Reviews of Hôtel Gambettes - Entrée autonome, réception en ligne - Encore Mieux
19 Boulevard Gambetta, 87000 Limoges, France
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Reviewed: September 3, 2025 · Stayed in September 2025
Verified reviewClean & comfortable
Different find car parking space nearby - access only possible with a smart phone
Reviewed: August 17, 2025 · Stayed in August 2025
Verified reviewReviewed: July 18, 2025 · Stayed in July 2025
Verified reviewNice clean modern room, good location you are very close to lots of points of interest. there is a breakfast provided.
The smell coming from the toilet was pretty bad I know it’s a common problem in hotels but I think it might be better if they put some kind of air freshener in the bathroom to help mitigate the issue
Thank you for your feedback! We're glad you enjoyed the clean, modern room, the great location, and the included breakfast. We're sorry to hear about the odor issue in the bathroom—your suggestion about adding an air freshener is a great one, and we'll definitely take it into account to improve the guest experience. We’d be happy to welcome you again, here or in one of our Encore Mieux locations in Arles, Limoges, Orléans or Tours!
Thank you for your feedback! We're glad you enjoyed the clean, modern room, the great location, and the included breakfast. We're sorry to hear about the odor issue in the bathroom—your suggestion about adding an air freshener is a … Show more
Reviewed: July 13, 2025 · Stayed in July 2025
Verified reviewThe room was fine, nice wetroom Location is good
You have to rely on your phone to get in so we were worried about our batteries dieing There are no staff except in the morning at breakfast and cleaners
Thank you for taking the time to share your experience. We're happy to hear that you enjoyed the room and wetroom, as well as our convenient location. Regarding the fully digital access, we understand your concern while the system is designed to give you maximum independence, we’re always here to assist in case of battery issues or technical difficulties. Our support team remains available remotely, and there are backup procedures in place should you need help accessing your room. Thank you also for mentioning the presence of our breakfast staff and housekeeping team they’re essential to keeping everything running smoothly behind the scenes. We hope to welcome you again soon for an even smoother Encore Mieux experience!
Thank you for taking the time to share your experience. We're happy to hear that you enjoyed the room and wetroom, as well as our convenient location. Regarding the fully digital access, we understand your concern while the system is d… Show more
Reviewed: July 12, 2025 · Stayed in July 2025
Verified reviewIt was great.
Nothing
Thank you so much ! We’re thrilled you had a great experience and hope to welcome you back again soon for another Encore Mieux stay!
Reviewed: July 12, 2025 · Stayed in July 2025
Verified reviewEverything was new, modern, clean, adapted, the room was quite big, as well as the bathroom, we could keep our luggage in a special storage. The telephone number for the client's attention works properly, they answer immediately. All codes, everything works properly.
Breakfast was included in the price. But it was rare. Let's say no breakfast. The only thing we didn't like.
Thank you so much for your detailed review! We’re delighted that you enjoyed the modern, spacious, and well-equipped room, as well as the convenience of our luggage storage and responsive support team. It's great to know the digital access system worked smoothly for you we aim to make the experience as seamless as possible. We’re truly sorry to hear that the breakfast didn’t meet your expectations. Your comment is important and has been shared with our team to review and improve both the variety and consistency of what we offer. We hope to welcome you again soon for an experience that’s even more Encore Mieux!
Thank you so much for your detailed review! We’re delighted that you enjoyed the modern, spacious, and well-equipped room, as well as the convenience of our luggage storage and responsive support team. It's great to know the digital ac… Show more
Reviewed: July 1, 2025 · Stayed in June 2025
Verified reviewReviewed: June 16, 2025 · Stayed in May 2025
Verified reviewReviewed: May 30, 2025 · Stayed in May 2025
Verified reviewThe digital keys were easy to use, the staff were good and accessible. Breakfast was good-fairly standard continental. Home from home feeling. The location was very good and I would visit again.
The first room allocated, had an overpowering and all pervasive smell of drains. I contacted the hotel team and their response was prompt, polite and professional. Unfortunately the second room allocated had a very whiffy bathroom but the rest of the room was great and fresh as a rose! So decided to just keep the bathroom door closed. Maybe try for a room on second or third floor next time?
Thank you for your warm and detailed feedback. We're delighted that the self-catering experience, the welcome from our team, and the atmosphere of the place made you feel “at home” - which is exactly what we're aiming for. Concerning the odors in the bathrooms, we're really sorry: this is a point we take very seriously and which will be the subject of a reinforced technical control. Thank you for your patience and understanding. We hope to welcome you upstairs next time, in the best possible conditions! We look forward to welcoming you back to Encore Mieux.
Thank you for your warm and detailed feedback. We're delighted that the self-catering experience, the welcome from our team, and the atmosphere of the place made you feel “at home” - which is exactly what we're aiming for. Concerni… Show more
Reviewed: May 25, 2025 · Stayed in April 2025
Verified reviewReviewed: May 21, 2025 · Stayed in May 2025
Verified reviewReviewed: May 9, 2025 · Stayed in April 2025
Verified reviewReviewed: April 27, 2025 · Stayed in April 2025
Verified reviewReviewed: March 3, 2025 · Stayed in February 2025
Verified reviewLocation was great.
The room was not like pictured in the booking. It was quite a bit smaller. Also breakfast was pretty bad...fruit was rotten and no yogurt left even though we got there an hour before it closing down. Pretty marginal selection.
Thank you for your feedback Kristin! We're glad you enjoyed your stay overall. We're sorry to hear that the room did not meet your expectations and that the breakfast fell short. Your comments about the breakfast quality, the fruit and limited options, are valuable, and we’ll share them with the team to improve these aspects. We hope to have the chance to welcome you back at Gogaille for a better experience :) MM
Thank you for your feedback Kristin! We're glad you enjoyed your stay overall. We're sorry to hear that the room did not meet your expectations and that the breakfast fell short. Your comments about the breakfast quality, the fruit … Show more
Reviewed: December 29, 2024 · Stayed in December 2024
Verified reviewThe location is very practical to visit the city center. Easy to find a parking nearby. Clean and modern room.Interesting price
Breakfast is very limited in quantity with no big choice. Small room. No service provided. It is more a 3 star hotel
Hello Jinane, Hope you had a great stay at Limoges! We are currently working on how to improve our breakfast. Concerning the room, the building is very old, we did our best when renovating the premises^^ Hope to see you again and happy holidays! Mathilde from Gogaille
Hello Jinane, Hope you had a great stay at Limoges! We are currently working on how to improve our breakfast. Concerning the room, the building is very old, we did our best when renovating the premises^^ Hope to see you again and happy hol… Show more
Reviewed: December 28, 2024 · Stayed in December 2024
Verified reviewReviewed: October 27, 2024 · Stayed in October 2024
Verified reviewEverything was great, it was perfect for our 1 night stay.
Very poor breakfast..
Justina, I'm glad everything was great for your stay and that it suited your needs. I'm sorry to hear that the breakfast didn't meet your expectations—we’ll work on improving it to make sure it’s more satisfying in the future. MM
Justina, I'm glad everything was great for your stay and that it suited your needs. I'm sorry to hear that the breakfast didn't meet your expectations—we’ll work on improving it to make sure it’s more satisfying in the future. … Show more
Reviewed: September 18, 2024 · Stayed in September 2024
Verified reviewHigh standard , great concept all automated
Check in was tricky via email needed to scan documents
Thank you for your feedback Malvino ! We're glad you appreciated the high standard and enjoyed our automated concept. We understand that the check-in process can be a bit tricky with the document, please don't hesitate to call the customer service when you encounter such difficulty. MM
Thank you for your feedback Malvino ! We're glad you appreciated the high standard and enjoyed our automated concept. We understand that the check-in process can be a bit tricky with the document, please don't hesitate to call the c… Show more
Reviewed: September 15, 2024 · Stayed in September 2024
Verified reviewWe chose a double room for our 1 night stay. We were really only there for the night. The room was on the small size if we had liked to spend more time up but for us it was absolutely perfect. It was super quiet yet down town, the bed was really comfortable. I enjoyed the vibe of the place, the decor. Everything is super well thought and very tastefully executed. I highly recommend booking at Gogaille.
Thank you so much for your lovely feedback Carole ! We're delighted to hear that your stay was pleasant and convenient for your needs - we do give importance to the bed quality and the decor. It's great to know the vibe and design of Gogaille made your experience enjoyable :) Come discover our other stylish lodges in Orléans and Tours as well ! MM
Thank you so much for your lovely feedback Carole ! We're delighted to hear that your stay was pleasant and convenient for your needs - we do give importance to the bed quality and the decor. It's great to know the vibe and design o… Show more
Reviewed: September 15, 2024 · Stayed in August 2024
Verified reviewTook the money then wouldant send any more details no refund either total scam also tried scamming 600 euros for a false deposit was alerted by my bank
Scam artists
Josef, we are surprised to read your review... You've been charged your stay price alone (around 160€), could you email us the proof of the transaction you mention ? We certainly have no intention of scamming anyone... MM
Reviewed: September 12, 2024 · Stayed in September 2024
Verified reviewSize of room
Poor breakfast, dust on headboard of bed, marks on quilt cover, did take photo, but don't feel the need to print them unless I need to unless asked to (found a clean one and changed it myself) No milk for making drinks, (went and bought some)
Oh thank you, Andrew ! We're glad you appreciated the room size and your overall stay wit us :) Nevertheless, we're truly sorry for the issues you encountered. Cleanliness is a top priority, and the dust and marks on the bedding are not acceptable. It's disappointing to hear you had to change it yourself, and we’ll ensure our housekeeping standards are reinforced. We also take note of the lack of milk for drinks and the breakfast quality, and we’ll work on improving these aspects to provide a better experience. MM
Oh thank you, Andrew ! We're glad you appreciated the room size and your overall stay wit us :) Nevertheless, we're truly sorry for the issues you encountered. Cleanliness is a top priority, and the dust and marks on the bedding are… Show more
Reviewed: August 13, 2024 · Stayed in August 2024
Verified reviewReviewed: August 12, 2024 · Stayed in August 2024
Verified reviewReviewed: August 8, 2024 · Stayed in August 2024
Verified reviewThankfully we only stayed one night. The whole hotel has been beautifully redecorated and looks lovely.
Where do I begin? The keyless entry system is terrible - it simply did not work for us - we scanned the QR code and were then supposed to be sent an SMS code but I never received it. We had to call the customer service line *every* single time we wanted to gain entry into our rooms. The issue was only finally resolved 5 minutes before our departure (for one of the rooms). We were not told we had to check in twice given we had booked 2 rooms and I was only sent one check in link. We were not sent our room numbers. The first room smelled like drains and mould, thankfully there was another room available but not on the same floor so we each had to stay in a room with one of our kids. The loo roll ran out; there was barely any shower gel; the milk and pastries ran out at breakfast and we had to call the customer service line to get them to find the lady who was supposed to be supervising the breakfast room. A/c cannot be changed. On one occasion someone entered our room - they said they were from the hotel. My husband, looking for the breakfast room, was granted access (upon calling customer service) to “Salon 4” thinking it might have been a communal area for breakfast. In fact Salon 4 was someone’s room and they were asleep!! The customer service never ask your name to check if you are allowed to enter that room - obviously a huge security risk! The breakfast room is hard to find - access to it is through a barricaded stairwell and through a laundry area filled with trolleys with towels and sheets - it is not obvious it will lead to the breakfast area. Maybe one has more luck taking the elevator. The breakfast room had a bowl on the floor right in the middle of the doorway from the laundry area, collecting dirty water from a leak in the ceiling. There are barely enough seats for everyone to sit and not enough dishes - they ask customers to load their dirty breakfast dishes into the dishwasher.
Dear Lianne, Thank you for your detailed feedback. We are sorry to hear that your stay did not meet your expectations and that you encountered several problems. We have taken your comments into account and apologize for the inconvenience you encountered, including: - Access and communication problems: We understand the frustrations caused by the stand-alone entry system and apologize for the difficulties you encountered. We have reported this problem to our technical team for immediate review. - Cleanliness and equipment: We are sorry to hear that the cleanliness of the first room was unsatisfactory. We have already alerted our cleaning team to prevent this from happening again. As far as breakfast is concerned, we will ensure better stock management to avoid such situations in the future. - Security and signage: We take your comments on security very seriously. As far as access to the breakfast room is concerned, all the necessary signs are in place to make it easier to get to this area. We will continue to check that these signs are clear and visible. We hope you will give us another chance to offer you a more pleasant experience in the future. Best regards, Julien La Loge Gogaille
Dear Lianne, Thank you for your detailed feedback. We are sorry to hear that your stay did not meet your expectations and that you encountered several problems. We have taken your comments into account and apologize for the inconvenience … Show more