Skip to main content
  1. Hotel reviews homepage
  2. France hotel reviews
  3. Pays de la Loire hotel reviews
  4. Nantes hotel reviews
  5. Reviews of Mercure Nantes Centre Grand Hotel

Reviews of Mercure Nantes Centre Grand Hotel

4 Rue Du Couedic, Centre Ville, 44000 Nantes, France

#18 of 48 hotels in Nantes

Guests' Choice

Review Score

Based on 168 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic  Double Room
    • Stayed 2 nights

    Perfect location, in place Royal, in city center, but with parking places for the car. We can walk to every interesting place in Nantes.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location right in the old centre , very convenient access to the tram, so easy to get about. Tram was free on Saturday and Sunday.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Clean, nice staff and good location
    • Leisure trip
    • Couple
    • Classic  Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Could do with a full length mirror in the room.

    Clean well presented rooms with a comfy bed in a good location for exploring Nantes.

    Stayed in March 2024

  • Reviewed: November 16, 2023

    7.0
    Meh, expect more from a Mercure really.
    • Leisure trip
    • Group
    • Classic  Double Room
    • Stayed 2 nights

    The room was really very small. We couldn't park in the hotel car park because of Royal De Luxe street show taking place in Nantes, however the hotel didn't tell me this until I asked them. They suggested another car park, but when we got there access was closed. When we eventually managed to find a car park and walked to the hotel with our luggage, ironically there were notices about the access in the hotel lifts! Bit late....

    Nice furnishings and comfortable bed. Clean and well located, walkable distance to everything in town.

    Stayed in September 2023

  • Reviewed: October 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night

    carrying our luggage around

    Goodf value hotel in a great location

    Stayed in September 2023

  • Reviewed: September 29, 2023

    8.0
    Good.
    • Leisure trip
    • Solo traveler
    • Classic  Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good location.

    Stayed in August 2023

  • Reviewed: September 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Location inside the pedestrian area so close to everything in town center. On-site parking garage for rental car.

    Stayed in September 2023

  • Reviewed: August 17, 2023

    7.0
    Not easy to find but location very central
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite difficult to access by car

    Location. Shower and fact there was a separate toilet. Breakfast buffet had unusual selection ie carrot cake, banana bread and there was fresh grapefruit which I love!

    Stayed in August 2023

  • Reviewed: August 15, 2023

    8.0
    Central location with parking, exactly what we needed
    • Leisure trip
    • Family with young children
    • Classic  Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Feels more 3* rather than 4. Very tight parking, must be very challenging for large cars. Gym, skip it and go for a run outside.

    Central location, parking, even though it is slightly challenging to follow instructions from the hotel. Very helpful staff.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    9.0
    Great location, very clean , helpful staff and great breakfast
    • Leisure trip
    • Family with young children
    • Privilege Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Difficult to get to in car but garage beside hotel

    Great location , exceptional breakfast

    Stayed in July 2023

  • Reviewed: August 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic  Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The parking lot of the hotel is hard to find.

    I want to report an excellent staff, I dont know her name. She was on duty when I arrived at the hotel on 6 August afternoon around 6 pm. My family was very tired because we couldn't find how to drive to the hotel. So we park outside on the road and drag big lagguages to the hotel. When we finished check-in, she gave me directions and code to the parking entrance. However, I still lost according to my GPS map. So I returned to the hotel and asked her for help to drive with me again to find the parking lot. She was very kind and understood my anxiety. She used her map to show me the way, taught me how to access the area, and finally, we got the parking lot. She is the best helper to me. I recommend awarding her as the best stuff of August.

    Stayed in August 2023

  • Reviewed: August 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Classic  Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel parking is complicated to reach and still €15/ day. Rooms are quite small. I booked for 2 people, bathroom sink v small and v little wardrobe space.

    Great location. Friendly and helpful staff.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    9.0
    Great City Centre Hotel
    • Leisure trip
    • Family with young children
    • Classic  Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of storage in bedroom, 4 coat hangers in small wardrobe, no drawer storage. Not really adequate for 3 night stay. WC separate from bathroom without hand wash facilities.

    Town centre location, good breakfast. Pleasant helpful staff.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    8.0
    Great location. Clean and comfy
    • Leisure trip
    • Solo traveler
    • Classic  Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location and minutes from airport shuttle stop. Very clean. Staff very helpful.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    8.0
    Nice hotel, central location
    • Business trip
    • Solo traveler
    • Classic  Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The gym didn’t have so much equipment, even though there was plenty of space for more equipment

    Location, breakfast, nice room , close to tram and bus lines

    Stayed in July 2023

  • Reviewed: June 19, 2023

    8.0
    Stressy
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Took 1.5 hrs to find it by car! Really difficult as in middle of pedestrianised zone and GPS doesn’t understand vehicle entrance and exit points. Nearly aborted our stay! Couldn’t use shower as over very deep bath with small area to climb in. Anyone with mobility issues would have difficulties. Breakfast charge but high for what was available.

    Comfortable and centrally located. Underground parking. Bar and food reasonably priced.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Classic  Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bar area not inviting

    Location....... hotel and room perfect

    Stayed in May 2023

  • Reviewed: June 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic  Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the fridge wasn’t working. I didn’t complain At reception so I assume they didn’t know. there was used dishes and left over food left outside bedroom doors on our floor for nearly two days.

    it’s location, comfortable room, cleanliness.

    Stayed in June 2023

  • Reviewed: May 13, 2023

    7.0
    Nice hotel, my expirerende could have been better
    • Business trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was very warm in the room, and the management refused to activate the airconditioning, so only warm ‘air’. I was forced to sleep with the balcony door open, however the centre of Nantes is very noisy during the nights … so the sleep was far from good.

    Overall a nice hotel, with friendly staff. Room request was perfectly planned.

    Stayed in May 2023

  • Reviewed: February 10, 2023

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Classic  Double Room
    • Stayed 2 nights

    The room had everything that we needed for 2 nights and 3 days stay. The location is quite convenient to connect

    Stayed in February 2023

  • Reviewed: October 27, 2022

    9.0
    excellent location
    • Leisure trip
    • Group
    • Classic  Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the shower in one of the rooms

    the room is large and the bathrooms adequate. one of the rooms had a bathtub and the shower was not very good. the other room had a roof shower which was excellent

    Stayed in October 2022

  • Reviewed: October 19, 2022

    7.0
    Nice hotel in a great location - shame about the poor customer service
    • Business trip
    • Group
    • Classic  Double Room
    • Stayed 1 night

    Young male receptionist was very unhelpful when we tried to book a taxi next morning. Asked for a taxi at 08.10hrs for 08.30hrs. At 08.40hrs expedited it and was told it was coming. Following two further queries as to its whereabouts we were told that they wouldn't pick us up as destination was too close. At no point did anyone actively come and tell us this. Then we were told it was going to come and then we were told that it wasn't. This was completely unacceptable and I have never seen such poor shambolic communications from a hotel reception in the many years I have travelled the globe. I would not use this hotel again because of the way in which we were treated over something so simple which is ashame.

    Very nice hotel in a great location close to plenty of amenities. Rooms were of a good size for a city centre hotel and shower was great. Clean and comfortable with good wifi. Didn't have breakfast or use the dining facilities so can't comment on that.

    Stayed in October 2022

  • Reviewed: October 11, 2022

    8.0
    A great location from which to explore this wonderful city.
    • Leisure trip
    • Couple
    • Classic  Double Room
    • Stayed 2 nights

    A little over-priced but location is every thing.

    The perfect location - smack bang in the middle of the old city. Easy to explore this wonderful city from the hotel with bars, shops and restaurants galore close by. Friendly staff and on-site parking.

    Stayed in September 2022

  • Reviewed: September 14, 2022

    7.0
    central location
    • Leisure trip
    • Solo traveler
    • Classic  Twin Room
    • Stayed 1 night

    Carpet and curtains had some coffee stains on them. Hotel requires 200 EUR deposit booked on a credit card (i suppose for a bar service?)

    Location is great and very central, lots to see and do around. We were kindly upgraded (thanks to receptionist) to privilege room which was spacious and had everything needed for a short stay. Comfortable bed and pillow. Nuxe products in bathroom is a lovely touch.

    Stayed in September 2022

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: