8 rue du parc, 95300 Pontoise, France
#7 of 18 hotels in Pontoise
Guests' ChoiceBased on 32 hotel reviews
7.7Cleanliness
8.1
Comfort
7.8
Location
8.2
Facilities
7.5
Staff
8.8
Value for money
7.6
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: December 7, 2023
Eny-cristina
United KingdomI arrived at night and it wasn’t easy to find Expensive for the pets 30 euros and not even a dog bed or a water bowl
The room was confortable , good size and pretty. Good bathroom
Stayed in December 2023
Reviewed: October 22, 2023
Masoud
United KingdomNo room coffee & no hair dryer.
Nice location a bit hard to find.
Stayed in October 2023
Reviewed: October 19, 2023
Gavin
United KingdomBeds creak like mad, seriously annoying and bin men doing the bin run under the bedroom window for half hour at 5:30 this morning! Breakfast was rubbish and €15 each was very steep for pa-choc and a coffee
Location is nice, looks lovely.
Stayed in October 2023
Reviewed: July 23, 2023
Anita
NetherlandsWe received a very warm welcome on our arrival and all the staff during our stay were very courteous and kind, always giving extra effort above and beyond our expectations to ensure our stay was perfect and enjoyable. They also gave us helpful tips on places to visit in the local area. We ate dinner a few times during our stay, and the food was always creatively presented and tasted excellent, cooked to a high standard and often better than the same dishes offered in Paris. It was served in a very pleasant setting, outside under the trees. The breakfast was also lovely with a good selection of bread & pastries, fresh fruit juices, jam, honey, meat and cheese. The coffee was superb and you could also choose to have your eggs as an omelette or fried. Our room was large and spacious with lots of natural light coming from the tall windows, overlooking the trees and with views far across the valley. We appreciated having lots of cupboard space to store our clothes during the stay. The bathroom was also spacious with a bath and separate shower, with fluffy towels and a complimentary bathrobe. The bed was comfortable too, with an extra pillow if needed. The hotel is located on top of a hill, very quiet and calm and really nice for those wanting to come and relax. We took the opportunity of using the excellent e-bikes provided by the hotel and enjoyed a few days exploring the nearby towns and countryside. The village of Pontoise is only a 5min drive away, or a 30min walk if you are travelling without a car. Honestly, everything was perfect and we could not have wished for a better stay. We would highly recommend this location to other travellers!
Stayed in July 2023
Reviewed: July 21, 2023
Danny
United KingdomI was up in the attic and it was very warm with little windows, a fan would have been nice
The staff were very friendly and the dinner was very good & tasty , it was a warm night and we sat outside ..
Stayed in July 2023
Reviewed: February 26, 2023
Julia
Francedidn't have breakfast but had dinner - very mediocre choice of wines was poor
Stayed in February 2023
Reviewed: September 20, 2022
Sonia
United KingdomThe room had no kettle and no fridge which was a little disappointing, but perhaps this is more of a requirement if you're English! Otherwise it was good.
The building was beautiful and the staff were really lovely. We ate dinner there too which was good - although a small menu. It was located well for us as we wanted something on the way to Paris after we left Peronne, but maybe not well located for much.
Stayed in September 2022
Reviewed: July 14, 2022
Mathias
United States of Americacurtains do not block light
location
Stayed in July 2022
Reviewed: March 27, 2022
Ingrid
Belgiumif you have trouble walking stairs than this is not for you. Staff was so kind to carry my mom’s suitcase to the second floor. the adress was not correct. Where it says you have arrived you have to go straight, than at the end to the left, before you get on the private roundabout go to the right direction golfclub.
Beautiful location and very nice historical building. Rooms are comfortable and clean. Staff was very kind. Hotel is close to Auvers sur Oise where Vincent Van Gogh spend his last days, there you also find nice restaurants.
Stayed in March 2022
Reviewed: October 11, 2021
Mark
United KingdomRoom was a little tired. Curtains did not block out the light in the morning.
The view was great, the looks of the outside was good. The food smelt fantastic (did not eat there)
Stayed in October 2021
Reviewed: September 16, 2021
Tim
United KingdomExcellent
Stayed in September 2021
Reviewed: August 28, 2021
Raja
United Kingdomfew little things but of no great importance, like toiletries.
Breakfast was medicore. Middle of the road. Location was not very easy as first time.
Stayed in July 2021
Reviewed: September 2, 2023
Philippe
FranceI noticed several points that could benefit, if addressed, the overall experience: - The main entry door of the chateau is rubbing against the title floor of the entry way which makes it hard to open and close leading guests to slam it hard, generating an unwelcoming rumble through the chateau. - On Thursdays, the delivery truck arrives sometime before 6:00am. The beeping sound of a truck backing up along with the associated noises of downloading the goods, moving them with an electric dolly on an uneven surface generate an unexpected early morning unpleasant wake-up call just under your bedroom windows. - Both the bedroom and the bathroom could benefit from having paper tissues available to guests. - A small trash can in the bedroom would be a good addition. - The breakfast is very disappointing. In a place where the nearby villages offer a large choice of excellent artisan croissants and pain of chocolats, the ones served feel like they come from a local cheap supermarket or a croissant in a can. Same with the orange juice that could have been made fresh. - The dîner menu offers some excellent dishes, but it is the same menu every evening, which is quite disappointing when you stay several days as we did. Given that the short dish offering list includes several choices of hamburgers, it is a bit of a setback in a country known for its culinary richness and from a chateau.
Both bedroom and bathroom are very spacious, clean and welcoming. The surroundings are nice and nested in a very quiet location with the caveat mentioned below. The view of the chateau on the site can give the impression of a high-class offering, but the reality is quite tuned down and not reflected by what you see.
Stayed in September 2023
Reviewed: July 16, 2023
Manu
NetherlandsThis was the hotel experience of my life. Bed bugs in the rooms.
Not much.
Stayed in July 2023
Reviewed: April 26, 2023
Ivana
SlovakiaThe room a bit dusty, the furniture outdated but in line with the name "chateau". The most bothering issue was the smell from the kichen in the room.
The breakfast was very good with a good choice and stuff very polite. The hotel is very quiet, northing noisy around just the nature.
Stayed in April 2023
Reviewed: March 5, 2023
Heath
United KingdomLarge comfortable room with great view
Stayed in March 2023
Reviewed: October 1, 2022
Michael
AustraliaLove, love, loved our accommodation. We initially wanted to stay in Auvers, but was booked out. Got onto Bookings that same day and found Hotel Chateau de l Hermitage. How grateful are we that fate dealt us this stay. Our room in the Chateau was lovely and old world. Huge windows and shutters opened to lovely gardens. Room was decorated beautifully. Bathroom was lovely. Bedding was comfortable. Room was large, clean and wonderfully quiet. Grounds were also heavenly. Breakfast both mornings were yummy. The staff were lovely and helpful. Our favourite accommodation for the three weeks we were in France. Thank you from two happy Australians.
Stayed in August 2022
Reviewed: July 4, 2022
Roger
BrazilThe Chateau is beautiful, however it has seen better days. The rooms were spacious but rather tired, the mattress was exhausted! The shower was scary - you need to be very careful getting in and out as the shower is over a very slippery bath. The broken (lack of a)screen may suggest someone held onto it for support.
Lovely location, breakfast was good and dinner at the hotel restaurant was a very nice surprise. Staff very friendly.
Stayed in June 2022
Reviewed: April 4, 2022
Bettina
GermanyPictures look really nice but the hotel is old and run-down, no Chateau feeling. Mattress old, no shower curtain. Not at all as cosy as on the pictures. Breakfast okay, very French, but started pretty late.
Very calm area in a park. Car is needed to get there.
Stayed in March 2022
Reviewed: October 12, 2021
Anton
United States of AmericaOld, outdated, dirty, stains…
Staff
Stayed in October 2021
Reviewed: September 14, 2023
Andrew
NetherlandsThere are no comments available for this review
Stayed in September 2023
Reviewed: September 7, 2023
Jolanda
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: August 22, 2023
Philippa
United KingdomThere are no comments available for this review
Stayed in June 2023
Reviewed: July 28, 2023
Roger
United KingdomThere are no comments available for this review
Stayed in June 2023
Showing 1 - 25
Alpe di Siusi, Italy
Florianópolis, Brazil
Constanţa, Romania
Rome, Italy
Gondorf, Germany
Halle an der Saale, Germany
Lenno, Italy
Spencer, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content