Reviews of Chalet Saint Louis
15 Bd de la Grotte, 65100 Lourdes, France
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Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewReviewed: August 13, 2025 · Stayed in August 2025
Verified reviewReviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: July 25, 2025 · Stayed in July 2025
Verified reviewReviewed: June 10, 2025 · Stayed in June 2025
Verified reviewReviewed: June 3, 2025 · Stayed in May 2025
Verified reviewReviewed: May 28, 2025 · Stayed in May 2025
Verified reviewThe property is close to Lourdes Sanctuary, restaurants and train station. The owner is kind enough to post the necklace I left in the property with no hesitation. Thank you again.
Reviewed: May 27, 2025 · Stayed in May 2025
Verified reviewLocation
No reception. No instruction.
Reviewed: May 13, 2025 · Stayed in May 2025
Verified reviewReviewed: May 8, 2025 · Stayed in April 2025
Verified reviewReviewed: April 25, 2025 · Stayed in April 2025
Verified reviewReviewed: April 25, 2025 · Stayed in April 2025
Verified reviewThe friendliness of the Staff.
Nada
Reviewed: April 19, 2025 · Stayed in April 2025
Verified reviewLady was very kind everything you ask she provide & it s not so expencive
Pleasent familly atmosfere
Reviewed: April 11, 2025 · Stayed in April 2025
Verified reviewGood clean place to stay. Close to the sanctuary and a lot of shops.
Reviewed: March 9, 2025 · Stayed in March 2025
Verified reviewReviewed: February 26, 2025 · Stayed in February 2025
Verified reviewReviewed: February 16, 2025 · Stayed in February 2025
Verified reviewReviewed: February 4, 2025 · Stayed in January 2025
Verified reviewHad to pay for everything
location not clear
Reviewed: January 29, 2025 · Stayed in January 2025
Verified reviewNot much.
The hotel made a mistake on my check in date and when I arrived late, I had no heating and no hot water to take a shower. I sent an SMS and both were restored in the morning although the room was cold as a result. When I mentioned it to the lady owner, she acknowledged that she made a mistake but did not offer anything compensation whatsoever. This really surprised me because if I was running a hotel and made such a big mistake, I would make sure my customer feels cared about, especially that this was the second time I returned to the same hotel. I may not come back a third time.
Reviewed: January 26, 2025 · Stayed in January 2025
Verified reviewNice owner and really close to things you need to go for
Heating system kept turning off - tried to fix but kept playing up
Reviewed: January 14, 2025 · Stayed in January 2025
Verified reviewTerrible expérience! Évitez un mauvais hébergement et choisissez un autre hôtel, il y en a beaucoup dans la région. Terrible experience! Avoid bad accommodation and go to another hotel; there are plenty in the area.
The first floor where I stayed has humidity issues and is unfinished. Additionally, the behavior of one of the staff members was rude and unprofessional. Other floors might be better, but my experience was disappointing. I had a reservation for 3 nights and had to leave after the first night because I started feeling unwell with a sore throat from the moldy smell. She grabbed my arm tightly to stop me for leaving as she realized I was paying the night. Terrible experience.
Reviewed: December 6, 2024 · Stayed in November 2024
Verified reviewWe came around 10 at night the whole place are quiet and dark we have a poor signal to call the concierge to let us in, our rooms are cold but in fairness the staff are very friendly and nice very accommodating 👍
They know that 13 people are coming they shouldn’t turned off the heater..
Reviewed: December 3, 2024 · Stayed in December 2024
Verified reviewNothing
Rude people
Reviewed: October 27, 2024 · Stayed in October 2024
Verified reviewStaff
Room space
Reviewed: October 19, 2024 · Stayed in October 2024
Verified reviewVery clean and comfortable and very near Grotto. Breakfast is very good eapecialy the coffee.
No staff available in reception all the time.