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Reviews of Tiara Château Hôtel Mont Royal Chantilly 5 stars

Allée des Marronniers, Route De Plailly, 60520 La Chapelle-en-Serval, France

#1 of 1 hotels in La Chapelle-en-Serval

Guests' Choice

Review score

Based on 220 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.2

  • Location

    9.1

  • Facilities

    9

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.9

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Showing 1 - 48

  • Reviewed: 26 August 2018

    10
    I totally adore friendliness of staff!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    I totally adore friendliness of staff! Special thanks to the pretty girl on a front desk Sariaka Esnault! She receives us second time around and her warm welcome and positive attitude makes us always feel Tiara Chateau is home away from home, it makes us want to come back as soon as we can Everything is great,starting from morning walks in the forest, lovely food and spacious room with truly gorgeous views, but nothing can beat courtesy and amicability of the personnel

    Stayed in August 2018

  • Reviewed: 5 July 2018

    7.1
    Location although the traffic is horrible in and out of...
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    unprofessional staff. Limited attention after the guests, it takes long time to receive the order. The quality of bed linen is very poor. We spend 5 nights with the kids in 2 rooms and it was wrongly spent 3000 euro. For half of this price one can get much more attention and desire to serve.

    Location although the traffic is horrible in and out of Paris. The distance is only abt 30 kms but it takes between 1 and 2 hours the trip by car. Very nice pool and sundeck areas.

    Stayed in July 2018

  • Reviewed: 24 June 2018

    9.2
    Alice in Wonderland ( don’t miss waking in the forest )
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Spending only one day there. It wasn’t enough

    I loved it so much, that I canceled my trip to Deauville in August and decided to visit Chantilly instead, and of course Mont Royal ll be my choice We received such a warm welcoming , delicious food and really peaceful and quiet atmosphere that we didn’t leave the hotel, so we need to come back to make sightseeing. And this hotel really makes you feel home, staff is very kind ,so helpful and courteous

    Stayed in June 2018

  • Reviewed: 5 November 2017

    7.1
    Good stay, dinner a little expensive, breakfast price extortionate. Everything too $ by a third.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    Room was pretty nice, though at this price I didn't expect smears on the windows leading to the balcony. Breakfast price is extortionate for what is fairly pedestrian fare, nothing extravagant except the price really.

    Overall, great location and stay at the Chateau Mont Royal. Great options for dining in the evening, if not a tad expensive, and we enjoyed the live music. As an aside, their burger was among the best I've ever had, if not the best. Parking was easy and convenient.

    Stayed in October 2017

  • Reviewed: 25 October 2017

    10
    Wanna come back !! All perfect .
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing at all . The WiFi would need an upgrade. Seems it is not working well with iPad...

    Except a few things that are really small details , like WiFi , the rest and the experience were awesome from beginning to end. The staff so customer oriented and permanently willing to make sure you keep a smile on your face , the castle , the location, the proximity to Charles d Gaulle airport. But also the restaurant and the menus . The care they put in every little detail makes that you need to come back . I liked everything and enjoyed every moment . Was a great stay .

    Stayed in October 2017

  • Reviewed: 1 July 2017

    7.5
    Nice, but not a 5 star hotel
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    Not a 5 star hotel. Nobody to pickup luggage at arrival, staff who mixed reservation between the 2 restaurants, delay of the service at the bar: it is fare beyond the service I can see in Asia. Crowded spa before diner.

    location near Chantilly, quiet area in the forest, beautiful building.

    Stayed in June 2017

  • Reviewed: 1 June 2017

    9.6
    Arab splendour in a Royal forest.
    • Business trip
    • Solo traveller
    • Deluxe Room - Forest View
    • Stayed 1 night

    The locked gates with entry button not evident to a right hand drive car.

    The peace and quiet, the total luxury and five star quality. the food was excellent with 2 restaurants, a more casual "Bibliotheque" and a more formal luxury restaurant. Both staff and other guests were very friendly. The staff went out of their way to provide a socket for an electric car to charge overnight. The indoor pool, sauna and fitness rooms were 5 star.

    Stayed in May 2017

  • Reviewed: 19 March 2017

    9.6
    A perfect short stay get away - close to Paris.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The private taxi arranged by the hotel from airport to hotel was fabulous, but, at 140 euros for a 20 minute drive each way ,so it should have been.

    The hotel was faultless - food , comfort , staff all excellent.

    Stayed in March 2017

  • Reviewed: 2 November 2016

    10
    Weekend Break
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    We have visited this hotel on several occasions now and have always been impressed by the level of service, comfort, facilities and fantastic food. It is the perfect location for a visit to Paris which is only a 30 minute drive to the city centre.

    Stayed in October 2016

  • Reviewed: 28 October 2016

    9.2
    Beautiful spa hotel
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Quite pricey especially breakfast which wasn't included in our deal, the €32 each wasn't value for money

    Beautiful hotel set in lovely grounds with a fabulous pool and spa. The hotel has a really personal feel as there aren't that many rooms, staff were very friendly and helpful and we had a really lovely meal in the bar.

    Stayed in October 2016

  • Reviewed: 18 October 2018

    10
    We only stayed one night and I can’t wait to go back.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was amazing. Very expensive room service.

    We only stayed one night and I can’t wait to go back. Unbelievably gorgeous property.

    Stayed in October 2018

  • Reviewed: 30 September 2018

    9.6
    Absolute luxury!
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Felt that the property description implied that it was closer to the airport than it was.

    Absolute luxury!

    Stayed in September 2018

  • Reviewed: 7 September 2018

    9.6
    Top of the top 5 Star hotel.
    • Leisure trip
    • Couple
    • Deluxe Room - Forest View
    • Stayed 1 night
    • Submitted via mobile

    Top of the top 5 Star hotel. Stunning interior, service and food. Perfect !

    Stayed in September 2018

  • Reviewed: 26 July 2018

    8.8
    Laxuary hotel
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Staffs, dinner and breakfast are fantastic. It's good place to keep relax to forget everything.

    Stayed in July 2018

  • Reviewed: 31 May 2018

    10
    An excellent getaway from the city for a 2 night stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    An excellent getaway from the city for a 2 night stay

    Stayed in May 2018

  • Reviewed: 30 April 2018

    10
    Very relaxing, great rooms, restaurants and location.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike.

    Absolutely stunning hotel and location, food was fantastic as were the staff. You won't be disappointed!

    Stayed in April 2018

  • Reviewed: 15 April 2018

    9.6
    This is IT !
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Exqusite Service and Cuisine. Live music, too

    Stayed in April 2018

  • Reviewed: 20 February 2018

    9.2
    A great palace for relaxation
    • Leisure trip
    • Couple
    • Deluxe Room - Forest View
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Very quite

    Stayed in February 2018

  • Reviewed: 27 October 2017

    10
    Trip of a lifetime
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in October 2017

  • Reviewed: 2 October 2017

    10
    Quiet area and very nicr
    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    Quiet area and very nicr

    Stayed in October 2017

  • Reviewed: 29 September 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The Wi-Fi keeps deconnecting, despite informing the reception. No body cared.

    The location

    Stayed in September 2017

  • Reviewed: 29 August 2017

    10
    Wonderful place!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Wonderful place!

    Stayed in August 2017

  • Reviewed: 9 August 2017

    10
    Amazing experience - world class
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    we couldn't fault the location, service, food, staff, room and parking

    A world class 5 star hotel

    Stayed in July 2017

  • Reviewed: 12 June 2017

    9.2
    Breakfast was not value for money, spa maintenance work...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Breakfast was not value for money, spa maintenance work carried out during peak hours, restricting access.

    Stayed in June 2017

  • Reviewed: 30 April 2017

    7.9
    Very agreeable stay in a beautiful setting
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    Very kind staff, good service Beautiful location

    Stayed in April 2017

  • Reviewed: 6 March 2017

    9.6
    Luxurious, superb hotel!
    • Leisure trip
    • Family with young children
    • Executive Suite Forest view
    • Stayed 2 nights

    Luxurious, superb hotel! Top notch service. Far from city, forest around. Ideal for relaxing.

    Stayed in March 2017

  • Reviewed: 8 February 2017

    10
    Super!!!
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Super friendly staff and delicious food and location! Thank you for a lovely stay!

    Stayed in February 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    10
    Peaceful,full of character,welcoming, private .
    • Leisure trip
    • Couple

    Best to get breakfast included in rate as very expensive.Taxis in and out expensive.next time we will hire a car.Gym could do with a view.

    Peaceful,full of character,welcoming, private .We got a terrace on the 2nd floor set above the trees ,view spectacular.Quality of food excellent..20 minutes from the airport.Stunning picturesque hotel

  • Reviewed: 15 January 2016

    9.6
    - Helpful and welcoming nice staff
    • Leisure trip
    • Family with young children

    No life-guard in the swimming pool it 's quiet dangerous for kids.

    - Helpful and welcoming nice staff - Very clean propriety - Excellent French cuisine

  • Reviewed: 30 November 2015

    2.5
    9 out of my 12 meetings got canceled the week before -...
    • Business trip
    • Solo traveller

    9 out of my 12 meetings got canceled the week before - Booking.com tried to re-book for another date or to cancel, however this was not possible for Tiara Château Hôtel Mont Royal Chantilly according to correspondence we received from booking.com...

  • Reviewed: 28 November 2015

    9.2
    Staying in a stunning Chateau in the woods but only a few...
    • Leisure trip
    • Couple

    The food was quite expensive and maybe not worth what you pay in the fine dining restaurant.Beds are small and require better mattresses or mattress topper

    Staying in a stunning Chateau in the woods but only a few minutes from restaurants, shops etc.The Chateau de Chantilly is only 15 minutes away.

  • Reviewed: 18 November 2015

    9.6
    Great location close to the airport.
    • Leisure trip
    • Couple

    Not all staff could speak English and the big dining room was closed on Sunday evening

    Great location close to the airport. Beautifull place to relax and unwind

  • Reviewed: 2 September 2015

    10
    Beuatiful Chateau style hotel north of Paris in Chantilly in...
    • Leisure trip
    • Couple

    No sauna or steam room (only pool and hot tub). Only minor point.

    Beuatiful Chateau style hotel north of Paris in Chantilly in the forest. Excellent and speedy staff, great services and beautiful rooms. Great place to visit and unwind and relax. I would definitely recommend this hotel!

  • Reviewed: 14 July 2015

    7.9
    The overall luxury of the property was outstanding, as were...
    • Leisure trip
    • Family with older children

    While absolutely beautiful, the property is very remote. Everything is a 60 Euro (return) taxi drive away and we did not have a car at our disposal. Also, I don't understand how a hamburger and fries can cost 30 Euro? Good thing the kids wanted take-out pizza for dinner!

    The overall luxury of the property was outstanding, as were the staff. They went out of their way to make sure we felt special, arranging remote taxi pickups for us from Senlis and ordering take-out on our behalf. It was also very convenient to Charles DeGalle.

  • Reviewed: 25 June 2015

    10
    Ended up at this hotel when Eurostar was cancelled and what...
    • Business trip
    • Couple

    Ended up at this hotel when Eurostar was cancelled and what a treat it was! One of the best hotels we've ever stayed in anywhere - and we go all over the world for business. Great staff - lovely rooms, restaurant is wonderful.

  • Reviewed: 14 April 2015

    8.8
    Good: Gorgeous country estate in the picturesque Oise - Pays...
    • Leisure trip
    • Couple

    Bad: Price. However, if money is no object, there is nothing to detract from the experience of staying at the Mont Royal.

    Good: Gorgeous country estate in the picturesque Oise - Pays de France Regional Nature Reserve, extraordinarily helpful staff, superb breakfast, luxurious rooms with forest view, half hour car journey away from Paris centre

  • Reviewed: 2 April 2015

    8.3
    The front reception desk personnel were excellent.
    • Leisure trip
    • Solo traveller

    My second evening I pre-ordered dessert to be served in the bar. It still took 20 minutes after my arrival before I received it.

    The front reception desk personnel were excellent. Very accommodating, professional and helpful.

  • Reviewed: 16 March 2015

    10
    This was our third visit to this Chateau and I wouldn't...
    • Leisure trip
    • Couple

    This was our third visit to this Chateau and I wouldn't consider staying anywhere else when visiting Paris. The city centre is a 30 minute drive away. The hotel itself is located in secluded woodlands with easy access to the picturesque villages of Senlis and Chantilly. The staff are all very friendly and helpful and speak good English. We are huge fans of French cuisine and the meals in this hotel are outstanding. The rooms are spotless and comfortable with lovely views of the countryside from the balcony. If you are visiting Paris but want some peace and quiet, along with a lot more space than the average Parisian Hotel room, this is the perfect choice.

  • Reviewed: 30 January 2016

    4.2
    It was sad to see that the chateaux was all fake.
    • Leisure trip
    • Couple

    It was sad to see that the chateaux was all fake. It was like being in a hotel in Las Vegas. Expensive for nothing. No charm at this hotel.

  • Reviewed: 10 October 2015

    8.3
    The staff were outstanding
    • Leisure trip
    • Couple

    Our car was damaged and it rained all the time

    The staff were outstanding

  • Reviewed: 26 September 2015

    8.8
    Beautiful Hotel , lovely location, BUT you do need a car, as...
    • Leisure trip
    • Couple

    Bed was very hard and uncomfortable.

    Beautiful Hotel , lovely location, BUT you do need a car, as the town is quite a big distance......

  • Reviewed: 26 August 2015

    9.6
    Calmness of the place
    • Leisure trip
    • Couple

    Calmness of the place

  • Reviewed: 20 August 2015

    9.6
    Like the location
    • Leisure trip
    • Family with young children

    Like the location

  • Reviewed: 17 August 2015

    9.2
    It was a charming, beautifully decorated and very calm hotel.
    • Leisure trip
    • Family with young children

    It was a charming, beautifully decorated and very calm hotel. Staff was very helpful and welcoming. The two created fantastic relaxing atmosphere.

  • Reviewed: 5 August 2015

    10
    au top
    • Leisure trip
    • Couple

    au top

  • Reviewed: 28 July 2015

    9.2
    Close to airport.
    • Leisure trip
    • Couple

    The bathrooms floors need a little LOVE and CARE

    Close to airport. Love the bar area and it is a nice place to relax at before the flight next day

  • Reviewed: 7 May 2015

    9.6
    nice hotel/chateau.
    • Leisure trip
    • Couple

    breakfast at 29 euro per person? that is not realistic.

    nice hotel/chateau. friendly staff. good food.

  • Reviewed: 19 April 2015

    7.9
    Service very good.
    • Leisure trip
    • Family with young children

    Outside was a little tatty with broken tiles to the entrance. Spa is just a swimming pool and Bubble pool. No sauna or steam room.

    Service very good.

There are also 23 reviews without text. These impact the overall review score.

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