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Reviews of Hôtel Royal 5 stars

13 avenue des Mateirons et 960 avenue du Léman - Neuvecelle, 74500 Évian-les-Bains, France

#1 of 19 hotels in Évian-les-Bains

Guests' Choice

Review score

Based on 320 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.6

  • Facilities

    9.6

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    9.4

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Showing 1 - 64

  • Reviewed: 30 May 2018

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    Nothing. All was perfect. Thank you.

    Everything was perfect. The genuine welcoming by the staff, the birthday surprises, the room, pool&spa, peacefulness, the food. Wonderful hotel with a history.

    Stayed in May 2018

  • Reviewed: 5 March 2018

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    We tried the gastronomic restaurant. The wine list was impressive but the wine pairing with the menu was very poor

    The location is awesome. So was the spa

    Stayed in March 2018

  • Reviewed: 18 February 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Free wifi 1Mbit/s much slower than 4G.

    Very quiet place. Nice staff, lots of smiles, politeness and kindness and very discrete at the same time. We only tasted the Veranda food and wines, and were very pleased with both. The indoor swimming pool facing the park has been designed in a smart way so you enjoy both a nice place to read and rest facing the high windows and a relaxing swim or a more active gym right on the fitness room next door. Fitness room also faces the park, so that you enjoy nature views (great trees) even on rainy days.

    Stayed in February 2018

  • Reviewed: 22 August 2017

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night

    I would say the restaurant Les Fresques where we had dinner is over priced for the quality. The Véranda bistro where we had lunch was a better menu and better price and perfectly fine for dinner.

    This is our 3rd stay here and as always great views, beautiful setting and the staff are so friendly and helpful. As we drove there we arrived early and left late the next day so very much enjoyed the pool area. Having Evian a walk away gives you the option to also eat locally.

    Stayed in August 2017

  • Reviewed: 28 July 2017

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night

    While the sauna reaches good temperatures, the space itself was not planned very well: the floor tiles get very hot and the rubber mat does not cover the whole floor. The wooden walls get overly hot and wet, soaking up steam.

    The property is situated in a picturesque green area. Decor is impeccable. Staff are very pleasant, welcoming and helpful. Views from the open areas over Lake Geneva are gorgeous. Mineral water pool was certainly one of the highlights.

    Stayed in July 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Family with young children
    • Standard Sejour Room - Park View
    • Stayed 2 nights

    A true, truly amazing Palace experience. Best ever to date. Location, feel and look, friendly and customer focused staff.... amazing view to the Evian and the Lake. Funicular access to downtown a fun tourist ride (and so practical). Evian Spa and the pools (indoor and outdoor) a must during your stay.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    • Leisure trip
    • Family with young children
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    Newly re-opened, the Hotel Royal is one of the best 5 stars hotel we ever stayed at! Amazing view of the lake, look and feel, staff, service, focus on your needs. Location is second to none. Easy access to the funiculaire taking you to the City of Evian. Shuttles back to the hotel from the Casino by the lake. Great swimming pools (indoor and outdoor) and hydro parcours. Evian water at every corners, beautiful flowers all over the property. Access to so many outdoor sports and activities. Did not have a chance to enjoy the Evian Spa. A "must go and enjoy"!

    Stayed in July 2017

  • Reviewed: 9 July 2017

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    Service: lots of young stuff that need to gain more experience Service sometimes too long

    Amazing hotel , stunning location Best place for a relaxing and romantic week-end

    Stayed in July 2017

  • Reviewed: 18 June 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 2 nights
    • Submitted via mobile

    The stay was too short....! I am already planning my next visit...

    On top of the view, the location, the hotel itself, the proximity of the golf course, it was the excellent service, friendly professional staff and management, which made the stay just perfect...

    Stayed in June 2017

  • Reviewed: 13 May 2017

    • Leisure trip
    • Family with young children
    • Standard Sejour Room - Park View
    • Stayed 7 nights
    • Submitted via mobile

    Makes it difficult to stay more than few days.

    We would like you to change the boring menu every night. The standard in Verenda restaurant was really poor. This was also our feeling last time before renovation the same.We stayed for seven days and no change in menu.

    Stayed in May 2017

  • Reviewed: 8 May 2017

    • Leisure trip
    • Family with young children
    • Junior Suite Rotonde
    • Stayed 5 nights

    We had an issue with cleaning condition of the room, but the hotel took care of it very well.

    A Perfect getaway hotel, Hidden in the forest of Evian, France. A VERY VERY large and great Kid Club with great staffs, so that you can be free for whole day while kids can have fun with other children including meals. Amazing!!!!!

    Stayed in May 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 3 nights
    • Submitted via mobile

    Difficult to find!

    Beuatiflly restoired amblematic Hotel, qualified and welcoming staff starting from Front Office and Bell's service, than exclusive service in the two restaurants most particularly in the Gastronomic restaurant Fresque whose Maître d'hôtel is a synonyme of professionalisme, kindnest and stricktness regarding impecible service. This reflects all the team that he is in charge with. Qualified barman makes excellent coctails, spa is a jewel and you do feel like one should in Palace! Véra from the front Office is a young and riding star in hospitality. We shall return very soon.

    Stayed in April 2017

  • Reviewed: 19 February 2017

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    It has been one of the best hotels I have ever stayed in, everything was above 5 star. Rooms beautiful and spacious, extremely restfful, beds very comfortable.

    Stayed in February 2017

  • Reviewed: 25 September 2016

    • Leisure trip
    • Group
    • Superior Sejour Room - Lake View
    • Stayed 4 nights
    • Submitted via mobile

    The All Day menu has limited choices., other than at lunchtime. A guest should have the option of ordering a light snack/sandwich at any time. Room service ending at 10 pm is definitely wrong.

    Stayed in August 2016

  • Reviewed: 17 September 2016

    • Leisure trip
    • Family with young children
    • Superior Residence Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    While the stay was great the staff was not up to the required level. 2 examples: left my charger in the restaurant during dinner, the next morning asked to check weather it was found (it should have been found BTW) - no response from personnel, not even sorry we didn't find it. After we left I have discovered that I also left a book in the room. Called them the same day twice, reception promised to get back however now body called back. Wrote them an e-mail the next day - no response again! On the 3rd day after departure had to call again and only after that recieved a response that the book was not found. However I'm 100% certain it was left on a table in the rook. Very disappointed with the attitude.

    Stayed in September 2016

  • Reviewed: 3 September 2016

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 3 nights

    The room being serviced on one day took a little longer than we would have liked.

    The hotel dining room staff were very attentive and polite. The hotel was stunning and very clean. We loved the shuttle down to the town. We loved the grounds and the flowers were amazing especially the wild flower gardens. everywhere was kept very tidy and clean.

    Stayed in September 2016

  • Reviewed: 8 July 2016

    • Leisure trip
    • Group
    • Standard Sejour Room - Park View
    • Stayed 2 nights

    very expensive breakfast, confused staff,not so polite and helpful !

    perfect hotel, nice small village , can go to Lausanne very easy by boat , funicular from the village to the hotel, beautiful ,big trees in the park around the hotel, soon renovated modern and large rooms

    Stayed in June 2016

  • Reviewed: 21 June 2016

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    The rain, but that's no fault of the hotel.

    I was tempted to make a bad review to keep this gem a secret. The staff were always at hand and willing to help, the facilities luxurious and the atmosphere perfect for a romantic weekend. Yes, it's a little pricy, but this is a perfect example of 'you get what you pay for' I can't wait to visit again

    Stayed in June 2016

  • Reviewed: 27 May 2018

    • Leisure trip
    • Couple
    • Superior Sejour Room - Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Quality of both dinner and breakfast. Slow room service. Poor response to adverse comments about above.

    View of the lake

    Stayed in May 2018

  • Reviewed: 12 May 2018

    • Leisure trip
    • Family with young children
    • Superior Residence Room - Park View
    • Stayed 2 nights
    • Submitted via mobile

    Excellent in every respect

    Everything

    Stayed in May 2018

  • Reviewed: 23 April 2018

    • Leisure trip
    • Group
    • Superior Residence Room - Park View
    • Stayed 3 nights
    • Submitted via mobile

    Amazing food, amazing spa, very equipped rooms, friendly staff, helpful concierge, and a very recommended overall experience.

    Stayed in April 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    the quality of the coffee can be improve :)

    Absolutely everything was perfect

    Stayed in January 2018

  • Reviewed: 19 January 2018

    • Business trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    Actually everything

    Stayed in January 2018

  • Reviewed: 6 December 2017

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 4 nights
    • Submitted via mobile

    Excellent service everywhere

    Stayed in December 2017

  • Reviewed: 18 November 2017

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, however it's little expensive.

    Everything.

    Stayed in November 2017

  • Reviewed: 1 October 2017

    • Leisure trip
    • Couple
    • Superior Residence Room - Park View
    • Stayed 1 night

    The cost of Breakfast at 37 Euros was steep

    Service, ambience, location and food.

    Stayed in September 2017

  • Reviewed: 30 September 2017

    • Leisure trip
    • Couple
    • Junior Suite with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    Housekeeping poor

    Fantastic spa

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Couple
    • Superior Residence Room - Park View
    • Stayed 2 nights
    • Submitted via mobile

    Is very good

    Location

    Stayed in August 2017

  • Reviewed: 14 August 2017

    • Leisure trip
    • Solo traveller
    • Superior Sejour Room - Lake View
    • Stayed 1 night
    • Submitted via mobile

    The attention to detail of the entire staff

    The Staff absolutely perfectly Drilled

    Stayed in August 2017

  • Reviewed: 8 August 2017

    • Leisure trip
    • Family with young children
    • Superior Residence Room - Park View
    • Stayed 6 nights
    • Submitted via mobile

    Location, Spa, very friendly and absolutely professional staff and services are extremely nice!

    Stayed in August 2017

  • Reviewed: 26 July 2017

    • Leisure trip
    • Group
    • Suite with Park View
    • Stayed 7 nights
    • Submitted via mobile

    Nothing at all

    Great views, great gardens and a fabulous spa

    Stayed in June 2017

  • Reviewed: 3 July 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 3 nights
    • Submitted via mobile

    Views from our room

    Stayed in June 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Couple
    • Deluxe Residence Room - Lake View
    • Stayed 2 nights
    • Submitted via mobile

    The staff and the service was very very bad...

    The view

    Stayed in June 2017

  • Reviewed: 24 May 2017

    • Leisure trip
    • Group
    • Standard Sejour Room - Park View
    • Stayed 2 nights

    terrace service

    natüre around superrr

    Stayed in May 2017

  • Reviewed: 31 March 2017

    • Leisure trip
    • Family with young children
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    Nothing :/ flawless

    Amazing facilities and staff great restaurants on site

    Stayed in March 2017

  • Reviewed: 20 March 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    Very attentive staff, marvelous location and a beautiful hotel

    Stayed in March 2017

  • Reviewed: 28 February 2017

    • Leisure trip
    • Family with young children
    • Standard Sejour Room - Park View
    • Stayed 1 night

    Staff is not friendly, the security guys did not smile, and very serious. The pillow is not confortable

    hot spring outside is wonderfull

    Stayed in February 2017

  • Reviewed: 19 February 2017

    • Leisure trip
    • Group
    • Standard Sejour Room - Park View
    • Stayed 4 nights
    • Submitted via mobile

    Unable to schedule a massage during my stay

    Great Spa Great food Fantastic breakfast

    Stayed in February 2017

  • Reviewed: 9 January 2017

    • Business trip
    • Family with young children
    • Superior Sejour Room - Lake View
    • Stayed 1 night
    • Submitted via mobile

    Luxury hotel and Very friendly and attentive staff

    Stayed in January 2017

  • Reviewed: 27 September 2016

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 7 nights
    • Submitted via mobile

    The food could be better, considering the steep prices charged.

    The hotel is perfect, very well run, people were very nice, beautiful surroundings.

    Stayed in September 2016

  • Reviewed: 22 September 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Price

    Amazing place and staff

    Stayed in August 2016

  • Reviewed: 13 September 2016

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 8 nights
    • Submitted via mobile

    The room is too small for a big hotel

    One of the best hotels u can find in evian the view the hotel itself is awesome

    Stayed in September 2016

  • Reviewed: 6 September 2016

    • Leisure trip
    • Family with young children
    • Standard Sejour Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    The service are excellent and the facility are great.

    Stayed in September 2016

  • Reviewed: 3 September 2016

    • Leisure trip
    • Group
    • Superior Sejour Room - Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Staff very friendly, but not very efficient.

    Excellent facilities. Exceptional situation

    Stayed in September 2016

  • Reviewed: 20 August 2016

    • Leisure trip
    • Couple
    • Standard Sejour Room - Park View
    • Stayed 3 nights
    • Submitted via mobile

    Some excessive prices in some areas.

    Wonderful view from room over lake. Attentive but not overbearing staff. Spa area great.

    Stayed in August 2016

  • Reviewed: 21 July 2016

    • Leisure trip
    • Solo traveller
    • Standard Sejour Room - Park View
    • Stayed 1 night

    Exquesite service. Amazing views.

    Stayed in July 2016

  • Reviewed: 19 July 2016

    • Leisure trip
    • Couple
    • Superior Residence Room - Park View
    • Stayed 1 night
    • Submitted via mobile

    Issues with lack of staff and not delivering room on time (19.30. !)

    Amazing location Very luxurious room Good food

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 March 2016

    • Leisure trip
    • Couple

    Beautiful hotel. Recently renovated to an exceptional standard without losing the old world character. Lobby, restaurants, rooms, spa facilities & gardens were impecable. The staff were incredibly good - highly competent & responsive while still being friendly & having a sense of humor. The hotel is located above Evian but the free shuttle which drives you whenever you want, meant the city center was still easily reached.

  • Reviewed: 16 February 2016

    • Leisure trip
    • Couple

    The bathroom flooded- this somewhat ruined our Valentines week-end. The hotel has only be opened since last year so some toothing problems prevail. Also, the value for money issue is quite significant

  • Reviewed: 3 January 2016

    • Leisure trip
    • Solo traveller

    I truly thought that the SPA had more space and options. Usually you would fine two steam rooms of different intensity as well as saunas. The jacuzzi outside area though nice quite small and the pressure of water not so strong as to really make massage. As well, thought that there would be a more complete menu with more options.

    The renovation in general is of very good quality and taste. The rooms very nice and comfortable.

  • Reviewed: 17 November 2015

    • Leisure trip
    • Group

    The spa is amazing, but the temperature of the water in the outdoor jacuzzi could have been warmer for mid-November.

    Just perfect! Beautifully refurbished hotel in an amazing location. Old world glamour meets contemporary chic. But what really stood out was the service... Possible the best I've ever seen.

  • Reviewed: 31 August 2015

    • Leisure trip
    • Couple

    We got a great rate by booking and paying well in advance. This made the cost bearable.

    The renovated hotel is very grand and the facilities are excellent. The staff where very helpful. The golf academy is unique and a golfers paradise

  • Reviewed: 15 August 2015

    • Leisure trip
    • Family with young children

    The size of the room is smaller than what is mentioned The WC in a separate room in the entrance far from the toilet

    I like the new style and layout of the furniture

  • Reviewed: 5 August 2015

    • Leisure trip
    • Couple

    Rather secluded, a shuttle is needed to get around in town and although we had our car the drive to reach the hotel was not easy. Home service food considerably pricy for smaller portions. The bathroom, there is no sink by the toilet so you have to walk across the room to wash your hands.

    The shower & products. The view from the balcony. Courtious staff. Free Evian water everywhere.

  • Reviewed: 23 April 2016

    • Leisure trip
    • Couple

    No kettle in the room.

    Everything.

  • Reviewed: 21 April 2016

    • Business trip
    • Solo traveller

    Everything is perfect, I ll definitely come back with family for a real vacation.

  • Reviewed: 19 April 2016

    • Leisure trip
    • Couple

    Outstanding Service! Excellent SPA Facilities. The infinity pool is fantastic

  • Reviewed: 13 April 2016

    • Leisure trip
    • Couple

    Nothing

    Everything

  • Reviewed: 20 March 2016

    • Couple

    Nothing

    Staff,location,design, Everything

  • Reviewed: 29 February 2016

    • Leisure trip
    • Couple

    Handle in bathroom door came off Pen in room not functionning No hook in men's wc No coffee or Tea machine in suite

    SERVICE, VIEW, CLEANLINESS

  • Reviewed: 3 November 2015

    • Leisure trip
    • Couple

    My vacation was too short

    If you want to feel the royalty then you should visit and stay in the hotel

  • Reviewed: 7 October 2015

    • Leisure trip
    • Family with young children

    Everything is perfect!

  • Reviewed: 10 August 2015

    • Leisure trip
    • Couple

    The spa facilities are outstanding. The recent renovations have given a modern look to the rooms but also retained the grand look of the property

  • Reviewed: 25 July 2015

    • Leisure trip
    • Couple

    Every thing was good

There are also 42 reviews without text. These impact the overall review score.

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