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Reviews of Hôtel du Palais 5 stars

1, Avenue de l'Impératrice, 64200 Biarritz, France

#3 of 52 hotels in Biarritz

Guests' Choice

Review score

Based on 378 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.2

  • Location

    9.8

  • Facilities

    9

  • Staff

    9.3

  • Value for money

    8

  • Free WiFi

    9

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Showing 1 - 55

  • Reviewed: 9 October 2018

    8.3
    Excellent
    • Leisure trip
    • Couple
    • Double Room Partial Sea and Beach View
    • Stayed 2 nights

    One waiter on the terrace in the afternoon/early evening when busy was not enough. She did an excellent job but needed help to give the expected levels of service (cleaning tables when people leave)...NOT a criticism of her at all.

    Cocktail Bar atmosphere with singing. Restaurant food, décor and atmosphere. Room views over the bay. Gardens and pool area.

    Stayed in October 2018

  • Reviewed: 16 September 2018

    9.6
    Biarritz heaven
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 1 night
    • Submitted via mobile

    Was surprised to be disappointed with the quality of the room service coffee when everything else we consumed was of very high quality.

    Location and services were excellent. Very dog friendly and facilities were extremely clean.

    Stayed in September 2018

  • Reviewed: 9 August 2018

    9.6
    Location and elegance
    • Leisure trip
    • Couple
    • Double Room Partial Sea and Beach View
    • Stayed 3 nights
    • Submitted via mobile

    The Hotel decor is dated and needs to be refreshed. We don’t approve of having dogs in hotels and particularly so when they bark in public areas and bedroom floors

    Location and elegance

    Stayed in August 2018

  • Reviewed: 8 August 2018

    8.8
    Location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    No tea, coffee machine and iron in the room

    Location Swimming pool Spa The view from the room Very friendly staff Very comfortable bed The breakfast

    Stayed in August 2018

  • Reviewed: 21 July 2018

    5.8
    The breakfast is very good
    • Leisure trip
    • Family with young children
    • Double Room Biarritz
    • Stayed 5 nights
    • Submitted via mobile

    I did not like that i needed to fix the TV and they came the day after. Also they did not clean my glass who fall on the table. And i had to request napkins to clean the table myself. For a 5 star hotel it is not proper.

    The breakfast is very good

    Stayed in July 2018

  • Reviewed: 31 May 2018

    9.2
    Superb historic property
    • Leisure trip
    • Family with young children
    • Double Room Biarritz "Forfait Imperial"
    • Stayed 1 night
    • Submitted via mobile

    Exterior is significantly under construction at the moment which was disappointing - food was very good but extremely expensive

    Exquisite property with excellent staff and service. Spa is great.

    Stayed in May 2018

  • Reviewed: 23 May 2018

    9.6
    Great classic hotel
    • Leisure trip
    • Couple
    • Double Room Partial Sea and Beach View
    • Stayed 1 night
    • Submitted via mobile

    Minor niggle. Our sea view room was on the 4th floor with quite a small window. Perhaps better to book a lower floor with beach/pool view

    Fabulous high quality high service great hotel. Food outstanding. Staff could not have been more helpful.

    Stayed in May 2018

  • Reviewed: 3 October 2017

    7.9
    Greatly enjoyed Biarritz, but let down by booking.com.
    • Leisure trip
    • Couple
    • Double Room Partial Sea and Beach View
    • Stayed 10 nights
    • Submitted via mobile

    My room was NOT as described by booking.com. when I booked. It was tiny with no dressing area, plain walls and no smart covers on bed or pillowcases. I was appalled by the overall size. Booking.com, I feel you let me down badly. The receptionist was sympathetic and gave me a token of comfort by including breakfast in the price.

    Superb ambiance. Very professional staff.

    Stayed in September 2017

  • Reviewed: 3 October 2017

    9.6
    manager and staff were as helpful as possible
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 3 nights

    We were given a room where the air was turned off because of the season & it was 85 degrees in the room. They moved us to a smaller room & smaller bed with air~~we were NOT happy after having to repack and make the move after 2 hours. We were offered a bottle of champagne which we declined. Should have been five star~~we make it a four star.

    Stayed in October 2017

  • Reviewed: 29 September 2017

    7.9
    Dissapointed with the service staff.
    • Leisure trip
    • Couple
    • Double Room Partial Sea and Beach View
    • Stayed 3 nights

    Restaurant overpriced with poor dishes. Does not meet the standard expected. Cleaning staff extremely noisy in the morning, they do not understand that guests are on holiday and may wish to sleep later. They need to understand that they are there to serve the guests and not the other way round.

    Extremely comfortable as would be expected from this caliber of hotel

    Stayed in September 2017

  • Reviewed: 22 September 2017

    10
    Lovely place to spoil ourselves on our honeymoon, loved the location the people and the hotel
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 1 night

    In the morning our window faced on to where the deliveries were and from 6ish we were woken up by banging and shouting

    The bathroom smellies were great, got so much! the spa was lovely, the staff so polite and welcoming. The pianist in the bar was brilliant also

    Stayed in September 2017

  • Reviewed: 8 July 2017

    9.2
    Very enjoyable overall after an average start
    • Leisure trip
    • Couple
    • Junior Suite Biarritz "Forfait Imperial
    • Stayed 3 nights

    See above

    After a quite average start in the dining room, followed by a few words of complaint, the staff snapped into gear and delivered excellent service and very fine food - just as it should have been from the start! Room was very clean and comfortable. Reception and concierge very helpful.

    Stayed in June 2017

  • Reviewed: 25 June 2017

    10
    A place where you are made to feel like a queen (or king)!
    • Leisure trip
    • Group
    • Double Room Biarritz
    • Stayed 4 nights
    • Submitted via mobile

    Billing was somewhat fuzzy (sometimes signing, sometimes not). We were billed the meal of another room. Details of breakfast billing was not consistent....

    The proximity to both city shopping and beach as well as extensive walking paths. Exceptionnal sunset from the property grounds.

    Stayed in June 2017

  • Reviewed: 23 June 2017

    7.9
    Great position, but...
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 2 nights
    • Submitted via mobile

    I thought the bathrooms are not up to the standard now required of a hotel such as this. Although my package included breakfasts I think for this standard and price, breakfast should be included

    Stayed in June 2017

  • Reviewed: 19 June 2017

    8.8
    Go on... spoil yourselves!
    • Couple
    • Double Room Sea and Beach "forfait imperial"
    • Stayed 2 nights

    There was a 'society wedding' the weekend we stayed, which did impact somewhat on the availability of some facilities. However, when we raised our concerns they were very appropriately dealt with. The rooms are a little tired... and the treatment rooms in the spa were a little below par.

    The Staff were amazing, the breakfast truly delicious, lunch was delightful. Rooms are large and airy, aircon was silent, loads of wardrobe space. Beds were stunningly comfortable!

    Stayed in June 2017

  • Reviewed: 30 May 2017

    7.1
    Grandiose building, abysmal service and terrible food
    • Leisure trip
    • Family with young children
    • Junior Suite Biarritz
    • Stayed 3 nights

    the service was mainly blasé, and for most of the staff with attitude. Just terrible for an hotel of such standards. The cost of our stay for 3 nights was £2000, so for this price you would expect impeccable service. Though there were of course some fantastic people there (as always), the overall impression is terribly poor. It is also hard to understand how the hotel can commend such high prices for the food (£45 for a piece of meat which made me regret not to be at McDonalds and £30 club sandwich which will make you think Greggs does good food)

    Stayed in May 2017

  • Reviewed: 27 May 2017

    8.5
    Very nice staff.
    • Leisure trip
    • Family with young children
    • Double Room Biarritz
    • Stayed 4 nights
    • Submitted via mobile

    Limited wi-fi in room. Two single beds pushed together to make a double. Floor boards creaked in our entire room. Very noisy children in the adjoining room.

    Very nice staff. Excellent room service (2 x a day) and pool area. Beautiful looking hotel. Easy parking.

    Stayed in May 2017

  • Reviewed: 8 September 2018

    10
    In my top 3 hotels internationally, will be returning asap!
    • Leisure trip
    • Family with young children
    • Double Room Partial Sea and Beach View
    • Stayed 1 night

    Nothing!

    The staff were world class, best service ever!!!

    Stayed in August 2018

  • Reviewed: 12 August 2018

    9.6
    Magnifique!
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 7 nights
    • Submitted via mobile

    Wonderful hotel, beautifully positioned with elegant interiors and very attentive staff. I could not fault the hotel

    Stayed in August 2018

  • Reviewed: 18 July 2018

    9.6
    Very special hotel, full of old world character.
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 3 nights

    Very special hotel, full of old world character. Amazing location in the heart of Biarritz

    Stayed in July 2018

  • Reviewed: 3 June 2018

    8.3
    VERY RELAXING AND STAFF MADE IT VERY ENJOYABLE
    • Leisure trip
    • Couple
    • Double Room Partial Sea and Beach View
    • Stayed 1 night

    FELT THE ROOM WAS A LITTLE TIRED - NEEDED A REFURB

    STAFF ARE AMAZING

    Stayed in May 2018

  • Reviewed: 2 June 2018

    10
    Excellent
    • Leisure trip
    • Couple
    • Double Room Partial Sea and Beach View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing Exceptional

    Everything was absolutely perfect

    Stayed in June 2018

  • Reviewed: 11 May 2018

    10
    Superb property.
    • Leisure trip
    • Couple
    • Double Room Partial Sea and Beach View
    • Stayed 2 nights
    • Submitted via mobile

    Superb property. Amazing location. Gem of s hotel

    Stayed in May 2018

  • Reviewed: 6 May 2018

    10
    We loved every minute and felt royal
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 4 nights
    • Submitted via mobile

    Not applicable

    Friendly personnel, very nice facilities, such as a gym, swimming pool and spa. Nice piano bar with good service

    Stayed in May 2018

  • Reviewed: 29 April 2018

    5.0
    Terrible
    • Business trip
    • Couple
    • Double Room Biarritz
    • Stayed 1 night
    • Submitted via mobile

    No heater so cold in the room Made us pay full price anyway

    Stayed in April 2018

  • Reviewed: 24 October 2017

    9.6
    This hotel-palace and the ocean are the main reasons to visit Biarritz. it’s boring though.
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 2 nights
    • Submitted via mobile

    Internet nowhere worked. Breakfast is poor.

    Luxury ambience. High class personnel service. Excellent restaurant in the hotel for a romantic event

    Stayed in October 2017

  • Reviewed: 10 October 2017

    9.6
    A weekend of pure luxury
    • Leisure trip
    • Couple
    • Double Room Biarritz "Forfait Imperial"
    • Stayed 3 nights

    The A La Carte Menu has too many dishes with Fois Gras in them

    The service is first rate

    Stayed in October 2017

  • Reviewed: 1 October 2017

    7.9
    The palace was lovely. Beds and draperies in sore need of updating .
    • Leisure trip
    • Group
    • Junior Suite Biarritz
    • Stayed 2 nights
    • Submitted via mobile

    First room offered was dark and unappealing .

    View. History

    Stayed in September 2017

  • Reviewed: 16 September 2017

    9.6
    Stunning location
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 1 night
    • Submitted via mobile

    Stunning location

    Stayed in September 2017

  • Reviewed: 3 September 2017

    5.0
    Nice view from restaurant but overpriced and in need of updated renovation.
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 1 night
    • Submitted via mobile

    Service was poor and hotel corridors smelt. It was very old.

    The beach view from the restaurant

    Stayed in September 2017

  • Reviewed: 23 July 2017

    10
    Excellent place to stay
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2017

  • Reviewed: 17 July 2017

    7.9
    Beautiful location & pool
    • Leisure trip
    • Couple
    • Double Room Biarritz
    • Stayed 4 nights
    • Submitted via mobile

    Our room smelled like cig smoke. Think they need new vacuum

    Beautiful location & pool

    Stayed in July 2017

  • Reviewed: 16 July 2017

    5.8
    The service was too slow
    • Leisure trip
    • Couple
    • Junior Suite Biarritz
    • Stayed 1 night
    • Submitted via mobile

    The service was too slow

    Stayed in July 2017

  • Reviewed: 7 July 2017

    7.1
    Lication
    • Leisure trip
    • People with friends
    • Junior Suite Biarritz
    • Stayed 2 nights
    • Submitted via mobile

    No view

    Lication

    Stayed in July 2017

  • Reviewed: 25 June 2017

    8.3
    Lovely stay (but don't book half board!)
    • Leisure trip
    • Couple
    • Double Room Sea and Beach "forfait imperial"
    • Stayed 1 night
    • Submitted via mobile

    Staff bit up themselves. Half boarders given substantially reduced menu, and not allowed to sit by window!

    Great room, delicious food, lovely pool

    Stayed in June 2017

  • Reviewed: 6 June 2017

    10
    The location was excellent - from hotel could walk...
    • Leisure trip
    • Group
    • Double Room Biarritz
    • Stayed 1 night

    The location was excellent - from hotel could walk everywhere.

    Stayed in May 2017

  • Reviewed: 18 May 2017

    7.5
    Relaxing
    • Leisure trip
    • Couple
    • Junior Suite Biarritz
    • Stayed 3 nights
    • Submitted via mobile

    Service and view

    Stayed in May 2017

  • Reviewed: 16 May 2017

    8.8
    Wonderful location but eating there very expensive indeed
    • Leisure trip
    • Group
    • Double Room Partial Sea and Beach View
    • Stayed 1 night
    • Submitted via mobile

    VERY expensive to eat there. I was charged Euros 62 to wash my car!!

    Ambience of the place

    Stayed in May 2017

  • Reviewed: 25 April 2017

    8.3
    A memorable stay
    • Leisure trip
    • Family with young children
    • Double Room Biarritz
    • Stayed 3 nights
    • Submitted via mobile

    Gravity operated toilet seat drop - noisy

    Chef prepared a meal at personal request, outside the shown menu.

    Stayed in April 2017

  • Reviewed: 28 October 2016

    10
    Stunning!
    • Leisure trip
    • Family with young children
    • Double Room Biarritz
    • Stayed 1 night
    • Submitted via mobile

    The room could have better temperature control.

    location

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 September 2015

    7.5
    The hotel is beautiful, the spa is great.
    • Leisure trip
    • Couple

    Staff over all could be more helpful and more service oriented. We had a great lunch in the main restaurant, but the service was slow and not very attentive, even though the restaurant was empty. Also not great service from the staff at the spa nor the concierge service.

    The hotel is beautiful, the spa is great. Lovely views over the ocean, very well situated. We had a very lovely meal in the main restaurant.

  • Reviewed: 17 August 2015

    10
    Location is wonderful.
    • Leisure trip
    • Couple

    Wi-Fi connection was very unstable in my room.

    Location is wonderful. Ocean view was absolutely amazing. Imperial atmosphere and chic in every detail. I've truly fallen in love with Biarritz and Hôtel du Palais and wish coming again and again.

  • Reviewed: 4 August 2015

    7.9
    This hotel does not offer any complimentary water or hot...
    • Leisure trip
    • Couple

    The cost of the hotel restaurant and refreshments. Are far too high.

    This hotel does not offer any complimentary water or hot drinks. Its a lot of money. Everything is very expensive. Be prepared to take an extra mortgage. Not value for money.

  • Reviewed: 26 July 2015

    9.2
    Superb location, magnificent setting, polite and respectful...
    • Leisure trip
    • Couple

    An earlier access to the outside swimming pool or passage to the ocean would have been very welcomed.

    Superb location, magnificent setting, polite and respectful staff, and a great dinner at "la Villa Eugenie"

  • Reviewed: 14 July 2015

    8.3
    The amazing pool, the perfect location along the beach and...
    • Leisure trip
    • Couple

    Horrible service in the Michelin starred restaurant, very expensive breakfast (50 Euros each!), needed to upgrade from beach/ocean view room to actually see the ocean

    The amazing pool, the perfect location along the beach and close to the center of town, the beautiful classic style of the hotel, the fantastic spa

  • Reviewed: 9 July 2015

    8.8
    Excellent location for beach goers;
    • Leisure trip
    • Couple

    Extremely expensive meals. For example, a rather small piece of salmon 70 Euros.

    Excellent location for beach goers; beautiful setting. Free ample parking.

  • Reviewed: 16 June 2015

    9.6
    Service was always impeccable and yet personable.
    • Leisure trip
    • Couple

    Limited menu at restaurants if you eat there more than one night. Bathroom could do with modernising.

    Service was always impeccable and yet personable. Food excellent and accommodation fitting for such an historical building! Long may it continue. One of my bucket list hotel and a great celebration for my husband birthday.

  • Reviewed: 28 May 2016

    10
    Everything
    • Leisure trip
    • Couple

    The restaurant was over priced The staff were "too attentive" during the meal

    Everything

  • Reviewed: 1 May 2016

    9.2
    The room
    • Leisure trip
    • Couple

    The room

  • Reviewed: 18 April 2016

    10
    Everything
    • Leisure trip
    • Couple

    Everything

  • Reviewed: 24 October 2015

    10
    The Experience
    • Leisure trip
    • Couple

    The Experience

  • Reviewed: 8 September 2015

    8.8
    Excellent location and great hotel
    • Leisure trip
    • Couple

    EUR 50 per person for breakfast is an absolute joke (even for a 5* hotel)

    Excellent location and great hotel

  • Reviewed: 16 August 2015

    8.3
    Palace is amazing and restaurants are good
    • Leisure trip
    • Family with young children

    Wi Fi was very bad

    Palace is amazing and restaurants are good

  • Reviewed: 28 July 2015

    10
    The hotel is absolutely first class and the staff are so...
    • Leisure trip
    • Solo traveller

    The hotel is absolutely first class and the staff are so professional and genuinely nice throughout.

  • Reviewed: 26 May 2015

    7.5
    Location, view, hotel facilities
    • Leisure trip
    • Couple

    Breakfast is outrageously expensive for a normal breakfast. And spa is quite disappointing.

    Location, view, hotel facilities

There are also 28 reviews without text. These impact the overall review score.

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