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Reviews of Mercure Paris Massy Gare TGV 4 stars

21, avenue Carnot, 91886 Massy, France

#6 of 9 hotels in Massy

Guests' Choice

Review score

Based on 191 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8

  • Location

    8.3

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    7.1

  • Free WiFi

    7.8

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Showing 1 - 24

  • Reviewed: 29 July 2018

    8.8
    The place is very close to the train station.
    • Business trip
    • Group
    • Classic Double Room
    • Stayed 2 nights

    There is no fitness centre in the hotel. It wold be better to have one.

    The place is very close to the train station. Breakfast was good and rooms are comfortable and clean.

    Stayed in July 2018

  • Reviewed: 29 April 2018

    6.7
    Pretty large nice room, I appreciated the presence of a...
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Rooms needs some maintenance and cleanness should be improved. Unfortunately in Massy there are not enough hotels, for this reason there is no competition and prices are pretty high, I hope new hotels will open pretty soon.

    Pretty large nice room, I appreciated the presence of a boiler and coffee tea bags. Good breakfast.

    Stayed in April 2018

  • Reviewed: 25 October 2017

    7.9
    Convenient location to Massy TGV
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    They charged the credit card in advance other than payment at the front desk. So not possible to replace with another credit card to avoid FX fee.

    Very convenient location to Massy TGV station and fair room size

    Stayed in October 2017

  • Reviewed: 23 March 2017

    6.3
    Good location Smokie rooms
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Smokie rooms. I have change rpoms twice but improvement. It seems that people smoke despite is forbidden.

    The location is great closed to train Station and also to Orly airport

    Stayed in March 2017

  • Reviewed: 24 January 2017

    8.3
    good for a night - well located and clean - welcome is perfect
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    breakfast was average for the price. Shower and bathroom size are really small for a 4 stars hotel. MorNothing but a bottle of watrer to drink in the minibar.

    refurbished and clean rooms welcome at arrival was really great water bottle in the minibar as a gift

    Stayed in January 2017

  • Reviewed: 7 January 2017

    7.5
    Excellent service of staff!
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room temperature at arrival was 25 degrees. Ridiculous, too hot! Luckily the window could be openend! The head of the shower is placed in the corner of the bath. So you can't shower in relax mode. I had too stand a bit backwards as well to stand below the head.

    Excellent service of staff! Rooms are nice and clean

    Stayed in January 2017

  • Reviewed: 17 September 2018

    6.3
    Very quite
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very far from Paris and no direct connection by metro

    Very quite

    Stayed in September 2018

  • Reviewed: 14 September 2018

    4.6
    Friendly staff
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Small room. Small toilet. Old rooms

    Friendly staff

    Stayed in September 2018

  • Reviewed: 5 September 2018

    6.7
    Environment
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Environment

    Stayed in September 2018

  • Reviewed: 23 August 2018

    9.2
    nice and friendly hotel
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    needed some small repair in shower

    nice and friendly hotel

    Stayed in August 2018

  • Reviewed: 18 December 2017

    7.1
    Reasonable.
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night

    Breakfast is very expensive.

    Just a short walk from the station. It's a business hotel as you would expect it.

    Stayed in November 2017

  • Reviewed: 29 August 2017

    7.5
    Ideal for staying with the kids for a weekend trip to Paris.
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not enough milk for drinks. Rome were dusty

    The staff were excellent

    Stayed in August 2017

  • Reviewed: 2 May 2017

    10
    very helpful staff
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    very helpful staff

    Stayed in May 2017

  • Reviewed: 23 April 2017

    3.8
    location is ok
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    bad service, no iron available for shirt

    location is ok

    Stayed in April 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 14 April 2016

    6.3
    When I arrived they did not have my reservation.
    • Business trip
    • Solo traveller

    When I arrived they did not have my reservation. Fortunately I had my email confirmation and there was a spare room. Despite me informing them twice that the TV in my room did not work they failed to repair it during my stay.

  • Reviewed: 10 December 2015

    5.8
    I didnt like the restaurant: I was in hurry, ordered a quick...
    • Business trip
    • Solo traveller

    I didnt like the restaurant: I was in hurry, ordered a quick salad. The waiter did not understand and brought sandwiches. I had no time to change. Price of the lunch was much higher than the quality.

  • Reviewed: 12 September 2015

    7.5
    The staff were engaging and v-helpful.
    • Business trip
    • Solo traveller

    The rooms badly need to be repainted and or renovated. However the room was clean.

    The staff were engaging and v-helpful. One of our party had his birthday on the evening we checked in and the hotel stood us a drink each to help celebrate. The wine selection is v-impressive.

  • Reviewed: 7 September 2015

    5.8
    The rooms are looking a bit tired now, toilet seat cracked,...
    • Business trip
    • Solo traveller

    The rooms are looking a bit tired now, toilet seat cracked, doors chipped and old shower units etc. I think Mercure needs to get some renovations going. The Massy area is growing and competition is opening up, so if they dont up their game, they will lose business

  • Reviewed: 15 January 2015

    7.1
    Good hotel close to the train station, and parking in the...
    • Business trip
    • Solo traveller

    Funny unpleasant smell, strong in the parking basement but also partially in the lobby area and even in the room on the 5th floor. Breakfast good but expensive.

    Good hotel close to the train station, and parking in the basement.

  • Reviewed: 10 March 2016

    5.8
    convenient location
    • Business trip
    • Solo traveller

    the room was small and not really functional

    convenient location

  • Reviewed: 25 July 2015

    9.2
    Staff were super friendly and really wanting to help make...
    • Business trip
    • Solo traveller

    Staff were super friendly and really wanting to help make sure everything was as you expected. Great job guys. Newly refurbished rooms are very nice

  • Reviewed: 15 June 2015

    9.2
    Welcoming, friendly and helpful reception staff.
    • Business trip
    • Solo traveller

    Welcoming, friendly and helpful reception staff.

  • Reviewed: 21 May 2015

    10
    Location excellent and delightful staff
    • Leisure trip
    • Couple

    Location excellent and delightful staff

  • Reviewed: 29 March 2015

    8.3
    Very close to train station.
    • Business trip
    • Solo traveller

    Nothing

    Very close to train station. Ideal if you are coming to Massy on business trip

There are also 16 reviews without text. These impact the overall review score.

Showing 1 - 24

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