2250 ROUTE CEZANNE, 13100 Aix-en-Provence, France
#3 of 45 hotels in Aix-en-Provence
Guests' ChoiceBased on 138 hotel reviews
8.9Cleanliness
9.4
Comfort
9.5
Location
9.4
Facilities
9.0
Staff
9.5
Value for money
8.2
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 20, 2024
Josh
Hong KongEverything was amazing
Beautiful setting Outstanding staff and attention to detail Lovely food in the hotel restaurant for lunch and breakfast - didn't get a chance to try for dinner Amazing room and amenities
Stayed in April 2024
Reviewed: March 31, 2024
Patrizia
United KingdomThe best staff and service I’ve ever experienced
Stayed in March 2024
Reviewed: March 28, 2024
Yuval
Israeljust notice that pool is heated but not warm as 33 C, it's around 28C so it's not that warm.
Amazing place! View and location are amazing. We really enjoyed, booked for 3 nights. The room, resturant and facilities are very luxury. Crew is really nice and welcoming.
Stayed in March 2024
Reviewed: March 27, 2024
Hwelen
CanadaNothing.
My husband and I visited Aix-en-provence from March 21-26. We stayed in Les Lodges Sainte-Victorie Hotel & Spa for the entire trip. The staff were attentive and helpful, as English speakers, we never felt left out or treated without respect. Special shout out to Benoit, Gregory and Laurent, thanks to them, we had an amazing trip in Provence. The Les Lodges crew has maintained the highest standards of hospitality that the company should be proud of, and cherish. For anyone who reads my post, this is a hotel you don't want to miss if you plan to stay in Provence.
Stayed in March 2024
Reviewed: March 25, 2024
Frederic
FranceWe had to leave…
Everything, the location, the rom, the gardens, the pool, the spa… the view , the kindness of the crew, the restaurants, proximity of Aix and its cultural heritage, proximity to trails just outside of the property
Stayed in March 2024
Reviewed: February 15, 2024
Simon
United KingdomSpa area is a bit small for the hotel size
Very nice staff, super helpful and kind ! Beautiful surroundings Rooms are huge and nice
Stayed in February 2024
Reviewed: February 1, 2024
Nuttanun
ThailandNothing
The hotel was amazing. The location is situated close to the city but seems like you are in a secluded French village. The ambience was warm and welcoming like being in dream home away from home. The staff were extremely helpful and friendly especially the concierge.
Stayed in January 2024
Reviewed: January 28, 2024
Francesca
United KingdomFor menthe only negative was the « one use » Toiletries in the bathroom - they should be replaced with more environmentally friendly alternatives
Beautiful, tastefully decorated - a haven We ate at both restaurants - excellent and catered to lactose intolerance guests. The staff were a stand out - special thanks to Chloe and Benjamin who took excellent care of us and made sure we had a relaxing and memorable weekend
Stayed in January 2024
Reviewed: October 7, 2023
Robertson
United KingdomDon’t change
Location amazing but made by the staff who where helpful friendly and professional
Stayed in September 2023
Reviewed: September 17, 2023
Lucy
United Kingdombut a bit too far out of Aix - the shuttle wasn’t working while we were there so we had to rely on taxis. Breakfast was expensive and no option other than buffet available.
Beautiful setting & very comfortable rooms. Staff were wonderful and went above and beyond to be helpful.
Stayed in September 2023
Reviewed: September 10, 2023
Mark
United KingdomNothing really, perhaps a slightly larger gym would be good.
Great location and very attentive staff.
Stayed in September 2023
Reviewed: September 10, 2023
Linda
United States of AmericaBeautiful property and great services including a shuttle to Aix.
Stayed in September 2023
Reviewed: September 5, 2023
Aileen
CanadaVery well located. An oasis in Aix en Provence with stunning surroundings. We went on a beautiful hike. Property is a dream! You felt like you were in a large, luxurious family villa.
Very peaceful and relaxing. Staff very accommodating! Sebastien and Laurent (concierge) really went above! Rooms were spacious, modern and clean. Very comfortable. Hotel shuttle took us to town regularly.
Stayed in September 2023
Reviewed: August 26, 2023
Darren
New ZealandThe wooden steps down to the rooms need a refit. But everything else was perfect.
It was laid out for maximum enjoyment with distinct areas to create a different ambience.
Stayed in August 2023
Reviewed: August 20, 2023
Emily
FranceBeautiful views. Room decor is warm and stylish. Peaceful, relaxing and comfortable.
Stayed in August 2023
Reviewed: August 7, 2023
Lana
Croatiaexpected more rustical interiour
the best thing about this property is stuff, especially Manager - dinner in garden with jazz performance was fantastic
Stayed in August 2023
Reviewed: August 6, 2023
Ian
United KingdomWould have been good to have a separate lunch menu as it was the same for dinner and lunch
Amazing service, amazing setting and amazing area to stay in. Will definitely be returning
Stayed in August 2023
Reviewed: August 4, 2023
Stefan
DenmarkRoom: The shower was a bath, so we had to hold the handle. Restaurant: For the prices, the service is not good enough. Here I mean, not attentive to needs of new refreshments, mainly. I also received a well-done steak after ordering medium rare and had to wait 20 minutes for a new one, resulting in us not eating together and a cold side dish. The cleaning took very long when we needed to change into swimming gear. The gym was too hot with limited equipment. For the level of stars, some things could be better.
Very service minded front desk and front desk staff, including valet service. Their michelin restaurant was incredible. We had an outstanding meal with great local wine and a view to die for. Very quiet and great for relaxing. Amazing surroundings and beautiful building. Private large balcony (we had one of the lesser priced rooms). Charging of electrical car. Nice staff.
Stayed in August 2023
Reviewed: July 28, 2023
Alexandra
GermanyAmazing location!
Stayed in July 2023
Reviewed: July 28, 2023
Di
Chinaadd the shuttle bus schedule to bus station or train station May I give a suggestion to Booking.com? It’s better to include the breakfast in your booking since the charge from booking.com is higher than the hotel’s.
Warm staff and nice service
Stayed in July 2023
Reviewed: July 20, 2023
Olga
Czech Republicsome of the rooms on the ground floor don't have privacy - passing by people can disturb you
The team of the hotel is above any expectations, I am very grateful to all of you, who work in the hotel, for making my stay unforgettable wonderful experience. Special thank you to the leader of concierges and his team. Food is excellent, pools are very nice, garden is beautiful, views and overall atmosphere of the hotel I would describe as heaven if you would like to be close to Aix-en- Provence and enjoy nature at the same time.
Stayed in July 2023
Reviewed: July 7, 2023
Barnes
United States of AmericaNot a deal-breaker but one evening, my friend and I went to L'Atelier for cocktails after having dinner in Aix. We were still a bit hungry but didn't want a heavy meal, so we asked if we could each just get a salad and french fries. The kitchen accommodated our request but I was a bit put off by being charged $30 each for the meal when the entree including the salad, fries, and protein was $37. That came across to me as maybe an arrogant chef who scoffed at us ordering something "off-menu." Despite my distaste for the price, the salad and fries were outstanding. For what my two cents are worth, I would suggest that L'Atelier offers a small bites/tapas menu for those who might want to nibble over cocktails and limit this menu to the lounge seating areas, not the dinner tables.
Les Lodges Sainte-Victoire is a beautiful, peaceful property set among lush greenery w/ a stunning view of Montagne Sainte-Victoire. The staff is so friendly, gracious, and accommodating. Although the room was on the smaller side, it was spotlessly clean and well-equipped. The large very private balcony was perfect for relaxing with a cup of coffee in the morning.
Stayed in July 2023
Reviewed: July 3, 2023
Penelope
United KingdomIt's a small criticism but we did wait a while at the bistro to have our order delivered. However, the hotel was exceptionally busy during our stay so this was understandable.
The staff were exceedingly courteous and unbelievably helpful. The best I have ever encountered in a hotel and I have travelled extensively.
Stayed in July 2023
Reviewed: July 1, 2023
Brown
United KingdomBreakfast was poor one day due to staff issues. That said the property was aware and didn’t charge for this. Could do with a little more attention to the bistro style restaurant in the hotel and more choice on the menu. Michelin star dining isn’t what you want every night of a 3 night stay - and the gap between the standard of St Esteve and the Ateliers was very large in terms of choice and standard
Fantastic location and views. Great pools and grounds. Very helpful reception and concierge staff.
Stayed in June 2023
Los Angeles, USA
Tbilisi, Georgia
Oklahoma City, USA
Rudanovac, Croatia
Chengdu, China
Krakow, Poland
Zhangjiajie, China
Tel Aviv, Israel
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content