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Reviews of Novotel Tours Centre Gare 4 stars

15 Rue Edouard Vaillant, 37000 Tours, France

#38 of 43 hotels in Tours

Guests' Choice

Review score

Based on 35 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    7.9

  • Facilities

    7.5

  • Staff

    7.6

  • Value for money

    7.3

  • Free WiFi

    8

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Showing 1 - 41

  • Reviewed: 17 July 2018

    4.2
    Location
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    We stayed there in mid July, The air conditioning didn’t work and we could not open the window because of the noise from train station so it was very difficult to get some sleep, The staff were not willing to give us another room. We checked out earlier than planned. The WiFi connection was very poor.

    Location

    Stayed in July 2018

  • Reviewed: 3 July 2018

    7.1
    Good location. Decent breakfast. Comfortable beds.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    The air conditioning is remotely controlled. We found the rooms quite hot and uncomfortable at times. It's a shame because the beds were very comfortable. It was just that the temperatures of the rooms were too hot.

    The beds were very comfortable and the water pressure in the bathroom was excellent. Plenty of space in the rooms. We stumbled upon several issues upon checking in but the check-in desk resolved them all.

    Stayed in July 2018

  • Reviewed: 13 June 2018

    8.3
    Value for money - convenient as near station but yet very...
    • Family with young children
    • Classic Double Room with Sofa Bed (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Value for money - convenient as near station but yet very quiet. Excellent staff

    Stayed in June 2018

  • Reviewed: 12 May 2018

    9.6
    The staff was very kids friendly
    • Leisure trip
    • Family with young children
    • Classic Double Room with Sofa Bed (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The staff was very kids friendly

    Stayed in May 2018

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 9 May 2016

    6.3
    Location was good, but it was chosen by me after all
    • Leisure trip
    • Couple

    It is a bsic hotel and by no means is 4star. It would've been OK for a 3star. The bathtub was chipped, beds not good at all.

    Location was good, but it was chosen by me after all

  • Reviewed: 29 April 2016

    8.3
    Good effective hotel to serve drive from Calais to South of...
    • Leisure trip
    • Couple

    Good effective hotel to serve drive from Calais to South of France.Excellent secure parking and ten minutes walk from the superb Cathedral.Five mins drive from auto route .Would use again.

  • Reviewed: 5 March 2016

    5.4
    Location
    • Leisure trip
    • Solo traveller

    Temperature in bedroom was at least 25C even after turning off airco. Went to reception to ask to lower temperature but they told me it was not possible!! Did sleep with window opened at night i.e street noise-not the best of experience I left the next morning

    Location

  • Reviewed: 19 January 2016

    10
    Location was brilliant being right next to the railway...
    • Leisure trip
    • Solo traveller

    A little fridge in the room would have been good

    Location was brilliant being right next to the railway station. The staff was very helpful and the rooms perfect

  • Reviewed: 6 January 2016

    8.8
    The rooms were extremely clean and comfortable and no noise...
    • Leisure trip
    • Couple

    We were informed, in an email, that room service would be available for a limited amount of time on New Year's Eve evening but when we arrived (after travelling 8hrs from Spain) there was no service available.

    The rooms were extremely clean and comfortable and no noise could be heard from other rooms or corridors.

  • Reviewed: 3 January 2016

    8.8
    Staff were great as were facilities in the room.
    • Leisure trip
    • Couple

    Room smelt of smoke quite badly

    Staff were great as were facilities in the room. Bed was comfy and view was a bonus. Would go Back. Parking also good.

  • Reviewed: 29 December 2015

    6.3
    The room is spacious and clean.
    • Leisure trip
    • Couple

    Just one person to deal with everything. It's a mess when buses of tourists arrive. It is not in a place we feel secure, specially if you are a woman

    The room is spacious and clean.

  • Reviewed: 28 November 2015

    6.3
    Central location
    • Couple

    Difficult to find, staff a bit disinterested. Travelling with pets and was put on 6th floor, not very convenient for taking them out. Noisy from traffic and train station right behind the hotel.

    Central location

  • Reviewed: 5 October 2015

    6.7
    Nice lady at the reception, comfortable room.
    • Leisure trip
    • Couple

    Location of the hotel, complicated procedure for parking and getting out of the parking lot (need to have a code, also for leaving). Bit sad atmosphere in the back of the railway station.

    Nice lady at the reception, comfortable room.

  • Reviewed: 24 September 2015

    3.3
    Reasonable dinner in restaurant.
    • Leisure trip
    • Couple

    Totally unable to sleep as room above reception. Could hear station announcements until late at night and from 6:00 am as well as train engines. Overnight work in station involved stone cutter. Notices were pointed out stating this might happen but not easily visible.

    Reasonable dinner in restaurant.

  • Reviewed: 6 September 2015

    5.4
    Clean and safe parking at a cost.
    • Leisure trip
    • Family with young children

    Breakfast is a rip off at 18 euros Rooms are basic but clean , even outdated. 10 euros a night parking fees.

    Clean and safe parking at a cost. Staff are helpful.

  • Reviewed: 25 August 2015

    5.0
    Clean large room.
    • Leisure trip
    • Couple

    View over the rail tracks and train station , decoration very poor and odd. No breakfast included and breakfast cost 20 euros per person.

    Clean large room. Useful for a motorway stopover as it's near the motorway.

  • Reviewed: 3 August 2015

    7.5
    Good size quiet bedroom.
    • Leisure trip
    • Family with older children

    An air of tired and non-profiled business hotel.

    Good size quiet bedroom. Comfortable beds. Good location. Safe parking. Flexible staff who immediately changed our room to one with functioning air-conditioning. Good wifi.

  • Reviewed: 2 July 2015

    6.7
    The proximity with public transportation and center of the...
    • Leisure trip
    • Group

    The bathroom was old. Or inapropriate for a so-called 4-stars hotel. It was not worth the price

    The proximity with public transportation and center of the city

  • Reviewed: 18 June 2015

    3.3
    Our room was ok.
    • Leisure trip
    • Couple

    The hotel is almost inside the train station. Our room was literally less than 15 meters from the train stop. We could hear every time a train was announced. And that started very very early in the morning. Our bathroom was also under very bad conditions, with stains on the sink and a cracked bathtub.

    Our room was ok.

  • Reviewed: 14 May 2015

    4.6
    Room was a fair size and bathroom ok but didn't have...
    • Leisure trip
    • Couple

    Hotel not 4 star. At best 3 star. The star rating was given in 2011 and is for 5 years. No tissues in room, no toilet brush, English TV channels didn't work, no bar fridge. Some noise from railway even with windows closed. Hotel looking very tired - carpets with stains in hallways. Smoking rooms and non smoking rooms adjacent and hallways smelt of cigarettes.

    Room was a fair size and bathroom ok but didn't have heated towel rack.

  • Reviewed: 3 May 2015

    6.7
    Well located centrally and close to the station and car hire...
    • Leisure trip
    • Couple

    the staff sniggered when we complained there was only one armchair in our room, with plenty of room for a second armchair. Isn't this a 4star hotel! We were told 'it's the principle' principle of... bad business sense? meanness? we don't know. At breakfast they only had two tables laid out right next to each other for the staff convenience, you couldn't choose to sit where you wanted. breakfast was congealed and dry, I had to spit the sausage out it was inedible.

    Well located centrally and close to the station and car hire with some free parking available It was quiet and the room was big and it was very clean.

  • Reviewed: 27 May 2016

    9.2
    EXCELLENT LOCATION FRIENDLY STAFF AND GOOD RESTAURANT WITH...
    • Leisure trip
    • Couple

    NOTHING TO DISLIKE

    EXCELLENT LOCATION FRIENDLY STAFF AND GOOD RESTAURANT WITH FIRST CLASS SERVICE

  • Reviewed: 28 April 2016

    6.3
    Location
    • Business trip
    • Solo traveller

    Location

  • Reviewed: 16 April 2016

    7.9
    Desk staff were amazingly helpful.
    • Leisure trip
    • Couple

    Room and elevator smelled of wet dogs.

    Desk staff were amazingly helpful.

  • Reviewed: 1 January 2016

    7.9
    Helpful staff on arrival and at breakfast, which was a good...
    • Leisure trip
    • Couple

    Some noise from the train station

    Helpful staff on arrival and at breakfast, which was a good hot and cold buffet

  • Reviewed: 24 October 2015

    7.9
    location .
    • Leisure trip
    • Family with older children

    location .Easy to find

  • Reviewed: 15 October 2015

    6.7
    It took a time to get hot water from the shower.
    • Business trip
    • Solo traveller

    It took a time to get hot water from the shower. Heater did not work well in my room. No extra blanket in the closet.

  • Reviewed: 4 October 2015

    10
    Great location, not far from the A10.
    • Leisure trip
    • Couple

    Great location, not far from the A10. Short walk to restaurants. Very convenient. We stay here frequently as a stop-over on our way south.

  • Reviewed: 1 October 2015

    7.1
    Good room, parking
    • Leisure trip
    • Couple

    Non-functioning automated car park exit, incredibly expensive breakfast option

    Good room, parking

  • Reviewed: 20 September 2015

    5.8
    Very quiet considering its at the side of the train station.
    • Leisure trip
    • Couple

    Bathroom needs immediate refurbishment!

    Very quiet considering its at the side of the train station.

  • Reviewed: 15 September 2015

    7.1
    Secure parking
    • Leisure trip
    • Couple

    The restaurant was closed, we were only offered room service and the bar was closed.

    Secure parking The room was comfortable

  • Reviewed: 14 September 2015

    7.5
    Really good location to access the railway station and ...
    • Leisure trip
    • Group

    The car park is a little confusion for the guests with cars.

    Really good location to access the railway station and river valley.

  • Reviewed: 27 August 2015

    6.7
    Location was convenient and had parking.
    • Leisure trip
    • Couple

    A/C was very weak.

    Location was convenient and had parking.

  • Reviewed: 2 August 2015

    9.2
    Everything worked well.
    • Leisure trip
    • Couple

    We chose a modern hotel, but were still a put off by the aggressive style even though it still lacked character.

    Everything worked well.

  • Reviewed: 2 August 2015

    5.4
    Location
    • Leisure trip
    • Couple

    Bathroom dirty mould on grouting, tiles missing, grin on bath and tiles around it. Restaurant closed on Sunday Nights, Bar not open

    Location

  • Reviewed: 20 July 2015

    7.5
    Location
    • Business trip
    • Solo traveller

    Location

  • Reviewed: 24 June 2015

    8.3
    Disabled access was easy.
    • Leisure trip
    • Family with older children

    Disabled access was easy. Disabled parking right outside the front door. Room was comfortable. Breakfast was good.

  • Reviewed: 15 June 2015

    7.9
    Good ambience and service clean towels daily
    • Leisure trip
    • Couple

    Just bit too far frcm Tours old town

    Good ambience and service clean towels daily

  • Reviewed: 2 May 2015

    10
    A bit noisy from station but good location.
    • Leisure trip
    • Couple

    A bit noisy from station but good location. Would stay again

  • Reviewed: 13 January 2015

    7.1
    the bedroom was very comfortable and clean
    • Leisure trip
    • Couple

    the staff is not really welcoming

    the bedroom was very comfortable and clean

  • Reviewed: 4 January 2015

    6.0
    Bed was ould not god
    • Leisure trip
    • Couple

    Bed was ould not god

Showing 1 - 41

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