100 bd hebert, Sillon, 35400 Saint Malo, France
#29 of 68 hotels in Saint Malo
Guests' ChoiceBased on 114 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.2
Facilities
8.4
Staff
8.9
Value for money
7.4
Free WiFi
8.4
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End of dialog contentReviewed: 7 January 2024
Fabien
FranceIt’s the first time am staying on The emerald side.The rooms on that side are very small and very badly sound proofed. It’s so badly sound proofed we could hear people walking up down the hall way or knocking on doors. The very loud vacuuming and loud speaking cleaning lady didn’t help things. Being woken like that isn’t pleasant ! Could you please sound proof them better, it felt like the walls were made out of cardboard. We’re light sleepers, that was a nightmare. And please tell the cleaners not to speak at the top of their voices considering the bad sound proofing. Also please revise the spa opening hours, being unable to swim or use the spa after 7pm is ridiculous especially if you arrive late and just want to unwind after a long drive. The bar. the sandwich was soggy and 🫤 meh. Quite disappointing .It’s really a shame considering how good cap horn is. That menu needs to change.
This isn’t my first stay at this hotel, we go there frequently, it’s conveniently located and I like the spa. The restaurant new years dinner was an experience, really enjoyed the wine. The Lobby staff were very friendly and attentive and very polite. Very little waiting too.
Stayed in January 2024
Reviewed: 24 November 2023
Kay9992
ItalyNot up to 5 star standard. Spa area was messy. Staff not friendly nor professionnel
Stayed in November 2023
Reviewed: 11 November 2023
Susan
United KingdomBreakfast. It was difficult to get a breakfast that was not the full breakfast which I did not want. I wanted only muesli, yoghurt, fruit, milk and a green tea. Virtually impossible unless I took the full 29euro breakfast on offer.
Room was very comfortable.
Stayed in October 2023
Reviewed: 2 October 2023
Simon
United KingdomThe Spa facilities and service,
Stayed in September 2023
Reviewed: 14 September 2023
Liliane
BelgiumThe room was small. I would expect a better customer service for a 5 stars restaurant. Their main restaurant it seems the staff is overwhelmed. It took them ages to bring our food. As for room service I called and they were too busy to take my order and called back only 40 minutes after.
Close to the sea. The breakfast is great. Good spa services.
Stayed in August 2023
Reviewed: 10 September 2023
Karen
FranceClose to beach
Lovely staff
Stayed in September 2023
Reviewed: 10 September 2023
Roni
Switzerlandthe pool is indoor and does not have a lot of sitting area around it.
the location in front of the sea. large thermal Center.
Stayed in September 2023
Reviewed: 7 August 2023
Zhang
United StatesThe room is really old
The faculty are nice
Stayed in August 2023
Reviewed: 6 August 2023
Emin
TurkeyRoom smells bad , smells humidity:(
Stayed in June 2023
Reviewed: 3 August 2023
Kitty
United KingdomThe food could have been better
Stayed in August 2023
Reviewed: 22 June 2023
William
United KingdomThe only downside that we could think of was the complete lack of food options for kids between 6 and 7pm!
Beachfront, great views, free on-street parking, amazing spa, excellent food, comfortable bed and lovely room.
Stayed in June 2023
Reviewed: 3 January 2023
Enrica
Francea small problem with the bath tub was not fixed despite two calls but probably the festive time did not allow a better intervention.
great hotel and super nice staff, great spa facilities and amazing location.
Stayed in January 2023
Reviewed: 11 December 2022
Nicholas
United KingdomBreakfast buffet could be better
Des Thermes
Stayed in December 2022
Reviewed: 8 December 2022
Brian
United KingdomNothing
The staff were so welcoming and the hotel itself was beautiful. The food in the restaurant was exceptional.
Stayed in December 2022
Reviewed: 5 December 2022
Andrew
United KingdomIt's a long walk to St. Malo walled town especially when the wind is cold !
The helpful service given by such friendly staff. The quality of the food in the restaurant. The exceptional service and general quality in the bar. A great swimming pool. The comfort of the bed and room cleanliness.
Stayed in December 2022
Reviewed: 4 October 2022
Angela
Jerseynot very informative at reception
cleanliness
Stayed in September 2022
Reviewed: 29 September 2022
Diane
United StatesStaff a desk a little standoffish. We don't speak French so that could be the issue. They did serve us well.
Our room was not large but adequate for us. We had a great seaview. Breakfast was very good. Many selections. Great service at the bar.
Stayed in July 2022
Reviewed: 20 September 2022
Emma
Guernseynothing
close proximity to the walls, parking and being right on the beach
Stayed in September 2022
Reviewed: 9 September 2022
James
United Statesexcellent restaurants nice staff great views
Stayed in August 2022
Reviewed: 7 September 2022
Beverley
United Kingdomtowels were tired and inside view from the balcony could be made better
classy
Stayed in September 2022
Reviewed: 25 August 2022
Paul
United Kingdomthe service in the restaurant
the view
Stayed in July 2022
Reviewed: 24 August 2022
Timothy
United KingdomPerhaps more choices on Al a carte menu
Multi choice very good
Stayed in August 2022
Reviewed: 5 August 2022
Christopher
United KingdomVery small and dated room. Would benefit from a refurbishment to lose the “90’s” feel
location and facilities.
Stayed in August 2022
Reviewed: 9 July 2022
Carole
United KingdomDated room, the room smelt, old fashioned dated carpet, small room. Air conditioning didn’t work and weather was hot, therefore had to sleep with windows open and got woken really early with seagulls noise. Coffee facility reallly poor, instant coffee with no milk. Terrace in the morning shut, we wanted to have a coffin on the terrace but was told is was shut. Hotel a long way from the town. Would not recommend and we would not stay there again.
the spa but had to pay 25 euros per person per day but not told when used it, added to the bill when checked out.
Stayed in July 2022
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