Reviews of Best Western Hotel du Pont Wilson
6, rue Mazenod, 3rd arr., 69003 Lyon, France
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Reviewed: September 13, 2025 · Stayed in September 2025
Verified reviewBrighter lighting in the room would be better.
Reviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 10, 2025 · Stayed in September 2025
Verified reviewLocation was amazing, staff super for edit, parking is private at hotel and rooms were very comfortable and updated.
I have no negative comments
Dear Brigitte, Thank you so much for your wonderful review and perfect score of 10/10! We’re delighted to hear that you enjoyed our location, appreciated the comfort and modernity of our rooms, and found our staff helpful. It’s also great to know the private parking added convenience to your stay. Your kind words mean a lot to us, and we truly hope to have the pleasure of welcoming you again soon at the Best Western du Pont Wilson. Warm regards, The Reception Best Western du Pont Wilson
Dear Brigitte, Thank you so much for your wonderful review and perfect score of 10/10! We’re delighted to hear that you enjoyed our location, appreciated the comfort and modernity of our rooms, and found our staff helpful. It’s also g… Show more
Reviewed: September 10, 2025 · Stayed in September 2025
Verified reviewReviewed: September 9, 2025 · Stayed in September 2025
Verified reviewReviewed: September 8, 2025 · Stayed in September 2025
Verified reviewThe hotel is clean and comfortable with very kind and helpful staff
Everything is nice
Dear Guest, Thank you so much for your wonderful review and the perfect score. We are delighted that you appreciated the cleanliness, comfort, and especially the kindness and helpfulness of our staff. Feedback like yours motivates our team to keep giving their best every day. We truly look forward to welcoming you again soon.
Dear Guest, Thank you so much for your wonderful review and the perfect score. We are delighted that you appreciated the cleanliness, comfort, and especially the kindness and helpfulness of our staff. Feedback like yours motivates our team … Show more
Reviewed: September 7, 2025 · Stayed in September 2025
Verified reviewThis is a wonderful location for families. The rooms are larger than standard. The location was also excellent, especially ideal for exploring the city on foot with children
If your morning coffee is important to you, don’t keep your expectations too high. The coffee is below average. Also, the breakfast is clean and nice, but there’s very little variety. The seating area is really cramped and small. However, the lady organizing the breakfast room was doing her job extremely well and kept everything clean. She was promptly replenishing anything that ran out
Dear Ipek, Thank you very much for taking the time to share your detailed feedback. We are delighted to know that you and your family enjoyed our spacious rooms and central location, which made exploring the city easier. We appreciate your kind words about the cleanliness of the breakfast area and the dedication of our colleague who ensured everything was well maintained and promptly replenished — we will be sure to share your compliments with her. At the same time, we take note of your comments regarding the coffee, variety of breakfast, and seating arrangements. Your observations are valuable to us, and we will use them to improve our services further. We truly hope to have the pleasure of welcoming you and your family again in the future.
Dear Ipek, Thank you very much for taking the time to share your detailed feedback. We are delighted to know that you and your family enjoyed our spacious rooms and central location, which made exploring the city easier. We appreciate your… Show more
Reviewed: September 6, 2025 · Stayed in August 2025
Verified reviewReviewed: September 2, 2025 · Stayed in September 2025
Verified reviewlocation
n/a
Dear Madam, Dear Sir, Thank you very much for your kind rating and for mentioning our convenient location close to the center of Lyon. We hope to welcome you again soon for another enjoyable stay. Kind regards, Hôtel Best Western du Pont Wilson ****
Dear Madam, Dear Sir, Thank you very much for your kind rating and for mentioning our convenient location close to the center of Lyon. We hope to welcome you again soon for another enjoyable stay. Kind regards, Hôtel Best Western du Pon… Show more
Reviewed: September 2, 2025 · Stayed in September 2025
Verified reviewReviewed: August 28, 2025 · Stayed in August 2025
Verified reviewThe room was big enough for my family, clean and comfortable. The breakfast was quite good, but the same menu for a 5-day stay. The staff was kind and helpful. The view from the balcony was beautiful, both during the day and at night.
Dear Sir, Dear Madam, Thank you very much for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you and your family enjoyed the comfort and cleanliness of your room, as well as the beautiful view from the balcony. It's also a pleasure to know that our team made a positive impression — your kind words mean a lot to us. Regarding breakfast, we appreciate your comment and take note of your suggestion about variety. We're always working to improve our services and will certainly consider ways to diversify our buffet for guests staying several days. We hope to have the pleasure of welcoming you back on your next visit to Lyon! Kind regards, Hôtel Best Western du Pont Wilson
Dear Sir, Dear Madam, Thank you very much for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you and your family enjoyed the comfort and cleanliness of your room, as well as the be… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewthe location is great, exactly near the river and walking distance to the old city
The location, the kindness of the staff
Dear Madam, Dear Sir, We truly appreciate your positive feedback. It is wonderful to hear that you enjoyed our central location by the river and within walking distance to the old town, as well as the attentive service of our team. Your satisfaction is our greatest reward, and we look forward to welcoming you back on your next visit to Lyon. Kind regards, Hôtel Best Western du Pont Wilson ****
Dear Madam, Dear Sir, We truly appreciate your positive feedback. It is wonderful to hear that you enjoyed our central location by the river and within walking distance to the old town, as well as the attentive service of our team. Your … Show more
Reviewed: August 22, 2025 · Stayed in August 2025
Verified reviewIt’s my second time in Lyon ,and I’m so happy I chose this hotel this time,I’ll be coming back again next year ,for sure. Perfect spot,everything is close by. It’s clean,absolutely lovely stuff,and gorgeous rooms . Enjoyed my stay a lot
Dear Guest, Thank you so much for your kind words and for choosing our hotel during your second visit to Lyon! We’re absolutely delighted to hear that you enjoyed your stay and felt at home with us. It means a lot to know that you appreciated our location, the cleanliness, the room design, and especially our team, we’ll be sure to share your lovely feedback with them. We are looking forward to welcoming you back next year! Best regards, The BW Pont Wilson Team
Dear Guest, Thank you so much for your kind words and for choosing our hotel during your second visit to Lyon! We’re absolutely delighted to hear that you enjoyed your stay and felt at home with us. It means a lot to know that you apprecia… Show more
Reviewed: August 22, 2025 · Stayed in August 2025
Verified reviewThe location and the room size.
The breakfast was very over priced for the small amount of choice.
Dear David, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed our location and the size of your room. We’re sorry to learn that the breakfast did not meet your expectations, particularly in terms of value for money. We hope to have the opportunity to welcome you again for an even more pleasant stay. Best Western Pont Wilson Team****
Dear David, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed our location and the size of your room. We’re sorry to learn that the breakfast did not meet your expectations, particularly in terms of value fo… Show more
Reviewed: August 19, 2025 · Stayed in July 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewReviewed: August 18, 2025 · Stayed in July 2025
Verified reviewThe location is very good. The room was average. There was nothing particular about the decoration. The bed was comfortable.
On the weekend, the noise outside of the hotel was absolutely horrible. People screaming, and laughing and drinking. As good and comfortable as the beds were, the pillows were thin and hard as a rock. There was only one type of pillow and the hotel could not offer us something different.
Dear Madam, Dear Sir, Thank you for sharing your feedback following your recent stay with us. We're glad to hear that you enjoyed our central location and found the bed comfortable. However, we’re sorry to learn that certain aspects did not fully meet your expectations. Being located near the Rhône riverbanks — a very lively area, especially during summer weekends — can sometimes result in higher noise levels, depending on the room orientation and time of stay. We understand this can affect comfort for some guests, and we truly regret any inconvenience caused. As for the pillows, we understand that preferences can vary widely. At this time, we do not offer alternative pillow types, but we genuinely appreciate your input and will share it with the management for future consideration. Your comments help us improve, and we hope to have the opportunity to welcome you again in the future under more favorable conditions. Kind regards, Hôtel Best Western du Pont Wilson ****
Dear Madam, Dear Sir, Thank you for sharing your feedback following your recent stay with us. We're glad to hear that you enjoyed our central location and found the bed comfortable. However, we’re sorry to learn that certain aspects … Show more
Reviewed: August 14, 2025 · Stayed in June 2025
Verified reviewReviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: August 10, 2025 · Stayed in August 2025
Verified reviewReviewed: August 8, 2025 · Stayed in August 2025
Verified reviewThe staff were very friendly and helpful. We were able to check in early, and when after checking out we forgot an item at the hotel, the hotel administrators helped us to ship it back to our home. Very grateful for their help! Also, the view from the room was amazing!
Unfortunately, bathroom facilities were visibly dirty on our arrival and I had to clean the toilet before using it. Generally the bathroom was in poor condition, uncomfortable and not very clean. Balcony floor was dirty as well. The breakfast was very poor for a 4 star hotel.
Thank you so much for taking the time to share your experience with us. We are truly happy to hear that you appreciated the friendliness and helpfulness of our staff, and that we could assist with the return of your forgotten item. It’s also wonderful to know that you enjoyed the view from your room — we agree, it’s one of the highlights of staying with us! That said, we are sincerely sorry to hear about the cleanliness issues you encountered in the bathroom and on the balcony, as well as your disappointment with the breakfast. Please accept our apologies for these shortcomings. What you described is certainly not reflective of our usual standards, and your comments have been shared with our housekeeping team. We genuinely value your feedback, as it helps us grow and deliver a better experience to all our guests. We hope to have the opportunity to welcome you back Have a nice summer Best Western Pont Wilson Team
Thank you so much for taking the time to share your experience with us. We are truly happy to hear that you appreciated the friendliness and helpfulness of our staff, and that we could assist with the return of your forgotten item. It’s als… Show more
Reviewed: August 4, 2025 · Stayed in August 2025
Verified reviewGreat location. 24 hour reception - our flight arrived at 1am. Friendly staff
Thank you for your kind comment regarding your recent stay at our property. We hope you will come back and see us again soon. Have a nice summer Best Western Pont Wilson Team
Reviewed: August 4, 2025 · Stayed in July 2025
Verified reviewThe room was fantastic and big. The view was amazing. Location was great as it was possible to access different parts of the city easily. I definitely recommend the hotel.
The breakfast is simple and there aren't a lot of tables available. We decided to take it elsewhere.
Dear Guest, Thank you very much for your enthusiastic review and for this excellent rating. We are delighted that you enjoyed your spacious room, the view, and our central location, which makes it easy to explore the city. We also take note of your comments regarding breakfast. Your feedback helps us identify areas for improvement, particularly regarding the space and comfort of the breakfast room. Please know that we are continually exploring solutions to better meet our guests' expectations. To enjoy more peace and quiet at breakfast on weekends, we recommend coming downstairs before 9:30 a.m. Thank you again for your recommendation, and we look forward to welcoming you back during your next stay! Sincerely, The BW Pont Wilson Team
Dear Guest, Thank you very much for your enthusiastic review and for this excellent rating. We are delighted that you enjoyed your spacious room, the view, and our central location, which makes it easy to explore the city. We also take no… Show more
Reviewed: August 3, 2025 · Stayed in July 2025
Verified review