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Reviews of Mercure Strasbourg Centre Gare 4 stars

14-15, Place de la Gare, 67000 Strasbourg, France

#69 of 83 hotels in Strasbourg

Guests' Choice

Review score

Based on 218 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.3

  • Location

    8.8

  • Facilities

    7.1

  • Staff

    8.2

  • Value for money

    6.8

  • Free WiFi

    8

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Showing 1 - 40

  • Reviewed: 19 July 2018

    8.8
    Very convenient if leaving by train or plane
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Booking cancellation was threatened before we arrived because staff member quoted credit card expiration date wrongly, costing me lots of dollars in international phone calls to sort it.

    Good room and breakfast. Next to gare

    Stayed in June 2018

  • Reviewed: 7 April 2018

    8.8
    Very good value for money
    • Business trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Nothing really

    Good hotel, a bit old but renewed. Confortable, but notwithstanding the moquette we could hear people walking in the room over ours. The staff is super: helpful, efficient and very sympathique. location exceptional

    Stayed in April 2018

  • Reviewed: 20 February 2018

    5.4
    a hotel roms need renevoation ASAP
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    very outdated room air conditioning system very old room was extremely cold upon check in, I hace to wait long time for the room to get warm the bathroom thoug stayed iece cold the time Unfortunately i forgot to bring my iphone charger, Hoel was no help at all check in and check out was nothing out of the extraordinary no nice welcome at check in or how was your stay upon check out

    :-(

    Stayed in February 2018

  • Reviewed: 15 November 2017

    6.3
    Ideally situated though next to the train station and staff...
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night

    room was a bit tired and the bathroom in particular. Noise proofing also needs some attention, could hear every cough from the neighbours

    Ideally situated though next to the train station and staff were friendly and helpful

    Stayed in November 2017

  • Reviewed: 15 May 2017

    6.3
    Decent
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Clean but not perfectly clean. not that central, oldish design and 2 single beds roughly put together which is not good for a couple. Convenient if you travel alone and need to stay close to the train station. Breakfast not amazing.

    Close to the train station

    Stayed in April 2017

  • Reviewed: 15 January 2017

    8.3
    Business in Strabourg
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Bathroom could do with an update.

    Close to Strasbourg main station (TGV and regional lines). The room was facing Place de la Gare (busy, noisy, lots of street lighting), but was quiet and the window shutters kept out the ambient light.

    Stayed in January 2017

  • Reviewed: 25 December 2016

    9.2
    Excellent staying
    • With a pet
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    As it was written in the hotel description, there is no private parking, though you can use a covered parking place (Wodli parking) nearby, like 300m away. Price was 11 euros per day (with a discount ticket provided by the hotel). Breakfast was way beyond what I'm used to pay, so we skipped it and had a simple french breakfast just in the corner or in the street next to the hotel.

    Great location either if you go by car or train (it's just in front of the central train station). It takes 5min to get to the old town (Christmas market). Comfy bed, spacious room, everything tidy and clean, pet friendly and kettle + coffee/tea was a big plus. There is a bar service as well with reasonable prices, it may come handy if you're just lazy and want to have some rest in your room. Excellent staff, which also accepted our booking change even when we had no such option (thanks a lot!)

    Stayed in December 2016

  • Reviewed: 16 October 2018

    7.1
    ONE MAN STAFF RACISM ASIAN PEOPLE
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Staff racism

    close to train station

    Stayed in October 2018

  • Reviewed: 8 October 2018

    9.6
    Dark Rooms.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Dark Rooms. Nice and quite.

    Stayed in October 2018

  • Reviewed: 7 October 2018

    9.5
    Very comfortable and convenient
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast Great position especially for central station

    Stayed in October 2018

  • Reviewed: 23 September 2018

    6.7
    It was ok except breakfast
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    The breakfast was very poor.

    Stayed in September 2018

  • Reviewed: 2 June 2018

    10
    good hotel to stay.
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    no refrigirator in the rooms. remote control of tv could not be ment in 3 days

    apples in the front desk.

    Stayed in June 2018

  • Reviewed: 14 May 2018

    7.9
    Friendly and efficient staff
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms feels aged and is due for minor renovations

    Friendly and efficient staff

    Stayed in May 2018

  • Reviewed: 29 December 2017

    9.2
    Great location, walking distance to everywhere.
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, walking distance to everywhere. Train station is right across the street. Staff were warm. Room was cozy. A good stay!

    Stayed in December 2017

  • Reviewed: 17 December 2017

    7.9
    Staff pleasant & room was comfortable & clean
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff pleasant & room was comfortable & clean

    Stayed in December 2017

  • Reviewed: 15 November 2017

    8.3
    Croissants were excellent!
    • Business trip
    • Group
    • Classic Twin Room
    • Stayed 4 nights

    The card key had problems. But was replaced immediately.

    Croissants were excellent!

    Stayed in October 2017

  • Reviewed: 4 October 2017

    8.3
    Big room with high speed wi-if
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nth

    Big room with high speed wi-if Easy to find the hotel when you walk out the centre station

    Stayed in October 2017

  • Reviewed: 15 September 2017

    2.5
    Absolutely nothing, glad this was only for one night
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Hotel room was terribly dated in desperate need of basic upgrade

    Absolutely nothing, glad this was only for one night

    Stayed in September 2017

  • Reviewed: 6 June 2017

    9.6
    First class experience!
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good room, great view, great breakfast, great location

    Stayed in June 2017

  • Reviewed: 19 May 2017

    9.2
    Location
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Window opened onto lobby,

    Location

    Stayed in May 2017

  • Reviewed: 5 April 2017

    7.5
    There was no fridge
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 2 nights

    There was no fridge

    Stayed in March 2017

  • Reviewed: 27 March 2017

    7.9
    Nice hotel in the city center by the Grand Terminal
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night

    Breakfast was really good. A lot of options and free egg, juice!

    Stayed in February 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 October 2015

    7.1
    Good breakfast
    • Leisure trip
    • Couple

    Very basic one. No complimentary water or additional pillows in a room. Looks mean spirited. Cleaning lady tried to clean our room twice while we were still in the room before check-out.

    Good breakfast Comfortable location

  • Reviewed: 9 October 2015

    7.5
    Only a couple hundred feet to the central train station, and...
    • Leisure trip
    • Group

    Only a couple hundred feet to the central train station, and only 15 minute walk to Petite France area or the cathedral. Plenty of spots to eat and drink nearby. Staff was friendly, and wifi worked well.

  • Reviewed: 27 July 2015

    9.2
    Easy access to train station.
    • Leisure trip
    • Couple

    Refrigerator in room is connected to the lighting electric which is only on when a key is in the slot in the room. This means your drinks are not cold when you get there or if you have been gone all day. Maybe need to connect so that they stay on.

    Easy access to train station. Prestige rooms are attractive and have excellent wifi.

  • Reviewed: 10 April 2016

    7.1
    Comfy bed, quiet, near station and easy walking distance to...
    • Leisure trip
    • Solo traveller

    Room would have been a little small if there had been two of us.

    Comfy bed, quiet, near station and easy walking distance to town.

  • Reviewed: 21 February 2016

    7.5
    The rooms have old furniture and the bathrooms are old as...
    • Leisure trip
    • Couple

    The rooms have old furniture and the bathrooms are old as well.

  • Reviewed: 14 November 2015

    8.3
    Location is right opposite the train station.
    • Business trip
    • Solo traveller

    The restaurant was closed the night of 11/11

    Location is right opposite the train station. Very convenient.

  • Reviewed: 1 November 2015

    5.8
    Rooms have no style.
    • Business trip
    • Solo traveller

    Rooms have no style.

  • Reviewed: 22 September 2015

    9.2
    location close to Main station as we have very early train
    • Leisure trip
    • Group

    location close to Main station as we have very early train

  • Reviewed: 22 September 2015

    8.3
    Large comfortable room and location close to railway
    • Leisure trip
    • Couple

    Breakfast very ordinary

    Large comfortable room and location close to railway

  • Reviewed: 10 September 2015

    6.3
    Close to railway
    • Leisure trip
    • Couple

    Tired,small rooms,poor decor

    Close to railway

  • Reviewed: 3 September 2015

    9.6
    Right opposite main station.
    • Business trip
    • Solo traveller

    Other than shower gel, No toiletries provided.

    Right opposite main station. Friendly, efficient receptionist. Free bottle of water.

  • Reviewed: 20 August 2015

    8.8
    Stuffs are very kind.
    • Business trip
    • Solo traveller

    The card key didn't work for once, because I had it with my cellphone. Need to go back the front to reset !

    Stuffs are very kind.

  • Reviewed: 28 July 2015

    4.6
    This is should not be considered a 4 star hotel
    • Leisure trip
    • Couple

    This is should not be considered a 4 star hotel

  • Reviewed: 10 July 2015

    9.6
    Bath tub was great to use after long day
    • Leisure trip
    • Solo traveller

    Bath tub was great to use after long day

  • Reviewed: 13 June 2015

    5.8
    Location in front of the station
    • Business trip
    • Solo traveller

    Really old furniture and noisy air conditionning

    Location in front of the station

  • Reviewed: 21 April 2015

    7.1
    The breakfast
    • Leisure trip
    • Group

    Bar wasn't very good and drinks were expensive.

    The breakfast

  • Reviewed: 21 January 2015

    10
    Most everything.
    • Leisure trip
    • Family with young children

    The sliding door in the bathroom - be careful, yours or your children's fingers can get caught in it, very painful.

    Most everything.

  • Reviewed: 16 January 2015

    7.5
    Good location,many restaurants near by.
    • Leisure trip
    • Group

    Good location,many restaurants near by.

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 40

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