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Reviews of Hotel Hélios 3 stars

12 rue Labech, 34300 Cap d'Agde, France

#37 of 150 hotels in Cap d'Agde

Guests' Choice

Review score

Based on 423 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    7.9

  • Location

    8.1

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    7.5

  • Free WiFi

    6.9

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Showing 1 - 45

  • Reviewed: 17 October 2018

    9.2
    Great Hotel
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night

    Wasn't keen on the area, harbour was all a bit man made and very expensive for food and drink but this has no bearing on the hotel which was great.

    Lovely hotel in a quiet residential area, pool was great after a long hot drive and staff were very friendly and most helpful with lots of tips on where to eat down by the harbour. They upgraded our room so we had a terrace which was lovely and room was very clean as was the bathroom.

    Stayed in September 2018

  • Reviewed: 25 August 2018

    3.3
    Crap hotel
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Pool closed, rude staff, I didn't speak much French most of the staff spoke no English, very expensive compared to the other hotels I have booked, rules for everything, must leave key card at reception??? Pounced on by staff asking Questions all the time??

    Nothing, horrid stay... Was not on beach as stated, pool closed, rude staff...

    Stayed in August 2018

  • Reviewed: 23 August 2018

    6.3
    The Helios Hotel is a small basic hotel, clean and had...
    • Leisure trip
    • Couple
    • Exclusive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It has the smallest bathroom with a tiny bath, the shower head didn’t fit in the holder which made it difficult to wash and rinse without water going every where. I didn’t have breakfast included in our stay but we paid for coffee in the morning, which was awful!

    The Helios Hotel is a small basic hotel, clean and had comfortable beds

    Stayed in August 2018

  • Reviewed: 21 August 2018

    10
    Will book again
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    Great hotel great service. Rooms were clean and cleaned daily and towels replaced air conditioning worked great nice comfy bed, shower had loads of hot water. Free WiFi worked a treat, it had a lovely pool and the hotel provides towels for the sunbeds

    Stayed in August 2018

  • Reviewed: 8 August 2018

    7.5
    The bed was very comfortable.
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    The room was comfortable but there were a few damaged items in the room such as light bulbs and the bathroom door lock was faulty.

    The bed was very comfortable. The staff were very nice.

    Stayed in August 2018

  • Reviewed: 4 August 2018

    5.4
    it is 2-3 stare average nothing special
    • Leisure trip
    • Solo traveller
    • Economic Double Room
    • Stayed 4 nights

    booking.com has mentioned that this hotel was near the naturist village it is misleading it is over 3 miles ,i don't recommend it sorry

    it is 2-3 stare average nothing special

    Stayed in August 2018

  • Reviewed: 24 July 2018

    8.8
    We enjoyed our stay, mostly due to the location and the friendliness of the staff.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights

    The room was a bit small. The bed a bit hard. The shower was low down so that to hold it by hand to get totally wet.

    This hotel was very convenient to the marina and a short drive to the beaches. The pool was a lovely bonus to cool off in the heat. The staff were very helpful and friendly. Air conditioning worked well. Bar was nice for a nightcap.

    Stayed in July 2018

  • Reviewed: 15 July 2018

    10
    Really friendly staff and great pool.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Really friendly staff and great pool. Quiet location yet close to town centre. Hotel was very clean and family room was great with good air conditioning.

    Stayed in July 2018

  • Reviewed: 29 June 2018

    5.4
    Stay near to point of interest- not here
    • Business trip
    • Solo traveller
    • Economic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It was off season and prices were under a 100 euros per night - it was close to harbour where all the night life and resteraunts are located - only advantage over hotels on harbor were it had a pool and cheaper prices- not likely to repeat stay. Naturist helios is a different hotel on opposite side of 2nd harbor east of this location.

    Stayed in June 2018

  • Reviewed: 23 April 2018

    5.4
    We booked the wrong hotel. It wasn't what we expected but we had prepaid and couldn't change.
    • Leisure trip
    • Solo traveller
    • Double Room with Terrace
    • Stayed 3 nights

    The room we were first offered had a lot of traffic noise and we were only offered a more expensive upgrade. The suburban location was not what we had hoped for. Other guests exhibited poor behaviour around the pool.

    The receptionist was really lovely, very helpful and thoughtful. The hotel took good care of our bicycles overnight. The pool opened on our second day.

    Stayed in April 2018

  • Reviewed: 10 April 2018

    9.2
    Warm and welcoming, Hotel Helios felt like a home away from home.
    • Leisure trip
    • Family with young children
    • Triple Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Very welcoming owner and staff, kindly let us check in early...just what I needed after travelling alone with 3 young children. Spotless, comfortable, homely hotel with a spacious family room and sunny terrace. Lovely breakfast too.

    Stayed in April 2018

  • Reviewed: 18 September 2017

    8.3
    Very friendly staff.
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 10 nights

    Very friendly staff. The customer service is amazing ,especially Alexandra on reception. Very clean hotel in a quiet residential area . Had a famïly room with large sitting out area,. A short walk to the naturist area . Highly recommended.”

    Stayed in September 2017

  • Reviewed: 13 August 2017

    8.8
    Very accommodating.
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    Perhaps a bigger choice of meals but this is a small criticism. Waterproof lounger cushions would be welcome for the loungers around the pool.

    The manager and staff were very friendly and accommodating without exception. The hotel and pool were kept very clean.

    Stayed in August 2017

  • Reviewed: 11 August 2017

    9.2
    Good cheap hotel
    • Leisure trip
    • Couple
    • Economic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Tea/coffee making facility would be nice, I was aware that there was a hot drink area in the dining room but not sure if I was allowed to go there. Some info about the facilities would be good (like a little pamphlet or folder to avoid the embarrassment of asking questions). Window faced the roof of a house so ambience was not great but you get what you pay for.

    Proximity to everything. A fair walk to the naturist area though if that floats your boat. Staff were great and tried to help if asked.

    Stayed in August 2017

  • Reviewed: 10 August 2017

    2.5
    Crappy expensive hotel
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 2 Children) with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    The worst thing about this hotel is the staff. The night staff, one with pony tail and another one who speaks Spanish are lovely, but the woman and the manager are the rudest and crulest ever. I will be forming a complaint.

    Best thing was the terrace and size of the room

    Stayed in August 2017

  • Reviewed: 23 July 2017

    7.1
    A good base to visit the Cap D'Agde and its beaches from
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights

    People clopping about upstairs in heels late at night was too easy to hear - . No shower curtain leads to wet bathroom if you're not careful.

    Helpfulness of staff. 10 minute walk into marina area & restaurants. Nice pool to dunk in at the end of a day at the beach. Aircon good and quiet.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    6.7
    Good Hotel, but far from the main attraction
    • Leisure trip
    • Family with young children
    • Economic Double Room
    • Stayed 1 night

    The location of the hotel is not very convenient and we had to walk 15 minutes to reach the nearest restaurant.

    We stayed in the hotel for only one night so it was ok for a night's stay, we had breakfast in the hotel which I thought was expensive for 11 euros per head. The staff at the reception was good and spoke good english. The size of the room was small, but again for a night's stay it was ok and manageable. I chose this hotel as booking.com has mentioned that this hotel was near the naturiste village but it costed us 15 euros to reach the naturiste village from the hotel.

    Stayed in July 2017

  • Reviewed: 19 October 2016

    10
    Excellent if you need a one nighter before renting a villa for your holiday
    • Leisure trip
    • Group
    • Triple Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Had a famïly room with large sitting out area, very comfortable and plenty of room. Perfect location.m down in the marina area in five minutes ( via the shortcut)

    Stayed in September 2016

  • Reviewed: 29 July 2018

    9.2
    It's not hell at Helios
    • Leisure trip
    • Solo traveller
    • Exclusive Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Lack of variety in the breakfast

    Everything else was perfect

    Stayed in July 2018

  • Reviewed: 14 June 2018

    10
    An ideal stop on our frequent long journeys between the '47' and Rome.
    • With a pet
    • Leisure trip
    • Couple
    • Exclusive Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    There was nothing to dislike.

    The architectural concept embraces the guest with its ideal central and easily observed secure parking.

    Stayed in June 2018

  • Reviewed: 21 September 2017

    10
    Excellent.
    • Leisure trip
    • Couple
    • Economic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lovely room, wonderful atmosphere, friendly staff, bonus was having fridge and safe in room.

    Stayed in September 2017

  • Reviewed: 7 September 2017

    9.6
    Very relaxed, highly recommended
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Staff very friendly,

    Stayed in September 2017

  • Reviewed: 6 September 2017

    3.8
    Unwelcoming staff.
    • Leisure trip
    • Family with young children
    • Exclusive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unwelcoming staff. Poor value for money.

    Stayed in August 2017

  • Reviewed: 1 September 2017

    7.9
    Convenient stopover for 2/3 nights.
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 2 nights

    Friendly staff. Nice pool and secure parking. 20 minutes walk to shops and restaurants. Decent 3 star.

    Stayed in August 2017

  • Reviewed: 21 August 2017

    9.6
    Great hotel just a five minute stroll to the heart of the marina. It's an excellent resort.
    • Leisure trip
    • Family with young children
    • Triple Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was all good

    Everything was great

    Stayed in July 2017

  • Reviewed: 21 August 2017

    7.9
    Great staff - very friendly and helpful.
    • Leisure trip
    • Solo traveller
    • Double Room with Terrace
    • Stayed 1 night

    Great staff - very friendly and helpful.

    Stayed in July 2017

  • Reviewed: 18 August 2017

    9.6
    I would definitely stay there again.
    • Leisure trip
    • Couple
    • Economic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Quite a long walk to the beach.

    Immaculate, nice pool area, hotel nice size, not too many rooms and very good parking. Friendly and helpful staff.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    8.3
    The pool and the bar
    • Leisure trip
    • Family with young children
    • Triple Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    The pool and the bar

    Stayed in August 2017

  • Reviewed: 2 August 2017

    5.8
    The knowledge of the reception staff on the local area and...
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 3 nights

    The knowledge of the reception staff on the local area and transport was very poor

    Stayed in July 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 9 September 2015

    7.9
    This hotel was good value for money and the staff were...
    • Leisure trip
    • Group

    This hotel was good value for money and the staff were friendly and helpful. The gardens were pretty and there was excellent parking. The more expensive rooms facing the garden and pool were a good choice to make. It was good to be away from the lively and noisy centre of Cap d'Agde which was only a five minute drive away. It was a pleasant stay

  • Reviewed: 25 August 2015

    7.1
    Location, you can go by foot to the beach.
    • Leisure trip
    • Solo traveller

    No restaurant, you need to order your breakfast in advance. Some outdated furniture and bathroom equipment.

    Location, you can go by foot to the beach. Staff was gentle and available. Guarded parking.

  • Reviewed: 17 August 2015

    9.5
    Excellent location and really good value.
    • Leisure trip
    • Family with older children

    Excellent location and really good value. We were a family of 4 with teenage children - the room was big enough with a separate room for the children. The pool area was spotless and a really nice setting. Staff were very helpful. All round excellent value for money

  • Reviewed: 11 August 2015

    6.3
    The room was available in peak season.
    • Leisure trip
    • Solo traveller

    Lousy wifi. Staff would not change my room because it was "basic" and they were full up. 45 minute walk to naturiste village, though the staff had said 15-30 minutes.

    The room was available in peak season. Walkable to restaurants and luna park.

  • Reviewed: 28 July 2015

    7.5
    The reception is available 24/24h a real plus for coming...
    • Leisure trip
    • Couple

    The maid forgot to leave toilet paper one day out of four during our stay.

    The reception is available 24/24h a real plus for coming and going at all hours.

  • Reviewed: 16 July 2015

    9.2
    Very quiet location.
    • Leisure trip
    • Couple

    Very quiet location. Staff were very friendly, polite and helpful. The whole of the hotel was very well maintained and pristine. A very enjoyable stay, would thoroughly recommend.

  • Reviewed: 20 June 2015

    8.3
    Value for money.
    • Leisure trip
    • Couple

    A bit far from the beach and the city center. Need to take the car

    Value for money. Nice pool, quiet area with free parking. 24 hours staff. Friendly staff. Overall setting and building, only 2 storeys...nice Provence style.

  • Reviewed: 22 May 2015

    8.8
    Very friendly and helpful staff, The location was good for...
    • Leisure trip
    • Couple

    I had requested coffee making facilities when I booked on line, so I was disappointed to be told they did not provide such a service when I arrived. Why give you the option if there is not one?

    Very friendly and helpful staff, The location was good for beaches and shops, on a very good and reliable bus route.

  • Reviewed: 22 May 2016

    9.6
    Customer service is par excellent.
    • Business trip
    • Family with older children

    Customer service is par excellent.We overslept one day and reception came to say they had held breakfast. Truly impressive.

  • Reviewed: 30 September 2015

    7.5
    very quiet.
    • Leisure trip
    • Couple

    very quiet.pleasant hotel

  • Reviewed: 14 September 2015

    8.8
    Very friendly staff and very well situated.
    • Leisure trip
    • Family with older children

    Very friendly staff and very well situated.

  • Reviewed: 12 August 2015

    7.5
    Food although only snacks could have been better
    • Leisure trip
    • Group

    Food although only snacks could have been better

  • Reviewed: 28 July 2015

    2.9
    Nothing
    • Leisure trip
    • Couple

    Smallest room I've ever seen, looked like a motel from the 1960's, absolutely nothing like thebpictures

    Nothing

  • Reviewed: 12 July 2015

    7.1
    StFf very helpful
    • Leisure trip
    • Couple

    Bed very uncomfortable.

    StFf very helpful

  • Reviewed: 18 June 2015

    7.9
    The breakfast, swimming pool and staff attitude
    • Leisure trip
    • Solo traveller

    Bed was about too hard and small TV.

    The breakfast, swimming pool and staff attitude

  • Reviewed: 31 May 2015

    7.5
    Close to the harbour
    • Leisure trip
    • Solo traveller

    Bad internet connection!!!!!!

    Close to the harbour

There are also 12 reviews without text. These impact the overall review score.

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