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Reviews of Hotel du Pharo 2 stars

5 Place Du 4 Septembre, La Corniche, 13007 Marseille, France

#86 of 104 hotels in Marseille

Guests' Choice

Review score

Based on 349 hotel reviews

6.7

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    5.9

  • Location

    7.8

  • Facilities

    5.5

  • Staff

    7.8

  • Value for money

    6.4

  • Free WiFi

    6.8

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Showing 1 - 37

  • Reviewed: 24 June 2018

    5.8
    Disappointed
    • Business trip
    • Group
    • Comfort Double Room - 1 or 2 People
    • Stayed 5 nights

    I was travelling with other five colleagues for a conference at Palais du Pharo (very close by feet to the hotel). For our group the problems started on the day of arrival : reservations for three colleagues were.. lost! although confirmed by Booking. It turned out that the hotel "overlooked" the notifications from Booking. I was lucky (so to say) to have my reservation confirmed. Well, I know the hotel has only two stars and is (relatively) cheap, I did not expect a paradise, but it turned out that the price for value is really high and my experience rather disappointing : apparently no maintenance is done in this hotel. What breaks down is simply removed. Example in my room: curtains(removed), door of the shower (removed, I was making a lake in the toilet for every shower I took). The A/C control box is falling apart (wires coming out) and I imagine it will be simply taken off the wall at some point, rather than being fixed. Furthermore: in 5 days nobody has ever vacuumed the room (the bathroom has been cleaned though). Personnel is kind, especially one man who can speak some english (the only one), but cannot do much to make up for bad management choices.

    position close to harbour and Palais du Pharo

    Stayed in June 2018

  • Reviewed: 12 June 2018

    9.2
    Very good value, no real complaints, friendly staff. Would stay again.
    • Leisure trip
    • Group
    • Classic Single Room
    • Stayed 3 nights

    The decor was aging, and there was no desk in the room. Breakfast (optional) was simple - supermarket croissant, baguette, butter, jam, coffee.

    The staff were very friendly and helpful, and always available. The shower was good, everything worked well, and the room was clean and a good size. The rooms were in need of some redecoration - but no complaints, as the price was very good. And the location was very good - near a bus stop and a supermarket, and within easy walking distance of the Vieux Port, the Vallon des Auffes and the beach at Les Catalans.

    Stayed in June 2018

  • Reviewed: 9 October 2017

    2.5
    Worse experience in my life
    • Leisure trip
    • Couple
    • Comfort Double Room - 1 or 2 People
    • Stayed 1 night
    • Submitted via mobile

    Just totaly different room than all images in the booking.com Very small, dirty very bad smell in the room, no lift for 5 floor building Very very small room, I have paid via booking.com still they were keep asking me to pay in cash and I have paid them by cash and I did have just 10 Euro in my hand for 1 day. And very cold room , heter is notcworking properly. I will contact booking.com to remove this hotel from the list. If I wish then can give them nagative ratings

    Stayed in October 2017

  • Reviewed: 5 October 2017

    7.5
    Clean and good value if you're fit enough for the stairs.
    • Leisure trip
    • Couple
    • Comfort Double Room - 1 or 2 People
    • Stayed 1 night

    Common areas (hallways etc) old and in need of renovation. No lift and lots of stairs.

    Clean and recently renovated room. Excellent French breakfast (best coffee of the trip so far). Friendly staff.

    Stayed in October 2017

  • Reviewed: 28 August 2017

    5.8
    Ok for the price, but probably would not stay there again.
    • Business trip
    • Solo traveller
    • Comfort Double Room - 1 or 2 People
    • Stayed 3 nights

    Wifi almost never worked - when it did, it was very slow. Bathroom appearance needed maintenance and the carpeting looked as though it had never been vacuumed.

    Reception was very nice. Always had fresh towels.

    Stayed in August 2017

  • Reviewed: 19 June 2017

    3.3
    Awful experience!
    • Leisure trip
    • Couple
    • Comfort Double Room - 1 or 2 People
    • Stayed 2 nights

    Awful experience! We booked a double room and got a single room with a single set of towels. In our second night, after we complained that will report this on booking, we have been offered the possibility to exchange the room for what we've paid for , but it was very late and we had to wake up in the morning...so we passed on this "opportunity". Not a moment did they think that they should at least refund the tariff difference. The bathroom was extremely small and the same applied to the room. The stuff was friendly, but couldn't help as the hotel was fully booked...

    The location is central, near the port.

    Stayed in June 2017

  • Reviewed: 24 April 2017

    3.8
    Stay away from this hotel!
    • Business trip
    • Solo traveller
    • Comfort Double Room - 1 or 2 People
    • Stayed 3 nights

    Everything else!!! 1. They charged me twice for the breakfast, but they promised that the NEXT day they will pay me back the money - one month later I still didn't receive my money back. I have contacted Booking.com regarding this overcharge but I'm still waiting... 2. I paid for a "comfortable double room" with OWN toilet, minibar and etc. Instead of that, I was accommodated in a tiny room with a shower cabin next to the bed and NO TOILET! The toilet was outside the room and was shared with the other rooms from that floor!!! I did not accept the room so they accommodated me in another tiny room, but at least I had my own toilet. Overall, the stuff is hospital and friendly, but the management of the hotel is terrible. I don't think that it deserve even 1 star. It is extremely expensive for the accommodation that it offers. For this money you can find far more better hotel, than this one. The reality is far away from the pictures that you see on this website.

    The receptionists are very friendly, but they barely speak English which hinders the communication.

    Stayed in March 2017

  • Reviewed: 29 September 2016

    6.3
    Old
    • Leisure trip
    • Solo traveller
    • Comfort Double Room - 1 or 2 People
    • Stayed 2 nights

    The hotel is very old and old-fashioned, carpet looks like it's 40 years old. There are hotels like this in Vieux-Port, the same price, but I chose this one as I hoped it's silent at night. No, it wasn't.

    They cleaned the room everyday, toilet clean enough, hot water was really hot (not warm like in many other places).

    Stayed in September 2016

  • Reviewed: 13 August 2016

    9.6
    A lovely little place!
    • Leisure trip
    • Couple
    • Comfort Double Room - 1 or 2 People
    • Stayed 2 nights
    • Submitted via mobile

    For us it was perfect but it would not be suitable for people who are less mobile as there were many stairs to climb and it was a reasonable walk to the old port. Also it was hard to find as the name is incorrect on the sign outside of the hotel.

    Beautifully decorated room with excellent facilities. Mini- balcony with interesting views across the street. Staff were exceptionally helpful. A great cafe/restaurant downstairs (serving fabulous steak tartare)! Useful location for us as we were walking a lot.

    Stayed in August 2016

  • Reviewed: 10 June 2018

    4.6
    Location
    • Leisure trip
    • Couple
    • Comfort Double Room - 1 or 2 People
    • Stayed 1 night
    • Submitted via mobile

    Room was dark and dingy. Air con didn’t work and staff not interested in helping

    Location

    Stayed in June 2018

  • Reviewed: 1 June 2018

    4.2
    Badly needs re-decirating - stale smell pervades the hotel
    • Business trip
    • Group
    • Comfort Twin Room
    • Stayed 4 nights

    Badly needs re-decirating - stale smell pervades the hotel

    Stayed in May 2018

  • Reviewed: 7 September 2017

    9.2
    The staff is very helpful and pleasant, bed very comfy and...
    • Leisure trip
    • Solo traveller
    • Comfort Double Room - 1 or 2 People
    • Stayed 3 nights

    The staff is very helpful and pleasant, bed very comfy and good location

    Stayed in September 2017

  • Reviewed: 6 September 2017

    4.6
    Breakfast was good
    • Leisure trip
    • Group
    • Comfort Double Room - 1 or 2 People
    • Stayed 2 nights
    • Submitted via mobile

    No lift and lots of stairs

    Breakfast was good

    Stayed in August 2017

  • Reviewed: 22 June 2017

    7.9
    Stay close to the Pharo
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    Water pipes were very noisy all night.

    Very close to the Pharo

    Stayed in June 2017

  • Reviewed: 26 April 2017

    9.6
    Very good location, clean hotel, friendly and helpfull staff...
    • Leisure trip
    • Couple
    • Comfort Double Room - 1 or 2 People
    • Stayed 4 nights

    Very good location, clean hotel, friendly and helpfull staff in a great city!

    Stayed in April 2017

  • Reviewed: 20 September 2016

    9.6
    Staff was friendly, the room was clean and nice
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    Staff was friendly, the room was clean and nice

    Stayed in September 2016

  • Reviewed: 20 September 2016

    5.0
    good based in price vs quality.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    please change curtains, fix TV cable and best functionally in AC.

    good based in price vs quality. good for short time with family,

    Stayed in August 2016

  • Reviewed: 27 August 2016

    8.8
    Great staff
    • Leisure trip
    • Couple
    • Comfort Double Room - 1 or 2 People
    • Stayed 6 nights

    Very helpful staff who helped make our stay enjoyable. The hotel was centrally located and met our expectations.

    Stayed in August 2016

  • Reviewed: 2 August 2016

    4.6
    The receptionist doesn't understand or speak english -...
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    The receptionist doesn't understand or speak english - very unpleasant.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 April 2016

    8.8
    Yes to both.
    • Leisure trip
    • Solo traveller

    dead light bulb at the sink - fine to clean my teeth but difficult to do my make-up and arrange my hair without proper light. Outer door to staircase should be hung on the other side to avoid accidentally falling downstairs on leaving the room!

    Yes to both. Grateful thanks to young man at the desk on Friday 15 April. He searched for and found the Musee d'Archaologie which was not on any official map or guidebook. As it was one important reason for my visit - 2 stars - I very much appreciated the trouble he took. An exceptional employee!

  • Reviewed: 29 March 2016

    9.6
    location, very clean room, very friendly guys in reception,...
    • Leisure trip
    • Solo traveller

    location, very clean room, very friendly guys in reception, comfortable bed, everything is new and clean, although the hotel is in a main road the room is quite calm

  • Reviewed: 5 November 2015

    8.3
    Staff were friendly and helpful, hotel was pleasant and had...
    • Leisure trip
    • Couple

    Staff were friendly and helpful, hotel was pleasant and had easy access to shops with a café right next door. Beech was a 5 minute walk and a 15-20 minute stroll into town, or bus stop out side with regular buses into town. We stayed for a short break and would definitely recommend and stay there again.

  • Reviewed: 24 October 2015

    6.7
    Carrefour across the street, close to beach and old port.
    • Leisure trip
    • Solo traveller

    Public areas bit run down and initial impression upon arrival was not welcoming

    Carrefour across the street, close to beach and old port. Clean room and bathroom

  • Reviewed: 19 October 2015

    3.3
    The Location is very good.
    • Leisure trip
    • Couple

    The worst thing , that the options & the prices indicated in the site had been modified in the hotel due to the staff nontransparent attitude. Even when I asked for invoice, they took my e-mail & didn't send the invoice at all.

    The Location is very good.

  • Reviewed: 13 October 2015

    2.5
    I booked on booking.
    • Leisure trip
    • Solo traveller

    I booked on booking.com. When i arrived, they told me that you should pay 10 € more because there is no room anymore. I said that no, i won't give more money and otel was complety empty. They gave me another room. It was top of the hotel. There is no elevator. On booking.com writes there is free wifi but in my my room i couldn't get wifi signal. Location is not good aswell.

  • Reviewed: 3 September 2015

    10
    The staff were super friendly and kind, especially one guy...
    • Leisure trip
    • Group

    We loved everything, nothing was bad! :)

    The staff were super friendly and kind, especially one guy who helped us a lot, but all of them were really nice. The room was very clean and nice, the location was great - close to the sea and the beach Catalans and also pretty close to the vieux port. It was very convenient to have a supermarket and a bus stop just on the other side of the square. We highly recommend this hotel, very price-worthy!

  • Reviewed: 18 August 2015

    7.5
    Great location.
    • Leisure trip
    • Couple

    Our bed wasn't properly made and the mattress sheet did´t even cover the whole mattress. We had to ask for a duvet cover. The shower was cold in the morning. Not as comfortable as I had hoped.

    Great location. Near a beach. Lovely sound proof windows to the main street outside. Very friendly receptionist. Great to have 24 hour reception too. You can walk to the harbour in about 15 minutes or easily take a bus.

  • Reviewed: 15 August 2015

    7.1
    Inexpensive, across the street from a grocery, close to the...
    • Leisure trip
    • Couple

    Lots of stairs, shower did not drain so had to wash for 30 seconds then turn off water and wait for it to drain and then wash again, they do not give you 2 pillows, wifi was not available

    Inexpensive, across the street from a grocery, close to the beach

  • Reviewed: 11 August 2015

    9.6
    Very good location, it's kind at a public transportation...
    • Leisure trip
    • Couple

    Walls are a bit thin, so you hear a lot from other guests private lives.. :) Some acoustic insulation could improve a lot.

    Very good location, it's kind at a public transportation centrum of the city. The crew is very eager to help. Our room had decent air conditioning, which worth a lot douring hot summer days.

  • Reviewed: 26 March 2016

    8.8
    Helpful Personnel and Clean Place
    • Leisure trip
    • Solo traveller

    Breakfast was not satisfactory

    Helpful Personnel and Clean Place

  • Reviewed: 20 March 2016

    6.3
    Problems with internet;
    • Leisure trip
    • Solo traveller

    Problems with internet; room without curtains at arrival but switched rooms

  • Reviewed: 13 March 2016

    7.5
    Small but clean rooms.
    • Business trip
    • Solo traveller

    Noisy room.

    Small but clean rooms. Friendly personel.

  • Reviewed: 2 February 2016

    8.8
    wifi not good
    • Leisure trip
    • Solo traveller

    wifi not good

  • Reviewed: 13 October 2015

    9.2
    The central location and good facilities
    • Leisure trip
    • Solo traveller

    No problem

    The central location and good facilities

  • Reviewed: 7 October 2015

    9.6
    The hotel is very cozy for the price range.
    • Business trip
    • Solo traveller

    no, all fine.

    The hotel is very cozy for the price range. I rebooked already!

  • Reviewed: 7 October 2015

    6.7
    The location and the staff were great.
    • Leisure trip
    • Couple

    The bedshits and the blanket were dirty, the shower cabin very small and broken.

    The location and the staff were great.

  • Reviewed: 22 September 2015

    7.9
    Great location, close to the beach, harbor and Notre Dame de...
    • Leisure trip
    • Couple

    noise from street

    Great location, close to the beach, harbor and Notre Dame de la Garde

There are also 14 reviews without text. These impact the overall review score.

Showing 1 - 37

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