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Reviews of Hôtel Croix des Bretons 3 stars

7 rue Marie Saint Frai, 65100 Lourdes, France

#49 of 84 hotels in Lourdes

Guests' Choice

Review score

Based on 210 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.5

  • Location

    9

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    8

  • Free WiFi

    7.8

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Showing 1 - 46

  • Reviewed: 11 September 2018

    6.7
    There was no hot water on our 1st day and hair dryer stopped...
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    This is my 2nd time staying in this hotel . First time was just by myself, double room, it was big and new . I’ve chosen this hotel again not only for the location but also for the excellent room I had before .This time , the room I got was good for 3 persons. Room 102. The toilet and shower are separate. Toilet has no sink. If u pee , you have to go to the shower area to wash your hand or wait if someone is using it. One of the bed was just 1 meter away from the door of the toilet . On our 3rd day, we weren’t given toiletries like soap , tissues and even cups. And didn’t even hover the room.

    There was no hot water on our 1st day and hair dryer stopped working . Informed management around 6am, fair play to the night duty receptionist that tried hard to explain to us in English ‘cuz we were using Google translator. Issues were resolved on that morning . For the night bar tender ,always pleasant with all the customers, thank you for giving me hot water every night .

    Stayed in September 2018

  • Reviewed: 24 July 2018

    6.7
    The hotel is clean safe and comfortable. Good location. Easy to access . Friendly staff.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    I booked a single room the toilet had some horrible smell coming in constantly. The room had no view what so ever .

    The hotels location is close to the airport 20 minutes in a taxi. Coast about 35 Euro. The staffs are friendly English speaking. Willing to help anytime .

    Stayed in July 2018

  • Reviewed: 3 June 2018

    9.2
    Good that you can choose to have breakfast or not for €7.
    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 6 nights
    • Submitted via mobile

    The only negative I have is that we stayed in one of the rooms overlooking the outside area and the lights were quite dim and not strong enough. But that’s my only criticism

    Good that you can choose to have breakfast or not for €7. Clean, towels changed and bed made daily. Perfect location

    Stayed in June 2018

  • Reviewed: 19 May 2018

    9.2
    Best hotel for a limited budget at Lourdes.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The lightening of the room could be better.

    Besides the location, which is simply perfect, the highlight is the hotel staff, particularly Kimberly, Sabine and Nicolle. They were extremely nice and attentive to all my requests and went above and beyond.

    Stayed in May 2018

  • Reviewed: 6 June 2017

    8.3
    Good location & very clean
    • Group
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    Most of the staff didn't speak English so booking a taxi and ordering breakfast was difficult and very frustrating! Rooms were clean but it was hard to walk around the bottom of the bed as it was too close to the wall to walk without going sideways. Small rooms Not much to fault but these are just little things that were annoying

    Great location, lovely clean rooms with fresh toiletries every day and clean towels. Double rooms have a lovely balcony. We paid €7 a day for breakfast which was great but nothing to rave about. Bar not as expensive as the coffe shops, nice lounge area to play cards with friends, good lift too QUIET LOCATION

    Stayed in June 2017

  • Reviewed: 5 October 2016

    7.5
    Your hotel billed my credit card twice. Kindly verify and make necessary action, thanks.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The hotel billed my credit card twice. Upon reaching my home country and receiving my credit card statement a few weeks after, I was surprised to see 2 charges by the same hotel. How is it possible for a hotel like this to not know that they swiped my credit card twice? I called the hotel a couple of times longdistance and unfortunately, the person on the other end do not speak my language, English. On my 5th attempt, someone who spoke little English answered and suggested that i email the hotel. May i request that this billing issue be settled immediately so that your hotel's credibility will not be affected. Imagine if all your guests had the same issue and some didn't bother to check their credit card statement to dispute the unauthorized charges. I sincerely trust that this is just a system error and an honest mistake. This is the first time that I have been erroneously billed twice through credit card. The hotel facilities are ok but with the double billing problem, I do not recommend anyone to stay here. Sorry.

    it was near the sanctuary.

    Stayed in September 2016

  • Reviewed: 21 August 2018

    9.2
    Everything ok.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    In Lourdes restaurants are crap. If you go as a tourist for holidays I wouldn't spend more than a night.

    Everything was OK. Fair.

    Stayed in August 2018

  • Reviewed: 31 May 2018

    10
    Excellent property with friendly staff and clean rooms.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent property with friendly staff and clean rooms. Close to the grotto and the rest of Lourdes

    Stayed in May 2018

  • Reviewed: 12 May 2018

    7.9
    Location
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Noisy at night

    Location

    Stayed in May 2018

  • Reviewed: 12 May 2018

    9.5
    The staffs were nice and helpful.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The lighting was too dim for my husband who has low vision

    The staffs were nice and helpful. The hotel was very close to the Grotto.

    Stayed in May 2018

  • Reviewed: 10 October 2017

    8.3
    Need to improve bed.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Need to improve bed.

    Stayed in September 2017

  • Reviewed: 17 September 2017

    5.0
    Location was great. Parking was a half mile away and don't pay 7.50 eu for a breakfast that was bad.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was pathetic. Canned fruit. Processed meat and cheese along with stale bread.

    Stayed in September 2017

  • Reviewed: 2 July 2017

    8.3
    Close to the santuary
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom, night stand and windows were dusty

    Close to the santuary

    Stayed in July 2017

  • Reviewed: 25 June 2017

    8.8
    Friendly and very helpful staff.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly and very helpful staff. Great location.

    Stayed in May 2017

  • Reviewed: 24 June 2017

    6.7
    Staff was very friendly and helpful.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are poorly ventilated. Extremely hot.

    Staff was very friendly and helpful. Location is close to amenities.

    Stayed in June 2017

  • Reviewed: 15 June 2017

    8.3
    Good value hotel, but Lourdes is awfull.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Free parking 10 min walk away and room very small.

    Staff very helpful and place is clean, although the rooms are a little dated.

    Stayed in June 2017

  • Reviewed: 3 June 2017

    8.3
    It was a nice place
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The toilet n bath are separate

    The location

    Stayed in June 2017

  • Reviewed: 23 May 2017

    5.8
    Excellent Location but smelly and noisy !
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    The room was very noisy, breakfast was EXTRA poor, and there is a funny smell in the hotel. The rooms are small too.

    The location

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 November 2015

    8.8
    The staff especially Valerie of Front Desk was simply...
    • Leisure trip
    • Family with older children

    Maybe a more thorough cleaning of the floor of the room.

    The staff especially Valerie of Front Desk was simply awesome! She bent over backwards in assisting us from day one , wheel chair for my 82 year old mom and in getting to our next destination the safest, fastest and cheapest way possible . She used her personal time and even advanced money to purchase our train tickets to Toulouse. -Hotel is perfectly located for our purpose -- walking distance to the Grotto, good eats and souvenir shops and yet not in the middle of it, safe and quite ...

  • Reviewed: 14 October 2015

    9.6
    It's a hide gem in one of Lourdes allies.
    • Leisure trip
    • Couple

    It's a hide gem in one of Lourdes allies. Staff were very helpful and friendly. Room is clean and sufficient for pilgrims. 5-7 minutes walk to the Shrine through St. Joseph entrance.

  • Reviewed: 18 September 2015

    8.8
    Comfortable room, friendly and helpful staff, really close...
    • Leisure trip
    • Couple

    Breakfast is normal at best for an additional price and nothing much to write home about, but everything else is pretty fine about the place.

    Comfortable room, friendly and helpful staff, really close to the sanctuary and the icing, 2 bathrooms in the room. Definitely worth it.

  • Reviewed: 5 September 2015

    8.3
    Please see smiles above.
    • Solo traveller

    Only two complaints: no air conditioning in bedroom and no comfortable chair in bedroom.

    Please see smiles above. GREAT location, friendly and helpful staff, very reasonably priced.

  • Reviewed: 26 August 2015

    8.8
    Great location, friendly staff, lift, cleanliness , spacious...
    • Family with older children

    Dark rooms, rooms not air conditioned with tiny windows, couldn't let outside air in to the room especially during hot summer days.

    Great location, friendly staff, lift, cleanliness , spacious bathrooms with good shower

  • Reviewed: 4 August 2015

    9.6
    Room was very nice.
    • Leisure trip
    • Solo traveller

    The breakfast was not worth the money. I'd recommend simply booking the room only and getting breakfast elsewhere. There are plenty cafes and patisseries that offer far better value for money.

    Room was very nice. The bathroom in particular was great - best bathroom I've ever had in Lourdes. The wifi was fab, as good as at home.

  • Reviewed: 26 July 2015

    7.5
    Close to the Sanctuary.
    • Leisure trip
    • Couple

    Close to the Sanctuary. Good restaurants close by. Bus connection was good to train station. Front desk staff very helpful and cheerful,especially Valerie.

  • Reviewed: 19 June 2015

    9.6
    The room was clean & big.
    • Leisure trip
    • Couple

    The room & building are a little older. We had several tour bus groups there on the day we were there so quite busy. Breakfast could offer a few more options like fresh fruit.

    The room was clean & big. The shower was very nice. Everything worked in the room. The location is fantastic to the main church & Grotto. The staff are very helpful. WiFi was fast and always working.

  • Reviewed: 22 May 2016

    8.3
    The hotel is nice hotel, good location, close to everything...
    • Leisure trip
    • Family with older children

    Only the drunk people voice during late night time

    The hotel is nice hotel, good location, close to everything in Lourdes,

  • Reviewed: 20 October 2015

    7.5
    When a problem arose they handled it very well
    • Solo traveller

    When a problem arose they handled it very well

  • Reviewed: 1 October 2015

    8.8
    Valerie, the wonderful lady at the reception, thank you so...
    • Solo traveller

    Valerie, the wonderful lady at the reception, thank you so much for sharing your time with mum dad uncle aunt and myself

  • Reviewed: 14 September 2015

    9.2
    It was close to the Sanctuary, restaurants and nearby sights.
    • Leisure trip
    • Couple

    Air conditioning

    It was close to the Sanctuary, restaurants and nearby sights.

  • Reviewed: 1 September 2015

    9.6
    Bedrooms modern and comfortable
    • Leisure trip
    • Couple

    No tea/coffee making facilities in the rooms. Only continental breakfast available

    Bedrooms modern and comfortable Staff very friendly

  • Reviewed: 31 August 2015

    7.9
    Super location to the Grotto!
    • Leisure trip
    • Solo traveller

    Hoter than heck! Understand no A/C. But you'd think they would at least offer fans.

    Super location to the Grotto!

  • Reviewed: 27 August 2015

    4.6
    It's in the vinicity of grotto .
    • Leisure trip
    • Family with older children

    No choice of breakfast and no beverage in room. There was long hair In shower and on bed.

    It's in the vinicity of grotto .

  • Reviewed: 23 August 2015

    9.2
    Location
    • Leisure trip
    • Couple

    The same menu of Breakfast daily

    Location

  • Reviewed: 23 August 2015

    7.9
    Cleanliness, facilities and accommodating staff.
    • Leisure trip
    • Group

    Cleanliness, facilities and accommodating staff. Location was also good but didnt shut out the noise from the streets

  • Reviewed: 13 August 2015

    7.9
    Location and helpful staff
    • Couple

    Location and helpful staff

  • Reviewed: 9 August 2015

    9.2
    Friendly staff
    • Leisure trip
    • Couple

    Everything OK

    Friendly staff Resolved problems very quickly and efficiently Food good Clean Excellent location for what we required

  • Reviewed: 8 August 2015

    7.5
    near to grotto
    • Leisure trip
    • Couple

    rooms not soundproof

    near to grotto

  • Reviewed: 2 August 2015

    8.3
    The friendliness of staff
    • Group

    Only bbc world news channel in English, would have liked another channel but not a big deal

    The friendliness of staff

  • Reviewed: 28 July 2015

    6.3
    Near to church
    • Family with young children

    No ventilation

    Near to church

  • Reviewed: 14 June 2015

    8.8
    Location the staff espacialy madame sabine she's so kind...
    • Couple

    Location the staff espacialy madame sabine she's so kind room and toilet very clean

  • Reviewed: 9 June 2015

    10
    Chapel for prayer, staff pleasant and helpful, clean,...
    • Leisure trip
    • Group

    none

    Chapel for prayer, staff pleasant and helpful, clean, location, close to santuary, all well.

  • Reviewed: 5 June 2015

    8.3
    2 bathrooms, location near Grotto, staff also very friendly
    • Leisure trip
    • Group

    none

    2 bathrooms, location near Grotto, staff also very friendly

  • Reviewed: 31 May 2015

    6.7
    Great location - very comfortable bed - good parking - free...
    • Leisure trip
    • Couple

    Tired and untidy on the outside. Expensive breakfast and awful coffee

    Great location - very comfortable bed - good parking - free wi-fi

  • Reviewed: 31 May 2015

    10
    Everything.
    • Leisure trip
    • Group

    Everything. One drawback. Shower bit small, but did not impact on stay at all.

  • Reviewed: 3 May 2015

    9.6
    L'emplacement, la propreté et la déco
    • Leisure trip
    • Solo traveller

    Ma chambre sur la cour intérieure : bruit de machinerie (mais je n'ai payé que 40 euros la nuit)

    L'emplacement, la propreté et la déco

There are also 14 reviews without text. These impact the overall review score.

Showing 1 - 46

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