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Reviews of Le Grand Hôtel - Domaine De Divonne 4 stars

Avenue Des Thermes, 01220 Divonne-les-Bains, France

#2 of 10 hotels in Divonne-les-Bains

Guests' Choice

Review score

Based on 279 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8

  • Comfort

    8

  • Location

    8.7

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    8.2

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Showing 1 - 65

  • Reviewed: 25 April 2018

    8.3
    The hotel is a lovely old building delivering old world...
    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hairdryer the old hosepipe on the wall.

    The hotel is a lovely old building delivering old world charm in a gorgeous setting. Large comfortable rooms.

    Stayed in April 2018

  • Reviewed: 17 January 2018

    5.4
    disappointed :(
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights

    this time the property proposed me a room with worse condition, the room was not I chose on the picture. It was really poor heating in the room. The bathroom is really needed renovation. Wifi doesn't work properly.

    Stayed in January 2018

  • Reviewed: 27 November 2017

    8.3
    Nice, charming, historical hotel;
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    I chose the hotel partly for the pool and spa facilities specifically - but the "heated" outdoor pool is not heated enough to be usable in fall, the indoor sauna was heated only to about 50 degrees C (more solarium temperature than sauna temperature), and the indoor jacuzzi was mostly cold - more like a "swimming pool with bubbles" than a hot tub.

    Nice, charming, historical hotel; good facilities in general and friendly staff.

    Stayed in November 2017

  • Reviewed: 18 October 2017

    8.8
    Great hotel, but ask for a quiet room if you have a family !
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    Very thin walls, did not help with the screamer from next door between 01h-03h. People come for the casino, but there is not much privacy or sound proofing.

    Great bed, very friendly staff

    Stayed in October 2017

  • Reviewed: 22 September 2017

    9.2
    Art Nouveau/ Art Deco in the original setting
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms not quite as good as they used to be. Small things like no bedside table on one side and only one wineglass but nothing major.

    Extraordinary art nouveau and Art Deco hotel in cute French town on Swiss border.

    Stayed in August 2017

  • Reviewed: 29 August 2017

    6.3
    Average !! AC was annoying
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning is poor!! We called millions to repair but nothing worked!! The mattress is not comfortable! The bathroom is missing a lot of things, no enough soup , no tooth brush, not enough shampoo....etc

    Location and quick transport

    Stayed in August 2017

  • Reviewed: 18 August 2017

    9.2
    The best hotel in the area except for some minor issues.
    • Leisure trip
    • Family with young children
    • Connected Rooms (2 adults + 3 children)
    • Stayed 9 nights

    The hotel needs some work to be done on it's facade it looks very old and deteriorated, the rooms need some touch ups in regards to the furniture as it seems used up.

    It is a hotel in a very good location in a very safe area for kids and adults alike. The park your car yourself is a very good thing and the hotel provides a decent amount of parkings.

    Stayed in August 2017

  • Reviewed: 2 August 2017

    9.2
    Absolutley fabulous stay, wish I was still there.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The hotel is a bit tired but it adds to its charm! Be warned it is expensive though - not just the hotel but the whole area.

    Bed was so comfy, and it was so lovely and quiet. The staff were so friendly and couldn't do enough to help whatever the problem. I had a really lovely stay here and didnt want to come home.

    Stayed in August 2017

  • Reviewed: 1 July 2017

    8.8
    Very nice hotel the best in divonne good for couples not...
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 6 nights
    • Submitted via mobile

    Old hotel The furniture is old

    Very nice hotel the best in divonne good for couples not families The location The view Casino is there but not 24 hour casino

    Stayed in June 2017

  • Reviewed: 29 May 2018

    10
    Up graded to a beautiful suite, extremely comfortable.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Up graded to a beautiful suite, extremely comfortable. Many thanks.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    7.1
    Breakfast and location are great
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old fashioned. Needs renovation.

    Breakfast and location are great

    Stayed in May 2018

  • Reviewed: 22 March 2018

    10
    Spa .
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Spa ..... nul

    Stayed in March 2018

  • Reviewed: 14 March 2018

    9.6
    Great place to stay for amateurs of Art Deco !
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing negative to report

    Class and comfy The 4 seasons restaurant absolutely delicious within the Casino

    Stayed in March 2018

  • Reviewed: 26 December 2017

    8.3
    Good value for money. Friendly staff. Convenient
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    property could use a global refurbishment. Deserves better than current worn out furnitures

    Breakfast and service were very good

    Stayed in December 2017

  • Reviewed: 23 November 2017

    7.5
    As expected
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Bed like a cloud

    Stayed in November 2017

  • Reviewed: 23 September 2017

    8.8
    Great for location and comfort, staff a bit snob
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant staff basically told us to go elsewhere which was rather rude and decor needs a bit of an update

    Very clean and extremely comfy beds

    Stayed in September 2017

  • Reviewed: 13 September 2017

    7.5
    Very comfortable stay
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    No tea making facilities in the room

    Great breakfast

    Stayed in September 2017

  • Reviewed: 7 August 2017

    9.6
    Free parking and free wifi
    • Leisure trip
    • Family with young children
    • Connected Rooms (2 adults + 3 children)
    • Stayed 3 nights
    • Submitted via mobile

    Free parking and free wifi

    Stayed in August 2017

  • Reviewed: 6 August 2017

    8.3
    Nice & comfort
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Evrything

    Stayed in August 2017

  • Reviewed: 5 August 2017

    5.8
    Beautiful location
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Staff not particularly helpful

    Breakfast was good Beautiful scenery

    Stayed in July 2017

  • Reviewed: 26 July 2017

    7.1
    None
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The old carpets and furniture

    The hotel location and design

    Stayed in July 2017

  • Reviewed: 5 May 2017

    6.3
    Saggy bed no good for my back.
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Saggy bed no good for my back.

    Stayed in April 2017

  • Reviewed: 5 April 2017

    9.6
    Beautiful and welcoming
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful, comfortable, great location and superbe service

    Stayed in April 2017

  • Reviewed: 27 January 2017

    7.9
    Nice stay in Divonne
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Nice hotel. Reminds me on the good old times.

    Stayed in January 2017

  • Reviewed: 13 December 2016

    7.5
    Nice size room and bathroom
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rapport quality / price too expensive especially without breakfast.

    Nice size room and bathroom

    Stayed in December 2016

  • Reviewed: 20 September 2016

    7.5
    Beatiful View
    • Solo traveller
    • Comfort Double Room
    • Stayed 6 nights

    The hotel is dated needs little TLC.

    The staff are really friendly and view of the room is beautiful.

    Stayed in September 2016

  • Reviewed: 28 August 2016

    8.3
    Breakfast, location, helpful staff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 10 nights
    • Submitted via mobile

    Breakfast, location, helpful staff

    Stayed in August 2016

  • Reviewed: 28 August 2016

    2.9
    Terrible employees! Terrible service.
    • Leisure trip
    • Family with young children
    • 3 rooms
    • Stayed 1 night
    • Submitted via mobile

    Reception. Housekeeping. Bar. Worst hotel experience ever.

    Location

    Stayed in August 2016

  • Reviewed: 18 August 2016

    6.7
    Good hotel not match with staff attitude
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 13 nights
    • Submitted via mobile

    Staff not bad but not frindly

    Location, room

    Stayed in August 2016

  • Reviewed: 7 August 2016

    7.9
    The restaurants and the location
    • Leisure trip
    • Family with older children
    • Junior Suite
    • Stayed 10 nights
    • Submitted via mobile

    The area of reception need redesign and fernatur

    The restaurants and the location

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 April 2016

    8.8
    All staff was nice and receptionist helped with some office...
    • Business trip
    • Solo traveller

    Some waiters only knew French

    All staff was nice and receptionist helped with some office services that facilitated me to perfom some job duties. The Lunch Buffet was excellent and well assorted.

  • Reviewed: 18 March 2016

    4.6
    The hotel has a central location with free parking.
    • Couple

    The room was small and the bed was very old - dipped in the middle. They didn't replace all the towels, or put on the pillow case or change the glasses. We had paid in advance but they argued to be paid again. We had booked 2 nights and then a further 2 nights to run consecutively - but the reservations hadn't been linked as requested in French and English. We were given the smallest room in a relatively empty hotel. We have stayed here before but this was the worst room.

    The hotel has a central location with free parking. It has a grand ambience.

  • Reviewed: 5 March 2016

    6.7
    The location was convenient for our purposes and the art...
    • Leisure trip
    • Couple

    The hotel gave the impression of having had its heyday once upon a time.. No showers were working in the spa.. The uniforms of the staff are definitely a bit outdated and on many they looked tight and ill fitting.. Much too big and impersonal for our liking.

    The location was convenient for our purposes and the art deco style was impressive. Must be nice in the spring and when there are more guests. We had a pleasant dinner at the golf club which suited our needs perfectly.

  • Reviewed: 28 September 2015

    8.8
    the building just breathes luxury and most f the staff are...
    • Leisure trip
    • Couple

    Some of the young people serving on the terrace seem very slow and incompetent. This is the second time we mention this.

    the building just breathes luxury and most f the staff are very friendly and competent. We keep coming back.

  • Reviewed: 14 September 2015

    7.1
    The Art Deco decor, style and furnishings;
    • Leisure trip
    • Couple

    1. The delay in gaining access to our room - it was not ready until after 16.00 hours. 2. the swimming pool was, as usual, too cold.

    The Art Deco decor, style and furnishings; the pool (although as usual too cold)

  • Reviewed: 8 September 2015

    6.7
    Breakfast, surrounding nature
    • Leisure trip
    • Family with older children

    Location, poorly signposted and little information is given out with regards to the spa, golf, pool. I had requested two duvets in case of a double bed when doing the booking. Upon arrival I found a double duvet and went down to the reception to ask for two single duvets. When I got back from dinner I found a blanket and one 1 single duvet on the bed, but no bedsheets. This place is overall a bit surreal and strange.

    Breakfast, surrounding nature

  • Reviewed: 29 August 2015

    7.5
    Quite place
    • Leisure trip
    • Family with older children

    There are two kinds of connected rooms, small and large, the staff usually do not mention that. Therefore, you have to be careful when travelling with children to choose the bigger connected rooms which usually located at the 3rd floor.

    Quite place Excellent location

  • Reviewed: 9 July 2015

    9.6
    A restful and stylish refuge after a long business day in...
    • Business trip
    • Solo traveller

    A restful and stylish refuge after a long business day in Geneve. A short bus and train ride to Geneve this was the perfect option to enjoy a quiet and relaxing evening after a long working week. Cooked breakfast had plenty of options for all diets in addition to a calm and restorative setting with idyllic view to gardens. The spa (sauna/cold dip/jacuzzi) offered the necessary break for the body and mind.

  • Reviewed: 4 July 2015

    9.6
    Very good location.
    • Leisure trip
    • Couple

    No slippers. Not enough toiletries. No kettle in room!

    Very good location. Nice garden and swimming pool. Fitness. A very nice view from room. Large balcony.

  • Reviewed: 2 July 2015

    7.9
    The elegant layout of this hotel makes us want to come back...
    • Leisure trip
    • Couple

    Had to wait a long time for our drinks on the terrace.

    The elegant layout of this hotel makes us want to come back each time we stay there. Inside and outside it is just a wonderful place to be. Very friendly and polite staff

  • Reviewed: 21 June 2015

    5.8
    The smiling concierges
    • Leisure trip
    • Couple

    Unsmiling and untidy looking staff management downwards. Breakfast staff not welcoming.

    The smiling concierges Comfortable places to sit outside Location

  • Reviewed: 2 June 2015

    9.2
    The gardens were very well kept and great for strolls.
    • Business trip
    • Solo traveller

    Bar service was slow on the Thursday evening, and the person that served us, brought the wrong drinks.

    The gardens were very well kept and great for strolls. Peaceful and quiet.

  • Reviewed: 18 April 2015

    7.9
    Wonderful views and peaceful.
    • Leisure trip
    • Solo traveller

    My only complaint was the bedding as I do not like duvets but upon request my bed was made up with traditional sheets and blanket.

    Wonderful views and peaceful. Good food in the President restaurant and a very interesting President's Bar with English theme. The Grand hotel reflects all the graciousness of days gone by with its art deco style. Definitely a hotel to return to.

  • Reviewed: 19 March 2015

    9.6
    Perfect stay, large room, very well equiped, good service.
    • Leisure trip
    • Couple

    Unfortunately the large bed had a separation in the middle due to the fact that it was made of two single beds so it was a bit uncomfortable.

    Perfect stay, large room, very well equiped, good service.

  • Reviewed: 17 March 2015

    6.7
    Breakfast buffet was great even though we did pay...
    • Leisure trip
    • Couple

    Basic room was really basic, small and dated. There was no table available at the restaurant when we arrived to have dinner, so they suggested the casino restaurant.

    Breakfast buffet was great even though we did pay additionally for it.

  • Reviewed: 14 January 2015

    6.7
    wide choice of restaurants, SPA, very kind staff
    • Leisure trip
    • Couple

    Dinner was not worth the price. 6 € for a small Evian in the minibar looks so expensive to me. SPA is a very small one, we were lucky as nobody else joined during our stay. I would add at least a free water dispenser.

    wide choice of restaurants, SPA, very kind staff

  • Reviewed: 4 January 2015

    5.0
    No tea , no water,no slipper to go to sauna ( though asked...
    • Leisure trip
    • Couple

    No tea , no water,no slipper to go to sauna ( though asked by phone , didn't bother to bring), second day-bathroom mat and small towels were missing ( had to call to ask)! Morning breakfast was too expensive !33 €!

  • Reviewed: 19 April 2016

    7.1
    Nothing much has changed over the years and the fabric is...
    • Leisure trip
    • Couple

    Nothing much has changed over the years and the fabric is beginning to get a bit tired, but the benefits generally outweigh the observation

  • Reviewed: 17 April 2016

    7.9
    Nice location.
    • Leisure trip
    • Couple

    Over used furniture but I hear that the hotel will undergo renovation soon

    Nice location. Excellent staff. Very clean

  • Reviewed: 4 December 2015

    10
    The location.
    • Leisure trip
    • Couple

    The location. Walking distance to the village. Located in a beautiful park . The breakfast is divine.

  • Reviewed: 11 October 2015

    8.3
    Excellent breakfast .
    • Leisure trip
    • Couple

    Sauna was not working in jaccuzi the water was cold

    Excellent breakfast . Comfortable bed , great location .

  • Reviewed: 12 September 2015

    5.8
    location is perfect
    • Leisure trip
    • Family with young children

    location is perfect

  • Reviewed: 29 August 2015

    7.5
    Friendly staff
    • Leisure trip
    • Family with older children

    Elevator is small and slow Carpets are old and smelly

    Friendly staff Nice and quite location

  • Reviewed: 23 August 2015

    8.8
    Location friendship of staff
    • Leisure trip
    • Family with young children

    corridors are smelly lift so slow

    Location friendship of staff comfort

  • Reviewed: 23 August 2015

    9.6
    Friendly staff
    • Leisure trip
    • Family with young children

    No water heater in the room No plug adapter (free)

    Friendly staff Nice location & view

  • Reviewed: 22 August 2015

    4.6
    Nothing
    • Leisure trip
    • Family with young children

    The staff

    Nothing

  • Reviewed: 13 August 2015

    8.8
    Divone nature
    • Leisure trip
    • Family with young children

    Expensive restaurant Few public transportation

    Divone nature

  • Reviewed: 12 August 2015

    7.9
    Everything
    • Leisure trip
    • Couple

    Everything

  • Reviewed: 11 August 2015

    7.5
    Great location, Environment and Service!
    • Leisure trip
    • Family with young children

    Breakfast not included and a bit too expensive -and quite basic.

    Great location, Environment and Service!

  • Reviewed: 11 August 2015

    10
    Great location and service
    • Leisure trip
    • Family with older children

    Great location and service

  • Reviewed: 26 May 2015

    9.6
    was very close to the train station and the main street.
    • Leisure trip
    • Couple

    was very close to the train station and the main street.

  • Reviewed: 5 April 2015

    6.7
    Spacious rooms .
    • Leisure trip
    • Group

    No room service after midnight even for tea or hot water No amenities at all in the room

    Spacious rooms . Balconies

  • Reviewed: 4 April 2015

    9.6
    Comfortable, well decorated rooms.
    • Leisure trip
    • Couple

    Comfortable, well decorated rooms. Excellent breakfast. Attentive staff.

  • Reviewed: 3 April 2015

    9.2
    Paying 15 euros for our pet.
    • Couple

    Paying 15 euros for our pet.

  • Reviewed: 15 January 2015

    7.5
    For a big property the atmosphere was peaceful
    • Leisure trip
    • Couple

    Restaurant was too cold

    For a big property the atmosphere was peaceful Good room location

There are also 23 reviews without text. These impact the overall review score.

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