Breakfast could be better and a few levels below the standard in Intercontinental hotels

The hotel is very impressive, with amazing staff and very confortable rooms, location is very convenient

Stayed in March 2024

Very pleasant amenities throughout. Staff extremely helpful

Stayed in March 2024

Global Service was just ok Spa a bit limited

The view! The conciergerie and the help that they provide us with

Stayed in March 2024

Room too hot.

Location and staff.

Stayed in February 2024

The bar closing at 12 midnight on a rugby weekend

Location and atmosphere

Stayed in February 2024

Reception was great and concierge desk was outstanding

Stayed in January 2024

Breakfast buffet area cramped and chaotic, often no crockery available. Service in the restaurant was often slow, difficult to find a serveur . Our room was very dark and in need of decoration. Very shabby bathroom , all showing signs of wear and tear!

Excellent Location, public spaces , .

Stayed in January 2024

Restaurant was nice but actually preferred some of the small town restaurants and local cuisine.

Fantastic facilities. Staff extremely helpful. Given great restaurant advice for town. Incredible building and location.

Stayed in December 2023

The scrambled egg was only OK and the fruit did not taste fresh at breakfast.

Overall a v comfortable stay. Friendly staff, good atmosphere, superbe views.

Stayed in December 2023

ıt was a superb stay, the staff was very good. Really enjoyed the stay

Stayed in October 2023

Nothing that’s worth talking about.

Located well, staff really good from the first moment you walk in. Concierge was a straight 10, desk staff also exemplary.

Stayed in December 2023

Average Pool, lack of body soap in the bathroom, of Kleenex … Very ordinary rooms and bathrooms - for a 5 star hotel. Just wasn’t up to the standard we expected (very expensive extra charge for our dog)

Exceptional Location Beautiful vibe when you get in

Stayed in November 2023

The slightly quirky placement of the main lift block relative to the floor plan meant that ot toom was a long distance from the lifts. We learned to rale the slightly out-of-the -way service lift instead.

We were given a free room upgrade for the second time we stayed here. The Hotel is very luxurious and well situated overlooking the Old Port of Marseilles. The breakfast room and choices were outstanding. The bar staff and service were excellent... the female mixologist and hostess, sorry I can't recall her name but it began with "L", was a real star.

Stayed in October 2023

the swimming pool - very small the decoration in the room - very functional, little charm

Location is great. Staff is very competent. They've allowed a late check out (2PM).

Stayed in October 2023

The service at the bar, especially by the Managers was terrible. The first morning breakfast was also a complete shambles which they apologised for. Not being able to have a drink in a 5* hotel bar, over a rugby weekend, seems very strange to me but the management not being able or simply not caring to accommodate us was bordering on insulting and it let the overall hotel down as it’s quite simply a spectacular venue. However, individual like Wissal, Samantha, Lucy, Ciara and Anastasia literally lead from the front. Making up for the woeful staff numbers and quite literally springing around to make their customers happy. They deserve a huge amount of credit and respect for quite literally saving their bosses blushes. Well done them and thank you for making a sometimes disappointing experience much better. The managers of the bar need a serious look at because they were nothing short of incompetent.

The property itself is stunning and in a perfect location with fantastic views. The facilities are perfect and the bar and restaurant excellent but they’re all let down by a distinct lack of attention to detail. When you pay over GBP1k per night for a a room you expect the best service and that was severely lacking in this hotel. The GM of F&B has especially completely fallen asleep at the wheel and the Hotel GM has also lost touch with what’s important in a 5* hotel.

Stayed in October 2023

Pool is quite small.Breakfast area is very compact and restrictive in space.

Excellent comfortable bedrooms and bed.Very good spa.

Stayed in October 2023

Great location just by the old port, beautiful setting, extremely comfortable bed and lovely welcoming staff

Stayed in October 2023

they sort of forgot me at dinner time, but did give me a discount to apoligise

it was very central and everything was very comfortable

Stayed in September 2023

Room checkin

Location was great.

Stayed in October 2023

For the price I think breakfast should have been included.

Great location. Very friendly staff.

Stayed in October 2023

Room wasn’t as clean as it could be. Dirty marks on the curtains particularly disappointing. Staff (except for concierge) were not helpful and seemed disinterested.

Great location. Beautiful building

Stayed in October 2023

Only one thing the Michelin restaurant was closed on Sunday and Monday so we can’t try it

Stayed in September 2023

Breakfast was worst ever experienced!

Room. Reception service. Very friendly.

Stayed in October 2023

The access to the city, the valet parking, the view from the terrace. The staff were very friendly and helpful. Good advice from the concierge regarding access to the Velodrome stadium and arranging a great taxi service to and from the stadium.

Stayed in October 2023