Would like if there were some glasses in the room rather than the paper cups!

Staff wonderful, breakfast fantastic, comfortable room.

Stayed in April 2024

Location could be closer to the „tourist” city centre. Still: walkable and there is also a tram and a bus.

Clean, Interesting interior, friendly Staff. Good breakfast. Room was classic dark.

Stayed in March 2024

My husband and I both like to use a gym. The Mercure Chartrons gym had only machines: bike, cross-trainer, rowing, treadmill. There were no hand weights, no large exercise ball, or weight/cable machine. Breakfast offered Bordeaux's famous canelés on Friday and then they were not available Saturday and Sunday. There was no wheat-free meusli or oatmeal.

The staff were all very nice. Our room was a good size and the bed was very comfortable. Unfortunately, the bathroom shower screen was not large enough and the floor got soaked. Old wall-mounted hair dryer was very underpowered. I liked the idea of using crispy edible portion cups for the jam. Very cute and practical.

Stayed in March 2024

Restaurant was not good menu, which was sparse with very little choice . What i ordered was not nice and i and my partner left most of it

Ro was good

Stayed in February 2024

Room was a bit dusty

Location.

Stayed in December 2023

Very good stay - very friendly and professional young staff - good room - great location for us and a good breakfast and restaurant. Very happy!

Stayed in December 2023

Slightly closer to town

Breakfast was excellent & staff very friendly

Stayed in October 2023

Limited menu in restaurant

Modern, clean

Stayed in October 2023

Restaurant menu in the evening was somewhat limited. Instructions for arriving with a car were seemingly non existent. We had to park half on the pavement half in a bus lane whilst one of us went inside to establish where the underground car park was located and to obtain the code. If more than one, two or more cars arrived at the same time without knowing the procedure for parking, and having been pre advised the code, there would be potential chaos in the road outside the entrance of the hotel.

Original standard room not to our liking but subsequent upgrade (for an additional cost) was much better

Stayed in September 2023

No obvious place to stop and unload the car (it's on a bus lane) and getting to the garage is a trip around the building (could be better signed from the road). Decor is a bit bland corporate and a bit of a walk down long corridors to our room. No chairs or decent desk in the room (it definitely had the space to take them comfortably) and tea and coffee making facilities in the room were a bit motel-like (small paper cups and instant coffee in Little sleeves) and out of keeping with the scale and ambience of the hotel.

The room was a very good size with an enormous comfortable bed. The en-suite had a bath and a proper shower with a WC is a separate area. The underground parking garage (c.100 spaces apparently) was very convenient and had 2 Tesla destination chargers with dedicated parking space. The route 5 bus stops outside and it is a 10 minute walk to the excellent tram system.The staff are very helpful and the cleaning was spotless. Good choices for breakfast, including fry your own and boil your egg options for ultimate freshness! Location is good, in that it has easy access to the centre without being in the busy tourist area.

Stayed in September 2023

The hotel needs refurbishment, looks tired. We stayed on two occasions during a week of touring. The plumbing needs improving and the in room fridges don't work and please get rid of the miniature ironing boards!

The staff are great.

Stayed in September 2023

Nothing.

Pleasant room. Good breakfast. Short walk to Chartrons. Underground (paid) parking

Stayed in August 2023

Space

Stayed in August 2023

It’s a bit off the center…

Breakfast is awesome Staff is super nice and relaxed Rooms are comfy

Stayed in August 2023

Great family room. Accepts pets, spacious and clean. Parking and charging for an EV car

Stayed in August 2023

Lack of lift access to the garage is a problem, particularly as one of our party was on crutches.

Clean, large sized and freshly decorated rooms in a contemporary style. Secure underground parking. The breakfast is fantastic, with great gluten and dairy free provision, and brilliant the kids ate free.

Stayed in August 2023

Breakfast was not complete, no croissants

Charging the Tesla

Stayed in August 2023

A little distance away from downtown but there’s plenty of nearby cafes and the tram is about a 10 minute walk away

Very clean, large and very comfortable bed and lovely bathroom. Staff were fantastic! Would stay again

Stayed in August 2023

A very cozy friendly hotel in the best location

Stayed in August 2023

Business hotel a 15 min a piedi dal centro. Garage privato disponibile

Stayed in July 2023

Front staff, clean and large double room.

Front staff was kind, helpful and friendly. The staff in the bar/restaurant all need to speak English better, and have a more welcoming attitude. They ast like it's a privilege to serve customers. The bar/dinner staff is very disorganized and, again, dismissive of guests. needs improvement. It also would be nice to have more English-speaking channels on the TV. I got pretty tired of watching the BBX for hours. There needs to be grab rails in the tub/shower. I'm 76, and the tub is so clean that when you add that shower gel, it gets very slippery, with nowhere to grab. very dangerous.

Stayed in July 2023

Good location in the quartier des Chartrons. Very quiet and close to a few restaurants. Really good atmosphere in the hotel.

Stayed in July 2023

Room was adequate for a couple of night stay for a city break. A bit dated in design & decoration but met the purpose. The location was somewhat away from the City Centre and sights to visit but was within walking distance of some good restaurants. All in all a reasonable hotel for the price.

Stayed in June 2023

The hot water ran out on our first night even though there didn't seem to be many people in the hotel, we got moved rooms trying to find hot water, and given 2 free drinks for our trouble. The hotel is much further from the centre than I thought, a good 20 minute walk and not much at all around it.

The room was clean. We were given a free upgrade to a suite. There was a fridge and the air con worked well. The staff were brilliant due to moving our room we were given 2 free drinks. Plenty of underground parking.

Stayed in July 2023