Reviews of Hôtel Spa L'Ermitage

Hello, We are sorry to read that your stay did not meet your expectations. Our team strives every day to welcome each guest with professionalism and kindness. We sincerely regret that this did not stand out to you, even though we find it difficult to understand what you meant by "make you feel special." Regarding the air conditioning, the issue was reported and resolved within thirty minutes — something you failed to mention. At no point did we suggest you were responsible for the problem. It is unfortunate to make a public accusation against our staff that is both inaccurate and unfair. As for the SPA (which is not just an indoor pool), access is indeed subject to an extra charge, as clearly stated during booking — on Booking.com, our website, and all other platforms. Guests staying at the hotel benefit from a preferential rate of €15 per day, which is well below the average price for similar facilities in France. It is unfortunate that this information, which was provided upon your arrival, was ignored. Moreover, you criticized the breakfast without even seeing or trying it, which we find quite unfair. We wish you all the best. Sincerely, The Management.

Hello, We are sorry to read that your stay did not meet your expectations. Our team strives every day to welcome each guest with professionalism and kindness. We sincerely regret that this did not stand out to you, even though we find it … Show more

Hello, We are sorry to hear that your stay did not meet your expectations. Regarding the room, please note that it is one of those recently renovated. However, from the moment of your arrival, we understood that our establishment likely did not meet your criteria, given the nature of your comments. Your expectations seem more aligned with the standards of 5-star hotels or prestigious establishments, which we do not claim to be. Furthermore, your comment about the local restaurant, in comparison to Alain Ducasse’s, comes across as somewhat condescending. It is worth mentioning that the owner of the establishment worked closely with Mr. Ducasse for many years and still maintains a good relationship with him. Therefore, it is not a matter of lacking appreciation, but rather an opinion shared by several guests that there are alternatives in Moustiers which are equally high-quality and sometimes more affordable. Regarding the spa fee (€15 per person per day), we understand that everyone has their own sensitivity to pricing. However, the rate we offer is well below the average for this type of service in France. It may therefore seem surprising to find this price excessive, especially when choosing to dine at a gourmet restaurant. As for your arrival, it took place at 1:30 p.m., while our rooms are available from 3:00 p.m., as clearly indicated on all our communication materials and booking platforms. It is imperative to wait for the housekeeping team’s go-ahead before handing over the keys, in order to ensure proper check-in conditions. During peak periods, early check-ins are generally not possible as the entire building must be cleaned. You were invited to wait comfortably in the lounge — an offer you declined, preferring instead to wait in the hallway outside the door. Lastly, we regret that you were unable to appreciate certain aspects of your stay. It is important to note that despite some of your remarks being rather disparaging, our entire team remained available, courteous, and professional at all times. We wish you the best in finding establishments better suited to your expectations for your future travels. Sincerely, The Management

Hello, We are sorry to hear that your stay did not meet your expectations. Regarding the room, please note that it is one of those recently renovated. However, from the moment of your arrival, we understood that our establishment likely d… Show more

Hello, We could make a package, like many hotels, which would impose all the services on all our customers. We preferred to just put the room and let each customer choose to compose their stay as they wish. Our room rate is 90 € at the moment, all the extras are mentioned and very clear on booking. Now, I don't think that in France, you have 3-star establishments that offer for 90 €, the room, breakfast, the spa and the restaurant meals. Best regards Orange Cédric

Hello, We could make a package, like many hotels, which would impose all the services on all our customers. We preferred to just put the room and let each customer choose to compose their stay as they wish. Our room rate is 90 € at the mom… Show more