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  5. Reviews of Hôtel Plaza Athénée - Dorchester Collection

Reviews of Hôtel Plaza Athénée - Dorchester Collection

25 Avenue Montaigne, 8th arr., 75008 Paris, France

#33 of 1,609 hotels in Paris

Guests' Choice

Review Score

Based on 194 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.4

  • Location

    9.7

  • Facilities

    9.3

  • Staff

    9.3

  • Value for money

    8.1

  • Free WiFi

    8.3

100% Verified Reviews

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Showing 1 - 69

  • Reviewed: November 8, 2018

    5.8
    Disappointing customer service - have stayed in way better 5 star hotels
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Avenue View
    • Stayed 2 nights

    Terrible room service - everything took at least 30 mins to arrive Housekeep threw away my things without asking Was promised to get breakfast on balcony but when they delivered my breakfast they told me the table couldn't fit on the balcony

    The rooms were spacious and the view was spectacular

    Stayed in October 2018

  • Reviewed: October 27, 2018

    5.0
    Goodbye Plaza Athenee- Seriously gone downhill - Not worth the prices at all.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are run down and everything needs to be renovated including their staff. Seems like this hotel has lost its charm and name which we were warned about by our taxi driver. Staff did not reach guest expectations- unprofessional and unhelpful. Every time they make a mistake by giving inaccurate information or trying to overcharge with no authorisationthey just say 'sorry' stayed 24 hrs and there were at least 3 issues with staff giving the wrong info or being unhelpful. Conceirge was very poor too- not what you expect- better service at Prince de Gaulle 5 Star Hotel on George V which was a fraction of the price service and rooms were immaculate. Very disappointed with this hotel, would not return or recommend to others.

    Just the location - rest was HIGHLY DISAPPOINTING wish we stayed elsewhere, never again unless prices are massively reduced.

    Stayed in October 2018

  • Reviewed: September 12, 2018

    9.2
    Overall our stay was amazing and I will definitely return in the future!
    • Leisure trip
    • Couple
    • Deluxe Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Quite pricey....but I guess it is to be expected!

    The hotel was wonderful!! The size of our suite was more than sufficient, the staff was friendly and efficient. The food and restaurant options well exceeded expectation.

    Stayed in September 2018

  • Reviewed: August 2, 2018

    10
    Good location, excellent service and gorgeous hotel, we had...
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 6 nights

    Good location, excellent service and gorgeous hotel, we had a wonderful stay with it and highly recommend the Plaza Athenee Hotel for your stay in Paris.

    Stayed in July 2018

  • Reviewed: May 17, 2018

    9.6
    A highlight of my stay in a Paris and I felt like royalty. Many thanks to the staff.
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    I had a fabulous stay with an exquisite upgraded room. The staff was exceptionally helpful and I couldn’t be more delighted and pleased with my stay. They go the extra mile and then some. I felt really special during my stay. I highly, highly recommend the Plaza Athenee Hotel for your stay in Paris. How wonderful for me to come back in the evenings to the most gorgeous Paris apartment. In addition, the bed was exceptionally comfortable. Besides the magnificent rooms and wonderful service, the food is glorious. I sampled the best breakfast pastries I’ve ever had including Pain Au Chocolate, and wonderfully soft, moist pastries with delicious filings. They were heavenly bites indeed.

    Stayed in May 2018

  • Reviewed: May 16, 2018

    7.9
    It was great fun to have a room with a terrace and view of the Eiffel Tower.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Avenue View
    • Stayed 2 nights
    • Submitted from a mobile device

    Delicious food in Le Relais Athénée restaurant (called ‘Le Relais’) but it was a slightly gloomy room for a sunny evening and was three quarters empty so it didn’t have much atomsphere.

    Stayed in May 2018

  • Reviewed: April 24, 2018

    10
    Absolutely Perfect! Everyone is so kind and gracious. Gorgeous, gorgeous hotel!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 5 nights

    I can't even say this was a negative but we had a minor issue when we got to the hotel. My husband sent an e-mail to the General Manager who immediately forwarded it to the Operations Manager, Mme. Agnés de Bousquet de Florian. We were unprepared for a) how quickly they would respond, and b) how incredibly kind and professional everyone was to help us. Specifically, Agnés and Stéphanie Piers, Deputy Guest Relations Manager, who were incredibly gracious and quick to help us. They just could not possibly have been more helpful! I'm still swooning about how nice they were to us!

    The hotel is just such an icon in Paris. It is absolutely beautiful from top to bottom. The rooms are fairly newly renovated and very beautiful. The bathrooms are beautiful with really big bath tubs (sometimes after a long flight or day in Paris you just want to soak - you absolutely can, here!) and double sinks. The food is excellent; the outdoor patio space is small (intimate, easy to talk with friends) and very pretty. I'm not sure what they call the mail corridor where they serve tea (and anything else you want) but is is all marble with crystal chandeliers - just gorgeous! We had a five (5) hour (!!) lunch with a close friend in this marble and crystal "corridor" one afternoon and we could not possibly have had better service or been more comfortable! I cannot recommend this hotel highly enough!!!!!

    Stayed in April 2018

  • Reviewed: January 9, 2018

    9.2
    Just lovely!!
    • Business trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 3 nights

    Wait staff (cocktails) was a bit slow.

    Absolutely beautiful hotel...I wish I had done a bit of map review to understand better where the Hotel was. Front Desk service was outstanding. Wait staff (cocktails) was a bit slow.

    Stayed in December 2017

  • Reviewed: January 6, 2018

    5.8
    It was ok, but I would probably go back to George V or the Ritz.
    • Leisure trip
    • Family with young children
    • Deluxe Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    We expected more from an expensive hotel recently redecorated and reopened with such a noise! Redevelopment was done not as good as many other equally expensive hotels. Breakfast is not as good for the price. Personnel at the gallery is not well trained.

    Some members of staff were very friendly and well trained, especially front desk and concierge team. The receptionist was very good and dealt well with a little problem that arose at check in.

    Stayed in January 2018

  • Reviewed: December 4, 2017

    9.6
    The hotel is of course a dream but what made our stay so...
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights

    The hotel is of course a dream but what made our stay so exceptional was the friendly staff.They pampered myself and my daughter making her first trip to Paris more than memorable.Just wonderful.....

    Stayed in December 2017

  • Reviewed: November 27, 2017

    9.6
    We had a great time. Wery accomidating, friendly staff.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    The Doorman/Porter couldn't do enough for us and made our stay that little bit better (if that was possible). The Concierge(s) were exceptional and very knowledgeable making reservations and coming up with ideas for local restaurants for us to eat at making our first anniversary that little bit more special

    Stayed in November 2017

  • Reviewed: June 10, 2017

    10
    The room was very spacious and nicely arranged to separate...
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 1 night

    The room was very spacious and nicely arranged to separate business and leisure! Friendly personnel - extra nice. The whole service. The personnel was perfect and the room very comfortable.

    Stayed in June 2017

  • Reviewed: December 13, 2018

    8.8
    Rhe bed and the suite
    • Solo traveler
    • Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Rhe bed and the suite

    Stayed in December 2018

  • Reviewed: November 22, 2018

    5.8
    The location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted from a mobile device

    Check in at 2:45 Wait for our room to be ready

    The location

    Stayed in October 2018

  • Reviewed: October 22, 2018

    9.2
    The rate was higher than indicated.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The rate was higher than indicated. I think they charged me incorrectly. The hotel was great but over priced.

    Stayed in October 2018

  • Reviewed: September 1, 2018

    9.6
    There is no 24 hour room service
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is no 24 hour room service

    Stayed in August 2018

  • Reviewed: August 24, 2018

    10
    Perfectin
    • Leisure trip
    • Family with young children
    • Junior Prestige Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in August 2018

  • Reviewed: July 29, 2018

    9.2
    The building is so beautiful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room wasn't vacuumed perfectly

    The building is so beautiful

    Stayed in July 2018

  • Reviewed: July 13, 2018

    9.6
    Amazing!
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Couldn’t think of one

    Friendly and helpful staff, great location. Beautiful vibes at the hotel

    Stayed in July 2018

  • Reviewed: July 12, 2018

    9.6
    High quality
    • Leisure trip
    • Travelers with friends
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    High quality

    Stayed in July 2018

  • Reviewed: May 11, 2018

    9.2
    Luxury
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Luxury

    Stayed in April 2018

  • Reviewed: April 29, 2018

    6.7
    Expensive
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Expensive

    Stayed in April 2018

  • Reviewed: March 5, 2018

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Paris has 7 hotels with prestigious Palace status. Plaza Athenee seems to be number 1, leaving 6 others behind.

    Stayed in March 2018

  • Reviewed: February 19, 2018

    7.1
    location the spirit of the place
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Avenue View
    • Stayed 2 nights
    • Submitted from a mobile device

    staff were unprofessional and provided no accurate information so for this price I would expect more

    location the spirit of the place

    Stayed in February 2018

  • Reviewed: January 25, 2018

    10
    After renovation all is great!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    After renovation all is great! Very comfortable and stunning servicem

    Stayed in January 2018

  • Reviewed: January 15, 2018

    8.8
    Excellent stay, highly recommended
    • Leisure trip
    • Couple
    • Deluxe Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Great spacious rooms and comfortable bed

    Stayed in January 2018

  • Reviewed: January 13, 2018

    10
    Thank you for everything
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    Thank you for everything

    Thank you for everything

  • Reviewed: November 19, 2017

    9.6
    Pleasant and luxurious
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Noise on the rooms above us!

    Luxury and location.

    Stayed in November 2017

  • Reviewed: October 11, 2017

    9.2
    The breakfast was marvelous.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It need a really big effort to find something not okay

    The breakfast was marvelous.

    Stayed in September 2017

  • Reviewed: October 9, 2017

    10
    Ther restaurant is not open all the day
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Ther restaurant is not open all the day

    Stayed in October 2017

  • Reviewed: September 13, 2017

    9.6
    Comfort & sophistication
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Comfy beds , clean rooms , helpful and smiling staff

    Stayed in September 2017

  • Reviewed: August 10, 2017

    9.6
    Very special and memorable.
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was really luxurious and very comfortable and very professional staff

    Stayed in July 2017

  • Reviewed: August 5, 2017

    7.9
    comfort
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    shower facilities

    very kind staffs

    Stayed in August 2017

  • Reviewed: July 31, 2017

    10
    Everything especially the amazing service
    • Leisure trip
    • Family with young children
    • Deluxe Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Very expensive . Very!!!!!!!

    Everything especially the amazing service

    Stayed in July 2017

  • Reviewed: July 30, 2017

    10
    I liked everything
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted from a mobile device

    I liked everything

    Stayed in July 2017

  • Reviewed: May 20, 2017

    10
    excellent
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights

    size of the room

    Stayed in May 2017

  • Reviewed: April 5, 2017

    10
    Good as usual!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Good as usual!

    Stayed in April 2017

  • Reviewed: March 23, 2017

    10
    All time favourite!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    All time favourite!!

    Stayed in March 2017

  • Reviewed: February 16, 2017

    9.6
    I felt as a queen there😀
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very expensive

    All services

    Stayed in February 2017

  • Reviewed: January 23, 2017

    9.6
    Exceptional service
    • Business trip
    • Group
    • Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    low water pressure in the shower

    the service is impeccable

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: May 17, 2016

    9.2
    The hotel was beautiful the rooms were very nice the staff...
    • Leisure trip
    • Couple

    The only thing I didn't like was I found that the food and drinks was very pricey and expensive and sometimes the staff over courteous, when sometime you just want to be left alone

    The hotel was beautiful the rooms were very nice the staff were excellent and made me feel very comfortable and the service from the staff was 10 and 10

  • Reviewed: February 4, 2016

    8.3
    Beautiful elegant surroundings that embody the stylish...
    • Leisure trip
    • Couple

    the fact our bedroom was not ready on arrival and we only took occupation after 16h00. Furthermore we had paid for an upgrade on booking.com which we never received as the hotel rooms were not ready and we could not wait as we had a function at 17h00. Very disappointing.

    Beautiful elegant surroundings that embody the stylish history and romantic ambience of Paris.

  • Reviewed: February 4, 2016

    10
    Loved the concierge, provided us with fantastic restaurant...
    • Leisure trip
    • Family with older children

    Tricky to get the shower temperature right. We had to hand hold the shower head, tricky when trying to wash yourself.

    Loved the concierge, provided us with fantastic restaurant recommendations and clear directions. Very welcoming and friendly staff. Absolutely loved the interiors, the bedroom was gorgeous and had a view of the Eiffel Tower from our balcony. Most amazing place that I have ever stayed. Extremely professional.

  • Reviewed: October 7, 2015

    9.2
    Location, stay, general staff, tea room
    • Leisure trip
    • Group

    concierge missed a few bookings Room service food is not good and made a few mistakes by sending wrong meal twice though they remedied it first time, second time didn't have time to wait for the correct meal to come up

    Location, stay, general staff, tea room

  • Reviewed: September 15, 2015

    10
    Breakfast was amazing, staff friendly and very helpful like.
    • Leisure trip
    • Group

    The walls could be thicker. No sound proofing. I woke up once in the middle of the night because the room next to me had the TV volume up.

    Breakfast was amazing, staff friendly and very helpful like. Amazing view from the roomain. Good location.

  • Reviewed: May 10, 2015

    10
    Everything was fantastic and had an excellent time with my...
    • Leisure trip
    • Family with young children

    Everything was fantastic and had an excellent time with my family. Very child friendly & full attention to any needs required at any time. I will definitely book again soon , and can't wait for my next visit to the hotel. I will definitely , not go anywhere else for my next Paris visits.

  • Reviewed: March 31, 2015

    9.6
    The hotel is right on Avenue Montaigne and literally one...
    • Leisure trip
    • Family with older children

    The rooms are not the best compare to other top-ranking hotels in Paris, although it's a minor flaw given the location and other facilities.

    The hotel is right on Avenue Montaigne and literally one minute walk from the flagship store of Dior, three minutes away from the flagship store of Chanel, and within five minutes walk from other top tier designer brands. There's one three star Michelin restaurant and another fine dining place which is really nice as well.

  • Reviewed: February 24, 2015

    10
    The excellent service and attention that we received from...
    • Business trip
    • Group

    The prices of the SPA were ridiculously high.

    The excellent service and attention that we received from all the staff. The breakfast was also amazing as always.

  • Reviewed: January 6, 2015

    4.2
    Cafe in the hotel
    • Leisure trip
    • Couple

    No facilities, no pampering in the five star hotel, no complimentary water, no coffee machine ir tea,no welcome fruits or small gifts, no swimming pool, u dont just feel happy there

    Cafe in the hotel

  • Reviewed: April 30, 2016

    10
    The Best Hotel in Paris.
    • Leisure trip
    • Family with young children

    The Best Hotel in Paris.

  • Reviewed: April 6, 2016

    10
    Best concierge desk I have ever experienced.
    • Leisure trip
    • Couple

    Best concierge desk I have ever experienced. breakfast is amazing too.

  • Reviewed: March 15, 2016

    10
    Great hotel with great expensive smell in the corridors.
    • Leisure trip
    • Couple

    Bed. It's just too soft for my back.

    Great hotel with great expensive smell in the corridors.

  • Reviewed: March 14, 2016

    9.6
    Excellent service.
    • Leisure trip
    • Solo traveler

    I didn't like that there was no coffee maker in the room.

    Excellent service. They even rented a keyboard for me so I could practice in my room.

  • Reviewed: January 31, 2016

    10
    Very good!
    • Business trip
    • Couple

    Very good!!!!

  • Reviewed: January 17, 2016

    8.3
    Restaurant, bar
    • Business trip
    • Solo traveler

    Clinical, not much of an atmosphere

    Restaurant, bar

  • Reviewed: December 31, 2015

    10
    The attentiveness, friendliness and professionalism of the...
    • Leisure trip
    • Family with older children

    The attentiveness, friendliness and professionalism of the staff was unbeatable and the beautiful, spacious rooms and amenities were wonderful.

  • Reviewed: September 29, 2015

    10
    The best of the best !
    • Leisure trip
    • Couple

    The best of the best ! Le top

  • Reviewed: September 22, 2015

    9.6
    location
    • Couple

    location

  • Reviewed: September 7, 2015

    9.6
    Staff were very kind and helpful specially the concierge.
    • Leisure trip
    • Couple

    Staff were very kind and helpful specially the concierge.

  • Reviewed: August 30, 2015

    10
    We enjoyed every minute of our stay , it was out of this...
    • Leisure trip
    • Couple

    We enjoyed every minute of our stay , it was out of this world...

  • Reviewed: August 30, 2015

    9.6
    Booked a room with balcony, didn't get one
    • Leisure trip
    • Couple

    Booked a room with balcony, didn't get one

  • Reviewed: August 16, 2015

    10
    Everything was perfect
    • Leisure trip
    • Couple

    Everything was perfect

  • Reviewed: August 9, 2015

    9.6
    Location is the best
    • Leisure trip
    • Couple

    Location is the best

  • Reviewed: August 4, 2015

    10
    Amazing atmosphere.
    • Leisure trip
    • Couple

    Sound proofing should be improved to enhance the privacy of the hotel guests.

    Amazing atmosphere. Very positive vibe.

  • Reviewed: June 6, 2015

    10
    the service was superp
    • Leisure trip
    • Solo traveler

    nothing

    the service was superp

  • Reviewed: June 2, 2015

    10
    Every thing every thing really i loved it and i want to stay...
    • Leisure trip
    • Solo traveler

    Nothing

    Every thing every thing really i loved it and i want to stay there next time im in paris

  • Reviewed: May 27, 2015

    9.6
    Staff, location and attention to details
    • Leisure trip
    • Family with young children

    Nothing to be honest

    Staff, location and attention to details

  • Reviewed: May 14, 2015

    9.6
    This is a truly top class hotel, from A to Z
    • Couple

    Nothing I can think of.

    This is a truly top class hotel, from A to Z

  • Reviewed: March 17, 2015

    10
    OLd world charm, with superb up to date facilities.
    • Leisure trip
    • Group

    OLd world charm, with superb up to date facilities. Staff utterley charming

There are also 44 reviews without text. These impact the overall review score.

Showing 1 - 69

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