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Reviews of Résidence Pierre & Vacances L'Ours Blanc

Avenue des Jeux, 38750 L'Alpe-d'Huez, France

#22 of 30 hotels in L'Alpe-d'Huez

Guests' Choice

Review score

Based on 235 hotel reviews

7.3

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.5

  • Location

    8.3

  • Facilities

    7

  • Staff

    8.3

  • Value for money

    7

  • Free WiFi

    5.8

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Showing 1 - 75

  • Reviewed: 21 August 2018

    5.8
    Residents was not so good but very nice place .
    • Leisure trip
    • Family with young children
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 2 nights
    • Submitted via mobile

    Oulala~~~ the elevators didn’t work always. For is with a stroller... nightmare. They just gave one toilet paper and plastic bag for garbage and then you have to buy yourself to chargé

    The room is very practical but small. The view was perfect and you can go anywhere. Nice location.

    Stayed in August 2018

  • Reviewed: 20 August 2018

    10
    The staff is so nice and helpfull, the structure is very...
    • Leisure trip
    • Family with young children
    • Studio (4 People)
    • Stayed 7 nights

    The staff is so nice and helpfull, the structure is very comfortable and has everything needed. They even give you vouchers to do the activities around. Suggest warmly this place

    Stayed in August 2018

  • Reviewed: 21 July 2018

    4.6
    Wouldn’t recommend
    • Leisure trip
    • Couple
    • Studio (4 People)
    • Stayed 2 nights
    • Submitted via mobile

    Tiny space, bed was incredibly uncomfortable, dishwasher didn’t work, WiFi was temperamental. Wasn’t aware that you had to pay extra for parking.

    Location

    Stayed in July 2018

  • Reviewed: 15 April 2018

    7.9
    A basic hotel in a good location with a free ski shuttle bus stop 2 min walk away.
    • Leisure trip
    • Family with young children
    • Studio (4 People)
    • Stayed 7 nights

    Very cramped for 4 people when all the beds were out at night. Had to move furniture to allow a safe passage to the bathroom at night. No international TV channels as advertised on the hotel website.

    Plenty of hot water and an excellent shower. Good cooking facilities and a handy location.

    Stayed in April 2018

  • Reviewed: 14 April 2018

    9.2
    We loved our stay, great view from flat. Good , clean and excellent supply of utensils, towels and b
    • Leisure trip
    • Group
    • Studio (4 People)
    • Stayed 5 nights
    • Submitted via mobile

    We didn’t like that we had to wait for the reception to open at 4.00 to get our key when we arrived. We hung around for an hour and a half.

    We like the location , the layout of the apartment.

    Stayed in April 2018

  • Reviewed: 12 April 2018

    7.5
    Great location and good budget place for a group of friends!
    • Leisure trip
    • Group
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 7 nights
    • Submitted via mobile

    Room was a little small for 7 people. Was awkward to access boot room on same floor as reception as couldn’t walk through reception with boots on.

    It was cheap and in a good location 3 mins walk to Spa and another 2 mins to the lift. Room was just about big enough for 7 people but 6 would have been great. Staff at reception were friendly and helpful

    Stayed in March 2018

  • Reviewed: 30 March 2018

    5.8
    The location was great and close to convenient stores. The apartment was very cramped
    • Leisure trip
    • Family with young children
    • Studio (4 People)
    • Stayed 7 nights
    • Submitted via mobile

    The photos on the website were done in a professional manner as if the apartment was a show room. It incorrectly gave an impression of a wider space in the apartment. The apartment was very cramped and the lighting was awful. The kitchen had no cooking extractor making it very difficult to cook on the stove. The sofa beds were very uncomfortable to sleep on for adults. The website should have not used the larger apartment photos and should have reflected the size of the smaller apartments much better. The passageway had very poor lighting.

    The view was good and the bathroom was in good condition. The location was very convenient for skiing and entertainment.

    Stayed in March 2018

  • Reviewed: 28 March 2018

    5.8
    There was only one plastic bag for the trash can in the...
    • Leisure trip
    • Family with young children
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 7 nights

    There was only one plastic bag for the trash can in the apartment for the whole week of staying. The next one I should bye in the supermarket - packaging of 50!, to get one. I have no use of such bags at home. First time in my life this happens (visited 17 times in the Alps). Very bad business to save 20 cents for the hotel and use customers money 5 euros, and get customer pissed off! The vacuum cleaner in the room had no dust bag assembled and all the staff was packed against the inner filter. The house cleaner had not handled her job. In the front room or in the whole first floor of the apartment were no coat hook, not a single one! Location, beds, refrigerator etc were fine, but this kind of shortcomings is depressing.

    Stayed in March 2018

  • Reviewed: 18 February 2018

    6.3
    Bit Shabby and cramped, good location, friendly staff.
    • Leisure trip
    • Group
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 7 nights
    • Submitted via mobile

    Cramped. 7 bed just about suitable for 5. Slightly shabby. Broken appliances and fittings. 2 Sofas not really beds, single pullout ok, using all 3 would mean very close sleeping arrangement in living area. Bunks ok but cramped. Double bedroom ok. Bit noisy.

    Good central location close to supermarket, ice rink and swimming pool and within easy 5 min walk of lifts. Staff very friendly.

    Stayed in February 2018

  • Reviewed: 18 February 2018

    7.5
    Was cosy and comfy and adequately priced
    • Leisure trip
    • Family with young children
    • Studio (4 People)
    • Stayed 7 nights
    • Submitted via mobile

    Had to wait hour for check in. With travel sick child. Couldn’t tell me when we would get room

    Very close to all ammenties and slopes. Staff helpful. Good for price

    Stayed in February 2018

  • Reviewed: 7 February 2018

    8.3
    Comfortable
    • Leisure trip
    • Family with young children
    • Superior Three-Room Apartment (6-7 People)
    • Stayed 7 nights

    Although not a big issue, on the room description was; "Television with national and international channels". We could only find french TV channels, however we didn't go to watch TV! The underground parking at the hotel was an asset (extra charge), if you have a big car it was very narrow driving to the lower floor & exit.

    Stayed in February 2018

  • Reviewed: 19 January 2018

    8.3
    Comfortable room
    • With a pet
    • Leisure trip
    • Family with young children
    • Two-Room Apartment (4-5 People)
    • Stayed 7 nights

    We had a misunderstanding because of our reading of their advertisement but that was our fault not the hotels. They were very helpful and understanding.

    Stayed in December 2017

  • Reviewed: 15 January 2018

    10
    Wonderful place to stay. Great location in the middle of town and the staff were lovely.
    • Leisure trip
    • Family with young children
    • Superior Three-Room Apartment (6-7 People)
    • Stayed 16 nights
    • Submitted via mobile

    Poor lighting in the kitchen, we had to put a bedside lamp on the worktop.

    Lovely clean apartment, well equipped with lots of storage. Great view and very comfortable.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    8.3
    The room is very practical and the location is excellent.
    • Leisure trip
    • Family with young children
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 7 nights

    The two nightclubs are just down the road and sometimes the party goers are not so quiet when they leave but you can get that anywhere. Its not a fault of the hotel

    The room is very practical and the location is excellent. Having 2 bathrooms for this 6/7 person room is a real bonus so well thought of. The kitchen is very stocked with equipment.

    Stayed in December 2017

  • Reviewed: 20 December 2017

    6.7
    Very good location.
    • Leisure trip
    • Couple
    • Studio (4 People)
    • Stayed 3 nights
    • Submitted via mobile

    In room wasn't very warm. In toilet only one paper and only one shower gel, in TV only one channel, bad Internet. For better facilities you have to pay extra.

    Very good location.

    Stayed in December 2017

  • Reviewed: 10 July 2017

    6.3
    OK for self-supporting skiing/biking stays. Small. Not very clean.
    • Leisure trip
    • Solo traveller
    • Studio (4 People)
    • Stayed 2 nights

    Not very clean. Half of the plates and cutlery was dirty. Dust everywhere. No toilet paper. No body soap or hair dryer. Hot water was rusty and sink only slowly drained the water. Pretty run-down carpet, sofa beds and windows/balcony door. No breakfast option, only bakery orders. Dark foyer and hallways. Skiing residence, not very welcoming for a summer stay. I wasn't sure if the reception personal and I communicated well, because - although very friendly - their English was limited (depending on the employee.) It says check-in for less than 6 nights stay from 2 p.m. on, but when I arrived after 2 p.m., it needed to be checked whether the room was ready. I stayed alone in a 4 person apartment. But I think, it's very tight for 4 persons.

    The kitchen was very well-equipped (dishwasher, microwave, stove, pots etc.). Free WiFi. Great view from the balcony (12th floor). Friendly staff. Clean sheets and towels.

    Stayed in July 2017

  • Reviewed: 24 March 2017

    5.8
    OK for location for everything else poor. What appeared good value on booking turned out to be poor.
    • Leisure trip
    • Group
    • Two-Room Apartment (4-5 People)
    • Stayed 7 nights

    The layout is cramped and defies logic. Doors open where you want - or need- to stand. The beds are small and unusual shapes. The cleanliness is lacking. No explanation of facilities and cats roam - and pee - in the corridors.

    The location for restaurants is excellent. The location to slopes is good but it either a 10 minute walk or a bus journey.

    Stayed in February 2017

  • Reviewed: 16 March 2017

    6.3
    Great snow, tired apartments
    • Leisure trip
    • Family with young children
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 7 nights
    • Submitted via mobile

    Worn out mattresses, lumpy pillows and duvets. Uncomfortable sofas. Needs to be refurbished. Information supplied by booking.com was incorrect and misleading.

    Breakfast delivery

    Stayed in February 2017

  • Reviewed: 21 February 2017

    6.7
    Great location, small rooms.
    • Leisure trip
    • Family with young children
    • Two-Room Apartment (4-5 People)
    • Stayed 7 nights
    • Submitted via mobile

    Beds were uncomfortable and plates in the tiny kitchen were dirty. We have stayed here 3 times but the last time the whole room was too small for 2 adults and 3 children.

    Great location

    Stayed in February 2017

  • Reviewed: 20 February 2017

    5.0
    Limited equipment.
    • Leisure trip
    • Group
    • Studio (4 People)
    • Stayed 7 nights
    • Submitted via mobile

    Limited equipment. For the price paid we'd expect replacement toilet roll and towels at least. Wifi didn't work in room (even when we paid for extra)

    Stayed in February 2017

  • Reviewed: 11 February 2017

    6.7
    Very basic
    • Leisure trip
    • Family with young children
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 7 nights
    • Submitted via mobile

    Apartment is tiny. Beds very small and uncomfortable. Very basic but has the essentials that you need.

    Relatively easy 5-10 min walk to the ski slopes, close to shops, restaurants, ski hire, pool and ice skating rink. Pleasant stay but nothing fancy.

    Stayed in February 2017

  • Reviewed: 3 January 2017

    6.7
    Great location and staff friendly, basic accommodation, not suitable for 4-5 people as stated
    • Leisure trip
    • Family with young children
    • Two-Room Apartment (4-5 People)
    • Stayed 7 nights

    Accommodation wasnt as the photo when booking, very basic, general maintenance needed especially in bathroom, ie. towel radiator not fixed to wall securely, shower fixings came away from wall. Towels needed to be bigger for adults

    nice little kitchen pack included to you could wipe surfaces etc. Clean bed linen and nice quilts.

    Stayed in January 2017

  • Reviewed: 9 August 2018

    10
    only one bathroom for 6 people
    • Leisure trip
    • Group
    • Superior Three-Room Apartment (6-7 People)
    • Stayed 7 nights

    only one bathroom for 6 people

    Stayed in August 2018

  • Reviewed: 2 May 2018

    8.3
    Good
    • Leisure trip
    • Couple
    • Superior Two-Room Apartment (5 People)
    • Stayed 7 nights
    • Submitted via mobile

    Rooms need upgrading

    Large room

    Stayed in April 2018

  • Reviewed: 13 April 2018

    7.9
    Great location, bus stop to slopes outside the door.
    • Leisure trip
    • Family with young children
    • Superior Two-Room Apartment (5 People)
    • Stayed 7 nights
    • Submitted via mobile

    Wardrobes tired and need painted.

    Great location, bus stop to slopes outside the door. Plenty of shops, bars and supermarkets within easy reach.

    Stayed in April 2018

  • Reviewed: 4 March 2018

    7.9
    What we expected for the price.
    • Leisure trip
    • Group
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 7 nights
    • Submitted via mobile

    Rooms were very compact for 6 of us but we managed.

    Location was decent, staff friendly.

    Stayed in March 2018

  • Reviewed: 1 March 2018

    5.0
    Great location, over priced and major concern about access by other to apartments.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Apartments are small, damaged furniture and security a real issue.

    Location

    Stayed in February 2018

  • Reviewed: 23 December 2017

    10
    Beautiful location.
    • Leisure trip
    • Family with young children
    • Studio (4 People)
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful location. Excellent view

    Stayed in December 2017

  • Reviewed: 20 December 2017

    7.5
    Good value, would probably stay again but take a bigger room
    • Leisure trip
    • Group
    • Studio (4 People)
    • Stayed 3 nights
    • Submitted via mobile

    Studio rooms extremely cramped, meant to sleep 5 but 3 was already uncomfortable

    Perfect location, warm shower

    Stayed in December 2017

  • Reviewed: 27 March 2017

    7.1
    The surroundings
    • Leisure trip
    • Group
    • Studio (4 People)
    • Stayed 7 nights
    • Submitted via mobile

    Monkey nuts in the bed

    The surroundings

    Stayed in March 2017

  • Reviewed: 12 March 2017

    10
    Great location
    • Leisure trip
    • Group
    • Two-Room Apartment (4 People)
    • Stayed 7 nights
    • Submitted via mobile

    I wish the room had an oven

    Quiet room and bonus to have a dish washer

    Stayed in March 2017

  • Reviewed: 12 March 2017

    6.3
    Good location.
    • Leisure trip
    • Family with young children
    • Two-Room Apartment (4 People)
    • Stayed 7 nights
    • Submitted via mobile

    A bit of s walk to the ski lift, but there was a bus if you preferred.

    Very close to restaurants, ski hire and shops.

    Stayed in March 2017

  • Reviewed: 12 March 2017

    7.9
    Lovely in the new rooms and great location
    • Leisure trip
    • Group
    • Two-Room Apartment (4-5 People)
    • Stayed 7 nights
    • Submitted via mobile

    Great, but only if you get one of the new renovated rooms. They are lovely. The older ones are a bit dated.

    Stayed in March 2017

  • Reviewed: 5 March 2017

    8.8
    Modern, clean, and all the facilities supplied for a...
    • Leisure trip
    • Family with young children
    • Two-Room Apartment (4 People)
    • Stayed 7 nights

    Just a little cramped, but that did not effect our enjoyment.

    Modern, clean, and all the facilities supplied for a comfortable and pleasurable stay.

    Stayed in March 2017

  • Reviewed: 26 February 2017

    6.7
    Functional p
    • Leisure trip
    • Family with young children
    • Two-Room Apartment (4-5 People)
    • Stayed 7 nights
    • Submitted via mobile

    Room wasn't that clean in arrival, very dated , not like the pictures.

    Stayed in February 2017

  • Reviewed: 23 February 2017

    9.2
    Pierre & Vacances never lets down
    • Leisure trip
    • Couple
    • Studio (4 People)
    • Stayed 7 nights

    Staff super friendly!

    Stayed in January 2017

  • Reviewed: 19 February 2017

    5.4
    Friendly staff
    • Family with young children
    • Two/Three-Room Apartment (6-7 People)
    • Stayed 7 nights
    • Submitted via mobile

    More space in apartment and cleaner on arrival

    Friendly staff

    Stayed in February 2017

  • Reviewed: 30 January 2017

    7.5
    Short trip
    • Business trip
    • Solo traveller
    • Studio (4 People)
    • Stayed 3 nights
    • Submitted via mobile

    Room had not been cleaned properly. Full bags of rubbish still in the bins. Hairs in the bath. 3rd floor rooms were not easy to access.

    Location

    Stayed in January 2017

  • Reviewed: 28 January 2017

    6.3
    Great holiday adequate property
    • Leisure trip
    • Group
    • Two-Room Apartment (4-5 People)
    • Stayed 7 nights
    • Submitted via mobile

    Description and photos We're misleading

    Good position

    Stayed in January 2017

  • Reviewed: 24 January 2017

    2.5
    Avoid!!!!!
    • Leisure trip
    • Family with young children
    • Studio (4 People)
    • Stayed 10 nights

    Property should be taken off your site. Shameful!!!!

    Nothing!!!!

    Stayed in January 2017

  • Reviewed: 15 January 2017

    6.7
    Decent value for money
    • Leisure trip
    • Solo traveller
    • Studio (4 People)
    • Stayed 7 nights
    • Submitted via mobile

    The facilities (room and building) are a bit dated and could use a refurbishment.

    Great location in the centre of the resort. Decent value for money.

    Stayed in January 2017

  • Reviewed: 12 January 2017

    7.5
    stay in Alp d'huez
    • Leisure trip
    • Group
    • Studio (4 People)
    • Stayed 7 nights

    The noise from the local night club

    comfortable beds and a nice bath

    Stayed in December 2016

  • Reviewed: 28 December 2016

    7.5
    Thoroughly enjoyed this holiday. Stunning views from balcony.
    • Leisure trip
    • Family with young children
    • Two-Room Apartment (4-5 People)
    • Stayed 4 nights
    • Submitted via mobile

    Bit noisy at night with local revellers. Quite cramped for 3 people.

    Very central location. Apartment clean and had everything you need.

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 April 2016

    6.7
    Convenient position in the village
    • Leisure trip
    • Couple

    We asked for a double bed but our appartment had twin beds which were not able to be pushed together. Decor dated, it needed freshening up.

    Convenient position in the village

  • Reviewed: 3 April 2016

    6.3
    Centre of resort so good for apres ski facilities.
    • Leisure trip
    • Family with older children

    Tired room. Poor shower. Ski locker too small for family. Need to take a bus to get to the slopes or a 15 minute walk.

    Centre of resort so good for apres ski facilities. Friendly and efficient staff. Rooms well stocked with everything needed for self catering.

  • Reviewed: 3 April 2016

    5.8
    Staff helpful and very knowledgeable
    • Leisure trip
    • Family with older children

    Booming music from the bar under the apartment kept us awake all night. Was given another apartment and promised a refund which never came.

    Staff helpful and very knowledgeable

  • Reviewed: 13 March 2016

    6.3
    The bed sheets were crisp and clean, and the room location...
    • Leisure trip
    • Family with young children

    The furniture was tired and the beds uncomfortable, the pillows had seen better days, and the carpet was dirty.

    The bed sheets were crisp and clean, and the room location was great. The views from the balcony were fantastic.

  • Reviewed: 6 March 2016

    8.3
    Good location.
    • Leisure trip
    • Group

    Not enough room for 5 unless you want to share beds. Good for 4 people if you get the 3 beds in the bedroom and sofa bed in living room.

    Good location. And views

  • Reviewed: 28 February 2016

    6.7
    Pierre & Vacances staff were very helpful, polite and...
    • Leisure trip
    • Family with older children

    The apartment we had (545) was directly above a very noisy late night music bar, with no obvious sound attenuation, so that members of our party could not sleep until very late at night (after 2.00 a.m.) On complaining, the staff (who clearly knew about the problem) were extremely polite but could do anything or move us to another apartment. This is not consistent with the premium price charged. The noise issue should be disclosed and an option given to avoid noise-affected parts of the buildng - some may not care but early start skiers do!

    Pierre & Vacances staff were very helpful, polite and spoke excellent English. The apartment was basic but adequate, as expected. The location is convenient for shops and supermarkets, 10 minutes walk (in ski boots) from from a lift.

  • Reviewed: 21 February 2016

    5.8
    Helpful and pleasant staff.
    • Leisure trip
    • Family with older children

    Ski room facilities poor - insufficient spaces to take off boots at peak. Location not close to slopes and free bus too crowded

    Helpful and pleasant staff. Good heating and hot water.

  • Reviewed: 17 January 2016

    7.9
    The reception staff were excellent and very helpful , the...
    • Leisure trip
    • Family with older children

    Some of the rooms are a bit tired and need updating ,(carpets worn and stained , paint work needing redone )we refused 2 rooms before we got one that was liveable!

    The reception staff were excellent and very helpful , the free bus to the slopes stops just outside if you don't feel up to a short walk.

  • Reviewed: 3 January 2016

    6.7
    the staff
    • Leisure trip
    • Family with older children

    The apartments need renovation urgently!!! They look old and neglected. It's our third time and we are considering find another place. We were giving, at first, a unit that was in terrible shape on the 5th floor by the "poubelle". The lady at the reception was kind enough to change unit for us and coincidently we got the same apartment we stayed 7 years ago.

    the staff

  • Reviewed: 5 September 2015

    7.1
    Location.
    • Leisure trip
    • Family with young children

    The noise from the other guests and the pubs close by was horrendous. Lasted until 0600-0800. I eventually checked out early lost the money all for a good night's sleep.

    Location. Simple but nice accommodation

  • Reviewed: 9 August 2015

    4.2
    Poo in the lift, was left in there for over 12 hours,...
    • Leisure trip
    • Group

    Poo in the lift, was left in there for over 12 hours, meaning lift stank for the rest of the week Contacted the hotel numerous times about getting rooms on the same floor (were booked at the same time) - at least 8 requests and NO response Staff were rude and unhelpfull Rooms we were given were NOT representative of the photos on the webiste

  • Reviewed: 6 August 2015

    7.5
    I found the location of the hotel its best attribute, other...
    • Solo traveller

    The first response I got upon my arrival, it could have been much more cooperative.

    I found the location of the hotel its best attribute, other than that it is a normal hotel.

  • Reviewed: 3 August 2015

    3.8
    The apartment was dirty with a sticky kitchen floor.
    • Leisure trip
    • Family with young children

    The apartment was dirty with a sticky kitchen floor. My wife found a medecine syringe for children underneath the bed. Paint was flaking off the walls which themselves had chunks out of them to the plasterboard throughout the flat. The sheets provided had a series of holes in them and in one a clothes moth had been pressed along with the sheet itself. I have a series of insect bites from the bed which themselves, once you lie in them, smell of other people's sweat. the rest of the building was also similarly broken down, damaged and dirty. It was the single worst and most insulting customer experience I've ever had. Very Very poor value for money and unsanitary.

  • Reviewed: 30 July 2015

    7.5
    Location brilliant .
    • Leisure trip
    • Family with older children

    Only two rings worked on the hob , limited what I could cook. Room also needs a toaster (I missed having toast in the mornings ! Having to make our beds on arrival . Rooms in need of renovation .

    Location brilliant . Staff friendly and helpful . Free use of pool and ice rink .

  • Reviewed: 19 July 2015

    6.3
    The view out over the mountains.
    • Leisure trip
    • Couple

    Our booking was for a "2 bedroom unit" but in actual fact we only got a small 1 bedroom unit so the third person had to sleep in the lounge. Also from our booking we understood that there was a swimming pool but it was actually a public pool down the road. On our arrival there when we drove down to the carpark we were not able to go through the barrier arms so one of us had to stay in the car (impossible to reverse there) and catch a lift up to reception to book in before being able to use to the parking building. Would be better to have some sort of intercom there or a sign on the road saying people must check in before driving to the carpark.

    The view out over the mountains.

  • Reviewed: 13 April 2015

    10
    having a bath in the apartment with lots and lots of hot...
    • Leisure trip
    • Family with young children

    Occasionally the party goers outside the hotel make noise on their way home at 2am which can be annoying - but I am a light sleeper. This is nobody's fault though.

    having a bath in the apartment with lots and lots of hot water whenever we wanted. The beds are also very comfortable.

  • Reviewed: 9 March 2015

    5.4
    great view from the balcony and ski bus stops outside
    • Leisure trip
    • Solo traveller

    Kitchen facility very basic electric hob and microwave no oven. Bathroom in room 305 needs refurbishing, Arrived to find the coffee table in several bits just left in the room. Have to make up your own beds, can understand the bed-settee but expect other beds to be made.

    great view from the balcony and ski bus stops outside

  • Reviewed: 8 March 2015

    5.8
    Bus stop outside, kitchen Ok with dish washer and microwave...
    • Leisure trip
    • Group

    Very small room with double bed in it was gif 5 people but 3 had to sleep on sofa with one pull out bed

    Bus stop outside, kitchen Ok with dish washer and microwave and good hob

  • Reviewed: 23 February 2015

    5.0
    Good location for the restaurants and facilities in town.
    • Leisure trip
    • Family with young children

    Cleanliness of the room on arrival was disappointing. There is a lack of living space when having to use the double sofa bed in the living room. Would recommend getting a large enough apartment where you don't need to use the sofa bed for sleeping.

    Good location for the restaurants and facilities in town. Excellent wifi, at a price.

  • Reviewed: 22 February 2015

    3.3
    location and view from balcony was the only redeeming feature
    • Leisure trip
    • Family with young children

    place was filthy on arrival. Radiator hanging off the wall then the dishwasher leaked all over the floor. Staff didn't want to know. It was eventually sorted but the staff were very rude and disinterested. Supposed to be three bedrooms but had 2 bedrooms and one pull out bed in the kitchen come lounge room come dining room. Very cramped conditions. Bathroom smelled of wee. Strange looking stains all over the place. Had to eat out all the time which was hugely expensive because the conditions were not suitable for self catering. All in all a horrible experience that we wouldn't repeat.

    location and view from balcony was the only redeeming feature

  • Reviewed: 22 February 2015

    4.6
    Staff were helpful
    • Leisure trip
    • Family with older children

    No extractor fan with a sensitive smoke detector means no real cooking can be undertaken - so if you're happy heating things from jars ok, if small. But if you intend to cook food forget it! Too far from pistes / awkward to get to them too.

    Staff were helpful

  • Reviewed: 6 January 2015

    5.4
    Good central location
    • Leisure trip
    • Family with older children

    The hotel and all its best viewed rooms are on top of a disco which plays thumping music from 10 - 2 am. You will not sleep in Room 545 or any ones similarly positioned. Don't stay below floor 8! General Manager Mr Zaccarini is poor and disappeared when he promised to stay and see us in 30 minutes. Car park too small and entrance / exit restrictive for family cars. Ski locker has no heating. General meet and registration is poor. Information provided on locality is poor, we missed town fireworks display and similar as there was no notice, etc.

    Good central location Ski bus collection directly outdoors

  • Reviewed: 3 April 2016

    5.8
    Size of the room
    • Leisure trip
    • Family with older children

    Noise level and the smell from the restaurant below

    Size of the room

  • Reviewed: 3 April 2016

    7.5
    Basic room for a cheap ski hol
    • Leisure trip
    • Family with young children

    Basic wifi was intermittent Our room was quite noisy

    Basic room for a cheap ski hol Paid a lot more for not much better elsewhere

  • Reviewed: 19 March 2016

    2.5
    Cleanliness, size, decor, staff
    • Leisure trip
    • Family with young children

    Cleanliness, size, decor, staff

  • Reviewed: 14 March 2016

    4.2
    Not a bad price.
    • Leisure trip
    • Group

    No service. Very small. Bus ride to ski slopes

    Not a bad price. But very small living space with zero service

  • Reviewed: 21 February 2016

    6.3
    Great views
    • Leisure trip
    • Family with young children

    Apartment was tired and could do with some upgrades

    Great views

  • Reviewed: 21 February 2016

    10
    Location, cleanliness, staff friendly, mostly everything
    • Leisure trip
    • Family with young children

    It snowed too much ..... hee hee

    Location, cleanliness, staff friendly, mostly everything

  • Reviewed: 15 February 2016

    7.5
    Location in resort, friendly welcome
    • Leisure trip
    • Family with young children

    Stayed on level above reception 5 , which is also above local bar/club , very loud until gone 2am

    Location in resort, friendly welcome

  • Reviewed: 3 January 2016

    6.7
    Central location, balcony, lovely views.
    • Leisure trip
    • Group

    Apartment could have been cleaner.

    Central location, balcony, lovely views.

  • Reviewed: 25 December 2015

    8.3
    Nice apartment with kitchen
    • Leisure trip
    • Group

    The pillow and quilt are not comfortable.

    Nice apartment with kitchen

  • Reviewed: 3 August 2015

    7.9
    Good location.
    • Leisure trip
    • Group

    No washing machine.

    Good location. Helpful staff.

There are also 24 reviews without text. These impact the overall review score.

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