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Reviews of URBAN LOFT & SPA Marseille

17-21 Place des Marseillaises, 13001 Marseille, France

#599 of 1,801 vacation rentals in Marseille

Guests' Choice

Review Score

Based on 53 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.1

  • Free Wifi

    7.0

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Showing 1 - 25

  • Reviewed: July 25, 2025

    7.0
    The apartment was very comfort and what we wanted. The room was very comfortable and had ally eh mod cons provided. Ther
    • Leisure trip
    • Family with young children
    • Loft
    • Stayed 2 nights
    • Submitted from a mobile device

    Lots of stairs! Some people hanging around outside.

    Right beside the train station which is what we needed

    Stayed in July 2025

  • Reviewed: June 17, 2025

    8.0
    Overall great stay
    • Leisure trip
    • Family with young children
    • Loft
    • Stayed 1 night
    • Submitted from a mobile device

    Easy instructions to find place and staff at front desk was friendly. Very close to train station. Place was as described.

    Stayed in June 2025

  • Reviewed: June 5, 2025

    8.0
    Overnight transit stay close to train station..
    • Business trip
    • Solo traveler
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t realize the bed was a sofa bed . It was easy to erect and comfortable

    Location near to the main train station

    Stayed in May 2025

  • Reviewed: May 29, 2025

    9.0
    Very happy thankyou
    • Leisure trip
    • Couple
    • Loft
    • Stayed 7 nights
    • Submitted from a mobile device

    The stairs could be a problem with no lift.

    Liked everything- very good value

    Stayed in May 2025

  • Reviewed: May 11, 2025

    7.0
    Fab location but blackout / noise cancelling blinds will give it th finishing touch
    • Leisure trip
    • Travelers with friends
    • Loft
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were soft and so were the pillows . Had back ache after 2 nights of sleeping and curtains aren’t black out and quite noisy outside

    Excellent location opposite train station and walking distance to the port and old Marseilles . Spacious apartment that slept 3

    Stayed in May 2025

  • Reviewed: October 23, 2024

    8.0
    Well equipped studio close to train station.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of groups of just men in the cafes etc.around the property. We had to leave the accomadation in the middle of the night for our early flight from Marseille & we had to stand on the street until our taxi collected us. (i would not feel safe if i was on my own) Rats roaming up & down the street close to the rubbish bins 🙄

    Close to teain station. Grocery store close by.

    Stayed in September 2024

  • Reviewed: July 20, 2024

    8.0
    An excellent stay close to the train station!
    • Leisure trip
    • Couple
    • Loft
    • Stayed 1 night
    • Submitted from a mobile device

    The studio is in a busy part of town, so be prepared for a bit of noise throughout the night.

    Location was ideal for train station and the studio was well equipped. The spa was an excellent way to unwind after a day of exploring the nearby landmarks!

    Stayed in July 2024

  • Reviewed: October 12, 2023

    7.0
    Perfect for a flying visit
    • Leisure trip
    • Solo traveler
    • Loft ( 2 People)
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn’t figure out how to get the TV to work and eventually just gave up. I was on the top floor and it was a steep climb to get up all the stairs. Fine for me but some less able customers might struggle.

    Good location right next to the station which is where I needed to be for an early departure. Decent sized room and relatively easy check in process. I was only in the room for a total of about 3 hours overall, so barely got settled before I left again.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Great Experience, Friendly staff and very comfy.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 4 nights

    To be dead honest there was Nothing..Everything worked great and was as advertised. The area might seem a little dodgy with a lot of graffiti but my wife and I walked around 11-12 at night and had no issues and people around were friendly.

    I accidentally booked this stay but decided to keep it and make a trip of it. After reading a few of the reviews I was a little sceptic but I must admit this place was amazing and exceeded my expectations. Yes, you need to climb a few steps to get to the room but I found this rather easy and had no issues with 2x large suitcases. The lofts are located right across St Charles train station, making checking in and travelling about really simple. The bedding was very clean and comfy and even included extra blankets, pillows and towels. You have a bakery downstairs, shops around the corner and everything else at your disposal or very nearby, The old port is a 15-minute walk from the units. The unit itself is EXACTLY as shown in pictures, super clean, the bed was very comfy and the shower was amazing. You are also allowed to make use of the gym in the sister hotel next door and can additionally use its spa for a couple extra $$. Things to keep in mind are that you are expected to clean the apartment at check-out or you can pay 20-35 euros for the service if you don't feel like cleaning which is more than fair. Also, there is a small city tax which is not included in the price. But overall we had a comfy and enjoyable stay at the loft.

    Stayed in October 2023

  • Reviewed: August 24, 2023

    7.0
    helpful and nice staff, great location!
    • Leisure trip
    • Solo traveler
    • Studio Apartment
    • Stayed 1 night

    I remained surprised about the obligatory deposit. The info about the late check-in wasn't clear enough (I got the negative reply by email about arriving after 24:00, which made me rushing from the airport to actually discover that the reception remains open 24h a day).

    great position, nice staff and the possibility of the luggage storage was very helpful!

    Stayed in August 2023

  • Reviewed: August 7, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Loft
    • Stayed 1 night
    • Submitted from a mobile device

    Staff very noncooperative, sofa cum bed was broken, they did offer another room for broken sofa, shady locality felt unsafe at night

    Property was located right next to main train station, city center at walkable distance. Locality was bit shady but property is situated right on the main road.

    Stayed in August 2023

  • Reviewed: August 11, 2025

    10
    We had a wonderful experience thanks to the hotel staff.
    • Leisure trip
    • Couple
    • Loft
    • Stayed 1 night
    • Submitted from a mobile device

    Only the location could be sometimes scary at night.

    The property did a great job. The staff was really nice and helpful.

    Stayed in August 2025

  • Reviewed: August 7, 2025

    6.0
    Ok for a brief stay. Close to train and bus station.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Kitchen and general area of studio was not cleaned. around the cooker very dirty. Do not think a deep clean is done between guests which is not ideal. Studio bed/sofa, ok as a bed but then very little space around it. As a sofa it was not comfortable at all. Coffee machine provided but not even one pod for use. Travelling through for one night guests ate unlikely to go looking for a supermarket to buy coffee pods! The gym is tiny!

    Staff were so friendly and helpful. We asked for a late check out. Paid a small amt extra. Studio was spacious. Bathroom was good. Reception did give us complementary water. They also took our bags when we turned up too early to check in. The staff were the best thing about this place.

    Stayed in August 2025

  • Reviewed: July 1, 2025

    3.0
    At the price - not recommended.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 2 nights

    the area felt a bit risky. The room was not what we expected from the ads. It was super tiny. bed was a sofa bed that filled the entire 'apartment'. barely room for bags. view from window was into a grotty back area of neighboring buildings. Climb 3 or 4 very narrow flights of stairs. can hear everything going on in rooms next door.

    close to the station. Sunny.

    Stayed in May 2025

  • Reviewed: May 19, 2025

    5.0
    Fine if you need easy access to the train / airport, otherwise not very comfortable
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night

    No lift (carrying the suitcase was tough in the narrow staircase). The sofa bed was impossible for us to open, had to ask at reception multiple times for someone to come and open it, but there was only one staff member at the reception who had customers to take care off, so we waited over half an hour for someone to come open the bed. Not fun after a long day. The bathroom was not particularly clean, we found hairs from previous guests, the grouting in the shower has spots of molding. But staff made sure to remind us to empty out the bin ourselves when we leave. Thanks. The noise-proofing is non-existent, you can hear absolutely everything in the corridor through the door. Thank god we brought earplugs. There was no hand soap in the bathroom. There's "free tea and coffee" at reception but none in the rooms, a single one would help most guests since I assume most people stay one night at this hotel for train station convenience. The spa is not included, only the gym, which based on our room cleanliness, we didn't bother visiting. The TV doesn't face the bed, it faces the kitchen, which has no seating, kinda pointless. We were told at reception to use the phone to call reception in any case, but after looking all over the room, we did not find a phone, another 10 minutes wasted trying to find it. And finally, the sofa bed pillows were completely worn-through, and the bed was very noisy. Altogether a very poor quality sleep, for over a hundred euros.

    Quick check-in and check-out, easy to find, located right next to the train station.

    Stayed in May 2025

  • Reviewed: May 6, 2025

    6.0
    Location was what we wanted but put together cheaply
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    No hair dryer. Poor furniture no coffee or Tea bags provided.

    Location near Train Station

    Stayed in May 2025

  • Reviewed: April 2, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Liked location close to station but though I booked a double bed it was actually a sofa bed. This wasn't stated. Room was clean but quite small.

    Stayed in March 2025

  • Reviewed: December 24, 2024

    10
    Clean, comfortable suite with kitchen.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night

    Front desk staff are very nice and always helpful. The location is perfect if you are coming/going by train, right across the street. The #91 shuttle bus to the airport is at the train station as well. The area feels a little sketchy at night but we’ve stayed there several times and I've never run into any problems. Accommodation is nice, bed is comfortable, nice to have a kitchen if you want to prepare breakfast or lunch. There are several little cafes and small restaurants within walking distance. Grocery store and bakery are 5 minutes. 20 min to the port.

    Stayed in December 2024

  • Reviewed: December 5, 2024

    10
    this was an amazing property! i would absolutly stay here again if i ever return to France.
    • Business trip
    • Group
    • Two-Bedroom Apartment with Terrace
    • Stayed 3 nights

    so many stairs!!!!!!!!

    the shower was amazing! the facility was very clean and the staff was very friendly!

    Stayed in December 2024

  • Reviewed: November 15, 2024

    4.0
    expensive for what it is
    • Leisure trip
    • Solo traveler
    • Studio Apartment
    • Stayed 1 night

    Décor, furnishings

    Good location. But souless and cheap room. Not worth the money

    Stayed in November 2024

  • Reviewed: August 31, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Loft
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything was amazing! The apartment is very clean, redecorated, on a perfect location right across the main train station.

    Stayed in August 2024

  • Reviewed: August 15, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Loft
    • Stayed 1 night
    • Submitted from a mobile device

    It was a great studio apartment. Modern, clean and neat. The location was so convenient, I eish I could stay longer!

    Stayed in July 2024

  • Reviewed: January 10, 2024

    10
    Excellent stay!!
    • Leisure trip
    • Couple
    • Loft
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location, beautiful apartment, wonderful reception.

    Stayed in January 2024

  • Reviewed: September 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Loft ( 2 People)
    • Stayed 1 night
    • Submitted from a mobile device

    Weren’t informed of the 4 flights of unsafe stairs even though reception saw the numerous amounts of luggage we had! Stairs very unsafe and not practical almost slipped numerous times on them!

    Stayed in September 2023

Showing 1 - 25

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