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Reviews of Best Western Plus Hotel Moderne Caen 4 stars

116, Boulevard Maréchal Leclerc, 14000 Caen, France

#18 of 63 hotels in Caen

Guests' Choice

Review score

Based on 492 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    7.8

  • Staff

    9

  • Value for money

    7.6

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 17 June 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Renovations in reception and Jackhamer outside which was not the hotels fault. Nice touch to give some cookies to apologise for the disruption.

    Nice new rooms and big bathroom.

    Stayed in June 2018

  • Reviewed: 4 June 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    There was not enough parking space in the hotel, even though we asked for a parking during reservation (also we checked in rather late, so the parking has filled till that time). We had to use nearby public parking.

    Location of the hotel is wonderful, rooms have enough space. Facilities in the room are satisfactory. The loby of the hotel was under renovation, so we could not use and see it.

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The room was excellent and very quiet. Location for the town is great. Breakfast was very good. Aleeka met us in reception and she is such an ambassador for the hotel. She could not have given us anymore information.

    Stayed in June 2018

  • Reviewed: 21 May 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Car park could have been difficult to manoeuvre if full. Otherwise everything else is fine.

    Well situated with very friendly, knowledgeable staff who were very helpful and went out of their way to assist.

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing negative

    Staff was lovely. Laura was fabulous, multitasker, made us comfortable, poured us a glass of wine, checked in and assisted other guests. Room was very nice. Breakfast was good. Central location.

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    The lift is particularly slow but a relatively minor matter considering the benefits of a central hotel.

    The proximity to the town centre is good (despite the fact that we arrived during a period of street closures for the student carnival) as is the availability of private parking on site. Friendly staff made the stay much more pleasant.

    Stayed in March 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was interesting due to student carnival that day we arrived and one way streets

    very clean, welcoming The receptionist found us a lovely restaurant that served a particular dish we wanted

    Stayed in March 2018

  • Reviewed: 18 March 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We asked for secure parking at hotel and were told that it was not requested but it was. We had to park in a public car park and carry our luggage to the hotel and after a long journey we found this unacceptable.

    Location of hotel was good.

    Stayed in March 2018

  • Reviewed: 31 January 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    We only stayed one night.

    The staff were all very very wonderful, we could not have asked more from them. We did miss tthe Hotel twice driving round, the underground car park was very useful.

    Stayed in January 2018

  • Reviewed: 15 August 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rain - not the hotels fault!

    The hotel was located in the centre of town within easy walking distance of shops and restaurants. The underground car park was really useful

    Stayed in August 2017

  • Reviewed: 16 July 2017

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights

    Very old & tired hotel. Not worth more than €80 a night, a certainly not the €140 we had to pay (without breakfast). Bendy mattresses, cumbersome parking, antediluvian lift. How on earth is this a Best Western hotel??? ....

    Stayed in July 2017

  • Reviewed: 21 May 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was fine

    The breakfast buffet was really full of choice and Madame was really kind and brought out more for us as it had been very busy and some of the plates were less than full. It was attentive and thoughtful service.

    Stayed in May 2017

  • Reviewed: 28 March 2017

    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 7 nights

    Parking lot is very small and the entrance is really narrow and inconvinient. Most staffs were kind. But one of them was terribly unfrinedly and made me annoy. Whenever I asked something, the woman always sighed and gave me negative answer.

    The room was cosy

    Stayed in March 2017

  • Reviewed: 22 March 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was amazing. The selection was wide, and the service was great. Everyone was very friendly, helpful, and professional. The rooms were comfortable and clean.

    Stayed in March 2017

  • Reviewed: 20 January 2017

    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Caen town centre is full of one-way streets and bus/taxi only streets. This is not unusual but the small hotel is tucked away in a street to which access is very limited. I was relying on the on-line map to get me there and it was very poor. Most of the streets were not marked on the map and therefore it was impossible to ascertain where you were in relation to the map. It took me an hour of stressfully going round the town before I found it. On arrival I got the impression that I was certainly not the first visitor to have this trouble. The hotel should sort out a map which makes it easy to find the hotel.

    Stayed in January 2017

  • Reviewed: 24 October 2016

    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The underground garage was a little tight, but this is not unusual for a city centre hotel.

    Disabled shower facility was excellent, one of the best I have used. The room was well appointed and decorated to a high standard.

    Stayed in October 2016

  • Reviewed: 19 October 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No evening meal - we had to go out. Not much of a hardship but as we were travelling it would have been nice to stay in.

    Good breakfast, comfy bed very friendly and helpful staff.

    Stayed in October 2016

  • Reviewed: 18 October 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    Very difficult access with car due to one way system on roads around hotel. Extremely difficult to locate and get into paid but very narrow garage entrance making it easy to get one's car damaged. Generally rather overpriced accommodation for what it offers guests.

    Stayed in October 2016

  • Reviewed: 16 September 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    Parking facilities difficult if you have a high car but public parking near by.

    Very good breakfast.Very good location.Very friendly staff and very helpful.

    Stayed in September 2016

  • Reviewed: 6 September 2016

    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Inconvenient elevator, you need 67 seconds to get from lobby to 5th floor. But it's "water" "green" - elevator, that's why so slow. Just put this information near elevator button for your visitors - and nobody will not have any questions about speed and will perceive it, like something new, some kind of adventure and interesting things, that they learned.

    Hotel quality is really very good, much more better that some 5 stars hotel in Strasburg, for example. Project and design of rooms - are very smart and convenient. High quality of WI-FI and good location - near some cathedrals and castle in the center.

    Stayed in September 2016

  • Reviewed: 4 September 2016

    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    To reach the hotel by autombile is rather tricky especially using an electronic navigation system. Directions exist on the website, but we found them less than crystal clear. It is scary turning into a street when the signs indicate you may not.

    Sink was slow-draining. Asked for it to be cleared. The problem was corrected in a most timely manner. Receptionists were very helpful and thoroughly pleasant.

    Stayed in September 2016

  • Reviewed: 11 August 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Especially good for motorcyclists, excellent garage facility. Good location for centre of town and the Chateau is 5 mins Walk from hotel. Many restaurants against 5 to 10 mins walk

    Stayed in August 2016

  • Reviewed: 9 August 2016

    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing of note

    The staff on check in were amazing. Aurelie ensured that we were happy with our room and showed us 3 until we picked a deluxe room for the 2 nights. Staff at all times attentive and very informative. I'd recommend this hotel anytime!

    Stayed in July 2016

  • Reviewed: 17 July 2016

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights

    Pillows could have been more comfortabthe, and the lift has to be the slowest in the world; I could walk up quicker

    Reception staff were excellent - nothing was a problem. Shower pressure good. Roomy room with seats 4th floor had terrace beyond the window railing. House-keeping staff helpful. Supermarket across the room.

    Stayed in July 2016

  • Reviewed: 6 July 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rather difficult to locate due to all the one-way roads, esp when driving - look out for. Rooms are quite small and decor basic.

    Located near centre of town, decent hotel room (by European standard). Staff members are helpful. Wifi reception ok in room and lobby

    Stayed in July 2016

  • Reviewed: 5 July 2016

    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very poor Cost of room was Over priced Was not able to get close enough to hotel due to a market day blocking access road off

    The room was modern

    Stayed in July 2016

  • Reviewed: 4 June 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    WiFi was slow

    The room was recently updated and very smart, while the staff were very helpful and friendly. Overall comfortable and quiet.

    Stayed in June 2018

  • Reviewed: 31 May 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Friendliness of reception staff

    Stayed in May 2018

  • Reviewed: 30 May 2018

    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room a little small.

    Excellent staff service and great morning breadfast.

    Stayed in May 2018

  • Reviewed: 30 May 2018

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 4 nights

    The lift which was far too slow

    When we visited the hotel reception was being upgraded

    Stayed in May 2018

  • Reviewed: 28 May 2018

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The reception was undergoing refurbishment and as a result we had to access the parking garage externally.

    The central location

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • People with friends
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Small room, very slow elevator

    Great location, good service

    Stayed in May 2018

  • Reviewed: 13 May 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    The location and the staff.

    Stayed in May 2018

  • Reviewed: 9 May 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Elevator could be a little faster, but apparently it will be replaced soon !

    Great breakfast and very friendly staff.

    Stayed in May 2018

  • Reviewed: 9 May 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Perhaps a Bar and food availability all day

    Very attentive Reception Staff Really helpful

    Stayed in May 2018

  • Reviewed: 2 May 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Garage parking very restricted for family car

    Helpful receptionist and good room.

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to get to by car

    Very clean and comfortable

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • People with friends
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Service and staff is great! A misunderstanding was solved with a smile and I love the location.

    Stayed in April 2018

  • Reviewed: 4 April 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I like everything

    Stayed in April 2018

  • Reviewed: 22 March 2018

    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Stayed in March 2018

  • Reviewed: 21 March 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of Rnglish breakfast tea

    Selection of food good, cleanliness, exceptional staff and location.

    Stayed in March 2018

  • Reviewed: 16 March 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    The Staff were excellent, a very warm welcome. Good knowledge of the local restaurants. Would return to this hotel.

    Stayed in March 2018

  • Reviewed: 22 February 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    Nothing

    All elements of our stay were first class.

    Stayed in February 2018

  • Reviewed: 15 February 2018

    • Business trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The elevator is very slow

    Perfect location, stylish and spacious room. Two options of breakfast express or buffet.

    Stayed in February 2018

  • Reviewed: 14 February 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Excellent location, clean and very comfortable.

    Stayed in February 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The staff were extremely helpful.

    Stayed in January 2018

  • Reviewed: 11 October 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning did not work.

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room specious but not compact

    Great stuff

    Stayed in October 2017

  • Reviewed: 25 September 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Left too early for breakfast

    Stayed in September 2017

  • Reviewed: 25 September 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Poor directions to car park

    Clean

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too noisy!!!

    Stayed in September 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Friendly personnel.

    Stayed in August 2017

  • Reviewed: 14 August 2017

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night

    Excellent staff - excellent location

    Stayed in August 2017

  • Reviewed: 20 July 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Vehicle access

    Superb staff

    Stayed in July 2017

  • Reviewed: 16 July 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    A typical overaged French city hotel

    Stayed in June 2017

  • Reviewed: 17 June 2017

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night

    Poor WiFi signal in my room (at the far back corner ) Very slow lift

    Stayed in May 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The lift is very slow.

    The staff is perfect and work hard for their guests

    Stayed in May 2017

  • Reviewed: 12 May 2017

    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Road works outside hotel not the hotels fault though

    Very helpful staff

    Stayed in May 2017

  • Reviewed: 10 February 2017

    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No negatives to comment on

    Very satisfied overall

    Stayed in January 2017

  • Reviewed: 15 November 2016

    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    The breakfast was wonderful, the staff was super helpful when I asked for dinner recommendations.

    Stayed in November 2016

  • Reviewed: 12 November 2016

    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location, friendly staff. Good base from which to explore the coastline and its rich history.

    Stayed in November 2016

  • Reviewed: 29 October 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Few facilities

    Bed was comfortable

    Stayed in October 2016

  • Reviewed: 17 October 2016

    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Location and a very friendly staff

    Stayed in October 2016

  • Reviewed: 16 October 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff very friendly and helpful.

    Stayed in October 2016

  • Reviewed: 1 September 2016

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Probably the slowest elevator in the entire country of France.

    Stayed in August 2016

  • Reviewed: 29 August 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    The bedside lights are not enough to read

    Stayed in August 2016

  • Reviewed: 24 August 2016

    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The very slow lift

    Helpful staff

    Stayed in August 2016

  • Reviewed: 10 August 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit expensive

    Right in the center

    Stayed in August 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Access is terrible. Had to spend 30 minutes trying to find vehicular access. A plan would have helped.

    Good breakfast and pleasant helpful staff.

    Stayed in July 2016

  • Reviewed: 31 July 2016

    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking for vehicles a little difficult, my vehicle over 1.8M

    Very clean room, quality bedding and excellent breakfast. Would visit again.

    Stayed in July 2016

  • Reviewed: 13 July 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Car park a little difficult to find. A detailed map on the web site would be useful

    Excellent location and very helpful and friendly staff

    Stayed in June 2016

  • Reviewed: 10 July 2016

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The street noise and the size of the bathroom

    It's city centre location and parking

    Stayed in July 2016

  • Reviewed: 29 June 2016

    • Leisure trip
    • Family with older children
    • Superior Double or Twin Room
    • Stayed 1 night

    I thought it was nice hotel, good location in the central.

    Stayed in June 2016

  • Reviewed: 21 June 2016

    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was really good but very difficult to find

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    • Leisure trip
    • Family with older children

    We chose the hotel as our base to visit the D-day sites (starting with the "Memorial de Caen" museum). Caen itself was a positive surprise: a nicer town than expected.The hotel is centrally located, 10 minutes from the memorial with cafes and restaurants nearby. The hotel is comfortable, our room was spacious and the staff very friendly.

There are also 40 reviews without text. These impact the overall review score.

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