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Reviews of Mercure Annemasse Porte De Genève 4 stars

9 Rue des Jardins, 74240 Gaillard, France

#2 of 6 hotels in Gaillard

Guests' Choice

Review score

Based on 258 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.3

  • Location

    7.1

  • Facilities

    7

  • Staff

    7.9

  • Value for money

    6.8

  • Free WiFi

    8

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Showing 1 - 34

  • Reviewed: 19 March 2018

    • Business trip
    • Group
    • Comfort Room with 1 Double Bed
    • Stayed 1 night

    Hotel is slightly old, which is visible, so a refurbishment would help

    Comfortable bed (could finally sleep a whole night incessantly) and nice breakfast choice

    Stayed in March 2018

  • Reviewed: 28 January 2018

    • Leisure trip
    • Couple
    • Privilege Room
    • Stayed 1 night

    Might be a little noisy if the motorway which is close by was busy. Also it looks a bit tired from the outside but that was not the case on the inside.

    Good location and a nice walk accessible along the river by the hotel.

    Stayed in January 2018

  • Reviewed: 31 August 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel staff were very friendly and welcoming. The room was lovely and comfortable and clean. We were travelling to Italy and the location was ideal for an early start and long journey the following day.

    Stayed in August 2017

  • Reviewed: 18 June 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    I Already send a letter with complaint to you, we have to run away in the middle of the night looking for another place to stay. It's nothing like your description of the place, it should be 2 star , not 4. Sometimes you have to check what you advertise and suggest, I'm your loyal client, just stay in Mercury Hotel in Shanghai and was happy with my choice and this is the reason I choose this one, with no A/C, no soap, with lots of NO.... I will recommend to everyone to stay away from it as far as possible

    Nothing, it's horror able place.

    Stayed in June 2017

  • Reviewed: 13 June 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    However I don't think the other staff quite understood English very well. There were times we asked for a pale of ice and glasses and all we got were small plastic glasses. It is absolutely ridiculous drinking anything out of those small plastic glasses. It's only when we spoke to the reception staff. that they understood and got us glasses made of glass and meant for drinking. The toilet seat was too low and cramped against the side wall making physiological functions very very uncomfortable. There was only a soap dispenser , I am sure they could have had at least shampoo available in the toilets. The TV screen was cracked when we entered the room and we did inform the staff , they seemed to know about it but never did anything to get it changed. Had to manage looking at the TV with a disfigured picture. The rooms and hotel can surely do with a make over , newer carpets , and better furniture. The furniture looks old and jaded. So is the hotel . I have stayed at the Mecure hotel in Singapore and surely there is a big difference. Infact it was the name Mecure and that hotel in Singapore that prompted me to stay here , but definitely a far cry from Singapore.

    The reception staff were very friendly and in fact went out of their way to assist in any kind of way. Full marks to them . Loved the location with a river/ stream running just behind the hotel. A nice walking trail too. My family enjoyed the steamed fish they had for dinner at the hotel restaurant.

    Stayed in June 2017

  • Reviewed: 25 September 2016

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    We could find no fault with the hotel

    Typical Mercure hotel - always good. The staff were very pleasant especially the restaurant waiter in the evening. He ran around being very efficient taking orders, serving table and delivering room service meals. We were only there one night so did not make full use of the facilities

    Stayed in September 2016

  • Reviewed: 23 September 2016

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    -Pre-authorized almost double the room rate which is not mentioned in booking.com fine print info. -Smelly room. -Old furniture. -Limited breakfast choices. -Old air condition that is smelly. -Cold and dirty outdoor swimming pool -I honestly was surprised how this hotel is rated as 4 starts hotel.

    Free Parking and that is it

    Stayed in September 2016

  • Reviewed: 20 September 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Can't move the hotel, but getting into Geneva was a massive pain. Maybe share a minibus service with the other hotels on the road?

    Comfortable room, nice staff

    Stayed in September 2016

  • Reviewed: 29 May 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Food was good

    Stayed in May 2018

  • Reviewed: 13 May 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    old furnitures

    near everywhere

    Stayed in May 2018

  • Reviewed: 18 April 2018

    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    The noise from the hiway,

    the hotel position, the staff, the breakfast

    Stayed in March 2018

  • Reviewed: 9 April 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    BBC News not available in the room when the literature said otherwise!

    Stayed in April 2018

  • Reviewed: 31 March 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Easy location, clean comfortable room and pleasant restaurant

    Stayed in March 2018

  • Reviewed: 28 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    TV was all in French no English channels

    Stayed in December 2017

  • Reviewed: 20 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff are not trained Hotel is old Room was not clean

    Stayed in December 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Our room was definitely a bit dated.

    The breakfast was great.

    Stayed in August 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great value for money. Terrace dining.

    Stayed in July 2017

  • Reviewed: 31 May 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    remoteness from public transport

    silence in the room, tea and coffee in the room

    Stayed in May 2017

  • Reviewed: 20 September 2016

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No good if you do not have a car

    The staff

    Stayed in September 2016

  • Reviewed: 23 August 2016

    • With a pet
    • Leisure trip
    • Couple
    • Privilege Room
    • Stayed 2 nights
    • Submitted via mobile

    Convenient

    Stayed in August 2016

  • Reviewed: 19 July 2016

    • Leisure trip
    • Couple
    • Privilege Room
    • Stayed 3 nights
    • Submitted via mobile

    Location and restricted menu in dining room and outside facilities very poor and dismal

    Good bed and bedding.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 21 November 2015

    • Business trip
    • Solo traveller

    Well placed, just out of Geneva on french side but in town centre really quickly. Great staff assistance also with late check-ins or early breakfasts. Easy to arrive, just 500mtrs highway exit

  • Reviewed: 18 November 2015

    • Business trip
    • Solo traveller

    20 euros for breakfast is an exaggeration !!!

    Despite its old-fashioned room was very clean, nice comfortable bed linens, the staff was courteous and willing to help with anything

  • Reviewed: 30 June 2015

    • Leisure trip
    • Couple

    Bathroom was small. Free Wifi is poor in the room, acceptable in the lobby. Breakfast is insanely overpriced.

    Perfect position to reach Geneva. Free Parking.

  • Reviewed: 7 March 2015

    • Business trip
    • Solo traveller

    In the middle of nothing Dirty Dirty moquette Ordered room service for breakfast and never arrived Old furniture and bathroom Staff in breakfast room not very friendly

    Wifi quite fast compared to other hotel Free parking

  • Reviewed: 9 March 2016

    • Leisure trip
    • Couple

    rooms a little dated

    amazing breakfast selection

  • Reviewed: 21 February 2016

    • Leisure trip
    • Family with young children

    A little dated.

    Very close to motorway, convenient location. Friendly staff.

  • Reviewed: 19 December 2015

    • Business trip
    • Couple

    The bathroom was not correct for the room category. The room smelled cigarette odour

    Breakfast

  • Reviewed: 21 August 2015

    • Leisure trip
    • Couple

    in a small street

    Good hotel ,near Geneve ,big room

  • Reviewed: 11 August 2015

    • Leisure trip
    • Family with young children

    When we arrive at evening 2100 receipt ion in dutey was not helpe

  • Reviewed: 6 July 2015

    • Business trip
    • Solo traveller

    No so many places around if you don't have a car

    Very clean hotel, with air coditionning, friendly and helpfull staff and a nice pool

  • Reviewed: 7 May 2015

    • Business trip
    • Solo traveller

    Close to noisy motorway, air-conditioning was not working

    Good access to Geneva city

  • Reviewed: 19 February 2015

    • Business trip
    • Couple

    the wifi was disconcted for more than 14 hours

    The hotel was good

  • Reviewed: 21 January 2015

    • Leisure trip
    • Family with older children

    Unexpectedly good kitchen in the restaurant

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 34

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