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Reviews of Mercure Annecy Centre 4 stars

26 Rue Vaugelas, 74000 Annecy, France

#23 of 42 hotels in Annecy

Guests' Choice

Review score

Based on 491 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    7.6

  • Location

    9

  • Facilities

    7.4

  • Staff

    8.8

  • Value for money

    7

  • Free WiFi

    7.9

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Showing 1 - 74

  • Reviewed: 25 September 2018

    7.5
    Good location, very central and a very comfy hotel.
    • Leisure trip
    • Couple
    • Privilege Room with One Double Bed or Twin Beds
    • Stayed 3 nights

    Separate toilet in our room was far too small and very cramped.

    Very helpful pleasant staff who spoke good English. Excellent breakfast including bacon and egg.

    Stayed in September 2018

  • Reviewed: 24 September 2018

    8.3
    The staffs were really helpful, because we wanted to park...
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    The staffs were really helpful, because we wanted to park two cars there, they explained how to park the cars and they offered us two parking tickets for the night, which was really kind. The rooms were nice and the location is great!

    Stayed in September 2018

  • Reviewed: 27 June 2018

    9.2
    Great location near heart of Annecy
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Loved the location! It was very close to the heart of Annecy without all of the noise you’d have in the thick of it. Staff was very friendly and helpful.

    Stayed in June 2018

  • Reviewed: 29 May 2018

    4.2
    Proximity to town centre
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Tiny room- for over £100 a night and then £16 for breakfast this hotel doesn’t represent value at all. There are better places to stay. Despite saying parking, it is a walk away and 20 euros a day.

    Proximity to town centre

    Stayed in May 2018

  • Reviewed: 26 April 2018

    8.8
    Relax, clean and comfortable stay.
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights

    No parking in hotel. Nearest parking house was in 300m.

    Bed, shower and breakfast was very good. It was a marathon trip for us, and runners were taken care of with early breakfast and some extra snack and drinking for runners after the race.

    Stayed in April 2018

  • Reviewed: 10 September 2017

    7.5
    Annecy beautiful. Driving in town difficult. one way with changing priorites. use sat nav essntl.
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 5 nights

    Parking a nuisance. Need to get a voucher from reception in order to obtain free night time parking. Not explained properly by staff who do not themselves seem to fully understand the system. Instruction at car park only in French. We ended up over paying. Always short of towels in room and waste bin never emptied. Breakfast room always crowded and necessary to collect food and eat in another room - nuisance!

    Well situated for walking around the town and lake etc. Breakfast good. Staff polite and try to be helpful.

    Stayed in September 2017

  • Reviewed: 8 August 2017

    6.3
    not recommended
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights

    i put my new watch in my carry on bag and went to have breakfast before check out when i reached home the watch was stolen in the hotel. room is too small elevator too small تم وضع ساعه جديدة في حقيبة السفر وذهبت لتناول الافطار قبل المغادرة وعندما وصلت السعوديه اكتشفت ان الساعه مسروقه الغرف صغيرة المصعد صغير

    location , staff الموقع والموضفين

    Stayed in July 2017

  • Reviewed: 6 August 2017

    8.8
    Wonderful hotel dig great location.
    • Leisure trip
    • Family with young children
    • Classic Double/Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    We had a lovely stay. There was a wonderful receptionist who had helped us with the bus schedule for our trip to st. Jorioz since we arrived on a weekend, and the imformation office at he train statin was closed . They had the best croissant and scrumbled eggs. Comparing to other hotels during our trip to switzeland. This one was the most comfortable with the best location. Would recommend to family and friends!

    Stayed in August 2017

  • Reviewed: 31 July 2017

    9.2
    Convient location with friendly staff
    • Leisure trip
    • Family with young children
    • Classic Double/Twin Room
    • Stayed 2 nights

    I booked three double rooms and requested to have 1 big bed (queen size bed) in each room, but the hotel gave us two twin beds in two rooms. This is the only disappointment I had during my stay.

    Location is excellent; all sightseeing spots are in walking distance (within 5~10 minutes). Hotel staff is very friendly and helpful.

    Stayed in July 2017

  • Reviewed: 20 May 2017

    7.5
    The first room we were offered had a deep bathtub that would...
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night

    See above comment .

    The first room we were offered had a deep bathtub that would be difficult to get into, and the room was very dark . We were then offered another room with a walk-in shower .When booking a room at this hotel customers should request a Walk-in shower .

    Stayed in May 2017

  • Reviewed: 13 May 2017

    6.7
    Good location, small rooms
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not the easiest place to get to by car and carpet park is a good 5 minute walk from hotel. This could be important if you have a lot of luggage. Rooms and breakfast area are very small. Service not up to the usual Mercure standard.

    Central location near to shops, restaurants and bars.

    Stayed in May 2017

  • Reviewed: 20 April 2017

    9.6
    Value for money
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night

    Excellent breakfast: good coffee, freshly squeezed orange juice, fresh croissants, yoghurt, bacon etc. The garage was located few blocks away, but was easily accessible and very reasonably priced (we paid 3,90 € for the night).

    Stayed in April 2017

  • Reviewed: 18 April 2017

    8.8
    Superb central location.
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    There was building work going on for three days of our stay, which was very noisy. However, the hotel did apologise and left a little gift in our room.

    Superb location, just five minutes from the bus and train station. Rooms are quite spacious, certainly by French standards. Lovely large bed. All the staff are cheerful, friendly and positive. Highlight was breakfast, served by Joana, who was friendly, funny and really helpful. Breakfast provision itself is very good - plenty of choice and of good quality.

    Stayed in April 2017

  • Reviewed: 16 January 2017

    8.3
    decent central hotel
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is extra in a public car park about 5 mins walk away. Small hotel so no swimming pool or anything like that,

    Nice room, good shower. Centrally located near bus and train station, old quarter.

    Stayed in January 2017

  • Reviewed: 14 October 2018

    9.6
    Nice deco, clean, ,quiet and confortable.
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night

    Nice deco, clean, ,quiet and confortable.

    Stayed in October 2018

  • Reviewed: 8 October 2018

    10
    Excellent
    • Business trip
    • Solo traveller
    • Classic Double/Twin Room
    • Stayed 3 nights

    I would have liked a proper coffee cup

    Loved the stay and the receptionist was very helpful. And I received a free gift which I used.

    Stayed in September 2018

  • Reviewed: 9 September 2018

    9.2
    Great value for money. Exceptionally friendly staff
    • Leisure trip
    • Couple
    • Privilege Room with One Double Bed or Twin Beds
    • Stayed 5 nights
    • Submitted via mobile

    Wish there was a bar for a drink on the evening

    Room was terrific. Staff exceptionally friendly and courteous. Went the extra mile to help.

    Stayed in September 2018

  • Reviewed: 12 August 2018

    7.5
    It was ok but not the best
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad A/C very hot room

    Location

    Stayed in August 2018

  • Reviewed: 9 August 2018

    9.6
    Staff and location
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff and location

    Stayed in August 2018

  • Reviewed: 28 June 2018

    9.2
    Great position.
    • Leisure trip
    • Solo traveller
    • Classic Double/Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Great position. Friendly staff

    Stayed in June 2018

  • Reviewed: 21 June 2018

    10
    Wonderful stay.
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location is good near train station and Annecy Centre.

    Stayed in June 2018

  • Reviewed: 9 May 2018

    10
    Comfortable
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nice breakfast service staff, very nice smile.

    Stayed in May 2018

  • Reviewed: 30 April 2018

    8.8
    Nice hotel in the center of Annecy
    • Leisure trip
    • Solo traveller
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Hotel is located in the center of Annecy, close to shops, major attractions, and train station. Room is well design, clean, and comfortable

    Stayed in April 2018

  • Reviewed: 10 April 2018

    9.6
    Upgrade to junior suite for our honeymoon was very much...
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was disappointing.

    Upgrade to junior suite for our honeymoon was very much appreciated. Staff were helpful. Great view from the room.

    Stayed in April 2018

  • Reviewed: 12 October 2017

    2.9
    Nothing
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Stayed in October 2017

  • Reviewed: 9 October 2017

    9.2
    Great location
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nil

    Great location

    Stayed in September 2017

  • Reviewed: 8 October 2017

    9.2
    Good location, friendly staff
    • Leisure trip
    • Group
    • Classic Double/Twin Room
    • Stayed 1 night

    Friendly and helpful staff. Room is clean although a little small. Location is near to the train/bus station and the old town.

    Stayed in October 2017

  • Reviewed: 4 October 2017

    9.6
    I would definitely go back
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The WiFi was a bit weak in our room.

    Very welcoming and helpful staff. Quiet room. Great location

    Stayed in October 2017

  • Reviewed: 22 September 2017

    5.0
    The elevator was too small fits one person only with his...
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The elevator was too small fits one person only with his luggage!!!

    Stayed in September 2017

  • Reviewed: 9 September 2017

    7.5
    Fair value and comfortable
    • Leisure trip
    • Group
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room a bit small but comfortable

    Stayed in September 2017

  • Reviewed: 5 September 2017

    9.2
    A great place to visit very unique
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    All good

    A great place to visit very unique

    Stayed in September 2017

  • Reviewed: 17 August 2017

    10
    Didn't try the coffee sorry so cannot comment but had a...
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Didn't try the coffee sorry so cannot comment but had a great stay and would recommend or stay again

    Stayed in July 2017

  • Reviewed: 11 August 2017

    5.8
    I wouldn't stay here again
    • Leisure trip
    • Group
    • Classic Double/Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There was a terrible smell in the hotel

    Location

    Stayed in August 2017

  • Reviewed: 31 July 2017

    8.8
    great central location
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night

    there was no parking on site.

    It was a central location. staff were very friendly. breakfast was great

    Stayed in July 2017

  • Reviewed: 30 July 2017

    9.2
    Great holiday
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 5 nights

    Nothing really.

    Excellent location, very close to the railway station and to the old town.

    Stayed in July 2017

  • Reviewed: 26 June 2017

    8.8
    Staff
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff

    Stayed in June 2017

  • Reviewed: 12 June 2017

    7.9
    Great value
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights

    Simple and clean with AC and minibar.

    Stayed in June 2017

  • Reviewed: 21 April 2017

    8.3
    location
    • Business trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 3 nights

    location

    Stayed in March 2017

  • Reviewed: 5 April 2017

    8.0
    Central, parking nearby, great breakfast
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Central, nearby parking, shops, great breakfast

    Stayed in April 2017

  • Reviewed: 12 March 2017

    7.9
    Large bed
    • Leisure trip
    • Group
    • Classic Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not applicable

    Large bed

    Stayed in March 2017

  • Reviewed: 14 February 2017

    5.8
    If your looking for comfort, NO!
    • Leisure trip
    • Solo traveller
    • Classic Double/Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room space, the bed, the decor. Breakfast was poor.

    Location.

    Stayed in February 2017

  • Reviewed: 1 February 2017

    9.2
    The elevator is too small to fit two with luggage
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The elevator is too small to fit two with luggage

    Stayed in January 2017

  • Reviewed: 20 January 2017

    10
    Loved the room, the staff were awesome and breakfast was...
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 2 nights

    Nothing could have been better!

    Loved the room, the staff were awesome and breakfast was about the best buffet breakfast we have ever been offered.

    Stayed in December 2016

  • Reviewed: 9 January 2017

    6.7
    Staff were friendly.
    • Leisure trip
    • Couple
    • Classic Double/Twin Room
    • Stayed 3 nights

    Would not rate the hotel as four star - 3 star would be more appropriate.

    Staff were friendly. Location was excellent.

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 May 2016

    9.2
    Staff OUTSTANDING-
    • Leisure trip
    • Group

    Staff OUTSTANDING- Could not do more to help myself ...and all the group.Good humour, helpful, patient+genuine! Breakfast a great start to the day. Finally....THANK YOU!

  • Reviewed: 3 May 2016

    8.3
    Comfortable bed
    • Leisure trip
    • Solo traveller

    No bath Plastic cup for hot drinks in bedroom No toiletries provided except one in shower

    Comfortable bed Good range of food at breakfast Plenty of free bottled water

  • Reviewed: 1 May 2016

    7.1
    Hotel is nearby train station.
    • Leisure trip
    • Couple

    My room is a little noises because it's near road.

    Hotel is nearby train station. it takes around 8 minutes from train station to the hotel by walking. It's convenient.

  • Reviewed: 29 March 2016

    5.8
    Good location.
    • Leisure trip
    • Couple

    Over priced and over rated. A perfectly decent 3 star small hotel. Breakfast room was too small and busy with not enough service but the food was fine.

    Good location.

  • Reviewed: 29 September 2015

    8.8
    Location, room, staff, value for money.
    • Leisure trip
    • Group

    Breakfast a little expensive, breakfast room too small and breakfast items not replenished quicly enough. But....would stay here over and over as great in every other way.

    Location, room, staff, value for money.

  • Reviewed: 6 September 2015

    7.5
    Simple hotel room, clean and comfortable.
    • Leisure trip
    • Couple

    Simple hotel room, clean and comfortable. Very efficient staff, thank you to Stephanie at Reception. I really appreciated your professional and helpful service.

  • Reviewed: 5 September 2015

    10
    Friendly staff who spoke English well and very helpful.
    • Leisure trip
    • Couple

    Friendly staff who spoke English well and very helpful. Comfortable bed with a very modern bathroom and separate toilet. Easy walk to the railway station.

  • Reviewed: 2 September 2015

    6.7
    Great location.
    • Leisure trip
    • Couple

    Bed was awful. Towels were thin. No toiletries provided except shower gel. An average hotel.

    Great location. 5 minute walk to historic old town area.

  • Reviewed: 17 July 2015

    8.3
    Location of the hotel was good being close to the lake and...
    • Leisure trip
    • Group

    Room was a little small but adequate for our needs.

    Location of the hotel was good being close to the lake and restaurants and shops. Air conditioning and free wifi was good. Staff were very helpful.

  • Reviewed: 8 July 2015

    10
    Nice pleasant hotel, with friendly staff.
    • Leisure trip
    • Couple

    No free parking on site. Cost of breakfast.

    Nice pleasant hotel, with friendly staff. Room was comfy and had a separate toilet and separate bathroom. Only a short walk to the charming old town and amazing lake, with a few canals as well. Public parking is underground 5 mins away and the hotel paid the parking fee during the night.

  • Reviewed: 30 June 2015

    9.6
    A lovely small hotel.
    • Leisure trip
    • Group

    nothing

    A lovely small hotel. A central location to all the wonderful sights in Annecy. All staff very friendly but the two ladies on reception were so helpful and advised on places to visit and printed off maps ... excellent and a credit to the Mercure hotel. Breakfast also good.

  • Reviewed: 11 May 2015

    9.6
    The location was very close to the old city and the bus and...
    • Leisure trip
    • Couple

    The elevator is very small, but hotel only has 4 floors.

    The location was very close to the old city and the bus and train station. The hotel is newly renovated. The staff were very friendly.

  • Reviewed: 7 January 2015

    8.3
    Good location, good staff (but see what we did not like) and...
    • Leisure trip
    • Couple

    Breakfast price is costly (better to eat outside the Hotel). The worst part, and somewhat unacceptable for a service that is supposed to provide accommodation and rest, was that there was construction work going on in the floor they gave us a room. The noise started at 8 am and went on during the morning, making it very difficult to sleep and rest. This goes against the very principle of a hotel, which is to provide people with a place to sleep and rest. That occurred on both mornings we were staying in the Hotel. When we left, we asked the concierge to make a complaint and explained the situation, and she only apologized, not even providing us with a form or piece of paper in which to register the complaint for further action by the company.

    Good location, good staff (but see what we did not like) and good room

  • Reviewed: 15 May 2016

    8.8
    Free breakfast for over 60s.
    • Leisure trip
    • Couple

    Egg ran out on 2 days & was not replenished! Breakfast room not quite big enough

    Free breakfast for over 60s.

  • Reviewed: 25 April 2016

    10
    Location very good, near shooping street and old town
    • Leisure trip
    • Family with older children

    Location very good, near shooping street and old town

  • Reviewed: 19 April 2016

    9.6
    A super welcome from the staff, very accommodating.
    • Leisure trip
    • Couple

    Breakfast room very small and some slow replenishment of food at breakfast. lift minuscule.

    A super welcome from the staff, very accommodating.

  • Reviewed: 21 February 2016

    7.5
    Location
    • Leisure trip
    • Couple

    No parking

    Location

  • Reviewed: 31 December 2015

    9.2
    Newly renovated, fresh, clean and value for money.
    • Leisure trip
    • Couple

    The lift in the hotel is a bit scary, probably still from the old building before renovated.

    Newly renovated, fresh, clean and value for money.

  • Reviewed: 8 November 2015

    9.6
    Large room, great location
    • Leisure trip
    • Couple

    Nothing

    Large room, great location

  • Reviewed: 20 October 2015

    8.8
    I really like tho location and the room
    • Leisure trip
    • Couple

    The size of the room it's small but it's acceptable considering the price

    I really like tho location and the room

  • Reviewed: 1 October 2015

    9.6
    Two problems in our room resolved immediately.
    • Leisure trip
    • Couple

    Two problems in our room resolved immediately. Very friendly and helpful staff.

  • Reviewed: 4 September 2015

    8.8
    Excellent location minutes from thenold city and the lake.
    • Leisure trip
    • Family with young children

    Very small elevator

    Excellent location minutes from thenold city and the lake. Quiete atmosphere. The staff are friendly.

  • Reviewed: 19 August 2015

    7.5
    Location
    • Leisure trip
    • Couple

    I found it a bit expensive for what it is! Didn't look at a four stars to me!

    Location

  • Reviewed: 18 August 2015

    7.5
    Too expensive
    • Leisure trip
    • Family with young children

    The price

    Too expensive

  • Reviewed: 14 August 2015

    6.7
    Room clean
    • Leisure trip
    • Couple

    No parking

    Room clean Location

  • Reviewed: 12 August 2015

    8.8
    Ideal location
    • Leisure trip
    • Couple

    Ideal location Secure car parking Friendly staff

  • Reviewed: 19 July 2015

    9.6
    Friendly and helpful staff
    • Leisure trip
    • Couple

    Inadequate lift Wifi system of having to relogin every 4 hrs

    Friendly and helpful staff

  • Reviewed: 27 June 2015

    7.5
    reception frindly staff
    • Leisure trip
    • Couple

    no parking. the window of the room face to a small patio,so the room almost is dark all day.

    reception frindly staff

  • Reviewed: 13 June 2015

    4.2
    It was close to the centre.
    • Leisure trip
    • Group

    The rooms are far too small and so are the bathrooms.

    It was close to the centre.

  • Reviewed: 12 April 2015

    10
    It is quite hotel near to all activity I like , I was happy...
    • Leisure trip
    • Family with young children

    It is quite hotel near to all activity I like , I was happy to book this hotel. All staffs were cooperative and smiles every day

There are also 34 reviews without text. These impact the overall review score.

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