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Reviews of Comfort Hotel Chelles Marne-La-Vallée 3 stars

6 rue de l'Ormeteau, 77500 Chelles, France

#1 of 6 hotels in Chelles

Guests' Choice

Review score

Based on 493 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.1

  • Location

    7

  • Facilities

    6.9

  • Staff

    7.9

  • Value for money

    7.2

  • Free WiFi

    7.1

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Showing 1 - 51

  • Reviewed: 1 June 2018

    5.4
    Friendly staff
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Too far away from Paris and disneyland, not much transport and nothing to do around the area. Breakfast was expensive for what you got

    Friendly staff

    Stayed in June 2018

  • Reviewed: 14 February 2018

    3.3
    Just about functional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No heating, hot water ran out mid shower. Room and beds tiny. Hair all over bathroom floor. No manned reception in evening or morning.

    Kettle and hair drier in room.

    Stayed in February 2018

  • Reviewed: 14 November 2017

    7.1
    Pleasant but facilities need improvement
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    The beds were very very small and uncomfortable and reception was limited to access only during certain times

    The staff was amazing but unfortunately no wi-fi was provided and all we could watch was French tv, not great if u don't speak French 😂 the beds were smaller than single beds and not the most comfortable

    Stayed in November 2017

  • Reviewed: 4 August 2017

    6.7
    Comfotable enough but could have been bbetter.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights

    Not having air conditioning in the room, which was small, made sleeping difficult, Unfortunatly, I was ill the whole week and the heat that week made it difficult.

    Beds were comfy and breakfast was usually good.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    7.1
    Decent hotel for a short trip
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No room bar was available. Window couldn't be open partially. No lift.

    Location, 25 km away from Disneyland. Easy to access location. Staff is good.

    Stayed in July 2017

  • Reviewed: 25 June 2017

    7.9
    A Good Value
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    What I didn't like was the room was too hot. I did have a fan that helped but being part of a large brand I would think AC Would be provided.

    The front desk gentleman was a true professional. Extremely helpful and kind. Always went out of his way to be helpful

    Stayed in June 2017

  • Reviewed: 2 May 2017

    7.9
    You can't get a beer after 8pm as it closed (as they...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    You can't get a beer after 8pm as it closed (as they have no so-called bar you get it from reception ) and there is no bars near by so if you want to have a beer in the evening you have to go to the supermarket pick up some beers or wine and taken to your room, when you book this hotel it clearly states that there is a bar

    Stayed in April 2017

  • Reviewed: 5 January 2017

    3.3
    Good shower
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    The bed linen was blood stained. The room was cold and heating not sufficient for the room size. Dirty floors and found previous visitors belongings under bed. Windows were mouldy. Limited selection for breakfast.

    Good shower

    Stayed in December 2016

  • Reviewed: 3 November 2016

    7.9
    Perfect for a couple of nights to drive to Disney.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights

    Perfect for a couple of nights to drive to Disney. Very comfy beds after a long day and good family room for a short stay. Breakfast very sufficient and good coffee!

    Stayed in October 2016

  • Reviewed: 1 November 2016

    7.9
    Cheap and cheerful
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    It was a little dated and no facilities open as the hotel.was very quiet despite the website saying when I booked only a few rooms left

    It was further away than I expected and the hotel was basic and dated. Staff very friendly

    Stayed in October 2016

  • Reviewed: 14 July 2018

    9.6
    After from WiFi and restaurants every other things is...
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    No late restaurant and WiFi is not too good

    After from WiFi and restaurants every other things is perfect.

    Stayed in July 2018

  • Reviewed: 24 June 2018

    8.3
    The receptionist was very helpful.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The receptionist was very helpful.

    Stayed in May 2018

  • Reviewed: 24 June 2018

    7.5
    Staff were very friendly nd accomodating
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Staff were very friendly nd accomodating

    Stayed in June 2018

  • Reviewed: 1 June 2018

    3.3
    Never here again
    • Business trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No A/C. HOTEL is old and dirty

    Personal ok.

    Stayed in June 2018

  • Reviewed: 28 May 2018

    5.0
    Hotel old and run down
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Hotel old and run down

    Stayed in May 2018

  • Reviewed: 24 January 2018

    8.8
    Great value, not too far from Villepinte and made it a very good value stay. Plenty of free parking
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    For some reason there was a smell of tobacco in the bathroom

    Very comfy bed, warm room on a cold night in January

    Stayed in January 2018

  • Reviewed: 28 October 2017

    4.2
    not worth the money at all.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The room is so tight for 3 people. No lift on site.

    The room is clean.

    Stayed in October 2017

  • Reviewed: 27 October 2017

    2.9
    Nothink
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothink

    Stayed in October 2017

  • Reviewed: 18 September 2017

    10
    It lived up to it's name!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    A lift to first floor, was tricky carrying up suitcases.

    Lovely clean room. Great Chinese buffet next door. Close to eurodisney.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    9.6
    suoerb location
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    breakfast did not appear value for money

    ease of access to paris and disney

    Stayed in August 2017

  • Reviewed: 22 August 2017

    6.3
    Interconnected rooms
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Poor breakfast and expensive. Location a long walk from town

    Interconnected rooms

    Stayed in July 2017

  • Reviewed: 18 August 2017

    2.9
    I dan a big mistake my
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Dervis nuting to like:((

    I dan a big mistake my advice to you don't do same mistake

    Stayed in August 2017

  • Reviewed: 15 March 2017

    2.5
    Not safe
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not safe

    Stayed in March 2017

  • Reviewed: 11 August 2016

    5.0
    Basic but fair
    • Leisure trip
    • Family with older children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast poor Not as close to Disneyland as perhaps suggested.

    Helpful

    Stayed in August 2016

  • Reviewed: 4 August 2016

    7.9
    All the staff were very friendly and helpful, thank you :-)
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Would be good to have a restaurant

    All the staff were very friendly and helpful, thank you :-)

    Stayed in August 2016

  • Reviewed: 1 August 2016

    7.1
    Great location hotel needs updating
    • Leisure trip
    • Family with older children
    • Quadruple Room
    • Stayed 7 nights
    • Submitted via mobile

    Air conditioning Lift

    Location cleaning done everyday Free parking a bonus

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 April 2016

    4.6
    The beds
    • Leisure trip
    • Family with older children

    It was far from Disney, yet sales it self as a Disney hotel - in the web said their is a chattel 15 min drive- the chattel apparently costs 50 euro each direction!! - takes 27 min!! cheaper to rent a car!! In the room for 3 was no space to even open a suitcase. After 2 people run out of hot water

    The beds

  • Reviewed: 15 October 2015

    7.9
    When I made for a hotel at Rossy with Airport Shuttle...
    • Leisure trip
    • Solo traveller

    No Airport Shuttle service available in this hot

    When I made for a hotel at Rossy with Airport Shuttle service, this hotel popped up Alas, there is no Airport Shuttle service available. I had to arrange for a taxi that cost me 40 Euro to the CDG Airport.

  • Reviewed: 15 October 2015

    6.3
    - parking place
    • Business trip
    • Family with older children

    We were looking for a cheap hotel near Parc d'Exposition so it was a good choice. But the traffic towards the hotel in the morning and in the evening was very very crowded, we had 20km to make in 1-1.30h. - no breakfast, only catering and extra cost - small rooms - personnel doesn't speak good English

    - parking place - good location in Chelles - quiet street - good wi-fi connection

  • Reviewed: 5 September 2015

    10
    The front desk staff were very pleasant and extremely...
    • Leisure trip
    • Family with young children

    Can't really say anything negative apart from if you didn't wanna drive it was a bit of a trek to main town

    The front desk staff were very pleasant and extremely helpful giving us directions to our destinations.

  • Reviewed: 8 August 2015

    9.2
    The staff wwere friendly and very helpful.
    • Leisure trip
    • Family with older children

    All good

    The staff wwere friendly and very helpful. We had car problem and they got us started and directed to garage assistance. Location was quite good for Paris and Disney. There was a local supermarket for supplies. Short trip by car to station to access Paris. Recommend you have a car for this hotel.

  • Reviewed: 7 July 2015

    8.3
    An easy 30 minute drive from Disneyland.
    • Leisure trip
    • Family with older children

    No air conditioning ( but fan was provided). Too noisy outside to have window open.

    An easy 30 minute drive from Disneyland. English speaking staff who were very friendly & willing to help. Very clean. Ideal sized room with very comfortable bed and a great shower. Excellent continental breakfast buffet.

  • Reviewed: 30 June 2015

    5.8
    Nice staff, clean rooms
    • Leisure trip
    • Group

    The hotel is far from everything especially if you're using public transport. You expect in a hotel that the staff speak at least some English given they deal with lots of tourists but it was hard to get directions from them.

    Nice staff, clean rooms

  • Reviewed: 18 May 2015

    6.3
    Room was comfortable and clean.
    • Leisure trip
    • Family with older children

    Check in machine didn't work - a reluctant staff member eventually came down to fix it so we could get into our rooms. We were left waiting 10 mins in the cold with tired kids waiting for him to come down. In the morning we got to breakfast on time to discover the same staff member was running half an hour late which made us late for our day, For the price of the breakfast we expected more than the sub standard selection they had on offer.

    Room was comfortable and clean. Appreciated the tea and coffee.

  • Reviewed: 8 April 2015

    7.1
    The bedrooms are very spacious, clean and the bed is amazing.
    • Leisure trip
    • Family with young children

    My sat nav couldn't find this hotel, my phone as well...the street is inexistent in the map. I spent around 4 hours driving up and down To find it miraculously. They say its a new industrial state but you have to be lucky to get there. And very, very patient ! Forget about the playground for your kids, its an old broken slice/sling that can hurt your kids.

    The bedrooms are very spacious, clean and the bed is amazing. Breakfast is good, staff are nice and friendly but difficult to communicate in english, althout they try hard

  • Reviewed: 3 January 2015

    8.8
    Rooms are essential but clean.
    • Leisure trip
    • Family with older children

    No safe box in the room but the staff is very nice. Ask for keeping values in their office!

    Rooms are essential but clean. Free wifi and parking. Lovely small village with excelen bistrots at 20 mins drive from Disneyland.

  • Reviewed: 12 May 2016

    5.8
    Automatic key dispenser, breakfast
    • Leisure trip
    • Family with young children

    No elevator, thin walls, vacuuming at 8 am next door

    Automatic key dispenser, breakfast

  • Reviewed: 29 March 2016

    7.9
    Ok
    • Family with older children

    Ok

  • Reviewed: 7 December 2015

    5.0
    Staff very kindly
    • Business trip
    • Group

    service and cleaning

    Staff very kindly

  • Reviewed: 11 October 2015

    8.3
    The staff was very helpful.
    • Leisure trip
    • Couple

    Breakfast should be updated! Too many packeted items.

    The staff was very helpful.

  • Reviewed: 20 September 2015

    7.5
    Etablissement correct qualite/prix.
    • Leisure trip
    • Family with young children

    Etablissement correct qualite/prix.

  • Reviewed: 17 September 2015

    8.8
    The management and staff were extremely helpful and gracious.
    • Leisure trip
    • Couple

    The management and staff were extremely helpful and gracious.

  • Reviewed: 1 September 2015

    5.0
    Quiet location.
    • Leisure trip
    • Family with young children

    Dated decor, not as bright as pictures shown. No atmosphere.

    Quiet location. 20 mins to Disneyland

  • Reviewed: 8 August 2015

    5.5
    Staff
    • Leisure trip
    • Family with older children

    Dont have lift

    Staff

  • Reviewed: 9 July 2015

    7.5
    Clean, customer service, and value for money.
    • Group

    Clean, customer service, and value for money..

  • Reviewed: 6 July 2015

    9.2
    In a convenient position for us.
    • Leisure trip
    • Couple

    No dislikes

    In a convenient position for us.

  • Reviewed: 5 July 2015

    2.9
    Nothing
    • Business trip
    • Couple

    Everything; this is not a three star hotel.

    Nothing

  • Reviewed: 3 June 2015

    7.0
    Location is away from the hustle bustle of city.
    • Leisure trip
    • Family with young children

    small room, property built 20 years ago..drinking tap water...etc.

    Location is away from the hustle bustle of city. nice. hotel is clean and nice.

  • Reviewed: 28 April 2015

    9.2
    Ease of checking in, staff were friendly and helpful
    • Leisure trip
    • Couple

    Breakfast good but a little pricey

    Ease of checking in, staff were friendly and helpful

  • Reviewed: 12 April 2015

    7.5
    No problems got in early hassle free
    • Leisure trip
    • Couple

    Nothing all went well

    No problems got in early hassle free

  • Reviewed: 10 April 2015

    7.1
    Location for Paris + Disney
    • Leisure trip
    • Family with young children

    Breakfast basic + works out expensive for a family at 9 eu per head

    Location for Paris + Disney

There are also 24 reviews without text. These impact the overall review score.

Showing 1 - 51

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