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Reviews of Hôtel Hélios 4 stars

3 Avenue Dautheville, 06160 Juan-les-Pins, France

#23 of 70 hotels in Juan-les-Pins

Guests' Choice

Review score

Based on 171 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    7.9

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Showing 1 - 51

  • Reviewed: 1 July 2018

    9.2
    Very enjoyable break and will definitely return.
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Champagne was very expensive being in the home of it as were some Rose wines.

    Comfortable hotel very close to beach, restaurants and shops. The beach restaurant belonging to hotel was excellent, probably the best meal of our stay. Shopping was great with both high and low end stores.

    Stayed in June 2018

  • Reviewed: 26 June 2018

    9.2
    Very amenable friendly staff throughout hotel, starting with...
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very small point but very important to my daughter and I, the pillows were not to our liking

    Very amenable friendly staff throughout hotel, starting with reception

    Stayed in June 2018

  • Reviewed: 28 April 2018

    6.7
    Clean
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Receptionist on arrival was curt, indifferent and unhelpful No assistance with cases We were not shown our room The fittings in the room were rather basic

    Very good breakfast

    Stayed in April 2018

  • Reviewed: 11 August 2017

    7.9
    A really nice place to stay
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights

    The air conditioning in the room wasn't particularly good, and sometimes it gave off a terrible smell - however the weather was unusually hot. Also I believe that for the price being paid for the hotel, the guests should be given complimentary sun lounges on the beach - this becomes very expensive at between 20 and 30 Euros per sun lounger per day!

    We had a newly refurbished deluxe room, the size and décor was very good. Also, the location of the hotel is excellent, close to the beach and the town centre. The staff were great, and very helpful when needed.

    Stayed in August 2017

  • Reviewed: 22 May 2017

    9.2
    Great location
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The staff go above and beyond to help My wife needed a dress dry cleaning out of hours which had been stained travelling and they went out if their way to get it done big thank you very dog friendly

    Stayed in May 2017

  • Reviewed: 4 October 2016

    6.7
    Location was great, rooms were clean.
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    furnitures and the decoration was a bit old fashioned but its ok. The personel of the restaurant's behavior was quite rude while i just wanted to taste a very little tiny cake because of that i l didnt pay for the breakfast. He ran to his manager and complained about me. This behavior made me sad like i am a thief. I travelled all over the world and stayed lots of hotels but I have never seen such a behavior like this.

    Location was great, rooms were clean.

    Stayed in October 2016

  • Reviewed: 18 July 2018

    9.6
    Better than the more expensive and supposedly up-market hotels in the same area.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 5 nights

    Breakfast area could have been cooler.

    Great location with friendly staff who give it a family feel.

    Stayed in July 2018

  • Reviewed: 1 July 2018

    10
    AMAZING, PERFECT
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    Everything was perfect. All the people, working in this hotel are Extremelly kind, polite and ready to help with Anything

    Stayed in June 2018

  • Reviewed: 30 June 2018

    9.6
    Weather superb, hotel Superb, staff superb, 100yrd walk to the beach.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    I liked everything

    Sea view, good size balcony, very comfortable and the extra large bed.

    Stayed in June 2018

  • Reviewed: 18 June 2018

    10
    Great location a few minutes walk from everything.
    • Leisure trip
    • People with friends
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location a few minutes walk from everything. Highly recommended

    Stayed in June 2018

  • Reviewed: 17 June 2018

    10
    Amazing service
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing service

    Stayed in June 2018

  • Reviewed: 28 April 2018

    9.2
    Very clean and quite spacious room.
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Can be noisy if window is open

    Very clean and quite spacious room. Room 501 with seaview. Very nice staff. Close to the seaside.

    Stayed in April 2018

  • Reviewed: 23 April 2018

    7.1
    Good basic hotel in a nice location
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    No bath and shower gel

    Size of room

    Stayed in April 2018

  • Reviewed: 2 April 2018

    10
    Wonderful
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights

    Breakfast is good and versatile.

    Stayed in April 2018

  • Reviewed: 30 June 2017

    9.6
    Relaxing, good for summer vacation with your partner.
    • Business trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    Wi-fi speed is insufficient.

    Staffs are very friendly and kind. Beautiful room.

    Stayed in June 2017

  • Reviewed: 20 June 2017

    8.8
    lovely
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    additional payment for hotel beach facilities (understand as standard at Cote d'Azur)

    Stayed in June 2017

  • Reviewed: 15 May 2017

    7.1
    Nice stay, bad breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast that I had orderd to our room was awful!

    The room was new and it was nice and bright.

    Stayed in May 2017

  • Reviewed: 29 April 2017

    9.6
    Perfect for a 4 day business trip
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights

    Friendly and helpful staff

    Stayed in April 2017

  • Reviewed: 26 April 2017

    10
    Excellent hotel
    • Business trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    La decoration

    Stayed in April 2017

  • Reviewed: 28 March 2017

    7.1
    Comfortable stay at a good location.
    • Business trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi not stable and also slow.

    Location was great, near the beach. Staff is friendly.

    Stayed in March 2017

  • Reviewed: 27 September 2016

    9.6
    Excellent room with lovely view
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    breakfast buffet ran out of things.

    Stayed in September 2016

  • Reviewed: 6 September 2016

    7.9
    Friendly, but worn out
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    The place seems a bit run down with worn carpets. Horrible lamps and low quality beds.

    The staff were friendly and helpful. The location perfect.

    Stayed in September 2016

  • Reviewed: 3 August 2016

    10
    very friendly staff, very tidy rooms, excellent stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 11 nights

    very friendly staff, very tidy rooms, excellent stay

    Stayed in August 2016

  • Reviewed: 1 August 2016

    7.5
    Location, room
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 7 nights

    The mini bar was never re-stocked

    Location, room

    Stayed in July 2016

  • Reviewed: 31 July 2016

    7.5
    Nice hotel even if the interior is dated
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old fashion decor was like the hotel in the shining

    Location

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 April 2016

    10
    Everything was perfect, We had a great room beautiful...
    • Couple

    Everything was perfect, We had a great room beautiful Bathroom and very comfortable beds a nice Balcony , nice size of room and very clean and Everyone in the hotel are so nice, we had enjoyed our trip so much and will definitely come back to Helios and I highly recommend this wonderful hotel.

  • Reviewed: 9 September 2015

    8.3
    Perfect location, nice modern hotel.
    • Leisure trip
    • Couple

    Perfect location, nice modern hotel. Not really a 4star but more like a v nice premier inn. Helios beach charges 20euros per sunlounger and you are not permitted to lie on sand. This is a standard rule for the whole beach.

  • Reviewed: 9 September 2015

    9.6
    We arrived at Hotel Helios early expecting to have to wait...
    • Leisure trip
    • Family with older children

    Our only disappointment were the pillows. We found them to be too large and bulky.

    We arrived at Hotel Helios early expecting to have to wait until 2:00 to check in but the very friendly woman working that morning told us our rooms were ready and we had been upgraded at no extra cost. How fantastic is that! Our air conditioned room was very clean and spacious with a king size bed. We had a large patio with a lounge chair and patio set. There was a fridge which was extremely nice to have. The hotel staff were pleasant, helpful, and spoke excellent English. The beach is an easy three minute walk from the hotel and the hotel is about a ten minute walk from the Juan des Pins Train Station. There are numerous cafe's, bakeries, shops, and a super market also within an easy walking distance. My husband and I thoroughly enjoyed our stay at Hotel Helios. We would definitely recommend this hotel.

  • Reviewed: 5 September 2015

    7.9
    Fantastic location once we found it via many one way narrow...
    • Leisure trip
    • Couple

    Housekeeping seemed to do a half job of the room. Tea/coffee not restocked and mugs/glasses left dirty also.

    Fantastic location once we found it via many one way narrow streets. Most staff very helpful. Anthony helped with our Sat Nav that we couldn't work and we got to the next destination safely! Thanks

  • Reviewed: 11 August 2015

    7.9
    The location is perfect, super close to shops, restaurants...
    • Leisure trip
    • Family with older children

    Check in was odd, the women who helped us were very awkward and seemed they didn't know what they were doing. They were nice but not very professional. Other days there were other people who were more helpful. We thought they should also just add in an extra cost to the room fee and include breakfast for all. Yes there are some boulangerie and patisserie nearby, but sometimes you need a better breakfast and frankly we did not find a lot of places that offered a nice, sit down breakfast in town, so a continental breakfast would have been welcome, but not for an extra €18 each a day. Underground parking was a tight fit for a larger car/van/small SUV.

    The location is perfect, super close to shops, restaurants and beach. The room was great, very clean and best of all very cold (the aircon was amazing after days out in the horrible heat). Bathroom was perfect but they should provide conditioner with the shampoo. Make sure you contact the hotel after booking if you want to reserve spots at Helios Beach, especially in August, as it was a battle to get a decent place. The beach itself was great, clean, softs and and clear warm water. I would stay here again!

  • Reviewed: 10 August 2015

    10
    The manager Anne went out of her way to get us tickets for...
    • Leisure trip
    • Group

    Not much. The roof terrace had quite a lot of bird mess on it and the mini bar fridge could have been a bit bigger so we could fit our own food and wine in it.

    The manager Anne went out of her way to get us tickets for the opening night of the jazz festival, despite it being fully booked. We were extremely grateful. The staff overall were very friendly and welcoming. Their private beach is also wonderful and the hotel's location is perfect.

  • Reviewed: 6 August 2015

    4.2
    The room was a good size and had a good balcony.
    • Leisure trip
    • Couple

    Very old looking in need of a major renovation. The so called private beach was not private at all and was open to anyone. Even as hotel guests you had to pay for the beach at the same cost as anyone else.

    The room was a good size and had a good balcony.

  • Reviewed: 7 July 2015

    8.3
    When we came we were given a small room with the view at the...
    • Leisure trip
    • Couple

    Breakfast is to expensive.

    When we came we were given a small room with the view at the street, evnthough we have requested a quiet room at the time of the booking. The staff was very friendly and they did offer us another room (biger & cleaner) that did not have a balcony but we did not hear any noise from the street at all.

  • Reviewed: 7 July 2015

    9.2
    We had delux room on 6th floor.
    • Leisure trip
    • Couple

    Breakfast for 18€ p/p way too much. At Cafe /bakery you can get two coffees two crossiants and two brioche for less than 7€.

    We had delux room on 6th floor. Large. More than ample closet space. Bathroom with toilet, bidet combination shower bath tub. Air conditioning. Large balcony over looking Mediterranean Sea. Heloise has Beach Bar and restaurant. Location very close to Beach. Tourist train. Market. Cafe. Post Office. Train Station. All very good.

  • Reviewed: 2 June 2015

    5.0
    Location was very good, right at the heart of Juan Les Pins
    • Leisure trip
    • Couple

    The hotel is so old. The lifts take forever even though there are 2 of them. The walls are thin and I can hear my neighbour talking on the phone (not shouting, as the neighbour was my friend and we discussed this) The electric socket came out of the walls in my room with exposed wiring. The bathroom was not nice at all. The shower was difficult to use and at an awkward angle so that even a short person like myself (5'3") had to stand twisted to wash. I would definitely not call this a 4 star hotel. I have been to 2 star hotels in other parts of the world which are similar.

    Location was very good, right at the heart of Juan Les Pins

  • Reviewed: 31 May 2015

    5.4
    location was ok, close to center and beach and station.
    • Leisure trip
    • Couple

    Spent some really bad nights here. the walls are like paper! heard every word and movement. Drunk party people came home in the early hours (3am) and the staff wasn't to concerned. ("Its not my problem!")

    location was ok, close to center and beach and station. Beach was good. But you have to pay 20 Euro for beds! Not free!

  • Reviewed: 23 May 2015

    9.2
    We booked the suite over the Monaco F1.
    • Leisure trip
    • Couple

    Breakfast could have been a little more substantial. Not bad, but ok.

    We booked the suite over the Monaco F1. Excellent staff. Awesome views and fantastic restaurants close by.

  • Reviewed: 21 April 2015

    9.6
    Location to the beach front and the essential train station...
    • Leisure trip
    • Group

    Breakfast a little pricey and no milk to go with the tea and coffee provided in the room.

    Location to the beach front and the essential train station if you want to get around. Wonderful friendly polite staff. Décor. Close to restaurants.

  • Reviewed: 21 April 2015

    9.2
    The location was perfect.
    • Leisure trip
    • Couple

    The location was perfect. A 5 minute walk to beach, walking distance to the vibey bars and restaurants yet distanced enough to not get all the noise. The room was spacious, clean and well kept. We were given a sea view even though we didnt pay for it. Helpful and friendly staff.

  • Reviewed: 26 May 2016

    8.8
    The attitude and the service of the staff was excellemt.
    • Leisure trip
    • Couple

    The attitude and the service of the staff was excellemt. Breakfast also was very good.

  • Reviewed: 10 April 2016

    9.6
    Very comfortable room and bed.
    • Business trip
    • Solo traveller

    Shower was too low if you want to shower while standing.

    Very comfortable room and bed.

  • Reviewed: 4 October 2015

    7.5
    Parking
    • Leisure trip
    • Couple

    Parking

  • Reviewed: 16 September 2015

    7.9
    The big bed was à big plus of the room.
    • Leisure trip
    • Couple

    The room was a little small.

    The big bed was à big plus of the room. And the bathroom was clean.

  • Reviewed: 5 September 2015

    7.5
    location, room facilities
    • Leisure trip
    • Couple

    WIFI constantly disconnected. not all staff were helpful/friendly.

    location, room facilities

  • Reviewed: 28 July 2015

    9.2
    Location is great, and the staff is friendly also the hotel...
    • Leisure trip
    • Couple

    Underground parking

    Location is great, and the staff is friendly also the hotel is clean and yhe room had a nice sea view

  • Reviewed: 25 July 2015

    7.9
    The staff at Helios Plage were not as friendly / helpful...
    • Leisure trip
    • Group

    The staff at Helios Plage were not as friendly / helpful as those at the hotel - which was disappointing. WiFi connection was intermittent.

  • Reviewed: 3 July 2015

    7.5
    Closeness to beach
    • Leisure trip
    • Couple

    The area was a bit iffy Interesting locals bar opposite?! Difficult underground car park

    Closeness to beach Clean room with every facility included

  • Reviewed: 26 May 2015

    10
    Location was outstanding!
    • Leisure trip
    • Couple

    Location was outstanding!

  • Reviewed: 19 May 2015

    7.5
    Rooms are spacious for France.
    • Business trip
    • Solo traveller

    Wifi is very slow and intermittent. Rooms can be noisy.

    Rooms are spacious for France.

  • Reviewed: 14 May 2015

    7.5
    Nice hotel not too far from beach.
    • Leisure trip
    • Couple

    Nice hotel not too far from beach. Highly recommend

  • Reviewed: 18 April 2015

    10
    Everything about the hotel
    • Leisure trip
    • Couple

    Everything about the hotel

There are also 18 reviews without text. These impact the overall review score.

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