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Reviews of Contact Hôtel du Commerce et son restaurant Côte à Côte

20, Av. De La République, 71400 Autun, France

#3 of 6 hotels in Autun

Guests' Choice

Review Score

Based on 49 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.2

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.9

  • Free Wifi

    7.5

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Showing 1 - 25

  • Reviewed: August 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Excellent value for the price of the room. Convenient location and parking. The restaurant was extraordinary - one of the best meals of our four weeks in France. Quite unexpected at a budget hotel!

    Stayed in July 2025

  • Reviewed: August 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The location is fine. Walkable to city centre. The restaurant served nice and yummy food Parking is easy in the area

    Stayed in August 2025

  • Reviewed: August 16, 2025

    7.0
    Functional for a one night stop over.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were nice but after our day sight seeing we asked for a glass of wine, and even though they had a restaurant they didn’t appear to want to serve us. We sat outside and when we asked for a second glass it was not forthcoming. After I asked a second time we waited so long that we decided to give up and just go back to our room.

    It was as advertised. Located across from the bus station. Basic twin room with air con. Functional.

    Stayed in August 2025

  • Reviewed: October 6, 2024

    9.0
    Travelling through. Excellent restaurant! Gourmet food
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to complain about

    Location was good. Parking for motorbike secure. Clean

    Stayed in September 2024

  • Reviewed: September 29, 2024

    9.0
    Very enjoyable!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff lovely, exceptional food and very accommodating for motorcyclists with secure parking

    Stayed in September 2024

  • Reviewed: September 27, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night

    We didn't realise that there was a festival on in the town so all the restaurants were opening later that usual or full. Had we known this we would have reserved a table in the hotel.

    Hotel was lovely and we got checked in nice and early. Lady on reception was very kind and helpful. Breakfast was very nice with a good selection.

    Stayed in September 2024

  • Reviewed: September 25, 2024

    8.0
    Above average, but suffered with language barrier, my fault!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I have never stayed in a hotel that has no bar facilities, in a quiet part of France you would expect for the hotel industry to cater for its guests everyday ,

    Location perfect, parking available for motorcycle, rooms clean and had everything we needed.

    Stayed in September 2024

  • Reviewed: August 18, 2024

    8.0
    Place to visit.
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It rained.

    Easy access to car park , great place for stop over .10 minutes walk into the centre. Hotel is very comfortable and the food must be very good as the restaurant was fully booked, couldn't get in.

    Stayed in August 2024

  • Reviewed: June 25, 2024

    8.0
    Good stop over hotel.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Staff friendly on the whole but reception / waitress was brusque and frosty.

    A good stop over hotel. Ample free on street parking. Good buffet breakfast with varied selection. Restaurant good but not a restaurant de terroir as suggested on the window,

    Stayed in June 2024

  • Reviewed: June 20, 2024

    7.0
    Autun is an interesting place. Hotel is really geared up for international travellers,
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Room was pretty tight for space, restaurant not available on one night we were there.

    Easy to locate, staff doing their best to help

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was disappointing that having had great relationship with the previous staff, I found this was missing this year.

    Superbe cuisine and location, with secure parking for a motorcycle. Our third time staying here in this lovely part of France.

    Stayed in May 2024

  • Reviewed: March 5, 2024

    7.0
    Pleasant, good location
    • Solo traveler
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The internet is unreliable. The problem I encountered was a stuck shower door that I had to squeeze through -and staff away.

    Communication - when reception couldn't be staffed they sent code and information in good time, and it all worked well. Staff were responsive when told of an issue. The room and bed were comfortable and the room was well organised. Nice bathroom too. Quiet night. The price was very reasonable.

    Stayed in March 2024

  • Reviewed: February 14, 2024

    7.0
    Well sited friendly hotel in Autun
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    When we stayed the temp outside was -4 degrees and the hotel felt cold ( radiator in room was not on). However on request the hotel provided an electric heater which warmed the room.

    Very central clean and welcoming hotel staff are excellent. Room was small but nice. Shower in bathroom was good.

    Stayed in January 2024

  • Reviewed: October 4, 2023

    8.0
    Very clean and comfortable accommodation
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This hotel was good, unfortunately the town was a little disappointing.

    Good location and easy to find with street parking available adjacent to the hotel. The room was comfortable and clean with a well appointed bathroom. Reception was friendly and efficient with use of key and after-hours security explained very well.

    Stayed in October 2023

  • Reviewed: September 19, 2023

    8.0
    Good Quality Hotel
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Good hotel opposite the train station with secure parking in the rear yard. We had dinner and breakfast and it was all very good. The area has some beautiful countryside.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not the hotels fault but there was a lot of noise till very late into the night from other guests - very selfish.

    Good overnight stop with parking for motorcycle. 15 mins walk to centre of Autun.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    A good hotel
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Good location, clean and quiet room. great off road parking at rear for motorcycles.

    Stayed in July 2023

  • Reviewed: August 14, 2023

    8.0
    Comfortable for an overnight short stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room and bathroom quite small, but comfortable. Stairs are very steep.

    Easy to find. Quick check in / out. Good location with good take away places around if you didn’t want to eat in the hotel restaurant.

    Stayed in July 2023

  • Reviewed: August 5, 2023

    7.0
    Good
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and comfortable accommodation with secure parking for our motorcycles. Nicely decorated restaurant serving really good food.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Hotel is clean and parking all around the area is easy and spacious
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The Receptionist lady is very welcoming and friendly. And dog friendly hotel

    We stay only 1night we did not take breakfast ,a bit expensive for us for 11eur per person.

    Stayed in July 2023

  • Reviewed: March 28, 2023

    8.0
    Nice place to stay! Good value
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The room was a little bit small for a family. The TV was located in a place which was a little bit difficult to watch.

    The Hotel was very well located. The breakfast was awesome! The staff was very friendly. The beds were pretty comfortable. The decoration of the reception and the restaurant was gorgeous

    Stayed in March 2023

  • Reviewed: July 22, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff, great breakfast. Autun is a beautiful town to walk around, lots of hidden alleyways, nice to get away from the crowds.

    Stayed in July 2025

  • Reviewed: September 28, 2024

    6.0
    The local town it is situated in seemed deserted and the cafe/restuarants/bars were limiting and opening hours i
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bar had very limited opening hours. No tea/coffee facilities. The staff were not very welcoming, although I spoke no French and they spoke no English.

    It was clean

    Stayed in September 2024

  • Reviewed: August 11, 2024

    1.0
    Rude, offensive, unresponsive management - called me "hysterical" for trying to get answers.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    This was by far the worst place we stayed in our entire 3 weeks in France - because of the fact that the managers were not only unresponsive to our inquiries, but absolutely rude in the way that they finally did respond. (I speak French fluently so I know exactly what was said.) I know that most French hotels do not have AC but I specifically only reserved hotels with AC because I have diabetes. When we entered our room, the thermostat read 28°C = 82.4°F !!! So we set the thermostat to its lowest setting and went to dinner. When we came back 2 hours later, the room was still 82.4°! Obviously the AC had not come on. I called the front desk. The manager came up and looked at the thermostat. She told us that the AC was not working. I asked if she at least had a fan we could use. She said she would look for one. I waited 2 hours for her to get back to me. She never called nor came back to the room! We opened the windows but there was no air flow, and with the bright street lights shining in, it was nearly impossible to get to sleep. From 11:30 pm to midnight, I tried to contact any managers, with no response. Then I started emailing. Eventually, I got a very rude email back from the manager telling me that I should have been understanding that a technical problem could arise, that all I had to do was open the windows because the temperature outside was 10°C / 50 °F. (Our thermostat read 24°C / 75.2 °F!) He continued with: "Votre incompréhension devant ce problème est vraiment étonnant, et devant votre hystérie nous aurons beaux nous excuser, vous offrir une prestation cela a du mal à vous calmer je pense...." This translates to "Your incomprehension in the face of this problem is truly astonishing, and in the face of your hysteria it's all very well for us to apologize, offer you a service, but I don't think that will calm you down.

    It was clean. The room was bigger than many of the others that we had stayed in.

    Stayed in July 2024

Showing 1 - 25

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