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Reviews of Grand Hotel d'Orléans 3 stars

Place Stalingrad, 81000 Albi, France

#8 of 20 hotels in Albi

Guests' Choice

Review score

Based on 851 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.3

  • Location

    8.3

  • Facilities

    8.1

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.2

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Showing 1 - 72

  • Reviewed: 21 October 2018

    10
    Excellent location, across from the train station and 15...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Minor, but the pillows were quite hard.

    Excellent location, across from the train station and 15 minute wal to the historic centre. Staff were very friendly and helpful. The room was very clean with a comfortable bed.

    Stayed in October 2018

  • Reviewed: 7 October 2018

    6.7
    The location was very good.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pillows were dreadful. Very uncomfortable. Lumpy. The shower cubicle was very small although there was room for it to be bigger.

    The location was very good. Right by the station but not noisy at the weekend. 10 minute walk to the very centre of Albi.

    Stayed in September 2018

  • Reviewed: 13 September 2018

    10
    The restaurant was very good.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Nothing

    The restaurant was very good. Excellent dinner and breakfast. The room was comfortable. The location is good, not too far from the old center and close to the station. We parked in front of the station, which was safe and easy.

    Stayed in September 2018

  • Reviewed: 6 August 2018

    8.8
    Good stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    modest swimming-pool

    good localisation walking distance from historic centre, convenient public parking in front of the hotel, large room, comfortable beds

    Stayed in July 2018

  • Reviewed: 4 August 2018

    8.3
    Charming Old fashioned hotel in front of Albi Ville Train Station.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    Cheap wall to wall carpet. No refrigerator in the room. I stayed in this hotel for 4 nights, the maid didn't fill up coffee and tea bag. Some days she not even changed the bed sheet.

    Situated in front of Albi Ville Train Station. Nice staff. First day I arrived the hotel very late at night and I got the last room on the first floor that was too creepy to sleep alone. Next morning I asked for a brighter room with a view on upper floor and I got exactly what I want. Air conditioned room that we can keep it cool all day long. Omelette in buffet breakfast.

    Stayed in August 2018

  • Reviewed: 18 March 2018

    8.3
    Very pleasant stay with exceptional staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant food was good but not as good as what we were expecting. The breakfast coffee was not real espresso.

    Staff were friendly and very helpful. They went out of their way to make sure you were happy.

    Stayed in March 2018

  • Reviewed: 3 February 2018

    10
    The room was normal not waw but The restaurant was...
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    The room was normal not waw but The restaurant was verrrrrrrrrrrrrrrryyyyyyyyyyyyyyyyyy good!Verry gastronomique! Chapoo for the chef! Worth to eat there !

    Stayed in January 2018

  • Reviewed: 1 October 2017

    7.9
    The hotel provided a good quality stopover in a convenient situation.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Convenient location but not the most attractive part of the town opposite the station.

    The restaurant evening meal was excellent, the breakfast was typical continental. Restaurant staff very good. Very convenient overnight stop over.

    Stayed in September 2017

  • Reviewed: 23 September 2017

    9.6
    Very comfortable - a homely hotel with friendly staff.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Booking.com should indicate that there is free parking at the gare directly opposite, especially since the hotel charge 10 euros a night to use their parking. Also it would be useful to know there is a charge for breakfast. Neither the hotel nor booking.com indicate that there is a charge.

    Stayed in September 2017

  • Reviewed: 12 September 2017

    8.3
    simple and convenient hotel close to beautiful Albi
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    no shower curtain/screen

    5min waliking distance to town center closed / gated parking for motorcycles sound proof room to outside noice of railway station

    Stayed in September 2017

  • Reviewed: 3 September 2017

    8.3
    That er was no problems to have our ( expensive) road bikes...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Check in on wifi every time after been outside the hotel

    That er was no problems to have our ( expensive) road bikes inside the room, Thanks for that!!!!

    Stayed in August 2017

  • Reviewed: 29 August 2017

    8.3
    A hotel in a good location and very safe and friendly for a solo traveller. Reception very friendly.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 5 nights

    The choices on the dining room menu for the evening meal were for more refined diners that we were so, reluctantly, we had to eat out in the evening more than we wanted to.

    There was a very good fresh fruit salad each day and good coffee. There was also a tasty selection of chef's cakes and croissants and then the usual cold meats, cheese etc. The outside terrace was lovely early in the morning.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    6.7
    Functional
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The pool area.

    The location of this hotel is convenient for public transportation and the interesting sights are easily reached on foot. The rooms are tired but clean. Avoid rooms that face the street because vagrants gather across the street at the train station and make quite a lot of noise during the evening. The pool is pleasant and almost large enough for exercise but the area surrounding the pool is extremely limited with seating for only 5 or 6 people. Moreover, it directly adjoins the dining terrace creating a congested environment. Breakfast choice is average.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    8.8
    A good hotel to visit Albi
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Central location for the beautiful city of Albi. Old fashioned hotel very well modernised, not losing it's charm. Great value for money. Quiet.

    Stayed in August 2017

  • Reviewed: 6 August 2017

    8.8
    Good hotel, good city
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Could not get a non-smoking room as hotel was busy (room was clean but the smell remained). Bedroom doors slamming shut (fire regs I guess)

    The welcome and helpfulness of the staff. There was tea and coffee in the room. Easy walking to the city centre (10 minutes)

    Stayed in August 2017

  • Reviewed: 30 July 2017

    10
    An excellent Hotel short walk into town which is full of history.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Nothing to dislike

    Plenty of choice for breakfast, superb evening meals in the beautiful restaurant or outside beside the pool, lovely large and comfortable beds and air con, tea and coffee in our room and a lift.

    Stayed in July 2017

  • Reviewed: 21 July 2017

    7.9
    hotel in Albi
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 6 nights

    The room with twin beds that I shared with a colleague was embarrassingly small for two people; the bathroom was barely big enough for one person, with no space for toiletries. The AC was installed in the ceiling in a location where all airflow was blocked by a ceiling beam. I was disappointed that a hotel claiming three stars would have a room this small and this imperfectly outfitted, certainly not worthy of 3 stars.

    The location of the hotel, across the street from the main train station, was a major plus for me; the location is also very close to the local university. The breakfast was well-presented and offered all one could wish. The staff bent over backwards to be helpful. The WIFI worked very well for me. it's really a nice hotel, very clean, well-equipped, though the room was disappointing.

    Stayed in July 2017

  • Reviewed: 30 June 2017

    8.8
    Comfortable base from which to enjoy Albi.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    A conveniently located hotel opposite Albi station and within an easy walk of the old City. Breakfast was good. the small swimming pool was a real bonus.

    Stayed in June 2017

  • Reviewed: 1 June 2017

    9.2
    Staff very friendly and helpful.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    Staff very friendly and helpful. Room small, but clean and tidy, certainly fine for a few nights stay but perhaps not for an extended holiday. Breakfast offering (self service) extensive and fresh 10/10. Evening meal exceptionally good and again with the really efficient/professional service from lovely staff 10/10

    Stayed in May 2017

  • Reviewed: 18 April 2017

    8.8
    Great Home Base
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was rather expensive for what is was. Limited selection. However what was there was good.

    Great location especially if traveling by train. Easy walk to old city. Great value. Staff was very helpful with recommendations on where to eat and visit.

    Stayed in March 2017

  • Reviewed: 31 January 2017

    10
    Great place to stay, very charming staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Couldn't fault it.

    Lovely hotel, delightfully friendly staff, very nice bar area and piano which could be played. Gave me a room with a view and a bath just as I asked. Simple rooms but large enough and very clean. Extremely convenient location both for rail station and short walk into town for the Cathedral and Museums. Ample free parking opposite.

    Stayed in January 2017

  • Reviewed: 20 October 2018

    7.1
    well located close to the train station and 10 minute easy walk to Albi centre
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    no tea/coffee making facitities in the room

    location across from the train station

    Stayed in October 2018

  • Reviewed: 13 September 2018

    10
    The pool area was a bit small and in the shadow late...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool area was a bit small and in the shadow late afternoon.

    Stayed in September 2018

  • Reviewed: 6 September 2018

    8.3
    Excellent restaurant, vrry well situated hotel, friendly...
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Tiny bathroom in very small room..

    Excellent restaurant, vrry well situated hotel, friendly staff

    Stayed in August 2018

  • Reviewed: 21 August 2018

    10
    Everything we needed and the receptionist was very friendly and helpful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The very best location for the railway station as it’s just opposite. Within walking distance of the town centre

    Stayed in August 2018

  • Reviewed: 18 August 2018

    7.9
    Excellent restaurant !
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent restaurant !

    Stayed in August 2018

  • Reviewed: 15 August 2018

    9.6
    Great family hotel, a distance from centre of Albi, but fine.
    • With a pet
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Shower over bath.

    Pool very good

    Stayed in July 2018

  • Reviewed: 1 August 2018

    5.8
    Adequate but uninspiring
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Quality of breakfast ingredients. Awful coffe, worse jam, terrible sausages

    Big room.

    Stayed in July 2018

  • Reviewed: 24 July 2018

    10
    Good location, friendly and helpful staff.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location, friendly and helpful staff.

    Stayed in July 2018

  • Reviewed: 13 June 2018

    8.8
    Good option!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    Great reception and room is fine

    Stayed in June 2018

  • Reviewed: 24 May 2018

    7.1
    Airco did not work
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Airco did not work

    Stayed in May 2018

  • Reviewed: 15 May 2018

    7.5
    Clean, friendly, great place
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Paying for parking, breakfast over priced for what they offered

    Clean, friendly, great place

    Stayed in May 2018

  • Reviewed: 9 May 2018

    8.3
    Very good breakfast and good, large beds as asked for.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Very good breakfast and good, large beds as asked for. Restaurant gourmet class

    Stayed in May 2018

  • Reviewed: 23 April 2018

    10
    Chef was magnificent
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Chef was magnificent

    Stayed in April 2018

  • Reviewed: 6 February 2018

    5.4
    ok
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No water glasses in the room

    Home made croissants

    Stayed in February 2018

  • Reviewed: 11 December 2017

    7.1
    Confortable
    • Group
    • Twin Room
    • Stayed 1 night

    la neteja, hotel tranquil i cèntric.

    Stayed in December 2017

  • Reviewed: 5 October 2017

    9.2
    Excellent value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Helpful staff Very convenient to railway station

    Stayed in October 2017

  • Reviewed: 23 August 2017

    7.9
    Good hotel nearby the center of Albi (a 15 m walk).
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    good hotel, well kept. good swimming pool

    Good hotel nearby the center of Albi (a 15 m walk).

    Stayed in August 2017

  • Reviewed: 20 August 2017

    10
    The staff were excellent and the restaurant was exceptional
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The shower was in the bath a bit difficult to get in and out of safely

    The staff were excellent and the restaurant was exceptional

    Stayed in August 2017

  • Reviewed: 12 August 2017

    7.5
    Central location good for an overnight stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Checked in and sent up to a room that wasn't ready. Restaurant meals were underwhelming.

    Location parking

    Stayed in August 2017

  • Reviewed: 31 July 2017

    10
    Great location, pool was very welcome, air com.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, pool was very welcome, air com..breakfast was the best we had on our trip. Staff helpful also secure parking for motorbike.

    Stayed in July 2017

  • Reviewed: 27 July 2017

    10
    Great value and location. Restaurant also above the usual standard for a three star hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent staff.

    Stayed in July 2017

  • Reviewed: 22 July 2017

    8.3
    Comfortable, clean, convenient and good value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Comfortable, clean, convenient and good value for money

    Stayed in July 2017

  • Reviewed: 2 January 2017

    8.8
    Decent room size and nice shower
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pillows and linens are quite old.......haven't swen pillows this old in other hotels during our 9-day road trip.

    The shower and the room size

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 May 2016

    10
    The staff were so friendly and accommodating and even...
    • Leisure trip
    • Couple

    The staff were so friendly and accommodating and even squeezed us in for a late dinner. The maitre d' and Gaston were wonderful, as were the breakfast and reception staff. We stayed for an extra night as the accommodation was so comfortable and Albi has so much to see. Our room was at the front overlooking the railway station but we had no problems with noise.

  • Reviewed: 7 February 2016

    10
    Room, location (5-10 minutes walk from historic centre, free...
    • Leisure trip
    • Couple

    Breakfast a little bit "small", without lot of choice.

    Room, location (5-10 minutes walk from historic centre, free parking at the railway station)

  • Reviewed: 27 October 2015

    10
    Very friendly staff who managed to accomodate us for an...
    • Leisure trip
    • Couple

    Nil

    Very friendly staff who managed to accomodate us for an extra, earlier, night. Good parking and excellent restaurant. Very convenient for the city and the station.

  • Reviewed: 20 September 2015

    8.3
    Secure parking.
    • Leisure trip
    • Couple

    The immediate environment - right opposite the railway station - is very busy and noisy and not specially pleasant, though it felt safe enough.

    Secure parking. Pool. A 15 minute walk to the historic centre of Albi, but that quite suited us, and I doubt one would find parking at a more central hotel. Breakfast , €10, was quite substantial.

  • Reviewed: 10 August 2015

    9.6
    really lovely staff, reception, bar, breakfast and rooms.
    • Leisure trip
    • Couple

    Expensive.

    really lovely staff, reception, bar, breakfast and rooms. room 313 excellent base camp for semaine federale cycling holiday - air con and ventilation great even in 40 degree heat outside and loads of space. The facilities look tired which didn't bother us at all, as everything worked very well. Excellent breakfast. They wouldn't let us pay till the end of our stay and there was free parking easily available nearby, in August.

  • Reviewed: 9 August 2015

    8.8
    The Hotel is in a good location with friendly staff and...
    • Leisure trip
    • Family with older children

    The Hotel is in a good location with friendly staff and comfortable surroundings. The kids particularly enjoyed using the pool. There is ample free parking close by making this an ideal location for sightseeing in this lovely town.

  • Reviewed: 24 July 2015

    9.6
    We liked this hotel and its restaurant very much.
    • Leisure trip
    • Couple

    Hotel parking was too expensive so we found an alternative, but this was less secure. Unloading baggage outside was difficult. We had to park at the railway station and carry it across a busy road. The walk to the cathedral took 20 minutes; it was further than we expected.

    We liked this hotel and its restaurant very much. It is easy to find, opposite the station.

  • Reviewed: 16 June 2015

    7.1
    The hotel's ground level is delightfully designed with a...
    • Leisure trip
    • Couple

    The wifi cut out repeatedly. The bed wasn't comfortable at all, and there was not even a comfortable chair to sit in and read in the room. There were no extra pillows, air conditioning, or mini bar. The bar wasn't staffed unless you went to the reception and asked for someone.

    The hotel's ground level is delightfully designed with a comfortable bar, a reading room, etc. The morning breakfast was varied and plentiful, and the dinner we ate in the restaurant was exceptional. There is plenty of free parking on the streets around the hotel and it is only a short walk to the cathedral and the city's central sites. The hotel staff were very polite.

  • Reviewed: 7 April 2015

    7.5
    Location is good - approx.
    • Leisure trip
    • Family with older children

    - Pillows in the beds were very uncomfortable...hard and lumpy. - Even though WIFI was free - the service was not always accessible..all 4 members of our party experienced difficulties.

    Location is good - approx. 10 mins walk from Cathedral and directly across the road from the train Station. Food in the hotel is of high standard.

  • Reviewed: 17 May 2016

    7.5
    All the staff were friendly and extremely helpful.
    • Leisure trip
    • Couple

    The rooms were rather dated.

    All the staff were friendly and extremely helpful. The food was very good.

  • Reviewed: 10 November 2015

    9.2
    Excellent Restaurant: Plenty of on-street parking.
    • Leisure trip
    • Couple

    Liked everything

    Excellent Restaurant: Plenty of on-street parking. Short walk to centre of Albi.

  • Reviewed: 18 October 2015

    8.8
    Good secure parking.
    • Leisure trip
    • Couple

    Parking cost ten euros.

    Good secure parking. Wi-Fi.

  • Reviewed: 9 October 2015

    7.5
    Close to centre of town with parking (limited)
    • Leisure trip
    • Couple

    Restaurant OK, but expensive for what it was.

    Close to centre of town with parking (limited)

  • Reviewed: 14 September 2015

    7.5
    Clean
    • Leisure trip
    • Solo traveller

    * wifi didn't work very well * lot of noise from inside the hotel

    Clean

  • Reviewed: 13 September 2015

    5.8
    I front of train station but need to walk to the center
    • Leisure trip
    • Couple

    Bed very uncomfortable, too expensive for what it is

    I front of train station but need to walk to the center

  • Reviewed: 10 September 2015

    7.5
    Great friendly hotel, lovely little swimming pool.
    • Leisure trip
    • Couple

    Great friendly hotel, lovely little swimming pool. Best meal we ate in three weeks travelling fab hotel restaurant.

  • Reviewed: 6 September 2015

    6.3
    Central location near station.
    • Leisure trip
    • Couple

    To get to the swimming pool and the garage you have to go through a meeting room.

    Central location near station. Good underground carpark

  • Reviewed: 5 September 2015

    5.8
    Friendly staff
    • Leisure trip
    • Couple

    Room quite small, needed updating, bed very firm

    Friendly staff

  • Reviewed: 31 August 2015

    9.6
    Nice poolarea!
    • Leisure trip
    • Group

    The pillows were not that nice, they were quite lumpy.

    Nice poolarea!

  • Reviewed: 26 August 2015

    7.5
    Good location and spacious room.
    • Leisure trip
    • Family with young children

    Very uncomfortable beds.

    Good location and spacious room.

  • Reviewed: 7 August 2015

    10
    Location very handy for town.
    • Leisure trip
    • Couple

    Location very handy for town. Easy and free public parking. Great, and well appreciated, aircon. Good sized room, with tea making facilities.

  • Reviewed: 15 July 2015

    7.5
    Good location, good value for money, foc parking opposite...
    • Leisure trip
    • Group

    Good location, good value for money, foc parking opposite the hotel, friendly staff, pool, free WiFi

  • Reviewed: 14 July 2015

    10
    Food was excellent , staff very helpful.
    • Leisure trip
    • Couple

    Water from shower went everywhere.

    Food was excellent , staff very helpful.

  • Reviewed: 14 June 2015

    5.8
    Room was clean, but needs updating.
    • Leisure trip
    • Couple

    Very basic room no extras, fridge etc, breakfast was very disappointing

    Room was clean, but needs updating.

  • Reviewed: 22 May 2015

    10
    The friendliness of the staff.
    • Leisure trip
    • Couple

    The friendliness of the staff. Lovely comfortable room. Excellent evening meal

  • Reviewed: 20 May 2015

    10
    Great location and good room with excellent bathroom.
    • Leisure trip
    • Group

    Great location and good room with excellent bathroom.

  • Reviewed: 14 April 2015

    7.5
    situation helpfull staff
    • Leisure trip
    • Group

    not enough coffee sticks & no milk in the room

    situation helpfull staff

  • Reviewed: 4 January 2015

    10
    Everything except the town
    • Business trip
    • Group

    The weather -4 and the cold town

    Everything except the town

There are also 29 reviews without text. These impact the overall review score.

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