hotel.

    Close enough to rer station, friendly staff.

    Stayed in March 2018

  • Reviewed: 7 March 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 5 nights

    The coffee was perfect! In the hotel was very nice calm. 😍

    Stayed in March 2018

  • Reviewed: 9 February 2018

    • Business trip
    • Group
    • Classic Double Room
    • Stayed 2 nights

    Far too expensive, beds hard, toilet dirty. No restaurant.

    Stayed in February 2018

  • Reviewed: 24 January 2018

    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night

    n/a

    clean and tidy

    Stayed in January 2018

  • Reviewed: 9 January 2018

    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 6 nights

    Breakfast can have more options

    Stayed in January 2018

  • Reviewed: 10 December 2017

    • Business trip
    • Group
    • Classic Double Room
    • Stayed 7 nights

    Breakfast spread could be better.

    Good Location. Walk-able distance to the RER station. Good Facilities. Comfortable rooms

    Stayed in November 2017

  • Reviewed: 7 July 2017

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    Traffic Noise, WIndows cannot be openend entirely

    Delicious Breakfast, Bright rooms, Hotel close to RER station

    Stayed in July 2017

  • Reviewed: 13 February 2017

    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Decoration , confort

    Stayed in February 2017

  • Reviewed: 19 December 2016

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    wifi is only for one unit and not so smoothly.

    good for business trip

    Stayed in December 2016

  • Reviewed: 23 November 2016

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    Totally overpriced for the quality of the hotel.

    Stayed in November 2016

  • Reviewed: 26 June 2016

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights

    The location, removed from public transportation (RER) and ESSEC

    Nice, quiet room. Friendly and competent staff

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 April 2016

    • Leisure trip
    • Group

    Room was a little warm and couldn't get the aircon working, but not a major problem.

    I was just expecting a hotel with the group theme applied, but was pleasantly surprised here. Comfortable well appointed room, an excellent breakfast with plenty of variety and friendly staff.

  • Reviewed: 6 February 2016

    • Business trip
    • Solo traveller

    The entrance is a bit hidden. The reception urgently needs a redesign Room service unavailable before 10-11pm

    Nice room. Great shower

  • Reviewed: 1 February 2016

    • Business trip
    • Solo traveller

    the first night price is high

    close to the subway station

  • Reviewed: 12 November 2015

    • Business trip
    • Solo traveller

    clean hotel with excellent price quality ratio

  • Reviewed: 31 May 2015

    • Business trip
    • Solo traveller

    Shame that they feel they have to charge extra for WiFi and parking

    Room & beds were comfortable

  • Reviewed: 12 March 2015

    • Business trip
    • Solo traveller

    No restaurant on the premises. Air-conditioner did not work.

    Bed was comfortable. Quiet area.

There are also 23 reviews without text. These impact the overall review score.

Showing 1 - 23

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