Reviews of Hôtel Les Jardins De Sainte-Maxime
Parc Des Myrtes, Chemin des 2 ruisseaux, 83120 Sainte-Maxime, France
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Reviewed: September 4, 2025 · Stayed in July 2025
Verified reviewWe had booked a family room, meaning two rooms with a connecting door. Instead, we were given separate rooms, which were also quite far apart. When we asked, the staff simply said that unfortunately, no other rooms were available. The rooms were also not thoroughly clean. There was quite a bit of dust under the bed; I only noticed this because I found a room card that had probably been left there by previous guests. Our children had a room near the pool, but the bathroom had a strong, unpleasant odor.
Dear Guest, You made a reservation for two rooms on July 8 for arrival on July 9 without making any specific requests, without specifying that you wanted two connecting rooms. Otherwise, we would have written you that we did not have this type of room available. When you arrived then at the hotel with your family, you hoped to get two connecting rooms. Unfortunately, we were unable to meet your expectations, as the hotel was fully booked and all our connecting rooms were occupied. We are sorry that you did not hear our inability to meet your request despite our good will and kindness. We apologize for any inconvenience caused in the rooms. Best regards.
Dear Guest, You made a reservation for two rooms on July 8 for arrival on July 9 without making any specific requests, without specifying that you wanted two connecting rooms. Otherwise, we would have written you that we did not have this t… Show more
Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 27, 2025 · Stayed in August 2025
Verified reviewgreat service great swimming pool and fantastic garden
suggestion: maybe a piano in the lobby?
Dear Guest, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and truly appreciate your suggestion regarding the piano in the lobby. Your feedback is valuable, and we will certainly consider it as we continue to enhance our guests’ experience. We hope to welcome you back soon.
Dear Guest, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and truly appreciate your suggestion regarding the piano in the lobby. Your fe… Show more
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewNice big pool, cleaning lady very nice, it was probably a great hotel years back, now it needs a bit of renovation
No kids pool, minimal staff around and essential services only, pool bar is not really a pool bar (they have little), bar closes 12 to 4?!?!? Room needs renovation, too old Price way too high for what it offers.
Dear Luca, Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear you enjoyed aspects of your stay, such as the pool. That said, we are truly sorry to learn that some aspects did not meet your expectations. Your observations are important to us. Please know we take such feedback seriously, as it helps us identify where improvements are needed. Best regards.
Dear Luca, Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear you enjoyed aspects of your stay, such as the pool. That said, we are truly sorry to learn that some aspects did not meet your… Show more
Reviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: August 9, 2025 · Stayed in August 2025
Verified reviewThe setting is inside a botanical garden, is gorgeous and great for families
I think they could add change the pool beds / chaise longues as the plastic ruins the aesthetics:)
Dear Maria, Thank you so much for sharing your wonderful feedback with us. We’re delighted to hear that you had an excellent stay and enjoyed the unique atmosphere of our hotel. We also appreciate your suggestion regarding the pool beds. We hope to welcome you and your family back again soon.
Dear Maria, Thank you so much for sharing your wonderful feedback with us. We’re delighted to hear that you had an excellent stay and enjoyed the unique atmosphere of our hotel. We also appreciate your suggestion regarding the pool beds. We… Show more
Reviewed: August 7, 2025 · Stayed in August 2025
Verified reviewWe had a very pleasant stay at Hotel Del Jardins in Sainte-Maxime. The location is excellent – quiet, yet close to the town center and the beach. We especially enjoyed the well-maintained garden area with the large pool, perfect for relaxing and unwinding. The staff was very friendly and helpful, always doing their best to make our stay enjoyable.
However, the hotel is somewhat dated and clearly shows signs of its age. You can still sense the charm and elegance it must have had in its prime, but the facilities and rooms could use some renovation to meet today’s standards. Because of this, we felt that the price-performance ratio wasn’t entirely justified. That said, it remains a charming place with great potential – especially for those who appreciate a nostalgic atmosphere in a great location.
Dear Jürgen, Thank you for sharing your thoughtful feedback about your recent stay with us. We are delighted to know you enjoyed your experience overall and particularly appreciated our setting and the efforts of our team. At the same time, we sincerely value your honest comments regarding the condition of our facilities and rooms. Please be assured that we are actively reviewing renovation plans to enhance guest comfort and ensure we meet the expectations of today’s travelers. Your insights are important to us as we strive to improve, and we hope to welcome you back to experience our continued progress. Best regards,
Dear Jürgen, Thank you for sharing your thoughtful feedback about your recent stay with us. We are delighted to know you enjoyed your experience overall and particularly appreciated our setting and the efforts of our team. At the same time,… Show more
Reviewed: August 4, 2025 · Stayed in July 2025
Verified reviewReviewed: August 2, 2025 · Stayed in August 2025
Verified reviewLocation location location Breakfast was superb Spotlessly clean
Amusingly there is little service from the front desk.
Dear Mark, Thank you very much for sharing your feedback and for your wonderful rating. We are delighted to hear that you enjoyed your stay with us and appreciated what we have to offer. We do take your comment about the front desk service seriously and apologize if it did not fully meet your expectations. Your feedback is important to us, and we will use it to help improve the guest experience moving forward. We hope to welcome you back soon for another enjoyable visit. Best regards,
Dear Mark, Thank you very much for sharing your feedback and for your wonderful rating. We are delighted to hear that you enjoyed your stay with us and appreciated what we have to offer. We do take your comment about the front desk service … Show more
Reviewed: July 31, 2025 · Stayed in July 2025
Verified reviewReviewed: July 29, 2025 · Stayed in July 2025
Verified reviewHad a swimming pool which our room had a view of
In the older part of the hotel there were a lot of stairs on multiple levels to get to our room
Dear Robin, Thank you so much for choosing to return to our hotel after 21 years, especially to celebrate such a special occasion. We are delighted to hear that you enjoyed your stay and the view from your room. Your feedback regarding the stairs in the older part of the hotel is appreciated, and we understand how this could be inconvenient. We sincerely hope to welcome you back again.
Dear Robin, Thank you so much for choosing to return to our hotel after 21 years, especially to celebrate such a special occasion. We are delighted to hear that you enjoyed your stay and the view from your room. Your feedback regarding the … Show more
Reviewed: July 28, 2025 · Stayed in July 2025
Verified reviewParadise place ✨️
Dear Vanessa, Thank you so much for your wonderful review and kind words. We are truly delighted to know that your experience with us felt like paradise. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay. Best regards,
Dear Vanessa, Thank you so much for your wonderful review and kind words. We are truly delighted to know that your experience with us felt like paradise. Your satisfaction is our greatest reward, and we look forward to welcoming you back fo… Show more
Reviewed: July 21, 2025 · Stayed in June 2025
Verified reviewReviewed: July 10, 2025 · Stayed in July 2025
Verified reviewPool
The room was 28 Celsius all day and night. We told the hotel. We felt ignored. We came back at night and were so uncomfortable. They didn’t offer a fan or to move us told us to wait till tomorrow. I wanted to check out and go somewhere else it was bad and they didn’t want to help or give me any kind of refund or compensation. Then I was offered 15%. I think that’s awful for not having slept the whole night and being so uncomfortable and willing to move or leave. I feel like that’s poor customer service.
Mariela, The heatwave over the last two weeks has taken its toll on our air-conditioning system, which broke down just as temperatures were getting very high. Unfortunately, we had to wait until the next day for the repair company to intervene. We're sorry you felt we weren't taking care of you, we were certainly overwhelmed by the scale of the situation. Our night receptionist had one of the most difficult nights of her career in our hotel. There are sometimes technical impasses, which take several hours to resolve. Yours faithfully
Mariela, The heatwave over the last two weeks has taken its toll on our air-conditioning system, which broke down just as temperatures were getting very high. Unfortunately, we had to wait until the next day for the repair company to interv… Show more
Reviewed: July 9, 2025 · Stayed in July 2025
Verified reviewPool
Air conditioning
Dear Steven, We are sorry we did not meet all your expectations. The heatwave over the last two weeks has taken its toll on our air-conditioning system, which broke down just as temperatures were getting very high. Unfortunately, we had to wait until the next day for the repair company to intervene. Best regards.
Dear Steven, We are sorry we did not meet all your expectations. The heatwave over the last two weeks has taken its toll on our air-conditioning system, which broke down just as temperatures were getting very high. Unfortunately, we had to … Show more
Reviewed: July 4, 2025 · Stayed in June 2025
Verified reviewReviewed: June 30, 2025 · Stayed in June 2025
Verified reviewReviewed: June 30, 2025 · Stayed in June 2025
Verified reviewVery relaxing . The pools were great with plenty of beds available.
Did not serve lunch on the terrace.
Dear John, Thank you so much for sharing your wonderful feedback. We are delighted to know you enjoyed a relaxing and enjoyable stay with us, and truly appreciate your kind words about our team. Your comments motivate us to continue providing the best experience possible. It was a pleasure to have you as our guest, and we hope to welcome you back soon. Best regards,
Dear John, Thank you so much for sharing your wonderful feedback. We are delighted to know you enjoyed a relaxing and enjoyable stay with us, and truly appreciate your kind words about our team. Your comments motivate us to continue providi… Show more
Reviewed: June 29, 2025 · Stayed in June 2025
Verified reviewReviewed: June 25, 2025 · Stayed in June 2025
Verified reviewquiet close to the beach
Dear Thierry, Thank you very much for taking the time to share your feedback and for your excellent rating. We are delighted to hear that you enjoyed your stay and appreciated the value we strive to offer. It’s wonderful to know that our location contributed positively to your experience. We hope to welcome you again soon for another relaxing visit. Best regards,
Dear Thierry, Thank you very much for taking the time to share your feedback and for your excellent rating. We are delighted to hear that you enjoyed your stay and appreciated the value we strive to offer. It’s wonderful to know that our lo… Show more
Reviewed: June 25, 2025 · Stayed in June 2025
Verified reviewThe hotel is a good value for its money. We didnt use all facilities as we stayed there just to go to st tropez.
They dont have iron in case you need it..
Dear Guest, Thank you for taking the time to share your feedback and for your positive rating. We are pleased to know that you found our hotel to be a good value for your stay. We appreciate your comment regarding the availability of an iron. But we have an iron. It is available to our guests in a dedicated room near reception. It's a shame you did not ask our reception team. We hope to welcome you back on your next visit to the area. Best regards,
Dear Guest, Thank you for taking the time to share your feedback and for your positive rating. We are pleased to know that you found our hotel to be a good value for your stay. We appreciate your comment regarding the availability of an ir… Show more
Reviewed: June 23, 2025 · Stayed in June 2025
Verified reviewReviewed: June 13, 2025 · Stayed in June 2025
Verified reviewSwimming pool and view from room
The rooms and en-suite are very dated , in fact parts of the hotel are very old . We didn’t like breakfast at all, the choice was very poor and was poorly displayed, it was even difficult to get a pot for tea. The milk was presented in boxes. The bar wasn’t open until 4 pm . The worst thing for us was the fact that we thought we had booked breakfast with booking.com , we had to pay at the end of the holiday and certainly wouldn’t have had bothered had we realised we hadn’t paid , it was not worth 16 euros ea.