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Reviews of Contact Hôtel de la Gare et son restaurant Côte à Côte

18 Avenue de la République, 71400 Autun, France

#2 of 6 hotels in Autun

Guests' Choice

Review Score

Based on 26 hotel reviews

7.9

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.7

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    8.3

  • Value for money

    8.0

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 13, 2025

    8.0
    A comfortable stay spoilt by a staff member.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The arrangement was odd - nobody at the hotel itself and had to pick up the key at a particular time from the hotel next door. The breakfast was good but completely spoilt by a very rude male staff member. Didn’t have breakfast there after the first day!

    Room was sufficient and clean.

    Stayed in August 2025

  • Reviewed: January 21, 2024

    8.0
    Nice evening in a lovely unpretentious town
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn't work out how to control the heating system so were rather cold....

    Very clean and comfortable. Nice decoration. Very helpful and courteous staff Ample parking.

    Stayed in January 2024

  • Reviewed: October 6, 2023

    9.0
    Clean, comfortable room
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    No staff on site

    Clean

    Stayed in September 2023

  • Reviewed: September 25, 2023

    7.0
    Good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    small room, quite basic amenities. no hotel bar

    good location near the statin (but quite a walk up the hill to get to the cathedral) free parking near by, comfortable bed. nice restaurant in the hotel next to it (where also the reception can be found).

    Stayed in September 2023

  • Reviewed: August 28, 2023

    9.0
    Clean, comfortable and convenient
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Check in time is very late. If you want to arrive before 5pm they charge 20% more - this was not very clear when I booked. Hotel sent me a message about that only after the booking was completed. When I complained, they have offered to cancel the reservation without extra fees (I think this was an honest action and a positive point for them!)

    Big room, convenient parking, close to the train station. I've been in a room for people with handicap on the ground floor, and I can tell there was plenty of space (including a big bathroom with no barriers for wheelchair from door to shower).

    Stayed in August 2023

  • Reviewed: July 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Minor points: 1. shower was a wet room, but floor did not slope properly so some water ran towards toilet. 2. Curtains left a gap at side.

    Large, spacious bedroom and bathroom

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    Nice hotel, good choice for a short stay.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    It takes getting used to go to another hotel with your questions and for checking in and out. It’s not that I didn’t like it, it felt odd.

    Spacious room, good bed.

    Stayed in July 2023

  • Reviewed: July 2, 2023

    7.0
    Ok for a night
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Easy access, a walk away from town center

    Stayed in April 2023

  • Reviewed: June 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    De ligging is prima, kamer was ruim.

    Stayed in June 2023

  • Reviewed: October 8, 2022

    7.0
    Good room - but no service
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights

    Sunday, the hotel was locked, there was no reception and the first hotline was not staffed. The second number worked but the guy couldn't speak any English and was extremely unfriendly. I'm still waiting for a promised callback (catastrophe). The same at breakfast - the guy from the coffee bar was so demotivated and didn't even removed to his second AirPod. The only bright spot was the girl at the check-out. nice and friendly

    Stayed in October 2022

  • Reviewed: September 29, 2024

    5.0
    Fine, but would explore other options if you can.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    We were given an accessible room which is not really the vibe for our honeymoon (stated in the booking). The room air conditioner was also not great and didn't work very well. The room was positioned at the entry so very loud when other guests go past and even had a few other guests try and enter (3 times). The check in staff were quite rude (despite our best efforts given language barriers). Parking was not mentioned so we ended up just parking on the street.

    Hotel was clean and room size was large.

    Stayed in September 2024

  • Reviewed: September 1, 2024

    5.0
    Not given what we reserved on booking.com
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We were not given what we'd booked, which was an accessible unit on the ground floor. What we were given was an ordinary one on the first floor. Staff at reception spoke no English so it was impossible to discuss anything with them as our French is not fluent and the person with whom we were dealing was too busy. There was a lift, a very strange one, but it got us up. However, there is no way a wheelchair could have been used in the unit as for a start there was not enough space and there was a step up into the bathroom, then into the shower. Luckily we didn't need one. The bathroom light came on automatically with movement, which was a nuisance. The door to the shower wouldn't close properly so some water ended up on the floor. One of the cleaners tried to fix it but after that the door would only open inwards so there wasn't any room inside the shower. It probably needs rehanging. Our television remote had no cover for the batteries. Parking is behind the other hotel, off the busy street between the two hotels. On our first night the under cover section was full of motorcycles and there was room for one car. There were just vehicles the second night, but most vehicles are out in the open. There seems to be room for 5-6 vehicles. There is said to be parking outside the old railway station but there are usually not many spaces available.

    This arrangement is actually two hotels with a busy street separating them. The other hotel is where all the reception work takes place. The cleaning staff were pleasant and cheerful. They spoke no English but did their best to help. As everything was done from the other hotel it was good to have the security given by the fact that a code was necessary to enter our building.

    Stayed in August 2024

  • Reviewed: May 24, 2024

    5.0
    Not a hotel - just rooms with an entry code. Avoid!
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    The description implies there is a restaurant. There isn’t- the restaurant is in a different hotel next door and it was closed. There was no one to let me in when I arrived Sunday evening- just a text with an entry code. I could not find the WiFi code and there was no one to ask. The description suggests this is a proper hotel with staff and a restaurant. It isn’t. It is basically an up market doss house. When I texted a question to the number on a card at the so-called “reception” I got no reply. The phone provided at “reception did not work”. I will avoid “Contact” hotels in future. There is no contact!

    Breakfast was good and the room was very clean

    Stayed in May 2024

  • Reviewed: March 9, 2024

    2.0
    It was there!
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The size of the room was one up from a Japanese sleeping pod✖️ Not enough storage, wardrobes, etc, even using the window sills ✖️ For two people, it is best to work out a plan on how to move around the room without bumping into each other ✖️ Postage stamp size towels ✖️ Using the shower was a challenge, and it was best to adopt a dance where the hands and arms are elevated above the head to keep the lights in the shower room on✖️ Know shelves in the shower cubicle, so everything is placed on the floor ✖️ Sitting on the toilet is a challenge to not get your left leg jammed under the wash-hand basin unit✖️ Free standing oil filled electric plug-in radiator for heating ✖️ Stairs were dirty ✖️ If this was your first experience with hotels, I doubt you would try again ✖️

    The hotel was there! ✔️ The staff were efficient and helpful. ✔️ The water was hot✔️ The lights worked ✔️ There was a bed✔️

    Stayed in March 2024

  • Reviewed: January 9, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel closed. Could not get access. Had to book into another hotel. Very very disappointed.

    Stayed in January 2023

  • Reviewed: December 11, 2022

    5.0
    would not recommend this hotel.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    strange set-up, no actual staff on sit.e Inconvenient arrival hours, no hooks in rooms.

    location

    Stayed in December 2022

  • Reviewed: March 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: June 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: June 11, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: April 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: July 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: June 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: April 26, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: November 10, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

Showing 1 - 25

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