Nothing in particular

It’s wonderful old world charm, cleanliness, history, and perfect location. In addition, the exceptionally helpful and friendly staff were outstanding in all its sectors, from Reception to Concierge, Dining and Bar, to room services.

Stayed in April 2024

Comfortable room

Stayed in April 2024

Was not made aware that the rooftop bar was closed on Check-in. We noticed when leaving that there was a sign stating so,but it is not the thing you look at when arriving at checkin. Also could not access the spa to have a look, as there were people in the pool.

Location is perfect. Room needed paint refresh on walls. Staff very helpful.

Stayed in April 2024

Nothing.

The hotel staff were warm and welcoming. The rooms were distinctive in their decor – very different from the uniformity of many modern hotels. We appreciated the generous gift of a handcrafted Easter egg in our room. We enjoyed a very pleasant dinner and breakfast. Service was swift and courteous.

Stayed in April 2024

The spa was cold and closes early! This should be 24hours spa or at least until mid night that will make it perfect Experince

The architect The location The staff

Stayed in February 2024

a little bit outdated but everything was in style

suite was specious, I had an opera view , you can open big window for fresh aitr and to hear city sounds. Staff was amazing, bar area and breakfast above and beyond

Stayed in February 2024

All facilities are little bit "tired"

Very historic, like in a middle of all events took place in Bordoux last 2 centuries.

Stayed in January 2024

Too slow at the orangerie.

The service was impeccable. The service at the orangerie could be slightly improved but the in room service was amazing. We had the best time. The spa was absolutely fantastic. The restaurants were amazing and the breakfast was gorgeous

Stayed in January 2024

Personally I am not a fan of the decor - I think it's a little outdated and not really to my taste but like art, it's subjective so not a criticism.

Our room was great. We opted for the delux (i think that's what it is called with a separate salon and bath). Bed was very comfortable, shower was great. Personally I am not a fan of the decor - I think it's a little outdated and not really to my taste but like art, it's subjective so not a criticism.

Stayed in January 2024

It was all great

Traditional decor and very welcoming staff

Stayed in January 2024

The bar/ restaurant was always crowded! The wait to get cocktails was excruciating 😖

Couldn’t have asked for a better location!

Stayed in November 2023

Been before. It's just such a great experience. |My room this time was a little small, but it was lovely. The location is perfect for exploring Bordeaux

Stayed in October 2023

N/A

Stayed in October 2023

Taxi access on arrival is difficult due to location and tramways. Otherwise could not find any faults, other than some confusion over the switching of the main bar from rooftop to inside the hotel.

Best hotel in Bordeaux. Excellent room, well appointed and clean. Excellent concierge staff and registration desk staff. Breakfast room was first class with good choices and friendly staff. Position was the best possible in Bordeaux. Restaurant bookings and advice from concierge staff, especially from a very elegant young woman who was first class, were all very helpful

Stayed in October 2023

Le personnel, le spa guerlain, la chambre sublime

Stayed in October 2023

I didn't like the fact that some rooms need a special lift to access, this lift is unique, small, and often shared with maintenance staff..

Location. Design and layout. Superb Staff. Restaurant amazing.

Stayed in October 2023

As our room was on the top floor, it was not possible to open any window in the room. I normally enjoy an open window to freshen the air in the room. Another snag was that the lavatory closet was not fitted with a small basin.

It was well located, in the heart of the old town, close to the main attractions. We were pampered in the hotel by very attentive and courteous staff. The restaurants in the hotel were among the best in town and the room was very comfortable. The interior decor and furnishings are also in good taste.

Stayed in September 2023

Housekeeping was a little slapdash, but quickly remedied with a phone call.

Brilliant location, friendly and efficient staff-on our last day they looked after our bags until 15.00, ordered a taxi to take us to the station and, impressively, loaded the bags and got us to check they were all there. Good breakfast, and delicious food in the Brasserie with the bonus of half price wine as it was Wednesday.

Stayed in August 2023

Staff

Parking was horrible. Hotel hard to get to.

Stayed in September 2023

None

Everything

Stayed in August 2023

Obviously you pay for what you get, but this hotel is by far the best in Bordeaux, stayed in a suite, staff there for your every need. Couldn’t ask for more. OUTSTANDING

Stayed in September 2023

More time!

Staff were excellent. A credit to the hotel

Stayed in September 2023

Everthing was perfect, highly recommended

Spectacular location, superb suite. Staff were amazing, all extremely helpful and excellent facilities. Location was perfect in the centre of town.

Stayed in July 2023

Only issue was no really nice Bar near the restaurant. This would be good for guests and for the Business. There is space to do this.

Didn’t require breakfast . Reception staff were excellent. Location is great RestaurNt waitress was great.

Stayed in September 2023