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Reviews of Mercure Paris Bastille Saint Antoine 4 stars

64, Rue Crozatier, 12th arr., 75012 Paris, France

#1020 of 1,578 hotels in Paris

Guests' Choice

Review score

Based on 246 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.3

  • Staff

    8.6

  • Value for money

    7.2

  • Free WiFi

    7.9

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Showing 1 - 45

  • Reviewed: 23 July 2018

    9.6
    Great location & perfect hotel.
    • Leisure trip
    • Family with young children
    • Two Adjacent Double Rooms
    • Stayed 1 night

    Small room but we only needed a place to sleep & shower so it didn't bother us.

    Very friendly hotel staff. Also very helpful & understanding. They gave our kids bonbons & many compliments.

    Stayed in July 2018

  • Reviewed: 8 July 2018

    10
    "I love Paris..." and Mercure Hotel!!!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The only thing I would suggest is that the air conditioning be checked. It did eventually workvbut not as well as it should so our room was so very hot initially. Also ensure that when the room is being prepared that a chevk is made to ensure that the safe is OPEN for the new guests .

    It was perfectly situated ..immaculately clean and the staff were amazingly friendly and so very helpful. The buffet breakfast was fabulous and the lady who looked after it so very friendly and looked after all our needs with a beautiful.smile. !! The rooms were a good size the beds SO.comfortable . We slept like logs!! Despite its situation it was so quiet during the night .

    Stayed in July 2018

  • Reviewed: 21 June 2018

    7.5
    Very enjoyable short stay in Paris.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Very small wardrobe with only a couple of hangers. A bedside cabinet would have been nice too as there was only a shelf. The shower cable was very worn and hard to hang up.

    Breakfast was varied and good value for money. Hotel was well located for exploring Paris as it was near to the Metro.

    Stayed in June 2018

  • Reviewed: 1 April 2018

    6.7
    Adequate space good location for our requirements.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Tea and coffee facilities :- not enough teabags Not fresh milk Pillows compacted and hard possibly too old

    Good location staff peasant Will stay again

    Stayed in March 2018

  • Reviewed: 19 February 2018

    5.4
    Bad value for the money
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy (and inefficient) heater in one room. The staff, even though helpful, then moved us to another room where the bathroom sink was loose from the wall.

    Great location. Close to the Gare de Lyon and other sights.

    Stayed in February 2018

  • Reviewed: 22 January 2018

    9.6
    The room size was generous compared to other, more expensive...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no gym but walking around Paris burns plenty of calories

    The room size was generous compared to other, more expensive hotels I've stayed in Paris. The staff, in particular Benjamin and Isobel were particularly friendly and helpful. The location was excellent

    Stayed in January 2018

  • Reviewed: 21 November 2017

    9.6
    The bed was very comfortable.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    The bed was very comfortable. I forgot my jacket on the hotel when leaving. I asked a friend of mine in Paris to pick it up, and the hotel was ready to help. This is very appreciated from my side.

    Stayed in November 2017

  • Reviewed: 13 November 2017

    5.4
    It was okay for a two night stay, but travelling into the city center or outskirts: bit of a drag
    • Leisure trip
    • Couple
    • Privilege Room with large bed - non-smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast in the basement having to go past the boiler room reeking of gasoline. Selection was exceedingly meagre for 17.50€ a head Despite staying in a privilege room the minibar was not refreshed and the room was not stocked for two people (one bathrobe, one pair of slippers, one small bottle of water, ...)

    The reccommended restaurant across the street was excellent

    Stayed in November 2017

  • Reviewed: 20 August 2017

    6.7
    Staff very friendly.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Some areas of property need touch up and a/c need maintenance to be more effective and more silent. Lucky temperature in Pari was not too hot during our stay

    Staff very friendly. Had to change de date due to my mistake when booking and was able to do so thanks to booking.com and property

    Stayed in August 2017

  • Reviewed: 12 July 2017

    6.7
    Good for short stay!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The first room we gave me was smelling cigarette... fortunately the staff arrange a new room for me. No restaurant in the hotel. Very small parking only 5. Elevator coming from another age...

    Kind staff, good location. Balcony in the room.

    Stayed in July 2017

  • Reviewed: 29 April 2017

    8.3
    A Parisian Adventure
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    Wifi was weak at times. Air con/heater was loud when turned on, this was not ideal at night when trying to sleep. Not enough plugs conveniently located in the room.

    Breakfast was great with a nice little selection of French delicacies. Room was clean and very nicely decorated. Staff were very friendly and helpful.

    Stayed in April 2017

  • Reviewed: 7 March 2017

    10
    Excellent as usual
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Staff are excellent, room is small but very nice, very close to Metro and cafes, only 35 mins to airport by taxi. Thanks to Isabel, Beatrice and Jerome who always look after me.

    Stayed in March 2017

  • Reviewed: 12 August 2018

    6.7
    Front staff kindless was so good
    • Leisure trip
    • Family with young children
    • Two Adjacent Double Rooms
    • Stayed 3 nights
    • Submitted via mobile

    Not working toilet facility

    It was good with front staff kindless

    Stayed in August 2018

  • Reviewed: 9 August 2018

    6.7
    Staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Room not very clean, breakfast

    Staff

    Stayed in August 2018

  • Reviewed: 1 August 2018

    8.8
    Room clean and central location
    • Leisure trip
    • Family with young children
    • Two Adjacent Double Rooms
    • Stayed 3 nights
    • Submitted via mobile

    Room clean and central location

    Stayed in July 2018

  • Reviewed: 30 July 2018

    7.9
    😍😘😍😘😍😘
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    😍

    Good

    Stayed in July 2018

  • Reviewed: 18 July 2018

    3.8
    Breakfast very average.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast very average. Toilets didn’t work. Wifi is poor.

    Stayed in July 2018

  • Reviewed: 30 April 2018

    7.5
    I love Paris
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The room was very small ,;

    Location,

    Stayed in April 2018

  • Reviewed: 26 February 2018

    5.0
    Ok but not great
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Looked a bit tired the toiletries were very limited as where the tea and coffee

    It was ok

    Stayed in February 2018

  • Reviewed: 4 December 2017

    6.7
    Location, comfortable bed, quiet room.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Breakfast was quite poor, the room needs some repair.

    Location, comfortable bed, quiet room.

    Stayed in December 2017

  • Reviewed: 30 October 2017

    10
    Amazing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was lovely. Isabel, the girl at reception was kind and helpful

    Stayed in October 2017

  • Reviewed: 19 August 2017

    9.6
    Comfortable stay near railway station
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    very nice staff, clean and comfortable bathroom. Nice and fresh breakfast

    Stayed in July 2017

  • Reviewed: 19 July 2017

    6.7
    Althoug staff were very friendly I won't choose this Hotel in th future.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    Breakfast very Basic. Bar on roof mostly closed.

    Friendly frontdesk staff.

    Stayed in July 2017

  • Reviewed: 2 June 2017

    7.9
    A very good trip
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Very small room

    Very convenient

    Stayed in June 2017

  • Reviewed: 16 May 2017

    5.8
    50/50
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning didn't work, went to reception to ask and was told it was down to the air temperature outside!

    Bed was comfortable

    Stayed in May 2017

  • Reviewed: 29 September 2016

    5.4
    The best, the staff.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not too appealing. Breakfast aerea very unwelcoming. Also breakfast itself.

    The best, the staff. They were really adorable

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 May 2016

    8.8
    Nice modern and clean room.
    • Leisure trip
    • Couple

    Only 5 parking spaces in small garage boxes. Only a small - mid size car will fit.

    Nice modern and clean room. Spacious room for Paris standards. Nicely located near Metro stations, shops and restaurants.

  • Reviewed: 6 March 2016

    7.9
    Quite a good hotel.
    • Business trip
    • Solo traveller

    Quite a good hotel.Typical Accor facilities, decent room size. No complains. Room with a terrace is just perfect for smokers who suffer a lot when travelling to Paris. Conveniently located close to Gare de Lyon - just a 10 min taxi ride.

  • Reviewed: 21 February 2016

    6.3
    Staff was friendly and helpful.
    • Business trip
    • Solo traveller

    As in most hotels you can't plug anything in the bathroom but shavers. Ok, but there is no other mirror in the whole room. So impossible to properly use a hair strengthener or your own hair dryer. Breakfast room is in the basement. My room gave on a little street nearby, you would expect much traffic... but people, and garbage truck use it to turn around..

    Staff was friendly and helpful. Great location.

  • Reviewed: 2 September 2015

    7.1
    loved the staff,eager to help especially isabel who got us a...
    • Leisure trip
    • Couple

    booked a terrace room but when we arrived hotel lobby and floor with terrace rooms were undergoing a refurbishment.although we were given a nice room it was like staying in a building site. we should have been informed before we went considering the week before we were reminded of payment. very dissappointed with this

    loved the staff,eager to help especially isabel who got us a reservation at 5 mins notice on a wet thursday evening in a very busy restuarant 2 mins away. thank you so much

  • Reviewed: 9 August 2015

    2.9
    The place is under renovation, there is no parking space for...
    • Leisure trip
    • Group

    The place is under renovation, there is no parking space for my car on site I had to park my car in a different hotel and walk three to four blocks back, urine smell in the rooms

  • Reviewed: 9 April 2015

    8.3
    Hotel clean and the rooms are small but very comfortable.
    • Leisure trip
    • Group

    Hotel clean and the rooms are small but very comfortable. Staffs speak spanish and english, and very kind and helpful. There is a metro near the hotel.

  • Reviewed: 19 February 2015

    9.6
    Very friendly and approachable staff at the reception and...
    • Leisure trip
    • Solo traveller

    Very friendly and approachable staff at the reception and breakfast, room was nice and clean, with comfortable bed, the hotel is located close to metro, with a lot of nice restaurants around. They also provide free wifi which worked well. When I came to check in I also got a nice welcome gift. What is worth to mention is nice breakfast that you can also have served to bed.

  • Reviewed: 24 April 2016

    10
    Excellent location for business and personal stays.
    • Business trip
    • Solo traveller

    Excellent location for business and personal stays. Extremely helpful and friendly staff.

  • Reviewed: 18 April 2016

    7.5
    good for price.
    • Business trip
    • Group

    good for price. nicely designed rooms

  • Reviewed: 12 April 2016

    7.1
    Locality was great, staff friendly.
    • Leisure trip
    • Family with young children

    Bit noisy at night. Rooms on the bijou side.

    Locality was great, staff friendly.

  • Reviewed: 28 July 2015

    8.8
    Very nice and friendly.
    • Leisure trip
    • Family with young children

    WiFi was not great.

    Very nice and friendly. Complied with all our requests

  • Reviewed: 20 July 2015

    9.2
    The staff was very helpful.
    • Leisure trip
    • Couple

    Not really anything not to like.

    The staff was very helpful. The terrace on the fourth floor is wonderful.

  • Reviewed: 23 June 2015

    10
    Loved the room with balcony, clean and very nice staff.
    • Leisure trip
    • Couple

    Loved the room with balcony, clean and very nice staff. Fantastic location and close to the market.

  • Reviewed: 23 May 2015

    8.3
    Location and reception staff very helpful
    • Leisure trip
    • Couple

    Breakfast service was non existent

    Location and reception staff very helpful

  • Reviewed: 9 May 2015

    5.0
    Very old and not well maintained
    • Business trip
    • Solo traveller

    Very old and not well maintained

  • Reviewed: 24 April 2015

    9.6
    The hotel staff spoke impeccable English and were friendly...
    • Leisure trip
    • Group

    The hotel staff spoke impeccable English and were friendly and diligent at all times

  • Reviewed: 12 March 2015

    7.9
    Close to garre lyon, metro, and neighborhood bars and...
    • Business trip
    • Solo traveller

    Breakfast was not worth 17.50E

    Close to garre lyon, metro, and neighborhood bars and restaurants.

  • Reviewed: 19 January 2015

    7.1
    The balcony.
    • Leisure trip
    • Solo traveller

    The poor wi-fi connection. The price, a bit too much.

    The balcony. The staff. The bed

  • Reviewed: 16 January 2015

    6.7
    Good location and friendly helpful staff.
    • Business trip
    • Solo traveller

    Wifi connect poor in bedrooms , only decent in lobby

    Good location and friendly helpful staff.

There are also 19 reviews without text. These impact the overall review score.

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