Reviews of Hôtel Juantorena
Route de Banca, 64430 Saint-Étienne-de-Baïgorry, France

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Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewReviewed: August 12, 2025 · Stayed in August 2025
Verified reviewVery conveniently placed for GR10. A good evening mea was available on an attractive dining terrace. Cool, well-appointed room.Polite efficient service.
No criticisms.
Reviewed: June 12, 2025 · Stayed in May 2025
Verified reviewReviewed: April 24, 2025 · Stayed in April 2025
Verified reviewI walked there. very hot radiator and towel rail
Reviewed: April 21, 2025 · Stayed in April 2025
Verified reviewUnfortunately they've "renovated" the hotel and removed whatever old world charm it might have once had. However, it was clean and the lunch was excellent. The breakfast was overpriced. The staff were lovely.
Reviewed: September 17, 2024 · Stayed in August 2024
Verified reviewEveryone there was incredibly kind and the place was so comfortable.
Reviewed: September 15, 2024 · Stayed in September 2024
Verified reviewReviewed: September 3, 2024 · Stayed in August 2024
Verified reviewThe Hotel was very clean and pleasant. The staff were super nice and the food at the restaurant was amazing. We enjoyed our stay and would come back anytime!
There is nothing I could say negative. Maybe if you have a massive car you will not like the tiny roads? But that's not the problem of the hotel. Only negative thing is I'm at home and want to go back.
Reviewed: August 13, 2024 · Stayed in August 2024
Verified reviewReviewed: August 6, 2024 · Stayed in June 2024
Verified reviewReviewed: July 2, 2024 · Stayed in April 2024
Verified reviewReviewed: April 15, 2024 · Stayed in April 2024
Verified reviewVery friendly and helpful. Good food at reasonable price.
Nothing
Reviewed: October 5, 2023 · Stayed in October 2023
Verified reviewNice new room, in a lovely little town. Super clean and remodeled with updated bathroom! We had a great dinner at the restaurant there, too. Great storage for our bikes.
Nothing.
Reviewed: September 25, 2023 · Stayed in August 2023
Verified reviewwe have stayed at this hotel many times over the past 12 years and have always had a very good experience from our stay. A lovely family run establishment
Reviewed: August 25, 2023 · Stayed in August 2023
Verified reviewReviewed: August 24, 2023 · Stayed in August 2023
Verified reviewHelpful staff, very clean, very good continental breakfast, very good dinner in open courtyard under canopies, recently refurbished rooms
no fan or aircon in the rooms (needed in very hot weather)
Reviewed: July 31, 2023 · Stayed in July 2023
Verified reviewReviewed: July 10, 2023 · Stayed in July 2023
Verified reviewSuper handsome host. We were arriving through the mountain (GR10) with much delay and our very friendly host helped us to ensure we could still enjoy a late dinner (21:30) at a local restaurant (Café du Fronton, also recommendable!).
Reviewed: July 9, 2023 · Stayed in July 2023
Verified reviewHelpful staff, great breakfast, good local suggestions. Cute little bar
It's a pity the dinner restaurant wasn't available, but the staff made up for it with a brilliant recommendation
Reviewed: July 6, 2023 · Stayed in June 2023
Verified reviewLovely atmosphere. Owners friendly and helpful.
Reviewed: June 27, 2023 · Stayed in June 2023
Verified reviewLovely family run hotel, very friendly and accommodating.
Lacking air conditioning as it was very hot. If it had air con would have been great!
Reviewed: June 20, 2023 · Stayed in June 2023
Verified reviewowners we’re exceptionally helpful and upbeat
Reviewed: June 18, 2023 · Stayed in June 2023
Verified reviewReviewed: June 8, 2023 · Stayed in June 2023
Verified reviewamazing staff , excellent service, food was also amazing.