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Reviews of Mercure Pau Palais des Sports 3 stars

106, avenue de L'Europe, 64000 Pau, France

#34 of 42 hotels in Pau

Guests' Choice

Review score

Based on 202 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8

  • Comfort

    7.4

  • Location

    7.6

  • Facilities

    7.1

  • Staff

    8.3

  • Value for money

    7

  • Free WiFi

    7.6

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Showing 1 - 19

  • Reviewed: 24 July 2017

    2.5
    Parking was a nightmare
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hi I am having difficulty speaking to an English speaking person. My husband travelled alone to this hotel in the belief that he would gave a relaxing evening after an eight hour drive from bezier. The 'designated' parking (one of the selection criteria) was an absolute two hour nightmare!!! Not recommended after a long trip

    Stayed in July 2017

  • Reviewed: 12 June 2017

    10
    The staff are very friendly and professional from morning...
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff are very friendly and professional from morning shift and night shift. The bed is so comfortable and it was so close to Palais des sports arena. The receptionist who printed my ticket for free was so kind and even guided to get in the arena by map. I would definitely go to Mercure hotel in any location.

    Stayed in June 2017

  • Reviewed: 10 November 2016

    3.8
    If you are fasting pick here :-(
    • With a pet
    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    Not suitable as a hotel no meals or bar at weekend ( except breakfast) Friday through to Sunday night no facilities after 10am- what arrogance to call it a hotel. Should be called a b&b. Restaurants and bars not accessible due to busy road Network. Asked on realising no facilities for a refund ten mins after booking but was denied it, told it was advertised as such - I did not see it. Should have been made more clear and opt out option available. Boiled egg machine scalded my hands - spent the rest of week of my hols reminded of the bad service with burned fingers. The "shop" in the hotel is two vending machines. No choice but to stay here as no refund forthcoming. Dog enjoyed it as we had brought food for her. What a joke

    It was industrial and heartless

    Stayed in October 2016

  • Reviewed: 18 September 2016

    10
    Great hotel for travellers and business people alike.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The lifts are a bit small.

    Great location only a short taxi ride into town. The food was excellent and they have a nice pool. Very welcome afer an 9 hour motorcycle ride across the Pyrenees from Salamanca in Spain.

    Stayed in August 2016

  • Reviewed: 24 December 2017

    7.1
    Food was really bad, worst steak I have been served in years. Waiting staff also terrible
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Food. It was terrible

    Bed

    Stayed in December 2017

  • Reviewed: 9 November 2017

    5.8
    Ok for business for a couple of nights, but would want to stay there on vacation.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    The rooms and décor were dated and not very welcoming, but were kept very clean

    Clean hotel. Staff were helpful and friendly. Restaurant food was nice

    Stayed in November 2017

  • Reviewed: 31 October 2017

    8.8
    Lovey restaurant, great service and excellent food
    • Leisure trip
    • Couple
    • Superior Room with One Double Bed
    • Stayed 5 nights

    Room could have been larger and not enough clothes hanging facilities

    Lovey restaurant, great service and excellent food

    Stayed in October 2017

  • Reviewed: 31 October 2017

    9.2
    I will come back next year.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights

    Nothing

    All staff (reception and bar and restaurant) was so kind and helpful.

    Stayed in October 2017

  • Reviewed: 11 June 2017

    4.2
    Room adequate
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The food was not edible in the evening, but was still charged after complaining.

    Friendly staff

    Stayed in June 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 7 October 2015

    7.1
    Very hard beds.
    • Leisure trip
    • Couple

    Very hard beds.noisy from traffic. Extractor fan goes all the time had to ask reception to turn it off as their is only sliding door to bathroom. Rooms pokey and small badly designed with furniture. Dangerous access from hotel onto dual carriageway. Cannot fill bathroom sink up with water as design does not allow.

  • Reviewed: 12 September 2015

    7.9
    Good location with friendly staff , dog friendly.
    • Leisure trip
    • Couple

    Not a bad experience more of a comment. Menu limited, breakfast far to expensive at €17 each. We didn't take it !!

    Good location with friendly staff , dog friendly. Good stop over place when traveling south.

  • Reviewed: 25 May 2015

    8.8
    Excellent for short stays and business.
    • Business trip
    • Solo traveller

    Rooms need some upgrading. The age is starting to show on this hotel.

    Excellent for short stays and business. Staff is very friendly. Great location for meetings with TOTAL. Very clean and easy to check-in and out.

  • Reviewed: 15 March 2015

    7.1
    Clean warm room.
    • Leisure trip
    • Group

    After a 700 mile drive, we found the Meecure was the only hotel with a restaraunt. Hotel booked because if this! After checking in, we were told the restaurant was closed. Had to drive out again to find dinner.

    Clean warm room.

  • Reviewed: 8 February 2016

    7.1
    Food was good (lunch), breakfast choices sufficient
    • Business trip
    • Solo traveller

    Rooms are a bit small.

    Food was good (lunch), breakfast choices sufficient

  • Reviewed: 28 October 2015

    7.1
    Good location for us, though wouldn't recommend if you...
    • Couple

    The rooms were quite small and basic.

    Good location for us, though wouldn't recommend if you want to be right in the centre of town.

  • Reviewed: 17 September 2015

    7.9
    la literie
    • Couple

    le buffet

    la literie

  • Reviewed: 14 September 2015

    7.5
    quiet yet had all the facilities and was comfortable
    • Leisure trip
    • Couple

    had to use car to get into pau.not much arround hotel

    quiet yet had all the facilities and was comfortable

  • Reviewed: 26 August 2015

    7.1
    very basic room/drain smells in bathroom
    • Leisure trip
    • Family with older children

    very basic room/drain smells in bathroom

  • Reviewed: 24 May 2015

    6.7
    the evening meal was very high quality and reasonably priced
    • Leisure trip
    • Couple

    room quite expensive

    the evening meal was very high quality and reasonably priced

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 19

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