Reviews of Mercure Lyon Centre Saxe Lafayette
29 Rue de Bonnel, 3rd arr., 69003 Lyon, France
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Reviewed: September 8, 2025 · Stayed in August 2025
Verified reviewComfortable, clean and great idea for refilling water bottles to save the environment.
Dear Pasha, Thank you very much for your positive feedback. We are delighted that you enjoyed the comfort, cleanliness, and our eco-friendly initiative with the water fountains. We look forward to welcoming you back on your next stay in Lyon. Best regards The Mercure Saxe Team
Dear Pasha, Thank you very much for your positive feedback. We are delighted that you enjoyed the comfort, cleanliness, and our eco-friendly initiative with the water fountains. We look forward to welcoming you back on your next stay in Ly… Show more
Reviewed: September 5, 2025 · Stayed in August 2025
Verified reviewThe property was well designed and well thought out, hair dryer is placed beside an outlet, the water heater is ready to use… the hotel is designed to adopt our daily habits, was impressed.
Some of the room corners collected lots of dust, need to vacuum a bit, but doesn’t really bother our stay.
Dear Mei, Thank you for sharing your positive impressions of our room design and the comfort provided by our amenities. We are delighted that you appreciated these thoughtful touches designed to make our guests' stay more enjoyable. We have also taken note of your comment regarding dust and have forwarded your feedback to our maintenance team so that they can address the issue. We look forward to welcoming you back soon for an even more enjoyable stay. Best regards The Mercure Saxe Team
Dear Mei, Thank you for sharing your positive impressions of our room design and the comfort provided by our amenities. We are delighted that you appreciated these thoughtful touches designed to make our guests' stay more enjoyable. We ha… Show more
Reviewed: September 2, 2025 · Stayed in August 2025
Verified reviewAverage reliable mid-level hotel
facilities not working - swimming pool ice cold - not great with kids who were looking forward to using it
Dear Guest, Thank you for sharing your feedback with us. We regret that some of our facilities, including the swimming pool, did not meet your expectations during your stay. We understand how disappointing this can be, especially for families with children looking forward to enjoying the pool. Please be assured that we are working to improve the comfort and availability of all our amenities. We appreciate your comments as they help us enhance our services and hope to have the opportunity to welcome you and your family again for a better experience. Best regards, The Mercure Saxe Team
Dear Guest, Thank you for sharing your feedback with us. We regret that some of our facilities, including the swimming pool, did not meet your expectations during your stay. We understand how disappointing this can be, especially for fami… Show more
Reviewed: September 2, 2025 · Stayed in August 2025
Verified reviewService
Shower leaked
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you appreciated the quality of our service. However, we sincerely apologize for the inconvenience caused by the shower leak. Please rest assured that our maintenance team has been informed and will address this issue promptly. We hope to welcome you back soon for a flawless stay. Best regards, The Mercure Saxe Team
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you appreciated the quality of our service. However, we sincerely apologize for the inconvenience caused by the shower leak. Please rest assured … Show more
Reviewed: August 27, 2025 · Stayed in August 2025
Verified reviewWe had a very comfortable stay for 3 nights. The bed was comfortable pillows ok. The room was quite large and bathroom was modern. Close to public transport and shops, and not that far to walk to the main centres. All in all it was very good.
No complaints.
Dear guest, Thank you very much for taking the time to share your positive feedback. We’re delighted to hear that you enjoyed a comfortable stay, appreciated the spacious room, modern bathroom, and found our location convenient for public transport and nearby shops. Your kind words encourage our team to continue providing the best possible service. We look forward to welcoming you back on your next visit! Best regards, The Mercure Saxe Team
Dear guest, Thank you very much for taking the time to share your positive feedback. We’re delighted to hear that you enjoyed a comfortable stay, appreciated the spacious room, modern bathroom, and found our location convenient for public… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewReviewed: August 25, 2025 · Stayed in July 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 22, 2025 · Stayed in August 2025
Verified reviewReviewed: August 20, 2025 · Stayed in August 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewVery good on-site restaurant.
Not as close to train station as expected.
Dear Marianne, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our on-site restaurant. Regarding the train station, we are located about a 15-minute walk from Lyon Part-Dieu. We regret if this felt further than expected. We hope to have the pleasure of welcoming you again on your next visit to Lyon. Best regards, The Mercure Saxe Team
Dear Marianne, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our on-site restaurant. Regarding the train station, we are located about a 15-minute walk from Lyon Part-Dieu. We regret if this felt further t… Show more
Reviewed: August 18, 2025 · Stayed in July 2025
Verified reviewReviewed: August 15, 2025 · Stayed in August 2025
Verified reviewLovely hotel, beds comfortable and room spacious. The bar area was great and staff very attentive. A ten minute walk to the river and a further 10 minutes to Center of town. We didn’t have the hotel breakfast but walked around the corner to a boulangerie for Crossaints and coffee every morning. Would recommend hotel for break away in Lyon
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Dear Gillian, Thank you very much for your enthusiastic feedback! We are delighted that you enjoyed the comfort of our rooms and the welcome from our team. The hotel's location allows guests to fully enjoy Lyon on foot, and we are pleased that you were able to experience this. We hope to have the pleasure of welcoming you back on your next trip to Lyon! Kind regards, The Mercure Saxe Team
Dear Gillian, Thank you very much for your enthusiastic feedback! We are delighted that you enjoyed the comfort of our rooms and the welcome from our team. The hotel's location allows guests to fully enjoy Lyon on foot, and we are pleased … Show more
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewvery good located close to center friendly staff very good breakfast
AC pulled in bad smell from outside
Dear Jens, Thank you for sharing your experience. We are delighted that you enjoyed our central location, friendly staff and breakfast. We apologise for the inconvenience caused by the air conditioning and have informed our technical department. We hope to welcome you back very soon. Kind regards, The Mercure Saxe Team
Dear Jens, Thank you for sharing your experience. We are delighted that you enjoyed our central location, friendly staff and breakfast. We apologise for the inconvenience caused by the air conditioning and have informed our technical depar… Show more
Reviewed: August 12, 2025 · Stayed in August 2025
Verified reviewUnbelievable stay at this hotel .... Room large and clean . Breakfast excellent and nice vibe in hotel
Nothing
Dear Tony, Thank you for your wonderful feedback. We’re delighted you enjoyed your stay, from our spacious and clean rooms to the excellent breakfast and atmosphere. We look forward to welcoming you back for another great experience in Lyon. Best regards, The Mercure Saxe Team
Dear Tony, Thank you for your wonderful feedback. We’re delighted you enjoyed your stay, from our spacious and clean rooms to the excellent breakfast and atmosphere. We look forward to welcoming you back for another great experience in Lyo… Show more
Reviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: August 12, 2025 · Stayed in August 2025
Verified reviewVery comfortable beds, cool, quiet room (aircon), plenty of pillows and towels, friendly staff, nice bar, kettle in room and free milk from the bar.
The pool is absolutely tiny! No dinner available on Sundays. No complimentary toiletries. I did not get a reply to my advance question (whether we could leave luggage and swim before checkin) but when we arrived it turned out well.
Dear guest, Thank you for your detailed feedback. We are delighted to hear that you enjoyed the comfort of the room, the welcome from our team and our facilities. We have taken note of your comments and will work to improve communication in advance and the clarity of our services. We look forward to welcoming you back for an even more enjoyable stay. Kind regards The Mercure Saxe Team
Dear guest, Thank you for your detailed feedback. We are delighted to hear that you enjoyed the comfort of the room, the welcome from our team and our facilities. We have taken note of your comments and will work to improve communication i… Show more
Reviewed: August 10, 2025 · Stayed in August 2025
Verified reviewHIGHLY RECOMMENDED: Great hotel overall, lovely breakfast, fantastic value, spacious rooms, lovely housekeeping staff, amazing facilities!
To make it even better: A coffee machine in the room would be amazing!
Dear Malik, Thank you very much for your wonderful recommendation! We are delighted that you enjoyed our breakfast, our spacious rooms, and the hospitality of our staff and facilities. We look forward to welcoming you back very soon for another exceptional experience. Kind regards, The Mercure Saxe Team
Dear Malik, Thank you very much for your wonderful recommendation! We are delighted that you enjoyed our breakfast, our spacious rooms, and the hospitality of our staff and facilities. We look forward to welcoming you back very soon for a… Show more
Reviewed: August 7, 2025 · Stayed in July 2025
Verified reviewReviewed: August 2, 2025 · Stayed in July 2025
Verified reviewVery nice breakfasts! Goog locations
The WiFi is not connected for all devices, because of the different type of connection
Dear Maksym, Thank you for your kind feedback! We’re delighted to hear that you enjoyed our breakfast and appreciated our convenient location. Regarding the Wi-Fi, we’re sorry to hear that the connection wasn’t seamless across all your devices. Thank you again for sharing your experience, we hope to welcome you back soon! Best regards The Mercure Saxe Team
Dear Maksym, Thank you for your kind feedback! We’re delighted to hear that you enjoyed our breakfast and appreciated our convenient location. Regarding the Wi-Fi, we’re sorry to hear that the connection wasn’t seamless across all your de… Show more
Reviewed: August 1, 2025 · Stayed in July 2025
Verified reviewReviewed: August 1, 2025 · Stayed in July 2025
Verified reviewGreat spacious room in central area, gym facilities, excellent buffet breakfast choice!
Pool was a bit small and indoor.
Dear Amy, Thank you very much for your kind feedback! We’re delighted that you enjoyed your spacious room, our central location, the gym, and especially the variety offered at our buffet breakfast. We're also grateful for your comment regarding the pool, while it is indeed indoor and compact, we hope it still offered a relaxing break during your stay. We truly hope to welcome you again soon for another great experience in Lyon! Best regards, The Mercure Saxe Team
Dear Amy, Thank you very much for your kind feedback! We’re delighted that you enjoyed your spacious room, our central location, the gym, and especially the variety offered at our buffet breakfast. We're also grateful for your comment reg… Show more
Reviewed: July 31, 2025 · Stayed in May 2025
Verified reviewReviewed: July 31, 2025 · Stayed in July 2025
Verified review