Reviews of Hôtel Chais Monnet & Spa
50 avenue Paul Firino Martell, 16100 Cognac, France
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Reviewed: September 11, 2025 · Stayed in September 2025
Verified reviewA top class hotel that is very well run by an efficient team.
There was a conference taking place which meant that we could not go to the bar even though the day before we received an email inviting us to have a cocktail there before dinner.
Reviewed: September 10, 2025 · Stayed in September 2025
Verified reviewAmazing
Reviewed: September 1, 2025 · Stayed in September 2025
Verified reviewThe architecture and facilities
Nothing
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewThe whole experience was great, from the moment we parked our car till the moment we left. While our stay was only for one night, it was a memorable one. The food, the room, the amenities, everything was excellent. Great appreciation to the whole staff and team of the hotel for their attention to the minor details, details you don’t normally expect. Chapeau bas.
Nothing at all
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewReviewed: August 20, 2025 · Stayed in August 2025
Verified reviewstylish hotel with beautiful landscaping. Staff were all friendly and welcoming. Spoke excellent English too.
Didn’t realise we had to book for Bistro restaurant in evening (it was a Monday) so had to wait until 9.30pm for a table.
Reviewed: August 19, 2025 · Stayed in August 2025
Verified reviewReviewed: August 11, 2025 · Stayed in July 2025
Verified reviewThe staff were so helpful and welcoming nothing was too much trouble. We were attending our sons wedding so there were a lot of us staying together at the hotel.
The roof top bar did run out of drinks but apart from that everything was perfect!
Reviewed: August 11, 2025 · Stayed in August 2025
Verified reviewWe didn’t have food in the hotel, neither for dinner nor for breakfast, but I am sure both would have been fine, there’s a Michelin star restaurant and Brasserie on site. At the time of our stay was a Wedding in progress, that had some of the facilities used, we went to discover the old town of Cognac near by. Great Spa, indoor/outdoor pool, beautifully appointed complex, Garden sun area, very spacious rooms with very comfortable beds no complaints
There was a little confusion with check- in, deposits and restaurants booking. We arrived early to the usual 15.00 check in, we had prepaid for the night, but still had to deposit €600, this not being an issue, by the time we went to finally get the key, we were asked to check in again. Later in the room we were asked to pay again a deposit, not really a problem, though a hotel of this standard should check the books before asking people three times. Just to say very little negative to say about our experience all in all staff was very helpful, friendly and polite. The hotel was obviously booked with a wedding party and yes it’s peak season over all, so all 😊 good
Reviewed: August 9, 2025 · Stayed in August 2025
Verified reviewReviewed: August 7, 2025 · Stayed in August 2025
Verified reviewPool area was great and size of bedroom was good for a family
The carpet in our bedroom was really rough and uncomfortable to walk on. A really small detail but gave the room a negative feel
Reviewed: August 6, 2025 · Stayed in August 2025
Verified reviewReviewed: July 28, 2025 · Stayed in July 2025
Verified reviewOur room was lovely, I specifically wanted a bath so had to pay for an upgrade.
Not enough pillows on our bed
Reviewed: July 26, 2025 · Stayed in July 2025
Verified reviewAmazing breakfasts, very comfortable bed, helpful and attentive service, superb food, delicious cocktails, loved the pool and spa.
A couple of pre-arrival issues: I took the trouble to send all my personal details as requested to check-in online, and yet the desk did not have my email address when I phoned to request a menu. Also, I tried to book a table online but did not receive a reply until over 24 hours later to say that my requested time could not be fulfilled…in the meantime I had telephoned to make the reservation which was confirmed immediately… These were only mildly irritating issues, but it occurs to me that the client communication systems could be improved.
Reviewed: July 24, 2025 · Stayed in June 2025
Verified reviewExcellent all round
nothing
Reviewed: July 21, 2025 · Stayed in July 2025
Verified reviewThe renovation from a distillery to a luxury hotel is outstanding
Nothing!
Reviewed: July 21, 2025 · Stayed in July 2025
Verified reviewLocation, design, realxing
Spa steam room and realxation closed and grass area needed attention.
Reviewed: July 20, 2025 · Stayed in July 2025
Verified reviewReviewed: July 17, 2025 · Stayed in June 2025
Verified reviewReviewed: July 10, 2025 · Stayed in July 2025
Verified reviewReviewed: July 1, 2025 · Stayed in July 2025
Verified reviewBeautiful property. Quiet and private. Excellent facilities, the spa was amazing and included in the price of the room. The room was such a good value as a last minute booking. It was our mini moon and the staff were thoughtful and left a gift in our room when we arrived! Restaurant food was amazing!
The restaurant staff were quite slow and not very attentive however were friendly when we did get their attention. Still a fantastic stay
Reviewed: June 25, 2025 · Stayed in June 2025
Verified reviewReviewed: June 21, 2025 · Stayed in June 2025
Verified reviewProbably the most beautiful hotel room I have stayed in in years. Everything from the furniture to the decor was of the highest quality.
The brasserie restaurant needs to be a close second to the excellent Les Foudres standard.
Reviewed: June 16, 2025 · Stayed in June 2025
Verified review